IT Technical Writer  

• Develop and maintain comprehensive product documentation in various mediums, coordinating with product management and project planning sessions to determine appropriate content.
• Coordinates with product management and project planning sessions to determine appropriate documentation.
• Select the appropriate medium for conveying messages, such as manuals and templates. Organize and write supporting documents for products, utilizing photographs, drawings, diagrams, animations, and charts to enhance user understanding.
• Standardize technical content across platforms and media. Edit documentation and online help to ensure clarity, accuracy, organization, and adherence to style guides and standards.
• Create paper-based and digital operating instructions, how-to manuals, assembly instructions, and frequently asked questions (FAQs) pages to assist technical support staff, consumers, and other users.
• Develop in-depth user guides, FAQs, technical overviews, and in-product help documentation.
• Utilize the content management system (CMS) to manage the lifecycle of technical documentation, including draft, review, and publishing phases.
• Produce high-quality documentation for web-based applications, including how-tos, tutorials, user guides, and knowledge base content.
• Writes software documentation from technical specifications, discussions with developers, and hands-on experimentation.
• Create, maintain, and update manuals, procedures, specifications, installation instructions, training materials, and other technical documents.
• Contribute to documentation standards, including participating in peer editing. Manage the consistency of technical content across departments, ensuring alignment with product development, manufacturing, marketing, and customer relations.
• Incorporate animation, graphs, illustrations, or photographs to enhance users' understanding of the material.
• Create, compile, and deliver software development documentation packages.
• Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly.
• Other job-related activities that may be assigned from time to time.

• Education – At least graduate with a Bachelor’s Degree in Business, Communication, IT, or any related course.
• Related Work Experience – At least 2-3+ years of experience working in an IT environment or technical writer background.
• Experience in technical writing and product development or exposure in IT software products
• Previous experience writing documentation and procedural materials for multiple audiences
• Knowledge – Knowledgeable in the following:
• Microsoft Office (Word, PowerPoint, Excel)
• Computer literate

- Knowledge of data governance, lineage, and catalog standards
- Ability to synthesize technical & business concepts
- Familiarity with ERDs/DFDs and data profiling outputs