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YONDU INC.

NOC Engineer [Network]  

YONDU INC.

 
  • Taguig, Philippines
    7th Floor, Fort Bonifacio, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Posted 10 days ago and deadline of application is on 29 Nov

Recruiter was hiring 21 hours ago

2025-10-01T06:36:15.803315+00:002025-11-29T16:00:00+00:00

Job Description

  • Education – At least graduate with a Bachelor’s Degree in IT, Computer Science, Engineering or any related course.
  • Related Work Experience – At least 2+ years of NOC or Service Desk experience in IT Operations
  • Knowledge – Knowledgeable in the following:
  • IT Service Operations or IT Service Management
  • ITIL Framework, Ticketing Tool
  • IT Literacy around Applications and Systems

Minimum Qualifications

Monitoring and Analysis:

  • Utilize network monitoring and management tools to proactively identify and diagnose network faults and incidents.
  • Analyze network events and incidents, ensuring timely resolution within established Service Level Agreements (SLAs).
  • Maintain detailed documentation of network incidents, including troubleshooting steps, root cause analysis, and resolution procedures.

Incident Management:

  • Prioritize network issues based on severity and business impact.
  • Escalate critical incidents to appropriate support teams (Tier 2 or Vendor Support) with clear and concise analysis and data.
  • Collaborate with internal and external stakeholders to ensure timely resolution of network issues.
  • Provide clear and consistent communication to all parties involved throughout the incident life cycle.

Device Management:

  • Perform commissioning and decommissioning of network devices following established procedures.
  • Maintain accurate records of network equipment operation and ensure timely resolution of equipment issues.
  • Update network, server, and voice device documentation, including configuration changes and equipment failures.

Technical Support:

  • Serve as the first point of contact for customers seeking technical assistance via phone, Viber, and email.
  • Troubleshoot network, server, and voice-related issues using diagnostic techniques and insightful questioning.
  • Maintain accurate and up-to-date customer information within ticketing systems.

Knowledge Base and Collaboration:

  • Contribute to the internal troubleshooting knowledge base for continuous improvement.
  • Participate in high-severity incident bridges (Sev 1/2) to gather information, coordinate resolutions, and keep stakeholders informed.
  • Other job-related activities may be assigned from time to time.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
IT and Software
Educational Requirement
Bachelor's degree graduate
0
Office Address
Panorama Tower 34th Street, Taguig, 1634 Metro Manila
Industry
Information Technology / IT
Vacancy
28 openings
Website
https://www.yondu.com/

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About YONDU INC.

Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions. If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world. Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond! Join us and grow your career in the IT industry!

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