Technical Support Specialist
YONDU INC.
- Taguig, Philippines7th Floor, Fort Bonifacio, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 15 Nov
Recruiter was hiring 12 hours ago
2025-09-17T01:49:35.594302+00:002025-11-15T16:00:00+00:00Job Description
- Provide second-level support to queries and issues raised in accordance to incident management and request fulfillmentprocess.
- Responsible for installing and configuring computer hardware operating systems and applications
- Troubleshooting system, PABX and network problems and diagnosing and solving hardware or software faults via remote access or on-prem dispatch.
- Ensure that service incident tickets are acknowledged, escalated and resolved according to Service Level Agreement (SLA).
- Supporting the roll-out of new applications and evaluating new hardware and software technology
- Perform periodic backup, performance tuning, resource optimization as part of maintenance.
- Prepare reports and assure that information is readily available.
- Administration and management of IT assets (mobile service units, laptops and other IT assets
- Any other work-related tasks assigned.
Minimum Qualifications
- Education - Bachelor's Degree in IT, Computer Science or equivalent
- Related Work Experience - At least 6 months of experience in a Technical Support role
- Experienced in administering production Windows environment and Local Area Networking
- Knowledge – In-depth Knowledge in the following:
- Proficient in deploying Windows OS for desktop and laptop
- Background in the managing Windows Services such as Active Directory, DNS, DHCP and Fileserver running in Windows Server
- Knowledgeable in Windows powershell scripting
- Knowledgeable in local area networking, wireless network, hybrid PBX and All-in-one printer setup
- Knowledgeable in using open source technology
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Panorama Tower 34th Street, Taguig, 1634 Metro Manila
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About YONDU INC.
Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.
If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.
Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!
Join us and grow your career in the IT industry!