Live Chat Support
UTAK POS
- Quezon City, PhilippinesLaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱25,000.00 - ₱35,000.00 / monthPHP250003500025000MONTH
- Full timeFULL_TIME
Posted 4 days ago and deadline of application is on 26 Aug
Recruiter was hiring 6 hours ago
2026-11-09T05:33:30.207040+00:002027-08-26T16:00:00+00:00Job Description
- Live Client Support: You’ll assist clients through designated support channels, including live chat and messaging platforms, to address inquiries, troubleshoot concerns, and provide timely assistance.
- Ticket Ownership: You’ll take ownership of assigned client concerns, ensuring proper documentation, timely follow-ups, and resolution or appropriate endorsement.
- Phone Support: You’ll handle phone calls when necessary to ensure comprehensive client support.
- POS Troubleshooting: You’ll address inquiries, concerns, and technical issues related to the POS system, hardware, and more.
- Quality and Timeliness: You’ll provide accurate, empathetic, and timely support while meeting established standards for response time, resolution quality, and ticket documentation.
- Client Coordination: You’ll act as a liaison between clients and internal teams, clearly conveying client needs.
- Escalation and Coordination: You’ll identify concerns requiring specialized assistance, coordinate with the appropriate internal teams, and monitor escalated cases until they are properly addressed.
- Product Communications: You’ll share product updates and important information with clients through designated support channels.
- Account Onboarding: You’ll assist in onboarding potential new accounts referred by existing clients or related contacts.
- Growth Opportunities: You’ll recognize opportunities where additional UTAK solutions may benefit existing clients and refer these to the appropriate team.
- Tracking and Reporting: You’ll keep ticketing systems and trackers updated with accurate records of client interactions, resolutions, and KPIs.
- Support Messaging: You’ll continuously improve template messages for efficiency and consistency.
- Self-Service Resources: You’ll help create and share Help Center articles, one-page guides, tutorial videos, and other materials that address common inquiries and support client self-service.
- Client Feedback: You’ll use client feedback to suggest improvements to our products and services.
Minimum Qualifications
- Relevant Background: You have a background or interest in business, communications, customer support, or a related field.
- Strong Communicator: You have strong written and verbal communication skills and can explain technical steps in simple, client-friendly language.
- Customer Support Experience: Previous experience in customer support, customer success, or a related role is preferred.
- Customer-Centric: You remain patient, professional, and empathetic when assisting clients, including those who are frustrated or unfamiliar with technology.
- Comfortable Across Channels: You’re comfortable using live chat platforms and phone calls to engage with clients.
- Organized and Accountable: You maintain accurate records, follow through on commitments, and take ownership of your tasks.
- Strong Prioritization: You can manage multiple client concerns while identifying urgent cases and maintaining quality.
- Analytical Problem Solver: You can investigate issues, ask relevant questions, and identify practical solutions.
- Comfortable With Technology: You can navigate software applications, troubleshoot basic technical issues, and learn new systems quickly.
- Coachable and Adaptable: You welcome constructive feedback, follow support processes, and continuously improve as systems and procedures evolve.
- Technically Curious: You’re willing to learn POS workflows, basic hardware troubleshooting, and merchant business operations.
- Reliable and Self-Directed: You maintain availability during assigned work hours and manage day-to-day responsibilities with minimal supervision.
- Startup-Ready: You’re enthusiastic about working in a dynamic and fast-paced startup environment.
- Passionate About MSMEs: You’re initiative-driven and sincerely enjoy helping micro, small, and medium enterprises succeed.
Perks and Benefits
Work from Home
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Stock Options
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- LaunchGarage, Quezon City, Eastwood, Metro Manila, Philippines
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About UTAK POS
UTAK POS is a proudly Filipino fintech startup and one of the leading cloud-based POS systems in the Philippines.
Built in Manila, we support over 8,000 MSMEs nationwide, helping cafés, restaurants, retailers, service businesses, franchises, and neighborhood stores run their daily operations more efficiently. Our system enables business owners to manage sales, inventory, staff attendance, and online orders through simple, reliable software that continues to evolve with their needs.
We build and continuously improve our system with a clear purpose: to help local businesses grow and operate better. Everything we do focuses on solving real problems and making merchants’ work easier.
LIFE AT UTAK
UTAK is a place for people who want to build meaningful software and see the real-world impact of their work.
Our culture is friendly, collaborative, and entrepreneurial. We value people who take ownership, think critically, and care about what they’re building. You’ll work with passionate teammates who are committed to doing good work and continuously improving.
We work mostly remote, with clear goals and strong collaboration. Team members are trusted with real responsibility early and supported through hands-on experience, learning opportunities, and a fast-moving team environment.
If you’re looking for a role where your work matters, your growth is supported, and your contributions are visible, UTAK is the right place for you!