Junior L3 Engineer
Sprout Solutions
- Mandaluyong, Philippines7th Floor, United St, Highway Hills, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
The Junior L3 Engineer is an entry-level advanced-support role responsible for handling L2 issues independently while assisting senior engineers with L3-level troubleshooting, automation, and documentation.
Tasks:
- Handle incoming operational support tickets and resolve issues.
- Do first-pass investigation on investigation tickets: reproduce the issue, pull logs and metrics from Azure, test the related API calls, and check the data involved.
- Escalate complex issues with clear documentation and context.
- Assist other L3 engineers with advanced incident resolution and root-cause analysis on API errors, data discrepancies, and performance issues.
- Run and help maintain existing automation and support tools, using AI assistance and validating its output before acting on it.
- Create and update knowledge base articles and runbooks.
- Communicate clearly with customers and provide timely status updates; conduct client calls as necessary
Minimum Qualifications
- Graduate of a Bachelor’s Degree in Computer Science, Information Technology, Engineering, or other related courses.
- 1–3 years in a technical support or operations role. Exposure to L2/L3 troubleshooting is a plus.
- Working knowledge of REST APIs: sending requests with Postman or similar tools and reading HTTP status codes and JSON responses.
- Basic SQL for querying and validating data.
- Basic understanding of authentication and SSO concepts (OAuth/OIDC, SAML, identity providers). Experience with Keycloak is a plus.
- Able to read application logs and stack traces. Exposure to .NET applications is a plus.
- Familiarity with Jira and Microsoft Azure monitoring tools (Application Insights, Log Analytics/KQL), or willingness to learn.
- Comfortable using AI-assisted tools with the judgment to verify their output before acting.
- Strong written and verbal communication skills.
- Structure
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Rockwell Business Center Building North Tower Sheridan St, corner United St, Mandaluyong, 1550 Metro Manila
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About Sprout Solutions
MAKE YOUR BEST CAREER MOVE YET!
Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work!
ABOUT US
Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes.
Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent.
SPROUT CULTURE
Sprout’s mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we’re proud to say that Sprout has one of the most fun work cultures in the country!
We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward.
FUN THINGS WE DO
Weekly fun things:
Being fit and healthy is a top priority at Sprout! Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week! We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We’re also proud to have a CEO who’s also a professional Muay Thai fighter – how cool is that?
Sproutings (Sprout Outings):
Here at Sprout we prioritize our employees’ well-being – that’s why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can!
Monthly gatherings:
To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There’s a different theme every month which brings out talent and creativity in everyone!
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JOIN US TODAY!
We’re excited to know you and see how you fit with Sprout!
Send in your application and we’ll get back to you soon. :)