Customer Support Representative | Optical Account | Pasig
Sitel Philippines inc.
- Pasig, PhilippinesG/F One Julia Vargas Ortigas Home Depot Complex Julia Vargas Ave., Pasig City, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱37,000.00 / monthPHP180003700018000MONTH
- Full timeFULL_TIME
Job Description
Zenni Optical is a leading Online Optical Retailer in the US, and continues to grow both domestically as well as on the International Level.
As a part of our customer service call center team, you will provide ongoing support to our customers by handling their inquiries about our products and services over the telephone while assisting them in their purchase of affordable eyeglasses (not a sales position) and may assist with product return process.
We are currently hiring for multiple full-time positions at our Novato, California location (within an easy drive from many major cities in the Bay Area). Multiple shifts available; competitive compensation and comprehensive health and paid time off benefits.
Essential Functions:
- Answer incoming customer telephone calls in a courteous and professional manner.
- Respond to and investigate customer inquiries, concerns, and issues via phone, email, and fax.
- Independently resolve customer support issues and escalate when necessary.
- Document all contacts, actions, and responses within the customer database.
- Maintain working knowledge of our products and services.
- Meet service expectations and overall attendance and performance standards.
- May assist with new hire training/shadowing.
- Maintain working knowledge of our products and services.
- Meet all service, attendance and performance standards.
- Apply all Customer Service procedures as required.
Show this ad/mention to our Front Desk Officer that your job source is Kalibrr to avail of Exclusive Perks:
*Terms & conditions apply
*Applicable to Metro Manila - Online candidates/hires only
Minimum Qualifications
- Customer Service orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Completed at least 2nd – year in college
- High School graduates with at least 6 months to 1-year call center experience
- No Call Center Experience Required
Perks and Benefits
- Special Leave Benefits for Women
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Always
- Office Address
- G/F One Julia Vargas Ortigas Home Depot Complex Julia Vargas Ave., Pasig City