E Commerce Specialist  

As our E-commerce Specialist, you are the architect of Remedy’s digital gateway. You will own the entire online customer journey—from the first click on a campaign to the post-treatment follow-up email. You will bridge the gap between our world-class clinical services and a seamless, high-performance digital experience.

Your goal is simple but ambitious: Make the Remedy online journey as premium and effective as our in-clinic treatments.

Duties and Responsibilities:

• Full-Funnel Ownership: You will manage the end-to-end e-commerce experience on Remedy website, ensuring that Shopify (for products/treatments) and Zenoti (for bookings) work in perfect harmony to drive revenue.
• Channel Development: Develop and launch new channels such as TikTok shop
• Conversion Rate Optimization (CRO): You won't just look at traffic; you’ll obsess over why users aren’t converting. You will constantly A/B test landing pages, checkout flows, and site speed.
• Campaign Execution: You will work hand-in-hand with Marketing to launch promotions, new treatment categories, and product drops, ensuring the website is updated, functional, and optimized for peak performance.
• Post-Purchase Excellence: The journey doesn't end at "Checkout." You will build and manage automated email/SMS flows that nurture patients, handle follow-ups, and maximize Customer Lifetime Value (LTV).
• Performance Reporting: You will provide the leadership team with "High Agency" insights—don't just tell us the numbers; tell us what they mean and what we’re doing next to improve them.

• College Graduate: Marketing, Management, Business Management, or any similar course
• At least 3 years experience in E-Commerce in a high-growth direct-to-consumer brand, premium retail environment, or health/wellness tech company
• Can communicate effectively and spontaneously without much difficulty
• Can produce detailed and well-structured texts on a wide range of subjects
• Knowledgeable in Shopify, Tiktok shop, Klaviyo (or similar CRM/Email automation tool)
• Familiarity with Zenoti, GA4, Google Tag Manager, and Notion is an advantage