System | Network Technical Support | QSERV  

Assist IT Administrator and Network and Administrator in the day-to-day internal IT infrastructure trouble tickets and requests.

• Assist the IT Systems Admin and Network Admin on the following duties and responsibilities
• Assist in the Monitoring and maintaining the availability, performance, and security of the company’s IT assets.
• L1 Internal Service Desk Support
• Analyzes, installs, configures, integrates, and maintains operating systems (OS) software, hardware, and related applications.
• Tests, troubleshoots and optimizes servers, desktops, and laptops performance.
• Responds to internal and external requests for technical support.
• Installs, configures and performs basic maintenance and technical support of systems software, hardware and related applications systems.
• Establishes systems guidelines, procedures and standards and evaluates and plans for system development, to be presented to the IT Operations Manager.
• Conducts inventory of IT assets and systems components.
• Monitors and analyzes resources including internal memory and disk storage space.
• Creates, monitors, modifies and maintains user accounts and implements systems resource use policies.
• Coordinates systems with other internal/external systems and systems administrators.
• Maintain and updates Questronix’s IT database, IT records, and technical documents.
• Perform backups and restore information or data if necessary.
• Educate company employees about computer systems and security.
• Set up user accounts and retrieve information including passwords and account user names.

• Bachelor (4-year) degree, with a technical major, such as engineering or computer science and Information Technology.
• At least 1 year experience in Technical Support jobs;
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Good documentation skills;
• Excellent problem-solving skills;
• Dedicated and focus to the job;
• Great at organizing, prioritizing, and multitasking;
• Intermediate knowledge on PC or Laptop, device Troubleshooting, and Initial Configuration;
• Intermediate knowledge in Hardware Troubleshooting and Basic Network configuration and troubleshooting;
• In-depth knowledge of computer systems;
• Experience in PC troubleshooting;
• Knowledgeable in Windows and Linux environment;
• Experience in system management and administration works;
• Basic knowledge in network setup and network security;
• Ability to describe technical information in easy-to-understand terms;
• Discretion (since confidential data is held on computer systems);
• Programming Skills is an advantage;
• Technical Certification would be an advantage;