Operations Director | Makati  

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Operations Director is responsible for the resilience and scalability of MedGrocer’s service delivery engine. You focus on macro-level system design and the integration of diverse business lines to ensure 100% reliability for our patients.

Why Join MedGrocer?

You will have the ownership to architect the operational frameworks that allow our healthcare services to scale nationwide. By designing high-efficiency delivery systems, you provide the structural foundation that enhances the lives of patients.

Key Responsibilities

• Architect the integrated operational framework that links pharmacy, telehealth, and clinics to ensure unified service delivery.
• Direct the company’s business continuity and disaster recovery strategies to ensure 24/7 healthcare access for patients.
• Lead the design and implementation of Lean/Six Sigma initiatives at an enterprise level to maximize cost-efficiency and clinical safety.
• Govern high-value vendor ecosystems and strategic outsourcing partnerships to support rapid geographic expansion.
• Oversee the operational audit and risk management framework to ensure compliance with national health regulations.

Perks and Benefits

• Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.
• Medicine Subsidies: Quarterly medicine vouchers for use on our website.
• Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.
• Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.
• Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.

• Bachelor's degree in Engineering, Business, or Healthcare Administration.
• 6-12 years of experience in complex operations management, with a background in scaling multi-unit operations.
• Expertise in process engineering and enterprise risk management.
• Exceptional leadership and high-stakes problem-solving capabilities.
• Must work onsite in Makati City.