IT Service Desk

ATR Asset Management (ATRAM)

Makati, Philippines
8th Floor, 8, Hidalgo, San Lorenzo, Makati, Metro Manila, Philippines
Makati
Metro Manila
Philippines
Philippines
ContractualCONTRACTOR

Posted 2 days ago and deadline of application is on 12 Jan

Recruiter was hiring 2 days ago

2025-11-14T04:51:08.884184+00:002026-01-12T16:00:00+00:00

Job Description

Role Summary:

The IT Service Desk Consultant will augment IT support services by providing hands-on support across technical operations, application management, and IT asset lifecycle. This role ensures efficient IT service delivery and supports process improvements through collaboration with cross-functional teams.

What Business Outcomes the Role is Responsible for:

Technical Support: Deliver timely and effective troubleshooting and resolution of IT issues.
Application Support: Provide hands-on assistance for application-related issues and ensure smooth operations.
IT Asset Management: Maintain accurate records and manage the lifecycle of IT assets.

Minimum Qualifications

What we’re looking for in a successful candidate:

Technical Expertise

2+ years’ experience in technical support, application support, or IT asset management.
Familiarity with ITSM tools and processes (Jira) and ITIL framework

Problem-Solving & Communication

Strong analytical and troubleshooting skills.
Excellent communication and customer service capabilities.

Flexibility & Collaboration.

Ability to work independently and as part of a team.
Flexibility to work shifting schedules and on-call during holidays/weekends.

Jobs Summary

Job Level: Associate / Supervisor

Job Category: IT and Software

Educational Requirement: Bachelor's degree graduate

Office Address: 8 Rockwell Bldg., Hidalgo Drive, Rockwell Center, Makati, Metro Manila, Philippines

Industry: Investment Management / Hedge Fund / Private Equity

Vacancy: 1 opening

Website: http://www.atram.com.ph

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About ATR Asset Management (ATRAM)

The ATR Asset Management Group (ATRAM or ATRAM Group) operates through ATR Asset Management, Inc. (ATRAM MF) and the ATRAM Trust Corporation (Formerly Maybank ATR Kim Eng Capital Partners, Inc. - Trust). In 2009, the ATRAM Group decided to expand its presence in the fast-growing domestic asset management industry by forming a dedicated business group called ATR Asset Management Group (ATRAM or ATRAM Group). This group, comprised of ATRAM MF and ATRAM - Trust, manages portfolios consisting of mutual funds, trust assets, insurance portfolios, and real estate for proprietary and third party clients. Why join us? We are the leading Digitally-powered Asset and Wealth Management ﬁrm serving institutional clients and retail customers, providing innovative products and unique customer experiences delivered through technology-enabled platforms. Our goal is to secure our clients’ ﬁnancial future ATRAM offers a professional, fair and progressive work environment. In addition, ATRAM strongly supports career development and work-life balance for its employees.

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