Job closed.
Job Description
The ServiceNow Developer is an IT position at the Applications Development Team in a CRM worldwide company. The Applications Development Team is in charge of providing Transcom Management all tools needed to manage the business. Therefore, this position will allow you to understand how a CRM company works, allowing to progress in a more senior role.
RESPONSIBILITIES
The ServiceNow Developer is responsible for the development of software/applications on the ServiceNow platform to support the company’s key departments.
- Design, development, deployment and administration of ServiceNow components such as:
- Catalog Items
- Forms
- Workflows
- Dashboards
- Reports & Metrics
- Service Level Agreements
- Load, transform and maintain data interfaces between ServiceNow and other systems.
- Monitor logs, performance and overall health of ServiceNow instances.
- Perform upgrades and quarterly patches as required by the ServiceNow platform.
- Contribute to the continuous improvement of processes, standards, policies, methods, and tools.
- Provide guidance and training on ServiceNow to clients and end users.
- Provide a value-added experience to clients in every interaction.
Minimum Qualifications
- Experience with the ServiceNow platform, specifically on Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management, and other ITIL process areas.
- Knowledge of IT service management and the ITIL service operations and transition processes.
Preferred:
- ITIL Foundations Certification or Certified ServiceNow Administrator/Developer.
- Experience with web UI development technologies - HTML5, CSS3, Javascript and AJAX.
- Knowledge of Agile/Scrum or Kanban methodology.
Perks and Benefits
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Single Parent Leave
- Gym Membership
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Paid Bereavement/Family Leave
- Free Lunch or Snacks
- Life Insurance
- Paid Vacation Leave
- Child Care Benefits
- Transportation Allowances
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Required Skills
- Incident Management
- SERVER Administration
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Las Fiestas, Pasig, Metro Manila, Philippines
About Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.
We are 30,000 customer experience specialists at 53 contact centers across 22 countries, delivering services in 33 languages to over 400 international brands in various industry verticals.
Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty, and additional sales while also adding insights and value to our clients' business operations.