BuildZoom is a US-based company that helps homeowners build and remodel their homes. 

BuildZoom's intelligent marketplace uses construction data to bring transparency to the industry, connect homeowners and contractors, and help them create successful outcomes. Our Manila office is growing in all departments, including software engineering, content marketing, and HR — we are looking for talented, driven individuals to join our team!

BuildZoom

Here at Code Ninja we are always challenged by innovation. We like thinking about big ideas while starting out small. This is why we hire the best talent we can find and outfit them with state-of-the art tools as well as a healthy working environment.

We’re very proud of our groundbreaking projects that have generated over millions of users. We want you to build the next cool thing with us.

Code Ninja IT Solutions Inc

Job Title: UI/UX Designer

Job Description: Code Ninja is looking for a UI/UX Designer to be part of the Design Team working on exciting tech startups. The UI/UX Designer will have a key role in a small and agile product development team. Combining research and design, the successful candidate will guide the user experience and user interface implementation phases of our various projects.

 

 

Responsibilities:

<ul>
	<li>Gather and evaluate user requirements in collaboration with founders, product owner, and development team</li>
	<li>Illustrate design ideas using wireframes and mockups</li>
	<li>Conceptualize and develop imaginative, appealing web and mobile prototypes using the most appropriate technologies and techniques</li>
	<li>Translate prototypes into a logical user experience design and clearly present how sites function and look like</li>
	<li>Create original graphic designs (e.g. images, sketches, and tables), and adhere to style standards on fonts, colors, and images</li>
	<li>Identify UX problems and devise elegant solutions</li>
	<li>Test for intuitivity and experience and conduct layout adjustments based on user feedback</li>
	<li>Ensure HTML/CSS is cross-browser and standards compliant and meets accessibility/disability requirements</li>
	<li>Ensure to stay at the forefront of relevant industry developments, emergent technologies, and practices</li>
</ul>

Senior UI/UX Designer

Our group of companies range from services, food and beverage, retail and technology. We help companies go global by providing services that enable organizations to widen their reach, explore new ventures and most importantly communicate value to their customers. As a vertically integrated company, our values lie in our ability to innovate and our people.

Elite Worldgroup

<ol>
	<li>Analyzing user requirements</li>
	<li>Writing and testing code, refining and rewriting it as necessary</li>
	<li>Researching, designing and writing new software programs</li>
	<li>Research, develop and implement UI/UX designs</li>
	<li>Developing existing programs by analyzing and identifying areas for modification</li>
	<li>Integrating existing software products and getting incompatible platforms to work together</li>
	<li>Creating technical specifications</li>
	<li>Writing operational documentation with technical authors</li>
	<li>Maintaining systems by monitoring and correcting software defects</li>
	<li>Develop UI/UX designs</li>
	<li>Consulting clients and colleagues concerning the maintenance and performance of software systems with a view to writing or modifying current operating systems</li>
	<li>Investigating new technologies</li>
	<li>Continually updating technical knowledge and skills by attending in-house and external courses, reading manuals and accessing new applications.</li>
	<li>Other tasks deemed necessary by management</li>
</ol>

HTML

JavaScript

PostgreSQL

MySQL

Front end | UI/UX Web Designer

Propelrr is a premiere glocal non-linear, strategic digital marketing agency based in the Philippines. We ensure that your every marketing spend can be used to connect, converse, and convert audiences to advocates.

Our purpose is to dominate the digital world using non-linear marketing approach—built particularly for forward-thinking global and local brands as well as businesses—derived from an ever-evolving process, a diverse and passionate workforce, and consistent performance.

Our services include Digital Marketing Strategy, SEO, Analytics, Web Design and Development, PPC, Social Media Marketing, Content Marketing and Development, Email and Mobile Marketing and CRO.

Why Join Us?

On top of being a top-billed, recognized, and fully digital non-linear marketing agency, Propelrr has also committed itself to conquering more and more key cities in the world.

To make this future a reality, we plan to harp on our ever-evolving processes and our drive to deliver the best results. Naturally, these efforts will be backed with the most optimal marketing spend of our partner brands and businesses. Of course, equally crucial to this future is the diverse team behind Propelrr—men and women who are passionate, resilient, fearless, and honest collaborators.

Propelrr

UI/UX Designer responsibilities include gathering user requirements, designing graphic elements and building navigation components. To be successful in this role, you should have experience with design software and wireframe tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we’d like to meet you.

 

Ultimately, you’ll create both functional and appealing features that address our clients’ needs and help us grow our customer base.

 

Responsibilities 
 

<ul>
	<li>Gather and evaluate user requirements in collaboration with product managers and engineers</li>
	<li>Illustrate design ideas using storyboards, process flows and sitemaps</li>
	<li>Design graphic user interface elements, like menus, tabs and widgets</li>
	<li>Build page navigation buttons and search fields</li>
	<li>Develop UI mockups and prototypes that clearly illustrate how sites function and look like</li>
	<li>Develop intuitive, usable, and engaging interactions and visual designs for mobile.</li>
	<li>Create original graphic designs (e.g. images, sketches and tables)</li>
	<li>Prepare and present rough drafts to internal teams and key stakeholders</li>
	<li>Identify and troubleshoot UX problems (e.g. responsiveness)</li>
	<li>Conduct layout adjustments based on user feedback</li>
	<li>Adhere to style standards on fonts, colors and images</li>
	<li>Collaborate with cross-functional teams throughout the design process</li>
	<li>Participate in the development process from definition, through design, build, test, release, and maintenance.</li>
	<li>Stay abreast of UX trends and look for creative ideas and inspiration in parallel analogous worlds.</li>
	<li>Research and track advancements in web and mobile application design patterns.</li>
	<li>Break any design problem down into viable actionable chunks and solve them with clarity and precision.</li>
	<li>Staying in the loop and on top of the latest standards, changes, trends in the web and mobile design field.</li>
</ul>

UI/UX Designer | Hybrid Set-up

ALEPH PROFILE:

Hello, we noticed you taking a peek.

It all started on a stormy day in May 2006. There was rain, there was thunder, there was lightning, and there was Aleph.

Aleph is a striking group of craftsmen specialised in strategy, design and technology. We work together to plan, write and produce internet, mobile, and desktop solutions for the most daring set of clients. Bold clients who see the future of user-centric experience and engage Aleph as their rocket fuel.

ALEPH CULTURE:

We’ve grown from a garage operation to a staff strength of 300 and growing across Singapore, Indonesia, Malaysia, Vietnam and Thailand; but we still maintain a boutique company feel and culture within each local market. This is what bonds us and yet frees us enough to apply our unique talents, to deliver functional and flexible solutions, to dream big and to make it happen within this part of the world.

First discovered in 2006 the Alephian is a rare species. As a highly collaborative species, the Alephian loves to gather together and exercise great creativity to accomplish large difficult projects for its counter part in the natural hierarchy: “the client”.

The Alephian’s natural habitat is in the mobile and internet space where its nimble fingers and outstanding control of Wacom pens creates beautiful websites, apps, and campaigns.

A peculiar characteristic is the Alephian ability to communicate relevant information consistently. This is highlighted by a Friday morning tradition where they gather around food and exchange knowledge. This appears to be an effort to become a better group of species.

When not at work, Alephians can be found enjoying Southeast Asia’s beautiful resorts and beaches, planning a theme party or cycling together. And if you ever walk by, put your hand up. Alephians love giving high fives.

Aleph Labs

We are looking for a UI/UX Designer to design software, mobile apps and platforms that meet people’s needs. As an experienced designer, you will participate and lead various projects, and enjoy collaborating with peers and clients alike to solve complex design problems. You will combine interfaces and workflows to enhance user experience. In this role, you should be an analytical and creative designer who is able to grasp user needs and solve problems.

<ul>
	<li>Production of wireframes, interaction models, information architecture, visual design and supporting documentations</li>
	<li>Help define and gather UX requirements from stakeholders/business owners and drive innovative solutions</li>
	<li>Craft user stories, personas, storyboards and flows from requirement</li>
	<li>Stay abreast of industry best practices for UX design and processes</li>
	<li>Conduct concept and usability testing and gather feedback</li>
</ul>

UI/UX Designer (Contract Based)

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

At SMD Designer Boot Camp, Interns are treated as an actual employee fulfilling tasks that will allow them to gain experience and harness their skills as UX/UI Designers.

Design Interns will be participating through shadowing and will be given opportunities to lead actual projects. These tasks that will be given to them will cover end-to-end design process from discovery up to delivery.

Discovery 🕵🏻

<ul>
	<li>Interns will participate in regular design / project kick-offs (Sprint Planning) where we discuss upcoming priorities identifying User Needs and Business problems to address. Interns will participate in stakeholders interviews and discussions t o define challenges and user pain points.</li>
	<li>Together with our lead designers, Interns will participate in user interviews and generative research to gain more understanding about our users and personas. Interns will collaborate with lead designers in crafting a research plans that will be used during discovery phase. During research activities and interviews, Interns will be asked to record insights through note taking.</li>
	<li>From time to time, interns will be asked to prepare tools and materials and other requirements needed for the interview ahead of time. (I.e Scheduling of participants, preparing prototypes, preparing the guide questions, ensuring recording materials is working).</li>
	<li>Interns will also be instrumental in synthesizing all raw interview data and translating into design insights and strategies. This means rewatching/listening recordings and telling the story to the rest of the team.</li>
</ul>

Ideation and Design 🎨

<ul>
	<li>Interns will be heavily involved in ideating design solutions to business and user problems that is backed by insights from research and interview.</li>
	<li>Design solutions will then be translated to a tangible product. Interns will be involved in translating ideas into user flows, wireframes, scenario maps and design prototypes using Figma.</li>
	<li>Interns together with their design leads will regularly align with the rest of the team to present their gathered insights, design solutions and mock-ups.****</li>
</ul>

Validating the design 🧐

Interns will be participating in various design validations through usability testings. Interns will help prepare test plans, test scenarios and clickable prototype to ensure seamless usability testings.

Packaging the Designs 🎁

Interns will assist lead designers in packaging the design solution by creating Positive and Negative scenarios flow on Figma, snsuring all icons and illustrations are exported / exportable, creating acceptance criteria and creating content dictionary. This will make handover to developers seamless.

Interns Progression

UX Design Boot camp will run for a duration of 6 months. During the duration of the internship, Interns will be partnered with design leads. Each intern will be evaluated based on their performance and their outputs. Design leads will give feedback on their performance every 2 weeks (at the end of the sprint).

UX / UI Designer | Intern

NRI Indonesia was established in October 2015. NRI Indonesia supports the advancement of clients' Digital Transformation (DX) with our comprehensive services of IT consulting and software development, backed by the knowledge, proven track record and expertise of our parent company, Nomura Research Institute (NRI) Japan. We realize truly meaningful solutions for our clients, and support their growth by seamlessly combining our consulting and tech capabilities. At NRI Indonesia, we strive to solve social issues and contribute to a sustainable future.

Our activities cover the following:
- Planning, designing and implementing enterprise system
- Designing/implementing loyalty program
- Big data analytics
- Managing and operating systems particularly in the area of retail and distribution, manufacturing, finance and service industries

According to NRI’s basic philosophy, NRI Indonesia aims co-prosperity with our clients in the long term relationship, and wishes to contribute to economic growth with improvement of human life in Indonesia.

Nomura Research Institute Indonesia

About your responsibilities for the Role:

<ul>
	<li>Analyzing and actively discussing project requirements.</li>
	<li>Produce high-fidelity UI prototypes throughout the entire design process.</li>
	<li>Create any design materials needed for the product and actively collaborate with the engineering team.</li>
	<li>Write and manage technical documentation.</li>
</ul>

UI/UX Designer

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide

Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

GINGERSNAPS (IL Coniglio Bianco Corporation)

Fashion Designer

Job Summary: The Fashion Designer will be responsible for conceptualizing, creating, and developing fashion designs that align with the brand's aesthetic and target market. Will work closely with cross-functional teams, including Production Merchandising, Purchasing, R&amp;D, Product and Development, Merchandising Planning and Control Departmentand Marketing, to ensure that the designs are translated into successful retail products that meet customer needs and contribute to the company's growth.

Key Responsibilities:

<ol>
	<li>Design Development:

	<ul style="list-style-type: disc;">
		<li>Conceptualize and develop fashion designs, including apparel, accessories, and potentially footwear, that reflect the brand's identity, trends, and market preferences.</li>
		<li>Create detailed sketches, illustrations, and technical drawings to effectively communicate design ideas to the production team.</li>
	</ul>
	</li>
	<li>Market and Trend Research:
	<ul style="list-style-type: disc;">
		<li>Stay updated with current fashion trends, consumer preferences, and market insights to inform design decisions.</li>
		<li>Analyze and interpret trend forecasts to adapt them to the brand's design direction.</li>
	</ul>
	</li>
	<li>Collaboration and Communication:
	<ul style="list-style-type: disc;">
		<li>Work closely with cross-functional teams, including merchandisers, pattern makers, and product developers, to ensure the seamless execution of design concepts.</li>
		<li>Communicate design concepts, details, and requirements effectively through visual presentations and discussions.</li>
	</ul>
	</li>
	<li>Material and Trim Selection:
	<ul style="list-style-type: disc;">
		<li>Identify appropriate fabrics, materials, and trims for each design, considering factors like quality, cost, and availability.</li>
		<li>Collaborate with suppliers and vendors to source necessary materials and maintain strong relationships.</li>
	</ul>
	</li>
	<li>Prototyping and Sampling:
	<ul style="list-style-type: disc;">
		<li>Oversee the creation of prototypes and samples, providing guidance and feedback to ensure designs are accurately translated into physical products.</li>
		<li>Participate in fittings and adjustments to ensure the garments' fit, comfort, and overall aesthetic meet brand standards.</li>
	</ul>
	</li>
	<li>Collection Presentation:
	<ul style="list-style-type: disc;">
		<li>Contribute to the development of lookbooks, presentations, and visual displays for showcasing collections to internal teams and potential buyers.</li>
	</ul>
	</li>
	<li>Adaptation and Iteration:
	<ul style="list-style-type: disc;">
		<li>Continuously refine designs based on feedback, market performance, and emerging trends to enhance the brand's offerings.</li>
	</ul>
	</li>
	<li>Technical Expertise:
	<ul style="list-style-type: disc;">
		<li>Stay knowledgeable about garment construction techniques, pattern making, and manufacturing processes to ensure design feasibility and efficiency.</li>
	</ul>
	</li>
	<li>Brand Consistency:
	<ul style="list-style-type: disc;">
		<li>Ensure that all designs align with the brand's core values, identity, and aesthetic.</li>
	</ul>
	</li>
</ol>

Fashion Designer

CMG Retail is a house of brands empowering women to build confidence and creatively express themselves everyday.

Our portfolio spans boutiques (CLN, CMG, So Fab), department stores (Matthews, Figlia, Figliarina, Sorores, Marie Nicole, Shubizz), men's (Traffic, Uomo) and international (Dr. Martens, Staccato, Vizzano).

With over 40 years of experience in the fashion industry and more than 200 retail locations nationwide, we are a trusted partner of women from all walks of life.

We look forward to meeting you!

CMG Retail Group

The Graphic Designer supports the Digital Marketing Team in the planning, execution, and editing of all approved marketing collaterals. Responsible to produce timely quality output suitable for platform and social media campaign requirements.

Creative Design and Editing

<ul>
	<li>Edits all creative shots as needed for any campaign or marketing collateral</li>
	<li>Edits all product shots as many as needed to meet the prescribed standards of the brand</li>
	<li>Provides high-quality and timely design for any marketing collateral (offline and online)</li>
</ul>

Creative Shoot

<ul>
	<li>Assists the main photographer in creative shoot, set styling, conceptualization, photography, preparation of merchandise</li>
	<li>Organizes all photoshoot needs (photoshoot themes and wardrobe styling, correspondence to agencies, booking models, process budget requirements and expenses, preparing equipment and venue, organizing schedules, and producing shot lists</li>
</ul>

Archiving

<ul>
	<li>Archives all designs, product shots, and creative shots of marketing collaterals, in an organized manner, ensuring its availability whenever needed in the future</li>
</ul>

Website Monitoring

<ul>
	<li>Uploads all approved shots into the platform, ensure that all photos comply with site technical requirements before uploading and regularly checks the brand’s Shopify Store for quality control</li>
	<li>Regularly updates the creative banners and pages on the platform</li>
	<li>Regularly checks the Shopify website for quality control and ensures that all photos comply with the technical requirements</li>
</ul>

Graphic Designer

<ul>
	<li>You will be working as part of our product team and will help prototype, ship, and iterate the designs for our products.</li>
	<li>Since we’re expanding our product lines, this also means we need you to be knowledgeable in designing for web, iOS and Android.</li>
	<li>You will also be expected to mark up web designs and slice assets for the developers.</li>
	<li>While you’re confident in your skills, you should also know that there’s a lot more to learn in the UX / UI field, so bring your teachable self.</li>
	<li>You need to be open to criticism, and you need to continuously improve in your UX / UI design practice.</li>
</ul>

User Experience Designer | UX

We provide software to help stakeholders in the global TIC (Testing, Inspection and Certification) industry operate and transfer information to increase value, integrity and awareness of accredited certification.

By helping the TIC industry digitize and facilitate the flow of key information we help business and regulators around the world develop, monitor an improve global supply chains which leads to greater economic, environmental and social impact.

HIRING FOR START UP SUCCESS!

It’s the perfect time to join ITHINKWEB CORPORATION and we are looking for the best of the best.

We are a high-growth tech company that is looking to hire the most talented and passionate people. We have a great culture and have more than enough room for growth as we continue to scale our business. 

We believe in our mission – to build products that are so good they can only be sold by unicorn companies and WE WANT YOU TO BE PART OF IT!


IThinkWeb Corporation

Jr. UX Designer responsbilities include understanding user behaviors, needs and motivations. Working closely with cross-functional teams to conduct research, analyze data and provide actionable insights that drive product development process.

- Assist in creating user-friendly and visually appealing digital interfaces for websites, mobile apps, or other digital products. 
- Collaborate with senior designers and cross-functional teams to implement design solutions. 
- Conduct user research to understand user needs, behaviors, and preferences. 
- Analyze user feedback and data to identify areas for improvement in the user experience. 
- Help document design decisions, guidelines, and style guides to ensure consistency in design execution. 
- Planning and executing user research studies using various qualitative and quantitative methods (e.g. interviews, surveys, usability testing, analytics) to uncover user insights and preferences. 
- Interpret and synthesize research findings, translating raw data into meaningful insights and actionable recommendations for product teams. 
- Develop problem-solving skills to address design challenges and optimize user experiences. 
- Basic knowledge in design software such as Adobe XD, Sketch, Figma, or other relevant tools. 
- Collaborate with UI designers, product managers, developers, and other team members to align design goals with business objectives. 
- Actively participate in design reviews and brainstorming sessions. 
- Stay updated on industry trends, best practices, and emerging design technologies. 
- Seek feedback and mentorship from senior designers to improve skills and advance in the field.

Jr. UX Designer

TK Services International Ltd. is a business process management and services provider, incorporated and registered in the British Virgin Islands. Our services range from customer operations to marketing, IT development and support, finance and accounting to payment and collections, project management and product development, and HR and admin management to management consultancy services. We take pride in our multi-culturally diverse, fun-loving, client centric, and innovative workforce who put integrity and customer satisfaction in the forefront of every interaction.

TK Services International LTD

Process

<ul>
	<li>Research – Efficiently research and gather data related to improving the overall user experience</li>
	<li>Synthesize – Continuously collaborate with relative teams to brainstorm and synthesize data gathered from research to come up with reliable information forming a great basis for design implementations</li>
	<li>Componentize – Create pixel-perfect components and knows how to breakdown complicated UX task to their respective atomic design components</li>
	<li>Prototype – Can create simple to complex prototypes that simulate real-world products or concepts while also having the ability to present them to stakeholders, clear and concise</li>
	<li>Design – Has the ability to create pixel-perfect low to high level designs that are heavily influenced by data gathered from research, synthesis, and feedbacks from users and stakeholders</li>
	<li>Develop – Optional and a great-to-have knowledge which helps eliminate development-related constraints</li>
	<li>Test – Can conduct UX testing and learn from them in order to improve design implementations</li>
	<li>Implement – Optional and a great-to-have knowledge in implementing design systems, UI kits, branding, design versions, and other UX architectural structures</li>
	<li>Improve – Knows how to improve or find improvements on current designs while following localized or global trends in design and UX</li>
</ul>

 
Expected deliverables: 
Wireframes, prototypes, flowcharts, sitemaps, usability reports, style guides, user journey maps, competitive analysis, low-high fidelity mockups, user personas, mood, and storyboards, graphics/assets

<ul>
</ul>

UX Specialist

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
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3,000 
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(e.g,, Globe
Prepaid Load Card)

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
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Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
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•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
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•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

Aces Call Center Jobs Inc.

<ul>
	<li>Assist customers using chat system or email</li>
	<li>Provide timely responses to customer issues regarding product usage and warranties</li>
	<li>Give detailed instructions or provide clarification about product, promos, prices and other details to prospective and existing customers</li>
</ul>

Chat Support Customer Service Agents | LAGUNA | 6 mos BPO experience required

This position is on Dayshift schedule and Hybrid (Temporary Work from Home) arrangement.

<ul>
	<li>Analyze provider documentation to assure the appropriate Evaluation &amp; Management levels are assigned using the correct CPT code as applicable</li>
	<li>Assign and sequence ICD-10-CM/PCS/CPT/HCPCS codes to diagnoses and procedures for documented information</li>
	<li>Maintains confidentiality of Patient Health Information</li>
	<li>Observe company policies and procedures at all times</li>
</ul>

Salary Package

<ul>
	<li>Php 25,000 to P50,000 (depending on years of experience)</li>
	<li>HMO benefit after 3 months and additional 3 dependents upon regularization</li>
</ul>

Medical Coders | Dayshift Hybrid | Ortigas

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

Responsibilities:

<ul>
	<li>Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience</li>
	<li>Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.</li>
	<li>Identify ongoing service issues and recommend solutions to the Head of Service</li>
	<li>Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls</li>
	<li>Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.</li>
	<li>Ensure active promotion of products and services based on customer needs and the product options available</li>
	<li>Provide well-rounded, prompt, high-quality, and professional client service at all times</li>
	<li>Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed</li>
	<li>Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders</li>
	<li>Perform data entry to record supplies, jobs, and time spent</li>
	<li>Work with technical personnel as necessary to ensure trouble tickets are addressed quickly</li>
	<li>Deal with all calls and inquiries politely, courteously, professionally and assertively</li>
	<li>Handle and resolve customer complaints within the procedures and guidelines provided</li>
	<li>Action Customer Service inquiries/escalations as requested by various business team customers</li>
	<li>Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery</li>
</ul>

Customer Support | Singapore Telco | Mandaluyong

Job Description:

Directly responsible in the areas of:

Production 
Merchandising 
Purchasing 
CAD (Product Development) 
Quality Control 
Creative Warehouse (Fabrics/Accessories and Cutting) 
 
Objectives and Key Results (OKR)

1. Ensure the entire team is well aligned and functioning as one and that all items are shipped and launched on time. Conduct regular weekly (or as needed) WIP and Pre-pod meetings. Create any other processes to ensure on-time delivery.

a. Purchasing Improve and reduce the cost of sourcing in terms of time spent, courier costs, and raw material costs. Eliminate wrong orders by correcting consumption estimates. Avoid unnecessary air freight (raw materials). Avoid overbooking and overstock. Review manpower load to ensure equally balanced and recommend hiring or reduction of manpower. 
b. Quality Control Review entire QC/QA group set up. Check if we have too many people. Check load balance per QC and if ‘assignments’ are cost-effective. Ensure Tech packs are correct and used all the time. Develop a system of accountability (checks and balances). Establish strong QA standards and QC and Subcon compliance. Minimize Return to Subcon rework. 
c. Creative Ensure specifications are clear, complete and correct to avoid added sampling costs (time, courier, item cost). Ensure target costs are met. Develop a system of accountability. 
d. Cad (Product Development) Maximize consumption to 85% and ensure the cost of goods is low and within the target margin. Reduce sampling rework and ensure on-time completion. Ensure consumption estimates and patterns are correct. Review the entire process. Develop a process of accountability (checks and balances). Review and ensure the sample making flow is cost-efficient, that we don’t have too much or too little people. Propose correct roll width. At the moment, we have too much excess due to wrong consumption; wrong block, wrong layout, etc. establish a bechmark guide of consumptions and SAMs. 
e. Merchandising Establish a benchmark consumptions and costs. Ensure bom estimates are complete, correct and done on time. To get indicative costs within 5% of true bom costs. 
f. Production Build better working relationships with Subcons. Improve current Subcon standards. Expand production capacity to handle 20% growth in volume. Review and ensure we have enough subcons to meet our target output or loading plan. Create cooperative or develop subcons as necessary. Review and improve all existing processes (offers, negotiation, pricing, payment, liquidation, etc). Develop sourcing options outside Metro Manila and Luzon area. This includes the option to source raw materials and finished goods outside the Philippines. Review if the cutting subcon is sufficient. 
g. Warehouse Management Develop a better system of inventory control preventing thefts, faster information reporting proposes better storage and space management. Check if manpower is correct/over/under. Check if tasks are well-balanced. Review existing processes (requests, releases, etc) and find ways to improve. Better prediction of future warehouse requirements.

3. Ensure we have the correct number of staff and heads. Develop and provide necessary systems to achieve the above. This includes strategic planning, creating, and periodically reviewing okrs, creating an evaluation system where cross-department evaluates one another. Develop any other systems to ensure as we develop more markets and our business grows. Make sure that our entire Production team and Subcons are also ready.

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