HR and Payroll Specialist  

About the Client:

Servantex provides national workforce management and BPO solutions to clients around the country. Our family of companies share a singular focus: service.

About the Role:

This role will report to the Director of Payroll & Billing and be responsible for day-to-day day entry related activities for Payroll & Billing, and backup to Human Resources. This position will partner with market teams to ensure timely accurate payroll & billing, including following up on outstanding invoices. Successful person will exhibit a sincere customer service orientation to build working relationships with clients and market teams to ensure accurate and timely data processing. They will exemplify and champion Company's values of providing quality service to all associates and clients.

What You'll Do:

Payroll and Billing

• Process request for Avionte client and order setup
• Process and transact ‘normal’ payroll processing for non-specialized client requests
• Transact entries in 3rd party billing systems
• Ready supporting attachments for billing
• Daily, weekly, monthly, and periodic Avionte order and assignment housekeeping
• Monitor and address level 1 work orders
• Research client and customer and associate escalations
• Confirm and address direct deposit setups

Sales Operation

• Sales administration support

General Support

• Assist and participate in data efforts for special projects
• Monitor and respond to text messaging

Human Resources

• Daily, weekly, monthly, and periodic Avionte employee housekeeping
• Research client and customer and associate escalations
• Verify and activate employee records
• Monitor and address level 1 work orders
• Conduct contractual internal audits and gaps analysis

Technology

• Monitor and address level 1 work orders
• Order, monitor, and schedule timekeeping clock setups
• Monitor secondary system and escalate abnormalities
• Monitor shared mailboxes and route applicable items to proper owner
• Complete technical reviews to ensure systems match intentions (example org chart and O365 distro lists match)
• Daily, weekly, monthly, and periodic system housekeeping
  

Don't meet every single requirement? At Penbrothers we are committed to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but you don't feel 100% aligned with the qualifications, we encourage you to apply anyway. You may just be the right fit for this or other roles.

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.

Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.

• University graduate
• English fluency required – any knowledge of Spanish is a bonus
• Computer proficient & systems savvy – MS Office Suite, Salesforce, Avionte (capable of learning new software quickly if no prior experience)
• 2-4 years experience ideal
• Access to sufficient computer equipment & internet access at office and at home
• May be required to work beyond normal scheduled hours when necessary and may be subjects to call-back during emergency conditions