Application Support Engineer
Caspo Incorporated
- Makati, Philippines49th, 6795, Ayala Ave, Bel-Air, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 19 days ago and deadline of application is on 28 Jun
Recruiter was hiring 11 days ago
2024-04-11T07:43:17.378135+00:002024-06-28T16:00:00+00:00Job Description
Key Accountability Areas
- Resolve production issues via adherence to the formal escalation process & procedures
- Liaise with business users & infrastructure teams to ensure production issues are resolved on a timely basis and that correct actions are taken
- Implement continual improvement to ensure application stability and performance to minimize support requests
- Take ownership of each issue and manage each request or incident from start to successful conclusion
- Knowledge of bulk updates deployment of products
- Handle applications used by supported banks and manage all necessary issues within each application
- Development, contribution and maintenance of application support knowledgebase.
Minimum Qualifications
Knowledge & Skills
- One (1) year of application support experience.
- Newly graduates are also welcome to apply.
- Database knowledge (MS SQL, Oracle , MYSQL)
- Highly desirable skills include JAVA, C/C++,MQ,ASP.NET,VB
- ITIL certification is a plus
- Knowledge of design techniques, development processes and software configuration management.
- Possess the ability to think logically and has good analytical and problem solving skills.
- Excellent command / highly proficient in spoken and written English.
- Able to work on rotating shifts.
Education
- Bachelor's Degree in Information Technology or any other related course
Perks and Benefits
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Free Lunch or Snacks
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Required Skills
- Technical Support
Preferred Courses
- Information Technology
- Computer Science
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 6795, Ayala Ave, Bel-Air
- Industry
- Information Technology / IT
- Vacancy
- 1 opening
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About Caspo Incorporated
Caspo Incorporated is a Strategic Support Provider that provides technical support and services to its clients in the areas of sports information intelligence, predictive analytics and data management. Its operations started on July 2005 and is based in the Philippines’ Central Business District – Ayala Avenue, Makati City for more than 14 years.
We are in need of dynamic and results-driven individuals who are dedicated to reaching higher levels of excellence in terms of personal and professional growth.
What the company prides itself in:
- We empower our clients with expert advisory services based on advanced as well as predictive analytics.
- We conduct consistent research and data analysis to develop vast sports information repository to satisfy the specific needs and critical standards of our clients worldwide. Advanced info-communication technology and applications are leveraged upon to achieve excellence in all aspects of our business processes or business operations .
- We pride ourselves for being recognized for the commitment and expertise of our teams to deliver accurate, reliable, timely and effective support and services.