Technical Helpdesk Support | Alabang
Aces Call Center Jobs Inc.
- Muntinlupa, PhilippinesPhilippines, Metro Manila, Muntinlupa, AlabangMuntinlupaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- Handle customer front end technical concerns with courtesy and promptness
- Resolve complex technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned through the ticketing systems using process specifications following operating procedures
- Use judgement in defining solutions, investigate issues deeper before defining solutions, considerably alter existing process and methods to craft alternate solutions, or escalate highly complex and mission critical issues to SMEs or Team Lead for immediate resolution
Salary Package
- Monthly fixed salary
- Night shift differential pay
- Holiday pay
- Annual merit increase
- Performance incentives
- HMO - health insurance
Minimum Qualifications
- Filipino
- College graduate, associate degree graduate or at least 2nd year college undergraduate
- 3 years relevant experience as TSR or Helpdesk support
- Above average to good English communication skills
- Willing to work on night shift
- Amenable to be assigned in Alabang, Muntinlupa (Northgate)
Perks and Benefits
- Retirement Benefit Plans
- Special Leave Benefits for Women
- Single Parent Leave
- Medical / Health Insurance
- Paid Sick Leave
- Performance Bonus
- Recruitment / Signing Bonus
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Completed associate's degree
- Recruiter response to application
- Always
- Office Address
- Alabang, Muntinlupa, National Capital Region, Philippines
About Aces Call Center Jobs Inc.
ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.
www.acesjobs.com.ph
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Why Join Us?
DISCOVER UNLIMITED JOB POSSIBILITIES
CONVENIENCE One Stop Shop - One Day Hiring
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.
Since 2011, over 10,000+ jobseekers found their job through ACES!
CHOICES Comprehensive Active Jobs
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)
Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.
Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
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Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
• Makati City
• Ortigas Center
• Mandaluyong City
• Pasig City
• Masinag, Antipolo
• Taguig City - Fort Bonifacio
• Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
• South Luzon Area - Sucat, Alabang, Laguna
• Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
• Other Areas
Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
• Inbound and Outbound Customer Service Reps (CSR)
• Hotel Reservations and Sales or Online Hotel Booking Agents
• Technical Support Representatives (TSR) for various industries
• IT Helpdesk Officers
• Insurance Account Services
• Financial Services - Banking, Fraud, Mortgage, FinTech
• Collections Account - Collection Officers, Medical collection
• Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
• Billing Account Services
• Travel Booking / Airline Ticketing Account
• Pioneer Account / Local accounts
• DAYSHIFT - CSR / TSR
• BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies
By submitting your application, you agree for Aces Call Center Jobs Inc. to collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.