eData Services Phils., Inc.
eData Services Phils., Inc.

Quality Editor/Specialist | Medical  

eData Services Phils., Inc.

 
  • Makati, Philippines
    17th Flr. Tower 2 RCBC Plaza, Ayala, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2019-04-14T16:00:00+00:00
Job closed.

Job Description

Essential Functions

  • Monitoring of live scribing to ensure client standards are met
  • Proofread very detailed materials and monitor work accurately
  • Review of post-clinic/pre-transmittal reports
  • Providing and documenting event-based and frequency-based coaching and feedback on an individual and group level
  • Identifying and coordinate training needs and issues to help process improvement on a departmental level
  • Facilitate team huddles and providing a brief on quality
  • Ensure analysis and reporting of quality performance while engaged actively in sharing best practices, process improvement activities and customer experience initiatives

Minimum Qualifications

Technical Skills

  • Background in transcribing or quality audit in a BPO setting
  • Knowledge of quality assurance, process improvements, domain, etc
  • Monitoring and reviewing
  • Analytical and logical reasoning to conduct reports/audio analysis
  • Numerical and basic statistics awareness
  • LEAN and basic Six Sigma awareness preferred
  • Excellent working knowledge of MS Office – Excel, PPT, word

Soft skills

  • Ability to perform under the pressure is required
  • Excellent listening skills required
  • Strong command of the English language – written and spoken required
  • Attention to detail required
  • Self-initiated zeal for continuous improvement required
  • Compliance to policies
  • Fosters a spirit of collaboration and teamwork
  • Multi-tasking
  • Ability to provide immediate, effective and constructive coaching and feedback
  • Prioritization and sense of urgency

Education

  • Allied medical degree holder, graduate of Medicine or Nursing preferred

Experience

  • Minimum 12 months clinical experience
  • Minimum 12 months of relevant quality management work
  • Amenable to work graveyard in Makati

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Health and Medical
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
17th Flr. Tower 2 RCBC Plaza, Ayala, Makati, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://www.edataservices.com

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About eData Services Phils., Inc.

eData Services is an American owned and operated Health Information Management Company that has been in business for more than 15 years. We employ nearly 600 medical professionals including dozens of Medical Doctors and hundreds of Registered Nurses. We also employ Dentists, Pharmacists, Psychologists, and Registered Physical Therapists. We deliver customized services to over 500 clients throughout the United States; 24 hours a day, 7 days a week. Our services include: • Medical Record Summarization • Dictation Transcription (Medical and Legal) • Medical Report Editing • AMA Impairment Ratings • Comprehensive Medical History Taking by Telephone • Depo Summaries • Incoming Mail Processing • EHR Data Entry • Utilization Review • Live, Real-Time Virtual Scribe Services during Exam Encounters • Live, Real-Time Virtual Medical Services • Insurance Eligibility, Benefit, and Coverage Verification • Claim Denial Appeals and other EOB issues • Securement of Treatment Authorizations • Patient Scheduling • Patient Appointment Reminder Calling • Billing and Collections • Preparation and Transmission of Referral Letters • Computerized Physician Order Entry • Incoming Telephone Call Handling • Full Telephone Receptionist Services • Lunch Hour Telephone Coverage • Claims Submission • After Hours Telephone Coverage • Patient Inquiry Handling We are HIPAA compliant and adhere to all Federal and State laws governing the security of Protected Health Information. All work is exchanged with our clients through encrypted internet connections. We utilize secured Microsoft Azure Cloud and on premise servers to ensure redundancy, speed, and security. eData’s head office is located in Beverly Hills, California. Our center of operations is located in Taguig.

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