Customer Service Representative (CSR)
Depromo Technology Inc. (Loong Delivery)
- Makati, PhilippinesSen. Gil J. Puyat Avenue, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2018-12-29T16:00:00+00:00Job closed.
Job Description
- Responsible for answering inbound inquiries in a timely manner by multitasking and communicating with the customer and able to fix concerns and request.
- Assist our customer with their orders using chat, calls and emails.
- Handle customers complains in effective and productive manner.
- Collaborate with different teams resolving customer’s line up.
- Negotiate and secure partnership deals with brand and merchant.
- Monitoring the delivery time
- Check the status time to time so the customer didn’t call you for follow up in their order.
- Assisting Loong Riders to communicate with our customers and merchants so we can avoid wasting time and gas.
- Providing quick solution in riders problem
- If we notice already that our riders got the cancelled request we have to tell them right away.
- Assisting our Hub Captain for those needs , Especially on the riders concern, so we can avoid delayed transaction
Minimum Qualifications
- At least 1-2 years of working experience in the related field is required
- Amenable to work in shifting schedule
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Sen. Gil J. Puyat Avenue, Makati, Metro Manila, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Depromo Technology Inc. (Loong Delivery)
Loong Delivery is an international online food delivery marketplace in South East Asia. Philippines is our first stop, soon we will be operating in Thailand, Singapore and Malaysia. We aim to provide the leading food delivery service to our users.