IT Administrator
Deployed Philippines, Inc.
- Pasig, PhilippinesSan Miguel Avenue, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 3 years ago
2021-05-12T16:00:00+00:00Job closed.
Job Description
- Handle incoming support requests from end-users via both telephone, email, or chat in a prompt and courteous manner
- Prioritize, schedule, and escalate issues (when required) to a third-party support provider.
- Record, track and document helpdesk requests and problem-solving process, including all successful/unsuccessful decisions made and actions taken through to final resolution
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementation of file backups, configuring systems and applications
- Perform preventative maintenance, including checking and data cleansing of workstations, printers, and peripherals
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products
- Develop and maintain an inventory of all IT assets including monitors, hard drives, modems, printers, scanners, and other peripheral equipment.
- Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
- Support development and implementation of new computer projects and new hardware installations.
- Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
Minimum Qualifications
- At least 2-3 years relevant experience.
- Ability to troubleshoot complex hardware, software, and network issues.
- Experienced with layer 7 network policies and DNS Filtering
- Must have experience in creating VLANs on Layer 2/3 devices
- Knowledgeable and has a good understanding of TCP/IP, IP addressing, IP access-list, Virtual LAN, Trunking, Site-to-Site VPN, etc.
- Background with Cisco Meraki device is a plus.
- Cisco Certified Network Associate(CCNA) - Optional
- Hands-on experience with Windows/Linux/Mac OS environments
- Familiar with Remote tools, and Ticketing Helpdesk
- Familiar with CACTI/MRTG Traffic load monitoring.
- High attention to detail
- Ability to work independently
- Self-motivated and with a strong sense of accountability
- Excellent verbal and written English communication skills.
Perks and Benefits
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Flexitime
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- San Miguel Avenue
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About Deployed Philippines, Inc.
Deployed Philippines Inc is a non traditional BPO company servicing New Zealand and Australian clients. We provide remote staffing services for Banking and Insurance, IT and communication, HR and payroll.
Our clients are small and medium sized businesses with specific needs. The company provide high quality solutions in diverse business areas. We focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through cost effective support, productivity and process reengineering.
We value all our employees and treat each role as important to the company. This type of relationship helps us achieve our goals and move to the next level.
If you are striving to reach your full potential and have good strong work ethics we are the company you are looking for.