Technical Support Engineer  

Key Accountability Areas

• Installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• addressing staff or client concerns through a series of actions, either face-to-face or over the telephone to help resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• responding to requests or incidents within agreed time limits;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• prioritizing and managing many open cases at one time;
• rapidly establishing a good working relationship with customers and other professionals, such as infrastructure team;
• testing and evaluating new technology when required;

Education

• Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.

Minimum Number of Years in Work Experience

• Preferably 1-4 years experienced employee specializing in Technical & Helpdesk Support or equivalent.

Certification

• CCNA and/or MCP is preferable.

Knowledge and Skills

• Has a good memory of how software and operating systems work
• Up to date technical knowledge
• Possess the ability to think logically, and has good analytical and problem solving skills
• Has excellent listening and questioning skills; combined with the ability to interact confidently with clients to find out the problem and explain the solution.
• Possess strong customer focus
• Prioritizes his/her workload and has attention to detail
• Can work well in a team
• Required language(s): English, Filipino

Qualities

• Friendly presence with helpful attitude; good interpersonal skills and ability to work well with others.
• Ability to work responsibly with or without direct supervision.
• Enthusiastic, organized, and has the ability to show a sense of urgency and will do what it takes to complete assigned tasks including working a longer shift with little or no notice.
• Willing to work onsite
• Available to attend onsite interview
• Able to work on rotating shifts.