Counter Manager | Valenzuela
SM Mart Inc.
- Valenzuela, PhilippinesSM Center Valenzuela, Manila N Rd, Valenzuela, Metro Manila, PhilippinesValenzuelaMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
MANAGE CUSTOMER INTERACTIONS: Cultivate customer satisfaction by directing all front-end activities
- AUDIT COUNTER STAFF
Make daily checks on team’s knowledge (promos, store layout, services), look (uniform, posture, grooming), personality (greeting, spiels, no chatting)
- TRAIN COUNTER SUPERVISORS
Coach & evaluate Counter Supervisors based on given set of business standards & goals
- CONTROL OPEN COUNTERS
Determine number of counters to be opened & the number of POS machines to be opened per shift
- PROVIDE INTERBRANCH SUPPORT
Coordinate with other branches to fulfill specific logistical requirements (counter equipment & on-loan staff)
- MANAGE CUSTOMER QUEUEING ACTIVELY
Direct customer traffic to other available counters to manage queuing
Minimum Qualifications
- Candidate must possess at least a Bachelor's/College Degree in any business-related course
- Preferably supervisor/5 years & up experienced employee specialized in Customer Service or equivalent.
- With at least 3 years of experience in bank operations or counter-cashier functions
- Knowledgeable in credit card transaction processes
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in The SM Store Valenzuela
- Full-time positions available
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- McArthur hi-way Brgy Karuhatan Valenzuela City, Valenzuela, Metro Manila, Philippines
About SM Mart Inc.
From Humble Beginnings…
It started out as Shoemart store in 1958 in Quiapo, Manila, where Filipino-Chinese business magnate, investor and philanthropist Mr. Henry Sy opened the very first SM Store. Always aiming to make lives better for his customers, Mr. Sy expanded his merchandise to fulfill his commitment to offer a one-stop shopping experience. Now SM is the Philippines’ leading retail empire with over 52 branches across the country today and has developed generations of loyal customers. Showcasing trustworthy, affordable, and world-class products, the multi-awarded SM Store (formerly SM Department Store) continues to provide excellent customer service, general merchandize, lifestyle products, houseware and apparel both offline and online.
SM Goes Online!
As a timely platform of the legendary retailer, The SM Store Online guarantees an exciting array of merchandise, secure payments, nationwide deliveries, and customer satisfaction with every transaction. From fashion, beauty, and household must-haves, to toys, gadgets, and hardware needs, We’ve Got it All for You… Online!
We’ve Got it All for You 24/7
We only want the best for our customers so we hand-pick all our products with you in mind. The SM Store envisions a hassle-free purchase between our stores and your needs anywhere, anytime
Our Mission
We will deliver a wide assortment of affordable and aspirational products and services to all customers, while building strong relationships with our employees, suppliers and partners in the communities we serve.