Operations Intern  

The Operations Intern works directly with the S&OM to support strategic planning, operational reporting, cross-departmental coordination, and process documentation. This role is hands-on with real operational output — not observational. The intern will touch recurring reporting cycles, help streamline workflows between departments, manage administrative processes like vendor/client accreditation, and build the documentation backbone that keeps Spiralytics' operations legible and repeatable.

Key Responsibilities:

1. Reporting Support

• Assist in building and maintaining monthly operational reports and custom reports as requested by leadership
• Consolidate data from multiple departments (Back Office and Performance) into consistent, decision-ready formats
• Maintain report templates and flag inconsistencies or gaps in source data

2. Process Improvement & Cross-Department Coordination

• Support the mapping of current workflows between departments
• Track action items and follow through on cross-departmental initiatives assigned by the S&OM
• Flag cross-divisional coordination issues (Back Office ↔ Performance) early, rather than letting them surface late

3. Administrative Support

• Manage vendor and client accreditation documentation — collection, tracking, follow-up, and filing
• Maintain accreditation status trackers and proactively flag upcoming renewals or missing requirements
• Handle other recurring administrative tasks that support operational continuity

4. Process Documentation

• Document workflows and SOPs as they are mapped or revised, in a consistent, reusable format
• Maintain and update the SOP/documentation library
• Test documented processes for clarity — if a process can't be followed without additional explanation, flag it for revision

5. General Operational Support

• Assist with meeting logistics, agendas, and notes for leadership or cross-functional meetings
• Support light research/benchmarking tasks as needed (industry practices, tools, vendor comparisons)
• Take on ad hoc tasks that support the core Operations functions

Education:

• Bachelor's degree in Industrial Engineering, Operations Management, Business, Communications, or a related field

Skills and Competencies:

• Knowledgeable in IE tools/methodologies
• Proficient in MS Word, MS Excel, and Google Office Suite
• Excellent written English
• Internet-savvy and interested in growing in the online marketing industry
• Good organization and time management skills
• Can adapt to a fast-paced environment and is willing to perform various tasks