Area Operations Officer  

Toyota Motor Philippines is looking for an Area Operations Officer to join our Dealer Operations Department based in Sta. Rosa, Laguna, Philippines.

In this role, you are expected to be a domain expert in monitoring dealership business performance, ensuring operational efficiency and sustainable dealer growth.

Your Role and Responsibilities:

• Monitor and analyze aftersales business performance and ensure the efficient management of aftersales operation to optimize resources and maximize dealer business
• Evaluate dealer performance standards and ensure compliance with company requirements.
• Lead and support Kaizen initiatives to drive continuous improvement at the dealer level.
• Coordinate with internal TMP departments and dealers to address operational and performance needs.
• Consolidate, analyze, and visualize dealer KPIs for performance monitoring and reporting.
• Provide regular progress updates and reports to CFVCO management.
• Conduct fieldwork, including dealer visits, audits, and compliance checks.
• Prepare performance reports and respond to regular dealer support requests.
• Generate detailed aftersales business reports, highlighting trends, bottlenecks, and opportunities; recommend actionable strategies to enhance overall dealership aftersales performance.

Our Perfect Match:

• You have a Bachelor's Degree in Industrial Engineering or BSBA Major in Operations Management only.
• You are willing to travel and conduct regular dealer visits.
• You are analytical, process-driven, and capable of identifying areas for business improvement.
• You can foster strong dealer relationships while enforcing compliance with operational standards.
• You are capable of appreciating and leveraging the capabilities, insights and ideas of all individuals; working effectively with individuals of diverse style, ability and motivation.
• You can maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization.
• You are capable of accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
• You continuously seek opportunities to address problems and challenges the current state of the organization.

Skills required:

• Strong analytical skills with the ability to evaluate dealership and aftersales performance.
• Proficient in basic data analysis using Microsoft Excel; knowledge of Power BI is an advantage.
• Business performance monitoring and operational analysis.
• Organizational and time management skills.
• Excellent communication and interpersonal skills; outgoing and able to establish strong professional relationships.