

Capability Development Manager
Sprout Solutions
- Pasig, PhilippinesPasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Lowongan dipasang 18 days ago dan batas waktu lamaran adalah 10 May
Rekruter terakhir aktif 6 hours ago
2026-03-12T07:43:49.897536+00:002026-05-10T16:00:00+00:00Deskripsi Pekerjaan
What you’ll do
- Design and run training programs for new hires and existing agents
- Make sure agents fully understand the product and process before they go live
- Work closely with operations leaders to improve call quality and performance
- Reduce mistakes and minimize knowledge gaps across teams
- Shorten training time while maintaining strong performance outcomes
- Implement and manage AI tools that help guide agents during customer calls
- Use insights from AI and call data to improve training content
- Train teams on how to work effectively with AI-assisted tools
- Work with leadership to ensure the right outcomes from training programs
Kualifikasi Minimum
What we’re looking for
- Strong understanding of call center or service operations
- Comfortable working with AI tools and technology platforms
- Ability to simplify complex product knowledge for agents
- Strong communication and facilitation skills
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Education and Training
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Pasig, Metro Manila, Philippines
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Tentang Sprout Solutions
MAKE YOUR BEST CAREER MOVE YET!
Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work!
ABOUT US
Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes.
Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent.
SPROUT CULTURE
Sprout’s mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we’re proud to say that Sprout has one of the most fun work cultures in the country!
We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward.
FUN THINGS WE DO
Weekly fun things:
Being fit and healthy is a top priority at Sprout! Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week! We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We’re also proud to have a CEO who’s also a professional Muay Thai fighter – how cool is that?
Sproutings (Sprout Outings):
Here at Sprout we prioritize our employees’ well-being – that’s why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can!
Monthly gatherings:
To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There’s a different theme every month which brings out talent and creativity in everyone!
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JOIN US TODAY!
We’re excited to know you and see how you fit with Sprout!
Send in your application and we’ll get back to you soon. :)