Salesforce Functional Consultant  

Job Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Job Description

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Business Application Consulting team you will collaborate with stakeholders to gather requirements and deliver Salesforce solutions that drive business impact. As a Senior Associate, you will analyze complex problems, mentor junior team members, and maintain professional standards while building meaningful client relationships.

Responsibilities

• Analyze business processes and identify opportunities for improvement through Salesforce solutions.
• Gather and document business requirements and translate them into functional specifications.
• Collaborate with stakeholders to understand their needs and objectives.
• Design and implement Salesforce solutions that are aligned with business goals.
• Perform Salesforce configuration changes as needed.
• Communicate effectively with Delivery leads, developers, and stakeholders.
• Mentor junior associates to enhance their skills
• Uphold professional standards in every client interaction
• Navigate intricate project requirements to deliver quality outcomes
• Utilize analytical tools to evaluate project performance
• Contribute to continuous improvement initiatives within the team

What You Must Have

• Bachelor's Degree
• 4 to 8 years of experience as a Business Analyst or Functional Consultant
• Oral and written proficiency in English required
• Strong communication skills
• Experience working in global/offshore teams
• Collaborating with stakeholders for requirement gathering
• Experience in working on large scale technology transformations

What Sets You Apart

• Bachelor’s degree in Business Administration, Information Systems, or a related field (or equivalent experience).
• Extensive experience in Salesforce core platforms, Sales and Service Cloud
• Providing proficiency in Salesforce Industry Clouds
• Adobe Experience Manager Experience
• Financial Services experience and/or Ncino
• Designing scalable Salesforce configurations
• Staying updated on Salesforce platform enhancements
• Leveraging AI and automation tools in Salesforce
• Salesforce certifications in Business Analyst and Administrator preferred

Additional Qualification

• Amenable to work in BGC Taguig Metro Manila