Retail Operations Manager
Neuchatel, Inc.
- Manila, Philippines312, San Vicente St, Barangay 291, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippines
- PHP 35.000,00 - PHP 40.000,00 / bulanPHP350004000035000MONTH
- Penuh waktuFULL_TIME
Lowongan dipasang 9 days ago dan batas waktu lamaran adalah 26 Sep
Rekruter terakhir aktif a day ago
2025-07-29T12:36:57.652328+00:002025-09-26T16:00:00+00:00Deskripsi Pekerjaan
- Overseeing daily store operations and ensuring that customer service standards are consistently met.
- Overseeing the opening and closing procedures of the store.
- Conducting regular store visits, staff meetings and training sessions to enhance team performance.
- Responsible with the monthly scheduling of operation team and sales associates to ensure adequate coverage.
- Training, and managing retail staff, including conducting performance appraisals and providing professional development opportunities.
- Lead and motivate the retail operations team to deliver the plan, constantly reviewing capability and capacity to ensure objectives are delivered, individuals grow, and a succession plan is in place.
- Set a positive example for the retail team in terms of commitment, work ethics, and personal character.
- Developing and implementing operational policies and procedures to improve efficiency and ensure store compliance with company standards and regulations.
- Addressing customer complaints and issues promptly, ensuring a high level of customer satisfaction.
- Staying abreast of new industry technologies, retail trends, and best practices to continuously improve store operations.
- Analyzing sales figures and reports, market trends, and financial reports to inform strategic planning and decision-making.
- Setting and monitoring sales targets, as well as planning and executing strategies to achieve them.
- Maintaining the store's budget, controlling expenses, and planning cost-effective operations without compromising quality.
- Collaborating with marketing teams to execute promotional campaigns and events that drive footfall and increase customer engagement.
- Coordinating with merchandising for overseeing merchandise and product display, optimizing store layout for customer flow, and ensuring seamless customer service.
- Coordinating inventory levels and supply chain logistics to respective department heads to optimize stock availability and minimize losses.
- Coordinating with HR to ensure staff compliance with health and safety regulations and internal controls.
- Coordinating with HR on manpower requirements of each store and performance evaluation of sales associates.
Kualifikasi Minimum
- Bachelor’s degree in Business, Retail Management, or any related field
- Proven experience as an operations manager or in a similar managerial role
- Strong understanding of retail operations, merchandising, and customer service principles
- Working knowledge of SM and other Department Store consignment processes and Boutique operations
- Knowledge of inventory management, supply chain, and logistics
- Excellent leadership and organizational abilities
- Analytical mindset with the ability to interpret data and make informed decisions
- Effective communication and interpersonal skills
- Organizational skills and the flexibility to jump from priority to priority
- Interpersonal skills to communicate with executives and staff employees
- Ability to work in a fast-paced and dynamic retail environment
- Familiarity with retail software and point-of-sale systems, a plus
- Proactive and results-driven with a focus on continuous improvement
Fasilitas dan Tunjangan
Mobile Phone Discount
Free Lunch or Snacks
Employee Discounts
Paid Holidays
Flexitime
Transportation Allowances
Maternity & Paternity Leave
Keahlian yang diperlukan
- Organizing and Planning
- Sales and Marketing Knowledge
- Business Development
- Customer Service
- Leadership skills
- Communication Skills
- Public Relations (PR)
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Administration and Coordination
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- 312 San Vicente Street, Binondo
- Industri
- Retail Industry
- Lowongan
- 2 lowongan dibuka
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Tentang Neuchatel, Inc.
Neuchatel Inc. Our vision, to be the leading choice of the Filipino for their watch needs.
We will do this by offering the best choice of Watch Brands presented through a compelling and thoroughly enjoyable shopping experience.
We trace our roots to the 1960's, being the authorized distributor of CITIZEN and RADO watches. Business came mainly from local Watch distributors and independent watch stores, which were the main retail channels at that time. It then adapted to the advent of the Super Malls by expanding business and putting up its own retail stores in the malls.