Account Success Officer | Makati  

MedGrocer's digitally-enabled wellness and population health programs, telehealth and medical services, and onsite medical staff work with hundreds of pharma companies and employers to improve the physical and mental health of over one million Filipinos every year.

Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth.

The Account Success Officer drives our company's growth by partnering with clients and identifying their needs. They serve as the primary liaison to coordinate with various internal and external stakeholders to ensure that the client’s needs are met promptly.

Key Responsibilities

• Establish and maintain strong client relationships through regular communication
• Coordinate and manage client expectations through effective project management and account management
• Design and implement strategies that reflect the data collected on current healthcare trends and consumer behavior
• Implement and oversee corporate clinic processes to ensure that medical services meet or exceed industry standards
• Anticipate, escalate, and collaborate with internal and external stakeholders on potential client issues
• Collaborate with cross-functional teams to gather and analyze data from market research, customer feedback, and internal systems, to identify opportunities for improvement
• Evaluate and improve data analytics processes and methodologies to enhance data-driven decision-making within the account management team
• Provide strong leadership to manage medical professionals

Perks and Benefits

• HMO for employees
• Paid leaves
• Medicine coupons
• Opportunities for promotion and performance bonuses
• 13th month pay

• 1-3 years experience working in account management, preferably in the healthcare setting;
• Preferably has a bachelor’s degree in Business Administration, Marketing, or any related field;
• Must work onsite in Makati