Legal Claims Administrator  

Primary Purpose

Responsible for the management of a wide range of duties relating to WorkCover Common Law proceedings including Serious Injury Applications, Originating Motion proceedings for leave to commence damages proceedings and damages proceedings in the County Court and Supreme Court, recording and updating Critical dates List, and recording lawyer’s KPI.

The role will also, as required, provide crucial administrative support and assist in the functioning of one or more practice groups.

Accountabilities & Tasks

Critical dates administration

• Having a comprehensive understanding of the practice of WorkCover CommonLaw/Personal Injuries and the procedures including relevant legislation and rules of the County Court and the Supreme Court.
• Issuing court proceedings and filing court documents as instructed by the lawyers.
• Recording and updating Critical dates List and sending calendar invitations to the legal teams to ensure such dates are not overlooked.
• Recording and updating a firmwide Hearing List.
• Assisting lawyers, legal assistants and law clerks in following up on crucial matters such as Statutory Offers, Statutory Counter-Offers and any other matters where the assistance is required.
• Recording lawyers’ KPI.
• Assisting Legal Teams to pay court fees online or over the phone.
• Setting priorities and working under pressure, planning several events simultaneously.

Legal administrative duties

• Developing an understanding of the litigation procedures in the respective department.
• Carrying out a variety of secretarial and administrative tasks as assigned by the supervisor/s.
• Assisting legal team with scanning of materials.
• Allocate the scanned material onto the correct files in LawMaster.
• File the scanned material into the appropriate document classification, both on the hardcopy file and softcopy file and update the schedules on both files diligently.
• Coordinate incoming mail as assigned by the supervisor.
• Sort and distribute mail to appropriate staff.

Client services

• Having sound communication skills and the ability to work with internal and external stakeholders and clients.
• Assisting with lawyers’ requests and following up matters with defendant solicitors or courts.
• Assisting with client requests and other in-bound callers. Relay information between clients and solicitors as requested. Role does not provide legal advice to clients.

General duties

• Following directions and instructions requested by senior staff.
• Ensuring work is completed to high standard.
• Performing other duties consistent with skills, knowledge and abilities expected.

Qualifications

• Certificate/Diploma in Legal Administration is preferred

Specific Knowledge & Experience

• Sound legal knowledge is preferred.
• Sound communication and interpersonal skills
• General administrative/secretarial experience

General Competencies

• Leading Self
  • Practices attentive and active listening
  • Displays personal learning, seeks feedback and adapts accordingly
  • Good organisation skills, and can work on multiple activities at once to accomplish a goal
• Excellence in Client Service
  • Exceptional client focus, fostering relationships based on trust and respect
  • Demonstrates compassion, genuinely cares for other people and is available to help
  • Is approachable, builds rapport well and is warm, pleasant, and gracious