IT Support Specialist  

About Us

DAS Inc, is a global tech solutions provider and the developer of DASTrader PRO and other trading platforms is committed to delivering exceptional IT services and comprehensive online brokerage solutions for Stock Trading. These services include direct access trading applications, browser-based trading, and order management systems. As a market data and connectivity provider, DAS Inc. partners with major North American Exchanges such as Nasdaq, NYSE, TSX, CBOE, CME, and CBOT. Our products feature direct access order routing, real-time market data, and advanced trading capabilities, enhancing the trading experience with low-latency execution and robust risk management. We're expanding our offering to support overnight trading to Asia and looking for a motivated IT Support Specialist to help us keep our systems running smoothly.

What You’ll Do

This role is for an IT Support Specialist (Level 1/2).The position is fully remote and involves handling technical support and troubleshooting for help desk inquiries and other IT-related issues. Day-to-day tasks include assisting users with hardware and software problems, providing help desk support, and maintaining IT systems to ensure smooth operation.

Responsibilities:

• Provide Level 1 and 2 support for hardware, software, and networks issues.
• Troubleshoot Windows Server OS, Office 365, VPN, FIX, and application support to our proprietary software interfaces to our customers during 20/5 hours of trading.
• Respond to support tickets via email, phone, and teams chat.
• Assist with onboarding/offboarding (account setup, device provisioning).
• Document issues and resolutions accurately.
• Collaborate with global IT teams and escalate complex issues as needed.
• Working hours 5 days weekly during Asia hours.

What We’re Looking For:

• 1–3 years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Excellent communication and problem-solving skills.
• Ability to work independently and prioritize tasks.
• Multilingual in English, Mandurian, Japanese language skills are a plus.

Bonus Skills

• IT certifications (CompTIA A+, Microsoft, ITIL).
• Experience in multinational or bilingual environments.
• Working knowledge with VPN, SQL database and Python scripting.
• Familiarity with Finance, Investing and Stock Trading.