Sales Associate  

Job Responsibilities

• Contact potential or existing customers to educate them about our services.
• Answer questions about services or about the company.
• Meet weekly/monthly KPI’s and sales targets
• Follow up on leads and maintain an active pipeline daily
• Formulate and ask the right questions to understand customer requirements in order to close sales
• Keep records of all activities including calls, emails, relevant information exchange.
• Enter and update customer information in the database
• Handle issues and formulate solutions to help customers with their needs.
• Develop and maintain accurate service knowledge.
• Make outbound customer calls to promote and sell our services.
• Ensure customer follow-up all the time.
• Send and discuss service literature, brochures, catalogs and other campaign material.
• Achieve daily, monthly, annual targets.

Requirements:

• Bachelor's degree on any related field
• Experience in telesales or other sales/customer service role - minimal
• Motivated, enthusiastic with a willingness to learn
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of written and spoken English
• Excellent communication and interpersonal skills
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Team mindset