Executive, Desktop Support
AirAsia
- Pasay, Philippines2nd Bldg. 4 , Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
Functional Responsibility
- Support daily operational.
- Elevate incident ticket and trigger the management escalation within stated guidelines.
- Ensuring assigned task is effectively executed in timely manner.
- Liaising and partnering with other support team (internal team) to ensure seamless integration of IT service support and operation.
Role Responsibility
- Make sure smooth running of daily operation.
- Provide IT operational support and guidance to user.
- Work in compliance with company policies and standard operation procedures.
Functional Duties
- Manage equipment store and make sure equipment are properly arranged.
- Execute deployment and setup of equipment.
- Undertake to provide resolutions and/or workaround solutions to desktop operational requests in a timely manner.
- Make sure ticket assigned are follow up and service/problem resolved within SLA.
- Ensure all asset delivered are properly record in the Good Acceptance Form and submit to Senior Desktop Support Executive.
- Responsible on tools are in good condition.
- Ensure improvement plan are fully execute.
- Require travel and relocate to other place to full fill the company operational need.
- Execute Ad-hoc task given by superior
Role Duties
- Ensure report to duty.
- Giving guide/resolution to user who facing difficulties on carry work.
- Ensure every work are compliance to company SOP and/or Work Instruction.
- Rapidly establishing a good working relationship with other team/professionals.
- Participate in knowledge base contribution and SOP.
- Participate into improvement plan.
Kualifikasi Minimum
Requirement
- At least 1 years working experience in IT field.
- Good technical background with good analytical and problem solving skills.
- Detail-oriented and well organized.
- Able to work independently and under pressure.
- Good emotional manage.
Keahlian yang diperlukan
- Network Administration
- MS Office
- JIRA
- Vendor Management
- Computer Troubleshooting
- Microsoft / MS Access
- Computer System Administration
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- IT and Software
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- Salem Complex, Domestic Rd, Electrical Rd, 1301 Pasay City, Philippines
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Tentang AirAsia
Philippines AirAsia Inc., operating as AirAsia Philippines, is a low-cost airline headquartered in Pasay City, Philippines. As a subsidiary of AirAsia Group, one of the largest low-cost carriers in Asia, the airline is committed to making air travel affordable and accessible to everyone. Operating from its primary hub at Ninoy Aquino International Airport (NAIA) Terminal 3, AirAsia Philippines has established itself as a key player in the aviation industry.
Established in 2007 and commencing operations in 2012, AirAsia Philippines expanded the AirAsia Group’s presence in the Philippine market. Over the years, the airline has grown its network, serving key destinations across Asia and beyond, while maintaining its core mission of providing low-cost, high-quality travel for Filipinos and international travelers. It operates a fleet of Airbus A320 aircraft, known for their efficiency and reliability, ensuring cost-effective and environmentally friendly operations. The airline is also recognized for its digital transformation efforts, leveraging the AirAsia Super App, AI-driven services, and seamless travel technology to enhance the passenger experience.
AirAsia Philippines operates from multiple hubs, including NAIA (Manila), Mactan-Cebu International Airport (Cebu), Clark International Airport (Pampanga), and Kalibo International Airport (Aklan), allowing it to connect passengers to over 30 domestic and international destinations. It is a preferred carrier for travelers exploring regional destinations such as Malaysia, Thailand, Indonesia, China, South Korea, and Japan. The airline prides itself on its dedicated and passionate workforce, referred to as Allstars, who embody the company’s mission and core values in delivering exceptional service to passengers.
The company’s core values emphasize safety, affordability, excellent service, innovation, and sustainability. AirAsia Philippines continuously works on expanding its route network, strengthening partnerships, and investing in digital transformation to improve operational efficiency. Recent developments include the relocation of its corporate headquarters to 6/F, Horizon Centre, NECC Bldg., 101 Andrews Ave., Pasay City expansion of its fleet and destinations, and the enhancement of digital services through the AirAsia Super App. Future plans focus on further expansion, strengthening stakeholder partnerships, and investing in digital innovations to enhance the travel experience.
Recognized as one of Asia’s leading low-cost airlines, AirAsia Philippines has received multiple awards for Best Low-Cost Carrier and Digital Innovation in Travel. Additionally, the airline actively engages in corporate social responsibility (CSR) efforts, supporting communities through disaster response initiatives and sustainability programs.
For more information, passengers can visit www.airasia.com or reach out via the AirAsia Super App and social media channels. AirAsia Philippines remains committed to its mission of providing affordable and high-quality travel experiences, ensuring that everyone can fly.