MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

MedGrocer

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The HR Manager oversees the day-to-day operations of the Human Resources team, ensuring that all people processes are executed with excellence and efficiency. This role is responsible for bridging the gap between company strategy and departmental execution, managing team performance, and maintaining a supportive environment to help our staff deliver healthcare services to patients.

Why Join MedGrocer?

You will have the autonomy to refine internal HR workflows and lead impactful operational projects, providing significant professional growth as you manage and develop a dedicated team. By ensuring our internal teams are well-managed and supported through efficient HR processes, you directly enable the organization to improve the health of patients through our digitally-enabled platform.

Key Responsibilities

<ul>
	<li>Supervise daily HR operations, including the end-to-end recruitment process, employee onboarding, and record management to ensure operational efficiency.</li>
	<li>Oversee the timely and accurate processing of payroll and benefits administration in compliance with Philippine tax and labor regulations.</li>
	<li>Facilitate performance management cycles by providing guidance to supervisors and ensuring consistent feedback loops across the organization.</li>
	<li>Serve as the primary point of contact for employee relations, addressing grievances and implementing engagement initiatives to maintain a positive culture.</li>
	<li>Monitor and report on HR metrics to identify areas for process improvement and ensure all activities align with established company policies.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

HR Manager | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Customer Experience Director is the visionary architect of the patient journey. You define the holistic experience framework that ensures MedGrocer remains the most trusted health partner for patients, focusing on long-term retention and service innovation.

Why Join MedGrocer?

You will have the autonomy to architect the company’s patient experience standards and lead high-impact service design projects. Your leadership in defining the patient journey ensures that every interaction enhances the lives of patients through our innovative platform.

Key Responsibilities

<ul>
	<li>Design and govern the enterprise-wide patient experience roadmap, ensuring a seamless journey across telehealth, pharmacy, and clinic touchpoints.</li>
	<li>Architect sophisticated customer health scoring and voice-of-the-customer (VoC) frameworks to drive data-driven product and service pivots.</li>
	<li>Lead the digital transformation of service delivery by integrating AI, automated workflows, and CRM systems to scale support without losing quality.</li>
	<li>Establish global service level benchmarks and quality assurance standards that align with international healthcare excellence.</li>
	<li>Serve as the executive advocate for the patient, influencing product development and operational strategy based on deep behavioral insights.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Customer Experience Director | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Senior Supply Chain Manager is a strategic leadership position responsible for the end-to-end optimization of MedGrocer's operational ecosystem. This role involves architecting high-level supply chain strategies, driving large-scale process innovation, and mentoring a multidisciplinary team to ensure the seamless delivery of healthcare services.

Why Join MedGrocer?

You will have the autonomy to architect and scale our supply chain infrastructure, leading high-impact strategic initiatives that drive professional growth and operational excellence. By optimizing the flow of medical supplies and services, you directly enhance the lives of patients by ensuring they have reliable, efficient access to essential care through our digitally-enabled platform.

Key Responsibilities

<ul>
	<li>Architect and execute long-term supply chain strategies that optimize inventory management, procurement, and final-mile delivery for diverse healthcare programs.</li>
	<li>Lead and mentor the supply chain team, fostering a culture of continuous improvement and ensuring all daily operations maintain the highest standards of accuracy and regulatory compliance.</li>
	<li>Drive data-informed decision-making by analyzing complex performance indicators and market trends to forecast demand and mitigate global and local supply risks.</li>
	<li>Serve as the primary escalation point for critical operational issues and lead cross-functional projects to integrate supply chain functions with IT and clinical operations.</li>
	<li>Manage and negotiate high-level partnerships with global pharmaceutical manufacturers and logistics providers to improve service levels and cost-efficiency.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Senior Supply Chain Manager | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The HR Director acts as the chief architect of MedGrocer’s organizational design. You move beyond personnel management to build the structural and cultural foundation required for national scaling, ensuring the company possesses the leadership bench necessary to serve millions of patients.

Why Join MedGrocer?

You will have the autonomy to architect the company’s organizational structure and leadership development programs, driving high-level professional evolution. You will advance our purpose by building the organizational capability required to enhance the health and lives of patients through our innovative platforms.

Key Responsibilities

 

<ul>
	<li>Architect the long-term organizational structure and workforce planning strategy to support rapid scaling across multiple business units.</li>
	<li>Design and govern enterprise-wide total rewards, compensation frameworks, and equity programs to maintain competitive market positioning.</li>
	<li>Lead executive-level succession planning and leadership development initiatives to build a sustainable internal talent pipeline.</li>
	<li>Champion the evolution of the corporate culture and employer brand to attract and retain top-tier talent in the health-tech industry.</li>
	<li>Serve as the chief advisor to the executive board on organizational health, labor strategy, and change management.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

HR Director | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The IT Director is the visionary for MedGrocer’s technological ecosystem. You are responsible for the high-level architecture, data security governance, and digital transformation initiatives that ensure our platform remains the gold standard for patient care.

Why Join MedGrocer?

You will have high-level autonomy to define the company’s technical vision and lead large-scale digital transformations. Your leadership ensures the integrity and reliability of the platform that provides life-saving interventions for patients.

Key Responsibilities

<ul>
	<li>Define the long-term technical vision and architecture to ensure the scalability and resilience of our digitally-enabled healthcare platform.</li>
	<li>Architect and govern an enterprise-wide cybersecurity and data privacy framework to safeguard sensitive patient information.</li>
	<li>Lead the evaluation and integration of emerging technologies (AI, automation, advanced analytics) to optimize service delivery.</li>
	<li>Direct IT governance and budgeting, ensuring that technology investments provide maximum ROI and operational efficiency.</li>
	<li>Oversee the engineering leadership to establish high standards for software development lifecycles (SDLC) and systems reliability.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

IT Director | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year. 

The Senior Digital Health Manager provides strategic leadership in the design and scaling of MedGrocer’s digital health ecosystem, driving long-term innovation to position the company as a leader in holistic health advocacy.

Why Join MedGrocer?

This role offers significant professional growth as you lead high-impact strategic initiatives and enjoy the autonomy to shape the product roadmap in a fast-paced health-tech setting. Your strategic oversight of our digital health ecosystem ensures that our tech-driven platforms advocate for and deliver proactive physical and mental health interventions to patients at an unprecedented scale.

Key Responsibilities

<ul>
	<li>Formulate and execute the long-term strategy for digital health service expansion, prioritizing the integration of physical and mental health advocacy across all touchpoints.</li>
	<li>Lead cross-functional teams to design scalable digital workflows that improve operational efficiency and patient health outcomes.</li>
	<li>Identify and evaluate emerging healthcare technologies and strategic partnerships to enhance MedGrocer’s holistic health service offerings.</li>
	<li>Oversee the governance of digital health data, ensuring the highest standards of security, clinical accuracy, and regulatory compliance.</li>
	<li>Mentor and develop junior managers to foster a culture of technical excellence and mission-driven health advocacy.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Senior Digital Health Manager | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year. 

The Senior Clinic Operations Manager provides high-level strategic leadership over the medical services division, overseeing the end-to-end delivery of corporate clinic programs and driving the long-term optimization of clinical standards.

Why Join MedGrocer?

This role offers significant professional growth as you spearhead large-scale operational improvements and mentor a team of managers in a fast-paced health-tech setting. Your leadership in optimizing clinical delivery ensures that high-quality, data-driven healthcare reaches over one million patients, fundamentally improving their health outcomes.

Key Responsibilities

<ul>
	<li>Oversee the strategic direction of all corporate clinics, ensuring they meet or exceed industry standards and regulatory requirements.</li>
	<li>Lead the development and codification of scalable medical policies and processes to initiate corrective and preventive actions.</li>
	<li>Serve as the primary liaison for top-tier clients, managing expectations and identifying opportunities for service expansion.</li>
	<li>Analyze population health trends and operational data to provide insights to executive management for cost-efficient decision-making.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Senior Clinic Operations Manager | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The IT Manager leads the daily operations of the IT team, driving technical execution and ensuring system uptime. This role is crucial for providing hands-on technical guidance and managing the internal support systems that allow our clinicians and staff to serve patients without interruption.

Why Join MedGrocer? 
You will have the autonomy to refine technical workflows and spearhead operational IT projects that enhance your management skills in a fast-paced environment. You ensure the stability of the digital tools that enable us to deliver medicine-as-a-service, directly impacting our ability to serve patients effectively.

Key Responsibilities

<ul>
	<li>Supervise daily IT operations, including network stability, hardware maintenance, and helpdesk support for all staff</li>
	<li>Manage the deployment and configuration of company hardware and software to ensure operational readiness across all departments</li>
	<li>Guarantee system security by overseeing regular backups, software updates, and adherence to internal data privacy policies</li>
	<li>Lead the implementation of technical standard operating procedures to improve hardware lifecycle management and team efficiency</li>
	<li>Coordinate with external service providers and vendors to ensure timely resolution of technical issues and procurement of equipment</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

IT Manager | Makati

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Apply accurate ICD-10, CPT, and HCPCS codes based on documentation and services rendered</li>
	<li>Ensure proper code sequencing, modifiers, and compliance with payer and regulatory guidelines</li>
	<li>Clarify missing or unclear documentation with healthcare providers when needed</li>
	<li>Review and correct coding-related errors, denials, or rejected claims</li>
	<li>Stay updated with coding rules, payer policies, and healthcare regulations</li>
	<li>Maintain confidentiality of patient information</li>
</ul>

Medical Coder | Urgent

Kalibrr Remote is Kalibrr Technology Ventures Inc tech-based service that provides Small and Medium Enterprise businesses based outside the Philippines with access to the best offshore Filipino talent at the quickest possible time.

Backed by almost 10 years of matching the right talents with the right companies, Kalibrr provides both jobseeker and recruiter with the security, tools and expertise to be successful through a Remote work engagement.   

As a country, we have solidified our image as the “BPO capital of the world,” Now, Kalibrr Remote will make the Philippines the “Remote Workforce Capital of the World.”

Kalibrr Remote

DrChrono is an all-in-one electronic health records (EHR) and practice management (PM) solution enabling the medical practice of the future. 

DrChrono

<ul>
	<li>Configure forms based on input and feedback from end-users or other Implementation Team members.</li>
	<li>Collaborate with the Implementation Team to understand client requirements and needs.</li>
	<li>Consistently meet deadlines while managing multiple ongoing tasks and shifting priorities.</li>
	<li>Assist the Customer Success team with Professional Service requests by configuring new forms or modifying existing ones.</li>
	<li>Accurately track time spent on tasks.</li>
	<li>Maintain high standards for quality in all deliverables.</li>
	<li>Comply with HIPAA requirements for handling patient data.</li>
</ul>

Implementation Specialist

LEADER OF GLOBAL IT INFRASTRUCTURE

TRT provides IT support and managed services across the world. We work with IBM, HP, Dell, Cisco EMC, Netapp & many other server, storage and networking brands within a strict SLA model, to provide our customers all around the world with cost-effective IT solutions.


TRT Global Solutions Philippines Inc.

Overview:

Reporting directly to the Finance Manager, this position has responsibility for managing strategic markets within the company. This position leads a team of associates (all direct reports) being General and Reporting Accountants, Fixed Asset Accountants and Factory Accountants. The incumbent is involved with continuous improvement activities which further improve financial processes and controls and is responsible for the ongoing management and development of subordinates reporting to this role.

<ul>
	<li>Lead R2R team and handle month end, quarter end year-end – preparation, own smooth execution &amp; ensure books are closed on time.</li>
	<li>First pass yield review of the work performed by other team members</li>
	<li>Experience in detailing the process in form of narratives and flowcharts</li>
	<li>Significant experience in preparing financial reports, Regulatory reports, Portfolio management &amp; Reporting, Financial system maintenance</li>
	<li>Ensure all month-end activities are completed within the agreed time and of the highest quality and ensure metrics are met as per targets as applicable.</li>
	<li>Handle aligned process (as applicable) - General Accounting, Fixed assets, Intercompany, Reporting, Balance account reconciliations.</li>
	<li>working knowledge in excel spreadsheets and sophisticated data</li>
	<li>Experience in Reporting submissions, Leasing submissions, Open item follow-up, RCAs, Business follow-ups &amp; Accounting.</li>
	<li>good understanding of financial products and reporting requirements</li>
	<li>Hands-on experience in handling many tasks at one time and prioritizing efforts to deliver results</li>
	<li>Building key relationships and collaborating with partners</li>
</ul>

Key Accountabilities:

<ul>
	<li>Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation.</li>
	<li>Verifies assets and liabilities by comparing items to documentation.</li>
	<li>Completes audit workpapers by documenting audit tests and findings.</li>
	<li>Communicates audit findings by preparing a final report, discussing findings with stakeholders and executive directors.</li>
	<li>Contributes to team effort by accomplishing related results as needed.</li>
</ul>

Reporting Task

<ul>
	<li>Annual Audited Financial Statement</li>
	<li>Monthly Balance Sheet Workbook</li>
	<li>Profit and Loss Analysis</li>
	<li>Ad hoc Reports assigned by Corporate Accounting Team Leader, Finance Manager and Financial Controller</li>
</ul>

General Duties

<ul>
	<li>Monitor and oversee the auditing process from start to finish. Collaboration with external auditors.</li>
	<li>Ensure there absolutely no discrepancies in the data or figures.</li>
	<li>Assess the audit for accuracy and compliance.</li>
	<li>Ensure all audits work in a time bound manner.</li>
	<li>Ensure audits are conducted periodically.</li>
	<li>Use best practices to conduct high quality audit</li>
	<li>Use the data collected to propose strategies to improve efficiency and compliance.</li>
	<li>Works with the company policy and rules</li>
	<li>Automation of R2R tasks in NS</li>
</ul>

Senior Accountant

Responsibilities:

<ul>
	<li>Schedule workload for the entire finance team.</li>
	<li>Manage administrative reporting requirements and department KPIs.</li>
	<li>Coordinate and facilitate weekly finance meetings.</li>
	<li>Liaise with other departments and executive management.</li>
	<li>Serve as the escalation point for finance department issues/concerns.</li>
	<li>Apply cost accounting concepts to operations and financial statements.</li>
</ul>

Finance Team Lead

Job Responsibilities: 

Property Management - The ideal candidate will excel in satisfying the needs of the owners and tenants while preserving and increasing the value of the properties. This is achieved by managing the operations of the TRT properties as assigned which includes and is not limited to:

<ul>
	<li>Direct leasing Agents and Maintenance providers and ensure completion and quality of service provided.</li>
	<li>Assist in lease-ups of properties. Maintain a high level of occupancy for the properties.</li>
	<li>Ensure that all property services providers and subcontractors adhere to corporate policies. and procedures and respond to all resident requests timely, efficiently, and effectively.</li>
	<li>Exercise common sense, good judgment, and consistency in day-to-day contact with tenants and prospective applicants.</li>
	<li>Formulate and manage the operational and capital budget for the property, track and report. on the financial performance of the property and implement strategies for enhancing the value of the asset.</li>
	<li>Recruit, hire, train, and manage the performance of the associates, and take appropriate actions to ensure achievement of performance goals.</li>
	<li>Identify new investment opportunities and as required plan, execute, and review the renovation of the various properties.</li>
</ul>

Property Manager

Converge Studios Inc. is a subsidiary of Converge ICT Solutions, built to lead the Converge Group’s cloud innovation. Founded in April 2025, we are the Cloud Tech team of the Converge Group, bringing together expert cloud engineers and technologists focused on building smarter, faster, and more secure digital solutions.

We design, deploy, and manage cloud environments that help organizations scale with confidence. Backed by Converge’s robust infrastructure and nationwide reach, Converge Studios Inc. delivers cloud-first solutions that drive efficiency, resilience, and growth—so businesses can move faster in a digital-first world.

Converge Studios Inc.

The ideal candidate will be responsible for working with senior management to develop financial strategies for the organization. You are comfortable handling large amounts of data, acting as a business partner, decision maker, and providing regular financial reporting.

Responsibilities

<ul>
	<li>Plan, organize, and execute financial tasks, initiatives, and projects in alignment with organizational goals.</li>
	<li>Develop and implement comprehensive budgeting, forecasting, and financial reporting frameworks.</li>
	<li>Prepare estimates for funds required to meet the organization's short-term and long-term financial objectives.</li>
	<li>Lead the month-end and year-end closing processes and complete accurate financial reports on a timely basis.</li>
	<li>Conduct monthly financial forecasts to support strategic decision-making.</li>
	<li>Provide financial insights, variance analyses, and recommendations to improve overall business performance.</li>
	<li>Achieve an optimal mix of equity and debt to minimize financial costs and maximize operational profitability.</li>
	<li>Strategize and secure funding from banks and other financial institutions as necessary to support growth and operations.</li>
	<li>Prudently invest in assets to maximize returns while managing associated risks.</li>
	<li>Evaluate the organization's financial performance, including measuring and analyzing returns on investments.</li>
	<li>Identify, understand, and mitigate financial risks through proactive financial strategies and internal controls.</li>
	<li>Ensure compliance with all applicable financial regulations and standards.</li>
	<li>Develop and monitor key financial metrics and KPIs to assess the organization's financial health.</li>
	<li>Prepare and deliver regular financial performance reports to management and stakeholders.</li>
	<li>Act as a strategic partner to senior management by providing financial insights that influence business planning and strategy.</li>
	<li>Continuously improve financial processes and systems to enhance operational efficiency and financial transparency.</li>
</ul>

Auditing and Compliance

Financial Reporting

Financial Statement Analysis

Billing and Invoicing

Accounts Payable

Accounts Receivable

Bookkeeping

Finance Manager

Remedy is a dermatology technology company focused on treating acne, which is one of the most common skin conditions worldwide. Remedy seeks to be the trusted innovative acne solution.

Founded by tried and tested professionals in dermatology and tech, we are grounded in experience, expertise and continued innovation in the marriage of both fields.

We pride ourselves in developing reasonably priced high quality dermatological solutions, because we believe that everyone deserves long- lasting confidence in themselves.

Remedy Skintech, Inc.

The Clinic Manager is responsible for overseeing all sales and operational activities of Remedy Clinic – Vertis North (Quezon City). This role ensures the efficient delivery of advanced skin and aesthetic solutions while maintaining the highest standards of patient care, operational excellence, and commercial performance. The Clinic Manager leads clinic staff, drives sales growth, manages financial performance, and ensures compliance with all health, safety, and regulatory standards.

Duties and Responsibilities

1. Clinic Operations &amp; Management

<ul>
	<li>Oversee daily clinic operations to ensure smooth workflow, operational efficiency, and high patient satisfaction.</li>
	<li>Ensure compliance with company policies, organizational audits, health and safety regulations, and clinical protocols at all times.</li>
	<li>Conduct continuous review and improvement of administrative and operational procedures to enhance efficiency and effectiveness.</li>
	<li>Plan and implement effective staff rotation to ensure optimal clinic coverage and productivity.</li>
	<li>Manage stock control processes to maximize sales, prevent shortages, and minimize stock loss.</li>
</ul>

2. Clinic Staff Leadership &amp; Development

<ul>
	<li>Lead, motivate, and manage clinic staff to foster a high-performing and customer-focused team.</li>
	<li>Conduct regular staff meetings, performance evaluations, coaching sessions, and corrective actions when necessary.</li>
	<li>Ensure all staff receive proper onboarding, training, and continuous development, including selling skills and service excellence training.</li>
	<li>Maintain a positive, engaging, and motivating work environment.</li>
	<li>Support HR in recruitment, onboarding, and workforce planning.</li>
</ul>

3. Sales Performance &amp; Business Growth

<ul>
	<li>Ensure the clinic consistently meets or exceeds sales targets set by management.</li>
	<li>Develop and execute sales strategies aligned with clinic and company objectives.</li>
	<li>Monitor sales performance, identify gaps or opportunities, and implement corrective actions.</li>
	<li>Motivate the team to achieve both individual and collective sales goals.</li>
	<li>Develop key account partnerships and contribute to business development initiatives.</li>
</ul>

4. Financial &amp; P&amp;L Management

<ul>
	<li>Manage clinic P&amp;L performance, reviewing financial results against targets and ebitda goals.</li>
	<li>Identify opportunities to minimize costs and maximize revenue without compromising service quality.</li>
	<li>Develop, monitor, and manage budgets, financial goals, and performance reports in coordination with leadership.</li>
	<li>Analyze clinic performance data and implement strategies to drive sustainable growth.</li>
</ul>

5. Customer Experience &amp; Quality Assurance

<ul>
	<li>Deliver industry-leading customer service that elevates the clinic experience from “good to great.”</li>
	<li>Build and sustain a customer-focused culture that creates long-term client relationships.</li>
	<li>Manage client expectations and handle complaints in line with company protocols.</li>
	<li>Ensure high-quality patient care and consistent service standards across all touchpoints.</li>
</ul>

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