Description and Nature of Business
Alveo Land Corp. is the Philippines’ leading innovative developer of vibrant communities and groundbreaking living solutions adapted to the changing needs of the upscale, urban achiever market. Armed with sharper foresight,
unparalleled excellence, total commitment, and an inherent passion and drive for innovation, Alveo Land offers an extensive portfolio of holistic communities with relevant, thoughtfully-designed amenities, and customer-focused services that ensure its residents and end-users live well.

Alveo Land sets the benchmark for living innovations today, and continues to create sought-after lifestyle concepts, enjoying around 5-15% premium over competition.

Vision:
We are the Philippines’ leading innovative real estate developer serving the upscale market.

Mission:
We strive to elevate our customers’ quality of life through innovative real estate solutions in vibrant growth centers all over the Philippines.

We act responsibly with integrity, accountability, and total commitment.

We achieve excellence through passion, focus, and foresight.

Customer Profile
Alveo Land’s target market, in general, are those individuals belonging to the AA through lower A socio-economic brackets with a monthly household income of PH₱200k to PH₱500k (US$3.9k to US$9.7k). 

They are upscale urban achievers, single or married, and in their 30s to 50s. They should be able to afford a monthly amortization
of around PH₱75k (US$1.4k) per month for a typical Alveo product. They are usually young to mid-aged aspiring married couples, at the progressive stages of their careers or entrepreneurial business life. Their life stage could be defined as “early to full-nester”
with children in primary or secondary school. They are an upwardly mobile group whose lives revolve around their family and work, who value good careers and social prospects, and who are imageconscious, yet practical in their investments. Real estate purchases are considered very carefully, and image coupled with good investment value and value for money is a primary consideration. Subsequent in their hierarchy of importance is security, followed by accessibility and proximity to their places of work and/or places of education, depending on the school age of the kids. Their holidays and weekends are spent shopping, so proximity to commercial centers and leisure destinations, is highly desirable.

COMPANY BACKGROUND
With foresight brought about by many successful years in the industry, the Philippines’ leading real estate developer, Ayala Land, Inc.
conceived a company dedicated to building homes that answer the needs of a rapidly expanding market— the urban achievers.
Five Corners Ventures Corp., a wholly-owned subsidiary of Ayala Land, was incorporated in the Philippines and was registered with the Securities and Exchange Commission (SEC) on 29 September 1995. Operating at the 10th Floor of the Ayala Life-FGU Building, Madrigal Business Park in Alabang, Muntinlupa City, the company began to play a strategic role in revolutionizing the way communities are created. 

By 26 February 2002, while in the planning stage of its very first development and with approval of its Board of Directors, the company
took on the name Community Innovations, Inc. (CII). The SEC approved the change in the company’s name on 08 March 2002. It was a move that reinforced the company’s commitment to providing specially-designed
living environments for the unique needs of its discerning market.

Along with the new name was a prominent new office address –the 18th floor of Tower One & Exchange Plaza, Ayala Avenue
in Makati City, the Philippines’ premier business and financial hub. Community Innovations officially opened its door for commercial operations on 01 March 2002, and since then, evolved into one of the fastest-growing real estate companies in the country.
As the company’s dedication to its customers deepened, the qualities that defined it as a real estate company had likewise risen to a whole new level – sharper foresight, unparalleled excellence and total commitment.

To mark this milestone, on 23 July 2008, the company changed its name from Community Innovations to one that reaches out to a wider aspect of living, Alveo Land Corp. Alveo, derived from the Latin word salveo, means “to be well.” As a company, Alveo Land doesn’t just find the means to build the most innovative homes; it looks for ways to make you live well.
For the past 15 years, Alveo Land has proudly built and sustained not only well-designed developments, but also flourishing neighborhoods. Alveo has delivered over 36 signature communities across the country, among them, Two Serendra, High Street South Corporate Plaza, Senta, Venare NUVALI,
The Columns Legazpi Village, Ametta Place, and Kasa Luntian– all superior developments bearing the mark of Alveo Land’s expertise and passion for innovation. On 31 March 2014, Alveo Land moved to its brand new home
at the ALVEO Corporate Center in Bonifacio Global City, creating a brand new focal point for leading-edge lifescape and workscape concepts in the Philippines.

PROJECTS

Alveo Land creates upmarket and high-end properties geared towards the successful urban achiever and aspirant. With an excellent mix
of creativity and innovation, Alveo Land devotedly caters to every aspect of its customers’ active and dynamic modern lifestyles. Offering the best range of top-designed, strategically located and most dynamic community properties around, investing in Alveo Land is truly a first-rate investment. Together with Ayala Land’s superior track record and long-term commitment to quality and maintenance, Alveo Land’s discerning clientele is assured of safe and secure communities that they can surely value for years to come. Alveo Land continuously reshapes the metropolis through centralized developments in the Makati CBD, Ortigas CBD, and Bonifacio Global City.
It has redefined its boundaries in the surrounding north and south of the nation’s capital with projects located as far north as the ambitious townships of Marquee and ALVIERA and projects within the visionary metropolises of Evo City, Vermosa, and NUVALI in the south. Alveo Land has also been progressing westward and eastward with developments
at the heart of Manila and in the quiet side of Pasig City. Outside of Luzon, Alveo Land has made its footprint in Cebu City in the Visayas and Davao City in Mindanao. With multiple groundbreaking developments and  masterplanned communities in premier growth centers all across the Philippines, bracketed by Alveo Land’s signature lifestyle innovations,
everyone’s welcome to do what it does best—to live well.

Project List (as of October 2017)
o Makati City: The Columns Ayala Avenue, The Columns Legazpi Village, Senta, The Lerato, Kroma Tower, Solstice at Circuit Makati, The Stiles Enterprise Plaza, Alveo Financial Tower, The Gentry Residences, Callisto at Circuit Makati, The Gentry Corporate Plaza

o BGC/Taguig City: Two Serendra, High Street South Block, High Street South Corporate Plaza, ALVEO Corporate Center, The Veranda at Arca South, Park Triangle Corporate
Plaza, Park Triangle Residences, Alveo Park Triangle Tower

o Ortigas/Pasig City: Ametta Place, Portico

o Quezon City: Ferndale Villas, High Park at Vertis North, Orean Place at Vertis North
o Manila: Celadon Residences, Celadon Park
o Pampanga: Marquee Place, Marquee Residences, Montala ALVIERA

o Cavite: Verdana Homes, Verdana Village Center, Kasa Luntian, Westborough, Ardia Vermosa, The Residences at Evo City

o Laguna: Verdana Homes Mamplasan, Treveia NUVALI, Venare NUVALI, Mirala NUVALI, Lumira NUVALI, Mondia NUVALI, Aveia

o Cebu: Sedona Parc, Solinea, BPI Cebu Corporate Center

o Davao del Sur: Abreeza Residences, Abreeza Place, Patio Suites Abreeza

Alveo Land Corporation

The Client Services Manager is responsible for providing support in the creation of quality pre-turnover and turnover customer experience by way of ensuring effective customer communication, timely resolution of customer requests and proper turnover of property.

Client Services Manager

At Johnson & Johnson, we believe health is everything. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, we’re empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.
All of this is possible because of our people. We’re passionate innovators who put people first, and through our purpose-driven culture and talented workforce, we are stronger than.

Learn more at https://www.jnj.com.

Johnson & Johnson International (Singapore) Pte. Ltd.-ROHQ

As part of our Company’s growth and expansion plans, we are preparing to relocate to a new office in BGC, Taguig City, tentatively by Q2 2026. Please note that the timeline may still change depending on project developments and other considerations

Position Summary:

The AskGS Experience Center Associate – Japanese Bilingual will work to resolve regional or global employee/customer inquiries,concerns and issues regarding but not limited to HR, Procurement and Payroll processes and policies through multiple channels including but not limited to phone, web/portal, chat &amp; other digital channels. This person works to meet all expected service levels and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system. This person supports J&amp;J employees and the GS community regarding all inquiries related to GS tier 1 services (e.g. HR, Procurement and Payroll Services), employee programs and services, process, and procedures including navigational support working with the Experience Center on escalation.

 

Duties and Responsibilities:

<ul>
	<li>Receive inbound inquiries via multiple channels (Phone, Chat, Web and other digital intake channels), for multiple functions (HR, Procurement, Payroll), for multiple regions (ASPAC, EMEA, NA, LATAM), understand and clarify the need, investigate, answer the inquiries and assist in the resolution of concerns leveraging Experience Center Guide and IOPs, and AskGS references and content.</li>
	<li>Access enabling technology to complete client inquiries and transactions. · Fully document all cases in case management application.</li>
	<li>Work with complex cases within the team or escalate to higher tier for resolution or contact with third party vendors as appropriate in order to uphold effective and timely resolution.</li>
	<li>Escalate customer service issues to Experience Center Lead, Senior Associates / Advisors or Manager as necessary.</li>
	<li>Take ownership of all Experience Center assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.</li>
	<li>Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services resources available to them.</li>
	<li>Deliver exemplary performances by ensuring all Key Performance Indicators are at goal.</li>
	<li>Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer service levels.</li>
	<li>Completes all digital acumen courses to develop understanding of available tools and technology to use platforms more efficiently and potentially come up with own ideas to improve processes.</li>
	<li>Help identify Experience Center functions or processes for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Experience Center Lead, Senior Associates and Advisor</li>
	<li>Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with Contact issue resolution for knowledge database future reference.</li>
	<li>Communicate and interact effectively with customers and team members of the Global Services team(s); develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.</li>
</ul>

AskGS Experience Center Associate, Japanese Bilingual

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

The VIP Digital Strategist is primarily responsible for handling VIP clients that purchase our services and website products. The successful candidate is expected to:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team. </li>
	<li>Ensure the project remains within scope. </li>
	<li>Report the progress of projects to clients on a regular basis. </li>
	<li>Try to keep the project timeline within the approved schedule. </li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

The VIP Digital Stragetist's responsibilities and metrics include: 

<ul>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Keep up to date with current design trends – primarily in web design, but also in other fields as well</li>
	<li>Manage the website projects in production. </li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution. </li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales. </li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations. </li>
	<li>Able to accomplish a Minimum of 6 marked completed projects of 25 in progress/Active Projects, (All products including SEO) per month, 24 completions in 4 consecutive months, and/or a total of 36 completions for 6 consecutive months.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to a cancellation.</li>
	<li>Is able to zero out non contacts every end of the week. </li>
	<li>Must undergo and pass Advanced IDX training.</li>
</ul>

Job Requirements: 

<ul>
	<li>Experience in project management or handling multiple clients at a given time Background in art and design is a must.</li>
	<li>Excellent written and oral communication skills with at least a neutral North American accent, including the ability to explain and present technical information.</li>
	<li>Background in customer support with at least 1 year experience servicing customers in the U.S. / North America. </li>
	<li>Background in handling internet-related products such as web hosting and web design.</li>
	<li>Ability to handle multiple tasks simultaneously, prioritize workload efficiently and meet strict deadlines. </li>
	<li>Highly adaptable and willing to learn in a fast-paced work environment.</li>
	<li>Goal-driven and detail-oriented. </li>
	<li>Positive attitude and willing to work with a team. </li>
	<li>Salesforce knowledge is a strong plus. </li>
	<li>Wordpress knowledge is a strong plus. </li>
</ul>

Project Management

Digital Marketing

Communication Skills

Web Design

VIP Digital Strategist

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Customer Success Officer

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

MedGrocer

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Account Management Specialist plays a vital role in supporting our corporate clients, ensuring the seamless delivery of their healthcare programs, and fostering strong partner relationships.

Why Join MedGrocer?

At MedGrocer, you will be at the forefront of health-tech innovation, gaining valuable experience in managing diverse client healthcare programs. Working alongside a dynamic team, your role in supporting client relationships and clinic operations directly contributes to our purpose of enhancing the health of over a million Filipinos through our digitally-enabled platform. This is an opportunity to build a rewarding career with clear paths for professional growth while making a tangible impact.

 

Key Responsibilities

<ul>
	<li>Establish and maintain strong client relationships through regular and proactive communication.</li>
	<li>Assist in managing client healthcare programs, including the implementation and daily operations of corporate clinics.</li>
	<li>Serve as a key point of contact for client inquiries, and collaborate with internal teams to escalate and resolve potential issues promptly.</li>
	<li>Help prepare reports and analyze program data to identify opportunities for service improvement and support client satisfaction.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Account Management Specialist | Makati

We are seeking a passionate and experienced Community Manager to join our team. This role is pivotal in building and nurturing communities centered around specific chronic diseases such as diabetes, asthma, etc. The ideal candidate will have a deep understanding of patient needs, the ability to create engaging content, and the strategic foresight to grow the community through partnerships and influencer outreach.

Responsibilities:

1. Build and manage online and offline communities of patients suffering from specific chronic diseases. 
2. Develop and implement community-building strategies that enhance engagement, knowledge sharing, and mutual support among community members. 
3. Craft compelling and relevant content for the community to stimulate conversation and engagement within the communities. 
4. Identify, reach out to, and build relationships with potential partners and influencers who can help grow the community. 
5. Monitor, track, and report on feedback and online reviews, leveraging this information to improve community experiences. 
6. Organize and participate in events to build community and boost the community's brand visibility. 
7. Coordinate with the marketing team to ensure brand consistency and to leverage marketing initiatives for community growth. 
8. Stay updated with digital technology trends to ensure the community remains a user-friendly environment and to leverage new tools for community growth.

 

Qualifications:

1. Proven experience as a community manager or similar role. 
2. Experience in building and growing online communities, preferably in the healthcare sector. 
3. Excellent verbal and written communication skills. 
4. Ability to identify and track relevant community metrics. 
5. Knowledge of online marketing and marketing channels. 
6. Attention to detail, critical-thinker, and problem-solving skills. 
7. Ability to work with diverse groups and build strong relationships. 
8. Familiarity with chronic diseases and patient needs is a plus.

We are looking for a Community Manager who is passionate about making a difference in the lives of patients. If you are a team player, enthusiastic, and a self-starter with a passion for community building, we would like to meet you.

Community Manager

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

Customer Experience Specialist

Kalibrr Remote is Kalibrr Technology Ventures Inc tech-based service that provides Small and Medium Enterprise businesses based outside the Philippines with access to the best offshore Filipino talent at the quickest possible time.

Backed by almost 10 years of matching the right talents with the right companies, Kalibrr provides both jobseeker and recruiter with the security, tools and expertise to be successful through a Remote work engagement.   

As a country, we have solidified our image as the “BPO capital of the world,” Now, Kalibrr Remote will make the Philippines the “Remote Workforce Capital of the World.”

Kalibrr Remote

Wattpad is a global multiplatform entertainment company whose vision is to entertain and connect the world through stories. Since 2006, we’ve been on a mission to use the power of community and technology to unleash the full potential of stories to the world. Every month 90 million people around the world spend over 23 billion minutes on Wattpad to share and discover stories they can’t find anywhere else. Our brand banner includes: Wattpad, Tap by Wattpad, Wattpad Labs, Wattpad Studios, Wattpad Books and Wattpad Brand Partnerships. We’re proudly based in Toronto, but our reach is global. Come build the future of entertainment and storytelling, and write your next chapter with us!

Wattpad

Wattpad is a mobile social app that connects people all over the world with stories that matter to them. It enhances the storytelling experience, and makes it possible for people to be captivated by something they love. We’re proudly based in Toronto, but our reach is global. Every month, 67 million people spend over 15 billion minutes on Wattpad to create and discover stories they can’t find anywhere else.

In this exciting role as a Customer Support Specialist you will use your superb problem solving skills to delight our community of over 67 million users. You will work across platforms on a range of mobile devices, tablets and web browsers to resolve support tickets. The Customer Support Specialist will also ensure that questions are addressed in a timely manner while keeping up professional standards expected by the industry and effectively communicating user sentiment across the company.

You must be extremely comfortable with the Internet, mobile devices, and multitasking. If you have an entrepreneurial spirit, love helping others, and an inquisitive and scientific mind you might just be the perfect Community Support Specialist.

Come write your next chapter with us!

 

Responsibilities:

<ul>
	<li>Answer user inquiries through a ticketing system, troubleshooting and resolving software or hardware issues</li>
	<li>Ensure our product works optimally for our readers and writers, collaborating with product squads to ensure that issues are resolved, and road blocks are eliminated</li>
	<li>Confer with users to resolve problems or to provide technical assistance and support</li>
	<li>Sleuth out pesky bugs, identify causes, and share insights with the engineering team</li>
	<li>Measure user sentiment and report this to business units across the company</li>
	<li>Champion the voice of the users across Wattpad!</li>
</ul>

Customer Support Specialist

Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

About the Role

The Customer Relations Officer is responsible for managing customer interactions across online marketplaces (e.g., Lazada, Shopee) and social media platforms (e.g., Facebook, Instagram), ensuring all queries, complaints, and feedback are responded to promptly, courteously, and efficiently. The role requires proficient use of the Duoke app to streamline communication, ensuring a seamless customer service experience that reflects the brand’s voice and values.

What you’ll do:

<ul>
	<li>Respond promptly and professionally to customer inquiries via Duoke across marketplaces, social media, and website chat.</li>
	<li>Resolve order-related concerns such as delays, cancellations, return/exchange requests, and missing items.</li>
	<li>Maintain in-depth knowledge of current fashion collections, pricing, availability, and product details.</li>
	<li>Handle escalations and complaints calmly and constructively, aiming to provide resolutions that rebuild trust.</li>
	<li>Collect and review customer feedback to identify trends, issues, or improvement opportunities.</li>
	<li>Proactively reach out to customers for reviews, post-purchase feedback, and loyalty engagement.</li>
	<li>Suggest promotions or products aligned with customer behavior or interests to encourage retention.</li>
	<li>Accurately log all customer interactions, feedback, and issue resolutions in Duoke or designated CRM tools.</li>
	<li>Respond to comments, DMs, and mentions across Facebook, Instagram, and TikTok within Service Level Agreement (SLA).</li>
	<li>Coordinate with Visual Merchandising, Marketing, Fulfillment, and other departments to ensure smooth customer experience and campaign execution.</li>
	<li>Support special projects, promotions, and company initiatives as assigned by supervisors.</li>
</ul>

Customer Relations Officer

As part of our Company’s growth and expansion plans, we are preparing to relocate to a new office in BGC, Taguig City, tentatively by Q2 2026. Please note that the timeline may still change depending on project developments and other considerations.

Position Summary:

The AskGS Experience Center Associate – Korean Bilingual will work to resolve regional or global employee/customer inquiries,concerns and issues regarding but not limited to HR, Procurement and Payroll processes and policies through multiple channels including but not limited to phone, web/portal, chat &amp; other digital channels. This person works to meet all expected service levels and business performance goals, performing a full range of services and fully documenting all cases in the Case Management system. This person supports J&amp;J employees and the GS community regarding all inquiries related to GS tier 1 services (e.g. HR, Procurement and Payroll Services), employee programs and services, process, and procedures including navigational support working with the Experience Center on escalation.

Duties and Responsibilities:

<ul>
	<li>Receive inbound inquiries via multiple channels (Phone, Chat, Web and other digital intake channels), for multiple functions (HR, Procurement, Payroll), for multiple regions (ASPAC, EMEA, NA, LATAM), understand and clarify the need, investigate, answer the inquiries and assist in the resolution of concerns leveraging Experience Center Guide and IOPs, and AskGS references and content.</li>
	<li>Access enabling technology to complete client inquiries and transactions. · Fully document all cases in case management application.</li>
	<li>Work with complex cases within the team or escalate to higher tier for resolution or contact with third party vendors as appropriate in order to uphold effective and timely resolution.</li>
	<li>Escalate customer service issues to Experience Center Lead, Senior Associates / Advisors or Manager as necessary.</li>
	<li>Take ownership of all Experience Center assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.</li>
	<li>Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services resources available to them.</li>
	<li>Deliver exemplary performances by ensuring all Key Performance Indicators are at goal · Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer service levels.</li>
	<li>Completes all digital acumen courses to develop understanding of available tools and technology to use platforms more efficiently and potentially come up with own ideas to improve processes.</li>
	<li>Help identify Experience Center functions or processes for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Experience Center Lead, Senior Associates and Advisor</li>
	<li>Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with Contact issue resolution for knowledge database future reference.</li>
	<li>Communicate and interact effectively with customers and team members of the Global Services team(s); develop credibility and trusted mutually respected relationships with customers, supervisors, and team members.</li>
</ul>

AskGS Experience Center Associate, Korean Bilingual

This Senior Client Services Associate performs day-to-day tasks/activities from pre to-postdelivery/construction of ALVEO projects under the close supervision of the Immediate Superior. He/she is responsible for handling, analyzing and/or resolving any issues or complaints that may emerge throughout the customer's life cycle. This role also involves building and maintaining long-term relationships with clients to drive results and high-quality living experience.

Senior Client Services Associate

Pelicen is passionate about delivering the highest service excellence and establishing the most solid benchmarks for business operation and corporate governance. We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society.

Pelicen Inc.

A Retention Manager is responsible in managing the assigned accounts and performing all client retention activities, which includes account replenishment, assessment and evaluation, and market update.

Duties and Responsibilities:

<ul>
	<li>Maintain active status of all assigned clients</li>
	<li>Promote account strength maintenance</li>
	<li>Upsell the company offers and services</li>
	<li>Educate clients of techniques and strategies</li>
	<li>Develop and execute customer retention and growth strategies</li>
	<li>Work closely with sales teams to drive upsell opportunities and expand customer portfolio</li>
	<li>Update clients of market events and trends for possible profit and opportunities</li>
	<li>Ensure the adherence of the clients to compliance and other regulatory requirements in retention to their account activities.</li>
	<li> </li>
</ul>

Sales and Marketing Knowledge

Customer Service

Critical Thinking

Retention Manager

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

Here at MedGrocer, you will contribute to innovative healthcare solutions that enhance accessibility and efficiency. Collaborate with a diverse team on impactful projects that improve lives while fostering your personal and professional growth. 
 
The Operations Analyst assists with the daily operations of MedGrocer. They coordinate with different teams to ensure the best patient experience by using data analytics and process improvement to enhance our services and drive better population health outcomes. 
 
Key Responsibilities

<ul>
	<li>Use healthcare data analytics to drive operational decision-making.</li>
	<li>Identify and implement improvements for operational and patient-facing processes.</li>
	<li>Support daily customer service operations, aligning with marketing and health campaigns.</li>
	<li>Monitor key performance indicators (KPIs) and use data to inform operational strategy.</li>
	<li>Utilize IT systems for data analysis to improve population health outcomes</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Operations Analyst | Makati

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Triplex Enterprises Inc, is among the top & biggest paper converters in the Philippines, with facilities located in Makati & Paranaque. We specialize in paper converting, roll slitting, rewinding, sheeting, and cutting. With 45 years of paper trading & converting experience, we import & convert various grades of paper & paper board for industrial, packaging, education, food service, consumer products, advertising, etc.

Triplex Enterprises Incorporated

<ul>
	<li>Greet clients as soon as they arrive and connect them with the appropriate party</li>
	<li>Answer the phone in a timely manner and direct calls to the correct offices</li>
	<li>Create and manage both digital and hardcopy filing systems</li>
	<li>Make travel arrangements and schedule/ follow up meetings</li>
	<li>Deal with bookings by phone, e-mail, letter, fax or face-to-face</li>
	<li>Complete procedures when Guests arrive and leave</li>
	<li>Prepare bills and take payments</li>
	<li>Take and pass on messages to guests, customers, employees</li>
	<li>Answer telephone calls and take messages or forward calls</li>
	<li>Schedule and confirm appointments and maintain event calendars</li>
	<li>Check visitors in and direct or escort them to specific destinations</li>
	<li>Inform other employees of visitors’ arrivals or cancellations</li>
	<li>Enter customer data and send correspondence</li>
	<li>Copy, file and maintain paper or electronic documents and records</li>
	<li>Handle incoming and outgoing mail</li>
</ul>

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