Webcast Technologies, Inc. (WTI) is an Information and Technology company known for innovation and integrated positioning solutions with the use of Global Positioning System (GPS), Geographic Information System (GIS), and Telemetry System. Our services include GPS Tracking System, Software Development, Mobile Application Development, among others.

For over 20 years, WTI has been helping companies from different industries track their valuable assets. Some of our clients include Shell, Petron, Chevron, Unilever, Coca Cola, Maynilad, Cemex, LF Logistics and KFC.

WTI covers the whole Philippines with its main office located at 154 Panay Ave. Diliman, Quezon City and satellite offices in Laguna, Cebu, Cagayan De Oro and Davao.

The software and GPS Tracking System we develop are custom- designed to address our client’s specific business needs. At WTI, we put premium to quality service. Our team of outstanding professionals reflects the company’s standard in providing excellent work.

Webcast Technologies, Inc.

<ul>
	<li>Make quantitative or qualitative analysis on the data collected</li>
	<li>Collaborate with data researcher in data collection process</li>
	<li>Harness the value of all available data and present it in an easy and understandable manner</li>
	<li>Make us of latest and advanced data analytics tools to gather insight on the data</li>
	<li>Consolidate findings and present the finding through the use of data visualization tools like dashboard</li>
	<li>Coordinate with other WTI Personnel in interpreting the results of the data and in preparing the report</li>
</ul>

Data Analyst

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

As a Junior Data Analyst, you will play a crucial role in the data preprocessing phase of our project to fine-tune the Whisper model for Taglish and other languages. Your responsibilities will include collecting, organizing, cleaning, and preparing high-quality multilingual data for model training. You will work closely with the machine learning team to ensure that the data meets the necessary standards for effective model training.

Key Responsibilities:

Data Collection and Organization:

<ul>
	<li>Gather raw audio files in various formats (e.g., MP3, WAV, FLAC) from diverse sources such as interviews, podcasts, and YouTube videos.</li>
	<li>Organize files into a structured directory hierarchy, ensuring a clear and consistent file naming convention.</li>
</ul>

Audio Preprocessing:

<ul>
	<li>Convert audio files to the required format (16kHz mono, 16-bit signed integer WAV) using tools like FFmpeg.</li>
	<li>Transcribe audio files, either manually or through a transcription service, and store text files with corresponding filenames.</li>
</ul>

Data Cleaning and Normalization:

<ul>
	<li>Clean and normalize text data to address spelling variations, punctuation issues, and formatting inconsistencies.</li>
	<li>Standardize abbreviations and contractions, and remove special characters or unnecessary symbols.</li>
</ul>

Data Segmentation and Labeling:

<ul>
	<li>Split lengthy audio recordings into smaller, manageable segments.</li>
	<li>Create and maintain a metadata file that maps audio files to their corresponding transcriptions and alignment details.</li>
</ul>

Quality Assurance and Validation:

<ul>
	<li>Conduct thorough quality checks to validate the dataset for accuracy, consistency, and completeness.</li>
	<li>Identify and resolve issues in the audio and text data, such as misalignments or incorrect transcriptions.</li>
</ul>

Data Analysis and Reporting:

<ul>
	<li>Use data analysis techniques to evaluate dataset health and completeness.</li>
	<li>Provide regular reports on data collection progress, challenges, and recommendations for improvements.</li>
</ul>

Collaboration and Communication:

<ul>
	<li>Work closely with the machine learning team to address any data-related issues.</li>
	<li>Provide regular updates on data collection and preprocessing progress.</li>
</ul>

Junior Data Analyst

Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.
If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.
Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!
Join us and grow your career in the IT industry!

YONDU INC.

Summary:

As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to meet specific business processes and application requirements. Your typical day will involve collaborating with various teams to ensure that the applications are not only functional but also aligned with the overall business objectives. You will be responsible for analyzing user needs and developing software solutions that enhance operational efficiency and user experience.

Roles &amp; Responsibilities:

<ul>
	<li class="text-justify">Expected to be an SME.</li>
	<li class="text-justify">Collaborate and manage the team to perform.</li>
	<li class="text-justify">Responsible for team decisions.</li>
	<li class="text-justify">Engage with multiple teams and contribute on key decisions.</li>
	<li class="text-justify">Provide solutions to problems for their immediate team and across multiple teams.</li>
	<li class="text-justify">Facilitate knowledge sharing and best practices within the team to enhance overall performance.</li>
	<li class="text-justify">Monitor project progress and ensure timely delivery of application development milestones.</li>
	<li class="text-justify">Participate in code reviews and provide constructive feedback to team members.</li>
</ul>

Work Set-Up: Hybrid (RTO 2x a week only)

Location: Cubao, CyberPark 1

Python

Data Building Tool

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, and extracting insights from these conversations so that organizations can build strategies around them.

Media Meter

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, extracting insights from these conversations so that organizations can build strategies around them.

Is the role right for you?

As a Junior Data Engineer, you will be part of the data collection team that creates and maintains a scraping system. As a developer, your duties may include designing and developing the system, selecting appropriate scraping tools, writing efficient scraping scripts, monitoring and maintaining the system, ensuring data quality and integrity.

What are your responsibilities?

<ul>
	<li>Document website analysis processes and metrics in order to help programmers iterate data scraping algorithms</li>
	<li>Designing and developing efficient and scalable algorithm to scrape data from various websites</li>
	<li>Develop and maintain scripts for automation of tasks related to data processing and analysis</li>
	<li>Extracting, transforming, and loading (ETL) data from different sources to enable data analysis and reporting.</li>
	<li>Build and maintain data processing infrastructure</li>
	<li>Continuously improve data quality and automation processes</li>
	<li>Produce and exhibit reports that give a comprehensive overview of the status of your tasks and how much progress has been made on them</li>
</ul>

What kinds of opportunities are on offer?

We believe that the power to learn new things is the one of the most important skills anyone can ever have. Given enough persistence and grit, as a part of our data collection team, you will

<ul>
	<li>You will become extremely knowledgeable in scraping system and become good at automating processes</li>
	<li>Become proficient in programming languages such as Python</li>
	<li>Gain an understanding of how to design big data delivery platforms and scalable scraping system</li>
</ul>

Junior Data Engineer

Is the role right for you?

As a Junior Data Engineer, you will be part of the data collection team that creates and maintains a scraping system. As a developer, your duties may include designing and developing the system, selecting appropriate scraping tools, writing efficient scraping scripts, monitoring and maintaining the system, ensuring data quality and integrity.

What are your responsibilities?

<ul>
	<li>Document website analysis processes and metrics in order to help programmers iterate data scraping algorithms</li>
	<li>Designing and developing efficient and scalable algorithm to scrape data from various websites</li>
	<li>Develop and maintain scripts for automation of tasks related to data processing and analysis</li>
	<li>Extracting, transforming, and loading (ETL) data from different sources to enable data analysis and reporting.</li>
	<li>Build and maintain data processing infrastructure</li>
	<li>Continuously improve data quality and automation processes</li>
	<li>Produce and exhibit reports that give a comprehensive overview of the status of your tasks and how much progress has been made on them</li>
</ul>

What kinds of opportunities are on offer?

We believe that the power to learn new things is the one of the most important skills anyone can ever have. Given enough persistence and grit, as a part of our data collection team, you will

<ul>
	<li>You will become extremely knowledgeable in scraping system and become good at automating processes</li>
	<li>Become proficient in programming languages such as Python</li>
	<li>Gain an understanding of how to design big data delivery platforms and scalable scraping system</li>
</ul>

Stradcom Corporation is the proponent of the multi-billion peso computerization of the Philippine Land Transportation Office (LTO), the agency that registers motor vehicles, issues drivers' licenses, and enforces laws of land transportation, and is administered under the Department of Transportation (DOTr).

Through a nationwide IT infrastructure consisting of the development of software for formal business processes, the establishment of a huge data powerhouse, the interconnection of LTO's almost 300 offices, the delivery of all hardware and equipment, and the provision of operating and support services throughout the entire concession agreement, which is now in its extension period, STRADCOM provides a service to government consistent with the provisions of the BOT Privatization Law (in particular, a Build-Own-Operate <BOO> contractual scheme), while establishing a solid business model built on the generation and collection of service revenues from the transacting public.

We are thus looking for talented individuals to join us, whether seasoned professionals seeking a change of pace and direction or new graduates wanting to explore frontiers and pursue a fulfilling career.

Stradcom Corporation

1. Business Systems Analysis and Process Re-engineering

<ul>
	<li>Conduct business requirements gathering and analyzes procedures and policies to automate business transactions or to improve existing automated business transactions;</li>
	<li>Coordinate with other departments during the system development phase to ensure the creation of a good quality application;</li>
	<li>Prepare Change Request Forms, Requirements Clarification Forms, Functional Requirements Specifications and other requirements documents, technical reports, memoranda, and users/procedures &amp; technical manuals related to the project and other projects that may be assigned;</li>
	<li>Conduct User Acceptance Testing (UAT) with process owners, client representatives, and/or users;</li>
	<li>Coordinate with external clients and concerned support groups under various departments on migration and implementation of new application version and enhancements; and,</li>
	<li>Provide support to internal and external clients in matters relating to business rules and policies of of the projects handled.</li>
</ul>

2. Client Support

<ul>
	<li>Conduct briefings/walkthroughs/trainings to internal and external clients on functionalities of new application builds/system enhancements related to the project/s handled;</li>
	<li>Facilitate logistical requirements for seminars/trainings, workshops, briefings and meetings conducted for process owners and users; and,</li>
	<li>Conduct regular relationship management initiatives with the process owners.</li>
</ul>

3. Communication

<ul>
	<li>Prepare draft reply letters to government agencies on requests and/or issues raised related to the project/s handled for review of Sr. Business Systems Analyst; and,</li>
	<li>Coordinate and/or prepare reports as requested by government agencies/internal clients with the supervision of Sr. Business Systems Analyst.</li>
</ul>

Technical Writing

Requirements Analysis

Communication Skills

Data Analysis

Business Systems Analyst

Media Meter Inc. It is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, extracting insights from these conversations so that organizations can build strategies around them.

As a Media Analyst you are responsible to prepare reports, analysis of available data and interpret client reports both qualitatively and quantitatively.

 

What are your responsibilities?

<ul>
	<li>Create and manage report deliverables against detailed scope of work with clear communication of applicable insight and data.</li>
	<li>Responsible for managing media data and other research work for completion of reports and presentations.</li>
	<li>To present to clients accomplished media data report and can communicate the gathered data with clear understanding of the content data.</li>
	<li>Coordinate across different functioning business units for proper interpretations and development of reports.</li>
	<li>Proactively cooperate in joint company strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.</li>
	<li>Updating of data information in the company website.</li>
	<li>Use statistical methods to analyze data and generate useful business reports</li>
	<li>Must be up to date with current news and social media noise, trends and other current event</li>
</ul>

Important Skills

<ul>
	<li>Excellent communication skills both Written and Verbal.</li>
	<li>Can properly utilize Microsoft applications such as</li>
	<li>Research skills to identify complex data sets.</li>
	<li>Creativity in creating reports and interpreting data.</li>
</ul>

 

Key Performance Metrics

<ul>
	<li>Client satisfaction performance surveys (Based on Reports and Data Management).</li>
	<li>Report Creation and Data management.</li>
	<li>Communication and Presentation skills.</li>
	<li>Work Ethics and Behavior.</li>
</ul>

Media Analyst | MMI

Cast (Buri Technologies) is an e-learning startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Content Creation - Our company assists learning organizations in the creation and design of e-learning content. Once the organization turns over the technical material, we handle both instructional design and the actual production of the e-learning content. We work with the technical expert to create a high quality online course.

Cast LMS - We provide a personalized learning management system that helps companies make easy to use asynchronous e-learning delivery possible on iOS, Android, and Web

Learn more about Cast here: https://castlms.com/


Cast LMS (Buri Technologies Inc.)

Cast LMS (Buri Technologies, Inc.) is an e-learning development startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Our team is one of the few development houses in the country that have won educational technology awards abroad. We are looking for individuals who seek challenges and aspire to change the Philippine e-learning landscape by helping organizations build their training materials for the future. We seek a Business Analyst with strong product and project management instincts to join our team. This role is ideal for someone who can move between strategic planning and execution, understanding customer needs, shaping the product roadmap, and driving delivery. You will play a critical role in refining our platform and processes, influencing both what we build and how we build it.

We are a completely remote company but we have an office in Quezon City.

<h3>Purpose:</h3>

To help implement our two services that assist our customers build and design the future of learning for their companies:

<ul>
	<li>Cast, a learning management system used by multiple institutions to scale and deliver learning online</li>
	<li>Customized e-learning content creation that allows companies to build tailor-fit content that handles their unique and proprietary training needs.</li>
</ul>

<h3>Responsibilities:</h3>

<ul>
	<li>Translate business needs into structured requirements and user stories</li>
	<li>Identify customer pain points through data, interviews, and feedback loops</li>
	<li>Define success metrics and track usage data to inform continuous improvements</li>
	<li>Prioritize features for the product roadmap based on customer impact and business value</li>
	<li>Own project scopes, timelines, and deliverables in coordination with engineering and design</li>
	<li>Lead sprint planning, backlog grooming, and internal stakeholder syncs</li>
	<li>Ensure product releases are on track and well-communicated across the team</li>
</ul>

Junior Business Analyst | Work from Home

The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes. 

Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students. 

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia. 

The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Summary of Work Activities and Responsibilities: 
 
Under the supervision of the Quality Management Head, the QA Analyst actively works with various University units in tracking where the different units are in terms of the University’s key indices for quality assurance processes and accreditation. The position monitors adherence/compliance to established quality standards and provides inputs and recommendations based on concrete data. 
 
Main Duties and Responsibilities: 
 
I. Collaborates with units in conducting quality reviews based on such trends, standards, and accreditation requirements.

<ul>
	<li>Performs data mapping and cross-referencing of information from various sources to track attainment of university data governance and metrics framework, and determine opportunities for further improvement</li>
	<li>Keeps abreast of developments in data quality analysis, local and international accreditation trends, standards and requirements</li>
	<li>Consolidates, and carries out data analysis and forecasting of the university data</li>
	<li>Initiates conversations with the units regarding the attainment of their performance metrics to gain a deeper insight into areas of successes and difficulties and where appropriate, aid in identifying challenges and possible solutions</li>
	<li>Collaborates with units in determining possible root causes, which contributed to the non-achievement or compliance of any area</li>
	<li>Recommends corrective actions for closing gaps and reaching targets</li>
	<li>Serves as primary resource related to data management by facilitating learning sessions on data mapping and data governance</li>
</ul>

II. Assists the Quality Management Head in designing, implementing, monitoring, and evaluating quality and metrics plans and frameworks. 
 
III. Performs other related duties that may be assigned by the Immediate Supervisor or authorized representative.

QA Analyst | Strategy and Quality Management Office (SQMO)

**Shortlisted candidates will be sent the full JD

Main Duties and Responsibilities

Team Supervision

<ol>
	<li>Develops team strategies, goals and plans that are fully aligned with the OCD Group and UPT&amp;OD’s directives and strategies</li>
	<li>Supervises, monitors, and evaluates the performance of team members and recommends corresponding personnel actions such as promotions, transfers, and dismissal</li>
</ol>

Workforce Data Governance and Management

<ol>
	<li>Leads the design, development, implementation, documentation, and evaluation of the workforce data governance and quality assurance framework, in consultation with the other HR sections</li>
	<li>Oversees the repository of workforce data, ensuring the completeness and accuracy of information, and the seamless retrieval and sharing of information within UPT&amp;OD</li>
</ol>

Workforce Management 

<ol>
	<li>Leads the design, development, implementation, documentation, and evaluation of workforce complement management framework for computing ideal and optimum unit size, in consultation with stakeholders</li>
	<li>Designs, monitors, and reviews the University’ philosophy and strategies for determining optimum workforce complement, in consideration of the organization realities</li>
	<li>Develops workforce complement management evaluation framework to determine key performance indicators to show success rate and effectiveness of the workforce complement</li>
	<li>Tracks the workforce complement, organization structure and details, job classification and job specification details, employee profile and details </li>
</ol>

Workforce Planning

<ol>
	<li>Oversees the process of reviewing requests for the creation of new positions, filling in of vacancies, redesigning jobs, and reclassifying ranks during the budget cycle, in coordination with the different HR sections</li>
	<li>Works with units in determining workforce demand requirements, in consideration of organization mandate, workflows and processes, workload distribution, employee capability</li>
	<li>Prepares regular workforce insight reports, which would show a picture of the current and forecasted workforce complement, the workforce situation, and the profile of employees in the University, and how it affects the organization’s optimal performance, in coordination with the different HR sections</li>
	<li>Consolidates the year-end reports for discussion of top management about workforce requirements and realities, and provides recommendations on how to address such realities and needs</li>
	<li>Provides forecasts on short- and long-term horizons to help the University prepare for the future</li>
</ol>

HR Client Partnering

<ol>
	<li>Keeps track of updates and developments that affect the University as an organization, including its employees</li>
	<li>Partners with clients by understanding and addressing their needs, providing proactive solutions that meet present and long-term needs, and monitors progress of project plans and deliverables</li>
	<li>Serves as a partner to an assigned cluster/school on initiatives that require HR/OD expertise and services</li>
</ol>

WMA and UPT&amp;OD Management Support

<ol>
	<li>Assists in preparing WMA budget by conceptualizing operational requirements</li>
	<li>Assists in creating/updating policies related to workforce management</li>
	<li>Assists in monitoring, coordinating, implementing, and evaluating projects, deliverables, timelines, agreements, including possible sustainability measures as it contributes to UPT&amp;OD’s goals</li>
</ol>

Performs other duties as may be assigned by the immediate supervisor or any authorized representative

Workforce Management and Analytics Supervisor

Summary of Work Activities and Responsibilities:

The position is responsible for assisting the Data Protection Officer (i.e., UDPO Director) in performing the latter’s duties and responsibilities under Republic Act No. 10173, also known as the Data Privacy Act of 2012, as well as other relevant and applicable data protection laws, including issuances by the National Privacy Commission. Among his or her duties and responsibilities, the occupant will be charged with monitoring the data protection concerns of specific units and/or offices of the University, as determined by the DPO.

Main Duties and Responsibilities:

A. Essential Duties and Responsibilities 

1. Conducts Technical Research

<ul>
	<li>Gathers information and materials on data privacy, data protection, and other related topics for the use of the UDPO when resolving issues encountered by the University that involve data privacy.</li>
	<li>Monitors the news for key data protection issues that may affect or impact the University.</li>
</ul>

2. Performs Technical Writing

<ul>
	<li>Prepares office-related materials such as memoranda, activity designs, concept notes, studies, and slide presentations.</li>
	<li>Assists in the drafting, collection, documentation, analysis, and review of all internal and external policies relating to data privacy.</li>
	<li>Assists in the preparation of knowledge products and information, communication, and education materials relating to data privacy.</li>
</ul>

3. Monitors the data protection concerns of other offices and/or units of the University and provides immediate advice, whenever possible.

4. Coordinates with other offices and/or units of the University, as well as other stakeholders within or outside the University, in the resolution of policy questions and other legal issues relative to data protection.

5. Acts as a resource speaker on topics involving privacy and data protection in training, workshops, and similar activities.

B. Other Duties and Responsibilities

1. Mentors other University personnel regarding data privacy.

2. Undertakes documentation and records management tasks.

3. Attends meetings, conferences, hearings, consultations, and other similar work-related events on behalf of the UDPO.

4. Prepares minutes of the meeting, progress reports, post-activity reports, and other documentation materials for events or activities involving the UDPO.

5. Takes photos and audio recordings of events or activities where the UDPO is involved, where possible.

Compliance Officer for Privacy

<h2>Summary of Work Activities and Responsibilities:</h2>

 
The Safety Officer II serves as the main resource for all safety matters in his/ her assigned area. The position closely works with the unit leaders and authorized representatives in his/ her assigned area to resolve any safety- related concerns and ensure that all safety policies and protocols are properly implemented.

<h2> 
Main Duties and Responsibilities:</h2>

<h3> 
I. Campus Safety Policies and Protocols</h3>

 
• Communicates the CSMO’s operating plans and ensures that they are understood and implemented within the areas of assignment 
• Collaborates with and provides technical guidance to relevant Office/Unit Heads and authorized representatives in the areas of assignment to ensure the effective implementation of University safety policies and guidelines

<ul>
	<li>Recommends and cascades action plans aimed at mitigating safety risks and strengthening safety awareness within assigned areas, in partnership with the assigned units</li>
</ul>

 

<h3>II. Safety Services</h3>

 
• Conducts regular safety audit and risk assessment methods such as hazard identification, risk assessment and control etc. based on set guidelines and protocols

<ul>
	<li>Gathers data to determine trends in safety risks within the area of assignment, and recommends improvements to safety protocols</li>
</ul>

• Investigates accident/ incident occurrences within the area of assignment

<ul>
	<li>Gathers data to ascertain cause of accidents/ incidents</li>
	<li>Compiles, prepares detailed summary reports, and presents findings of incidents that occurred in assigned areas, including incident response actions and recommendations, for improvement of incident management protocols</li>
	<li>Prepares DOLE mandatory reports and requirements regarding accidents/incidents in the workplace</li>
</ul>

• Assists DOLE and government inspectors during on-site safety and health inspections and accident investigations, ensuring effective coordination and adherence to regulatory compliance. 
• Prepares and submits monthly Work Accident and Illness Report (WAIR) to the Department of Labor and Employment (DOLE) 
• Oversees the contractors’ and service providers’ compliance with the safety guidelines and procedures

<ul>
	<li>Conducts regular inspections of all construction activities within the areas of assignment</li>
	<li>Issues a Work Stoppage Order (WSO) to contractors and service providers when necessary based on the requirements and procedures provided by the OSH standards</li>
	<li>Conducts safety induction sessions to new contractors/service providers prior to the commencement of the project</li>
	<li>Issuing violation tickets to contractors not complying with the safety standards</li>
	<li>Reviewing the safety plans and programs submitted by the contractors and service providers</li>
</ul>

• Assists in preparing for the DOLE mandatory OSH training for employees

<ul>
	<li>Administers and summarizes post-session evaluations</li>
</ul>

▪ Analyzes evaluation data and recommends improvements to the 
training session

<h3> 
III. Section Support</h3>

 
• Contributes to the development, review and update of policies related to 
campus safety, leveraging expertise in safety best practices, and 
ensuring alignment with industry standards and regulations 
• Recommends and implements standard response procedures for new 
forms of emergencies 
• Assists in the periodic review and updating of safety plans and programs 
to ensure alignment with changing business needs and security 
requirements

<h3>IV. Performs other work-related tasks as may be required by the immediate 
supervisor and authorized representative.</h3>

Safety Officer II

Get Hooked 360 is a Philippines-based digital marketing agency committed to drive businesses forward by making smart and creative campaign ideas come to life.

Our mission is to empower brands to succeed through practical, flexible, and efficient use of digital that transforms brand awareness to brand advocacy.

We offer end-to-end digital marketing tools and solutions to suit business needs. Strategy, creatives, media, community management and technology are developed in-house allowing us to offer our services with better flexibility, competitiveness and customization.

Why Work With Us?

Our strength lies in years of experience in corporate marketing, creative servicing and information technology honing our skills to understand your brand and business objectives and choose the right messaging, digital tools, and channel to strengthen your digital presence and get to your target market.

Be Part Of Our Team

Get Hooked 360 strives to nurture a healthy and supportive work environment where everyone can thrive, enjoy rewarding personal relationships and work according to their abilities.

Redefining the working environment of an agency, we believe that the role of both the management and its employees working together results in not only productive business outcomes but also relationships where the overall wellbeing of everyone is valued and encouraged.

We value malasakit and we have a heart for our customers and our people.

We believe that when we take care of our people, our people naturally takes care of our organization.

We love life within and beyond work.

Get Hooked 360, Inc.

The CRM Manager is responsible for managing the team that handles customer and lead inquiries across multiple platforms (e.g., social media, websites, messaging apps), ensuring these are resolved within agreed SLAs and turnaround times (TATs). The role is operationally focused, accountable for workflow efficiency, inquiry quality, and fulfillment of client commitments. In addition, the CX Inquiry Lead plays a key role in generating sentiment analysis and social listening reports to inform brand and campaign direction. This role works closely with the Operations Team to ensure proper staffing coverage, and with the QA Manager to uphold quality standards and implement continuous improvements. 
 
Inquiry Handling &amp; Team Oversight 
Manage day-to-day operations of the inquiry management team handling multiple brands and channels. 
Ensure all inquiries are addressed within committed SLAs and TATs, with consistent attention to accuracy, tone, and client alignment. 
Maintain and optimize workflows for inquiry resolution, escalations, and routing. 
Coach, monitor, and support the team to maintain high standards in response quality and efficiency. 
 
Capacity Planning &amp; Staffing 
Work alongside the Operations Team to forecast inquiry volumes and determine required staffing levels. 
Support shift planning, coverage management, and flag potential resourcing gaps proactively. 
Identify peak periods or high-volume campaigns in advance and coordinate adjustments with relevant departments. 
 
Quality Assurance &amp; Continuous Improvement 
Coordinate with the QA Manager to implement QA standards, audit protocols, and performance calibration. 
Review inquiry samples, assess compliance with tone and accuracy guidelines, and address common gaps through coaching or documentation updates. 
Support regular refresher training and process documentation updates based on QA findings. 
 
Knowledge-Base &amp; Resource Governance 
Maintain an internal knowledge base or FAQ repository used by the inquiry team. 
Ensure reference materials are regularly updated in coordination with client servicing teams and reflect accurate campaign details, offers, and product info. 
Work with stakeholders to streamline messaging, reduce response time, and improve first-contact resolution. 
 
Performance Monitoring 
Track and report on KPIs such as response times, resolution rates, inquiry volumes, and SLA adherence. 
Identify trends, performance gaps, and process bottlenecks, proposing actionable improvements. 
Prepare regular performance reports for internal and client-facing reviews. 
Social Listening &amp; Sentiment Analysis 
 
Sentiment Analysis &amp; Social Listening 
Oversee creation of monthly sentiment analysis and social listening reports to capture consumer tone, emerging concerns, and brand perception. 
Use available tools (e.g., Determ, Sprout, Brandwatch) to monitor brand mentions, trending topics, and inquiry themes. 
Collaborate with internal teams to ensure insights are integrated into campaign and CX strategies. 
 
Client &amp; Stakeholder Alignment 
Serve as point of contact, alongside Head of CRM, for client-side concerns related to inquiry handling and insights. 
Represent inquiry data and sentiment findings in performance reviews, strategy discussions, and campaign retrospectives. 
Align with cross-functional teams (e.g., PR, Media, Accounts) to close the loop on feedback and inquiry-led improvements. 
 
Platform &amp; Tools Management 
Operate and maintain CRM tools (Zendesk, HubSpot, etc.), ensuring proper integration and functionality 
Ensure consistent tagging structures and data hygiene across platforms used for CRM and inquiry management 
Support tool-related initiatives including upgrades, testing, and cross-platform syncing 
 
Other related duties as required or assigned

CRM Manager

Summary of Work Activities and Responsibilities:

Under the supervision of the Section Head of Registration Services and Student Records, the Records Officer assists students, alumni, parents, higher education institutions, government and private agencies in providing information/guidelines on registration procedures/processes, implementation of approved curricula, and student evaluation. This position also coordinates with Chairs, Program Directors, Secretaries of various academic departments, offices, and affiliated units regarding procedures and policies implemented by the Registrar’s Office.

Main Duties and Responsibilities: 

I. Registration Process

<ul>
	<li>Assesses students’ eligibility for enrolment:
	<ul>
		<li>Undergraduate Level</li>
		<li style="list-style-type: none;">
		<ul>
			<li>Checks and monitors probationary conditions/requirements and ensures these are met by students</li>
			<li>Checks status and determines year level of irregular students and updates AISIS accordingly</li>
		</ul>
		</li>
		<li>Graduate Level
		<ul>
			<li>Reviews residency, enrollment history and determines if a student has to go through the readmission, reinstatement and/or extension process.</li>
			<li>Checks, monitors, and ensures student compliance with probationary/provisional conditions/requirements</li>
		</ul>
		</li>
	</ul>
	</li>
</ul>

II. Record Keeping

<ul>
	<li>Coordinates with the Assistant Registar (AR) in the implementation of an effective and systematic process, for maintaining, accessing, recording, and validating all scholastic documents and files in line with standards of efficiency and service</li>
	<li>Encodes grading sheets, completion forms, and standards committee decisions.</li>
	<li>Ensures students’ personal documents and records are complete, up-to-date, and systematically arranged in individual folders to facilitate quick reference for various services of the office</li>
	<li>Checks applications and creates AISIS accounts for parents/guardians</li>
	<li>Verifies and processes requests for password reset and AISIS account activation</li>
	<li>Coordinates with Office of Management Information System (OMIS) regarding special cases and technical difficulties encountered during implementation, maintenance, and safekeeping of records online.</li>
</ul>

III. Student Evaluation

<ul>
	<li>Ensures correct curricular versions are applied to each student</li>
	<li>Conducts thorough assessment of credentials to ensure enrollment eligibility</li>
	<li>Verifies authenticity of Transcript of Records and encodes/inputs on AISIS the verified TOR data of students engaged in Junior/Senior Term Abroad, transferees, etc.</li>
	<li>Attends to requests for changing subject categories (e.g from Free Elective to Major Elective)</li>
</ul>

IV. Curriculum Processing

<ul>
	<li>Partners with the Assistant Registrar in proofreading curricular proposals</li>
	<li>Ensures proper implementation of curricular requirements to students – applicable curriculum version and complete requirements.</li>
	<li>Maintains updated CHED-approved curricular programs of the graduate school, undergrad and ensures that these are properly disseminated and encoded</li>
</ul>

V. Admin Functions

<ul>
	<li>Communicates (written and oral) responses to inquiries from parents, students, alumni, departments and other offices and organizations inside and outside the university through email, phone calls, and walk ins</li>
	<li>Contributes to the regular process of reviewing office processes, systems, and/or procedures, especially within the Records and Registration team that will improve the team’s efficiency and service level to the community</li>
	<li>Performs other duties and tasks as the School Registrar deems necessary to support the office’s business objectives.</li>
</ul>

*Job Description is subject to change

Records Officer | Office of the University Registrar

Summary of Work Activities and Responsibilities

Under the direct supervision of the Director, the Career Advisor assists in the planning, implementation, and evaluation of initiatives related to career development of undergraduate students, networking with the employment sector, and research. This position provides career counseling to undergraduate students and alumni and helps them with education plans, shifting, and other job-related issues (i.e., finding work and setting career goals).

 

Main Duties and Responsibilities

I. Career Advising 

<ul>
	<li>Provides career resources to undergraduate students and alumni by interpreting career assessment tools, individual/group training sessions, and orientation programs to help them know their abilities, skills, interests, and values.</li>
	<li>Conducts sessions on goal-setting, resume-writing, interview tips, negotiating job offers, and shifting degree concentrations.</li>
</ul>

 

II. Networking 

<ul>
	<li>Liaises with both internal (faculty) and external (employment sector) stakeholders to promote employability and facilitate the recruitment and career movement of graduating students and alumni.</li>
	<li>Facilitates placement and referrals for undergraduate and graduating students and alumni looking for employment, internship, further studies, and career movement opportunities.</li>
	<li>Assists in organizing career-related events involving participation of the employment sector, faculty, administrative offices, and student groups (e.g., Annual Career Fair, Career Panel Discussions and Networking Sessions, Work-Orientation Sessions</li>
	<li>Assists in the development, formulation, and evaluation of office systems and publications.</li>
</ul>

III. Research

<ul>
	<li>Assists in the design and administration of surveys, including data gathering, data analysis, and writing reports of research outcomes on
	<ul style="list-style-type: circle;">
		<li>Annual Tracer Studies of Recent Alumni</li>
		<li>Graduates’ Work Performance</li>
		<li>Students’ Employer Preferences</li>
		<li>Annual Exit Survey for Graduating College Seniors</li>
	</ul>
	</li>
</ul>

IV. Performs all other tasks assigned by the immediate supervisor and authorized representatives

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