Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.

CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.

With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.

Concepcion Industrial Corporation

Financial Planning &amp; Analysis - Assistant Manager 
 
Overall Objectives:

Ensures that the Business Unit plan/forecast is coherent and incorporates the directions and expectations of the management. Any risk therein is identified and discussed with the Business Unit management so that appropriate programs is crafted to address it if not mitigate the impact

Keeps the Business Unit management well informed of what’s driving their financial performance and knowledgeable of any gaps and the impact that these gaps have in the delivery of their plan/forecast

Ensures that all SBU numbers are correct and consistent across all reporting systems

Key Responsibilities:

Planning &amp; Forecasting

Ensures that the plan/forecast embodies the latest direction of the management and if there are any changes, such changes are identified and quantified

Ensures that known gaps in actual performance are addressed if not mitigated in the plan/forecast

Identifies potential areas of concern and aggressively seeks information to understand why it is in the plan/forecast

Ensures the accuracy, completeness, and reasonableness of all plan/forecast requirements to complete the full financial roll-up in a timely manner

Ensures that the plan/forecast numbers are correct and consistent in all reporting systems

Secures all assumptions and directions used in building the plan/forecast as well as the details behind the plan/forecast numbers

Reporting and Analysis

Ensures that actual data are secured to the level that is relevant both in the vertical and horizontal analysis of the SBU and BU financials as well as in the reporting packages

Provides insightful analytics on what happened and how this compares with the latest estimate, plan, and last year figures

Identifies gaps in the financial performance and how these gaps will impact the delivery of the balance-of-year and full year numbers

Communicates and coordinates promptly any material deviation to plan/forecast and identifies any potential risks and/or opportunities as a result

Prepares and ensures that the monthly reporting package presents the correct figures and provides insightful analytics

Others

Practices continuous improvement on the planning, forecast, and reporting processes to leverage available tools and systems

Provides analytics as often as deemed necessary in the completion of a project/program

Shares expertise to other members of the FP&amp;A team

Education: BS Accountancy, BS Management, BS Management Engineering

Desired: MBA, CMA or CPA

Financial Planning & Analysis Assistant Manager

Key Responsibilities

Change Management

<ul>
	<li>Work with management and assist in the design and execution of strategies for implementing changes.</li>
	<li>Drive the change management process from planning to delivery of change management deliverables as well as to communicate changes to relevant stakeholders.</li>
	<li>Initiate and analyze proposed changes and assess the impact of changes on affected processes and applications.</li>
	<li>Assess change readiness and determine if the change is ready for release (go or no go)</li>
	<li>Review drafts and collaterals to be disseminated across relevant stakeholders and facilitate meetings to ensure alignment across these stakeholders.</li>
</ul>

Stakeholder Engagement &amp; Enablement

<ul>
	<li>Identify and map the stakeholders who will be affected by the change (directly and indirectly), and understand their needs, expectations, and concerns.</li>
	<li>Collaborate with process owners and HRS in identifying training needs for stakeholders who will be impacted by the change. • Manage/allocate resources to enforce change.</li>
	<li>Ensure that all process owners and stakeholders are duly trained and ready for the change.</li>
	<li>Monitor progress of stakeholders in the adoption of the change.</li>
	<li>Communication Management</li>
	<li>Communicate the purpose, benefits, and process of the change, and solicit feedback and input from the stakeholders. • Create a communication plan to ensure that stakeholders are aware of each step of the change process.</li>
	<li>Communicate successes, issues, modification, etc. to concerned stakeholders to ensure stakeholders’ support.</li>
</ul>

Change Governance

<ul>
	<li>Define methodology and framework of the Change Management team to align with the overall strategy and framework of the Change Management Office.</li>
	<li>Create and periodically update Change Management policies and procedures.</li>
	<li>Monitor and manage the day-to-day tasks and activities of the Change Management team</li>
	<li>Ensure complete documentation and proper tracking on all change initiatives.</li>
	<li>Prepare and submit regular report on the status of all change initiatives.</li>
	<li>Perform other tasks within the scope of the Change Management Office</li>
</ul>

Change Management Assistant Manager

Responsibilities

RPA Development

<ul>
	<li>Participate in technical evaluation and/or assessments of RPA requirements</li>
	<li>Transform non-technical, business requirements (from Business Analyst) into technical requirements</li>
	<li>Break down program specifications into its simplest elements and translate this logic into a programming language required by the RPA solution</li>
	<li>Perform RPA development tasks that leverages RPA development best practices</li>
	<li>Commit to collaborative problem solving, sophisticated design, and delivering quality results</li>
	<li>Deliver a high degree of independent and disciplined execution, ownership and responsibility for customer success.</li>
</ul>

RPA Deployment and Support

<ul>
	<li>Provide technical assistance and support during deployment</li>
	<li>Perform all necessary end-to-end setup (software &amp; middleware) on development, testing &amp; production environments</li>
	<li>Proactively identify bottlenecks and bugs, and devise solutions to mitigate and resolve these issues</li>
	<li>Maintain code quality, organization, and automation; build required architectural artifacts</li>
</ul>

RPA Projects

<ul>
	<li>Work across multiple teams (internal and external) to make necessary technical tradeoffs to meet the expected performance of the solution/product while ensuring cost and time on the project.</li>
	<li>Accountable for meeting project timelines</li>
	<li>Monitor RPA technologies, trends and advancements, and maintain/update the architectural standards accordingly.</li>
	<li>Be an RPA development SME and participate on architectural design sessions on RPA</li>
</ul>

RPA Specialist

Formed in January 1998, Concepcion-Carrier Air Conditioning Company (CCAC) brings together two leaders in the air conditioning industry: Carrier Corporation of the United States and Concepcion Industries, Inc. of the Philippines. In just a few years, CCAC expanded from manufacturing window room air conditioners to becoming the market leader in virtually all categories of Heating, Ventilating and Air Conditioning (HVAC) equipment and services in the country.

CCAC brings to the Philippine market Carrier Corporation's long tradition of innovation and product excellence. It has the Philippines' largest air conditioning facility that makes a wide range of products of outstanding quality, and is recognized by customers abroad, who source from it products proudly Philippine-made.

Carrier products are designed in engineering centers and manufacturing facilities located worldwide. Spread across six continents, Carrier's global operations make it the largest manufacturer of air conditioning, heating, ventilation and refrigeration products. It is supported by a vast network of distributors, dealers, retailers, and technicians who sell, install and service Carrier products in over 170 countries.

A heritage of technological innovation. Leadership in responsible environmental stewardship. Carrier Corporation and CCAC -creating environments for life. Worldwide.

 Concepcion-Carrier Airconditioning Company 

Key Responsibilities:

<ul>
	<li>Oversee the complete service fulfillment process from order confirmation to project completion.</li>
	<li>Ensure alignment between project requirements, service execution, and customer commitments.</li>
	<li>Identify service bottlenecks, disputes, or delivery risks and coordinate timely resolutions.</li>
	<li>Lead and mentor a team of project coordinators to achieve operational and performance goals.</li>
	<li>Monitor project tickets and ensure all are resolved within established service-level agreements (SLAs).</li>
	<li>Conduct regular governance meetings with internal teams and clients to ensure smooth service delivery.</li>
	<li>Drive continuous process improvement and efficiency initiatives across project fulfillment operations.</li>
	<li>Coordinate with various departments to ensure project completion and billing accuracy.</li>
	<li>Workforce Strategy, Planning and Scheduling.</li>
	<li>Manage reporting, documentation, and performance tracking for all active projects.</li>
</ul>

Project Service Fulfillment Lead

Concepcion Business Services, Inc. (CBSI) is a subsidiary of Concepcion Industrial Corporation (CIC), a leading provider of consumer lifestyle and enterprise solutions in the Philippines.

Concepcion Business Services Inc.

Are you a student looking to gain hands-on experience and kickstart your career? We have the perfect opportunity for you!

We are currently seeking highly motivated and driven students to join our team as OJT interns. As an OJT /intern, you will have the chance to apply your knowledge and skills in a real-world setting, while receiving valuable mentorship from industry professionals.

Benefits:

<ul>
	<li>Hands-on experience in a professional work environment</li>
	<li>Mentorship opportunities from seasoned professionals</li>
	<li>Exposure to various processes and systems</li>
	<li>With OJT Allowance</li>
</ul>

Internship

Cortex Technologies Corporation is a wholly owned subsidiary of Concepcion Industrial Corporation, located in the Philippines. 

Cortex focuses on the design, development and commercialization of IOT solutions for the consumer and commercial/industrial sectors.

Cortex Technologies Corporation

Product Acquisition and Business Development

<ul>
	<li>Identify product gaps and recommend new product categories or lines to strengthen ConcepStore’s assortment</li>
	<li>Develop relationships with prospective brand partners and negotiate collaboration terms</li>
	<li>Drive product development by working closely with sourcing and supply chain teams</li>
	<li>Evaluate potential partners’ brand equity, alignment to ConcepStore’s values, and business viability</li>
	<li>Work with third-party brands to co-develop launch and marketing strategies</li>
</ul>

Product Strategy and Lifecycle Management

<ul>
	<li>Recommend price positioning strategies that align with consumer value perception and business profitability</li>
	<li>Monitor product performance and recommend lifecycle actions (e.g., expansion, refinement, or discontinuation)</li>
	<li>Coordinate with internal teams to ensure timely product onboarding and continuous availability</li>
</ul>

Volume Forecasting and Inventory Planning

<ul>
	<li>Forecast sales volumes for new and existing SKUs to support demand planning</li>
	<li>Align volume targets with marketing, sales, and operations teams</li>
	<li>Monitor inventory levels and proactively manage product availability to avoid overstock or stockouts</li>
</ul>

Marketing Integration and Execution

<ul>
	<li>Collaborate with the marketing team to develop launch plans and campaigns for new product acquisitions</li>
	<li>Ensure product value propositions are clearly translated in all online touchpoints</li>
	<li>Monitor campaign effectiveness and use insights to improve future product acquisition strategies</li>
</ul>

Competitive and Market Monitoring

<ul>
	<li>Stay abreast of competitor product launches, partnerships, and market movements</li>
	<li>Recommend acquisition and pricing strategies to maintain competitive advantage</li>
	<li>Provide regular insights and reports on trends, consumer behaviors, and category opportunities</li>
</ul>

Consumer Experience Alignment

<ul>
	<li>Ensure that acquired or developed products meet the expectations of ConcepStore’s core segments</li>
	<li>Gather and respond to consumer feedback and performance data to improve assortment relevance</li>
	<li>Support continuous enhancement of the overall online shopping experience through thoughtful product curation</li>
</ul>

Product and Category Growth Lead

Responsible for designing and delivering a holistic, data-driven rewards strategy, plans and programs that attracts, motivates, and retains the right talent while aligning with business goals and financial parameters. The role ensures that reward programs are competitive, equitable, and tailored to employee needs—while driving organizational performance and employee engagement.

<ul>
	<li>Co-create and align the organization’s total rewards strategy, policies and practices to organization / business needs.</li>
	<li>Review and use as reference total rewards policy and strategy to design and deploy fit for purpose salary structure, position grade structures, and targeted compensation programs that will incentivize workforce to drive desired behaviors.</li>
	<li>Provide consultative support and deliberate decisions with senior stakeholders for cases were the compensation management practices deviate from policies and processes. </li>
	<li>Conceptualize and recommend changes, in collaboration with multiple stakeholders, to the total rewards strategy and structure to top management based on collected data, insights and relevant market practice. </li>
	<li>Recommend and implement future-ready HR policies and strategies, referencing local and global HR trends and best practices in the field of rewards, compensation and benefits management, taking into consideration of industry context and economic outlook to meet business needs and position Concepcion as a Great Place to Work and an Employer of Choice. </li>
	<li>Create high impact, consistent and accurate total rewards messaging using appropriate tools to drive high employee engagement, aligned with the organization-wide communications strategy. </li>
	<li>Support senior leaders to define employee rewards-related concerns, identify root causes and co-created business solutions by understanding organizational and individual challenges. </li>
	<li>Define the people analytics requirements based on an understanding of the competitive environment in which the business operates.</li>
	<li>Conceptualize new data models and look across a series of data to derive business insights to determine implications of business needs and activities on HR practices.</li>
	<li>Perform trend analysis by understanding the competitive environment in which the business operates, as well as market sensing by obtaining and maintaining knowledge of competitive total rewards practices within relevant labor markets such as industry, local, and professional competitors.</li>
	<li>Recommend HR strategies, plans and programs because of workforce implications of business strategy and ensure that workforce requirements are delivered and both business and employees interests are maintained.</li>
	<li>Assess the extent of in-house people analytics capability and engage with external providers of benchmarking analytics services to supplement identified gaps. </li>
	<li>Identify sources and direct data gathering of people metrics and data including HCM systems, employee pulse surveys, exit-interviews, labor statistics, competitor practices and other potential sources. </li>
	<li>Review employee data handling practices and processes in collaboration with legal, compliance and DPO to ensure compliance with the Data Privacy Act and ethical guidelines to ensure the privacy of confidential employee data. </li>
	<li>Ensure that proper due diligence and standard operating protocols are in place when collecting and processing data for its intended purpose while maintaining the confidentiality of personal information. </li>
	<li>Provide advice and counsel business leaders and line managers on labor policies, employment laws and legislation, and its applications to total rewards strategies, programs and practices. </li>
	<li>Perform periodic review of HR policies and processes impacting workplace legislation to ensure controls are in place and sure full compliance. </li>
</ul>

Lead, Total Rewards & People Analytics

Responsible for growing and managing the company's business-to-business (B2B) sales, focusing on securing large-volume orders from corporate clients and bulk buyers. The role involves building and maintaining relationships with corporate customers, negotiating contracts, and ensuring the smooth execution of bulk orders to meet the company's revenue targets.

<ul>
	<li>Managing the sales cycle from lead generation to closing deals, including preparing proposals, negotiating terms, and finalizing contracts</li>
	<li>Achieving set sales targets by securing bulk orders from corporate clients, contributing directly to the company’s top-line growth.</li>
	<li>Expanding the corporate client base by adding new accounts and converting leads into long-term partnerships.</li>
	<li>Building and maintaining long-term relationships with corporate clients to ensure repeat business and customer loyalty.</li>
	<li>Coordinate and maintain relationships with key stakeholders and POCs. </li>
	<li>Maintaining high level of customer satisfaction and retention by providing excellent service and addressing any issues promptly.</li>
	<li> Coordinating with internal teams (e.g., operations, logistics, and finance) to ensure that large orders are processed and delivered according to client specifications. </li>
	<li>Providing regular sales reports and forecasts, analyzing performance metrics, and suggesting improvements to the sales strategy. 
	 </li>
</ul>

Sales and Marketing Knowledge

Marketing Communications

Closing Sales

Corporate Sales and B2B Supervisor

Concepcion Business Services Inc. is currently looking for highly motivated and driven students from Human Resources, Psychology and other Business courses to join our team as OJT/Interns.

Get the chance to apply your knowledge and skills in a real-world setting and gain valuable mentorship from industry professionals from iconic brands such as Carrier, Condura, Midea, Toshiba, Kelvinator, Otis, and Totaline.

HR Intern

The QAS Assistant Manager is responsible:

<ul>
	<li>Team collaboration that able to communicate with different levels of the organization to lead necessary information related to quality assurance concern and action implementation.</li>
	<li>Maintaining and documents quality audit initiative to ensure that all SLA's have high quality.</li>
	<li>Establishing, implementing, and maintaining the Critical Control Points Database.</li>
	<li>Preparing different reports in line with company objectives, including Daily Quality Score report, Performance Improvement Initiative report, and Monthly QA report.</li>
	<li>Conducting meetings with other departments to formulate improvement activities for quality issue reduction.</li>
	<li>Managing the operation of the document control in the assigned department to ensure that all users have the latest revision of appropriate documentation promptly.</li>
	<li>Implementing and reinforcing employees to comply company's policies.</li>
	<li>Identifying processes, situations, etc., where an organization meets requirements and identifies opportunities for improvements. For example, to develop new ideas to improve overall quality in the process.</li>
	<li>Maintaining an objective state of mind and appropriate level of professional skepticism and perform all work with due care.</li>
	<li>Verifying and documenting evidence of compliance and non-compliance, submit comprehensive reports on audit findings, and communicate on a timely basis.</li>
</ul>

Quality Assurance Assistant Manager

The E-Commerce Marketing Specialist is responsible for driving online sales growth by planning, executing, and optimizing marketing campaigns across e-commerce platforms and digital channels. This role manages marketplace listings, ensures product content accuracy, and coordinates promotions to maximize visibility and conversion. The specialist analyzes sales and marketing data, monitors industry trends, and works closely with cross-functional teams to deliver campaigns that strengthen brand presence and achieve revenue targets. 
 
Duties and Responsibilities: 
• Assist in planning, launching, and optimizing paid media campaigns (Shopify, Lazada, Shopee and Tiktok Ads, etc.) 
• Monitor ad performance and assist in analyzing key metrics such as CTR, CPC, CPA, and ROAS 
• Help create campaign reports and actionable insights based on performance data 
• Manage and optimize product listings, ensuring accurate descriptions, pricing, images, and keywords for better visibility and conversion 
• Execute and monitor campaign performance and sales data, generating reports and recommending improvements 
• Support A/B testing initiatives for creatives, copy, and audiences 
• Coordinate with creatives team for ad materials needed (banners, videos, copies) 
• Conduct competitor research and identify trends in digital marketing 
• Contribute ideas for campaign improvement and audience engagement strategies 
• Conduct market and competitor research to identify trends, opportunities, and pricing strategies 
• Assist in managing digital assets, promotional materials, and brand consistency across all platforms. 
• Learn and use marketing tools like e-commerce ad dashboards etc. 
• Support Marketing Activities/ Programs/ Events 
• Support Admin Task (if needed) 
• Support Audit and Quality Checking (if needed)

Digital Marketing

Market Research

Content Marketing

E Commerce Marketing Specialist

The Audit Manager shall be responsible for overseeing internal operating controls, processes, and practices. He/She may recommend changes and enhancement to existing policies and controls to make sure they are current, relevant, adequate, functional and utilized in accordance with standards established by the company, as well as the appropriate regulatory bodies and the government.

The Audit Manager may manage the team engagement, with responsibility and accountability to review the work performed by the team and ensure completeness of all documents supporting the audit issues elevated to the audit client. The incumbent will perform high-quality, risk-focused fieldwork in accordance with the Internal Audit Standards, policies, and methodologies in order to identify meaningful issues, risks and other exposures in the area of review.

<ul>
	<li>Participate in the development of the Internal Audit Plan</li>
	<li>Plan and perform operational, compliance, financial, process audits</li>
	<li>Identify business process risks</li>
	<li>Develop testing methodologies to evaluate adequacy of controls</li>
	<li>Document the results of evaluation</li>
	<li>Develop recommendations and reports based on audits and presenting these ideas to Senior Management</li>
	<li>Produce reports that underline problems and provide sound solutions to address the issues</li>
	<li>Monitors the progress of the audit engagement, the implementation of the agreed action plans, and appraise the adequacy of the corrective action committed or taken to improve the deficient conditions as stated in the audit report</li>
	<li>Maintains close coordination with other auditors and shares information and techniques for be er delivery of audit services</li>
	<li>Establish a satisfactory and harmonious relationship with the audit clients</li>
	<li>Conduct the audit with the least disruption on the audit client’s day-to-day operations</li>
	<li>Strong management and organizational skills</li>
	<li>Seeks and aspires for continuous professional and personal development</li>
</ul>

Auditing and Compliance

Internal Audit

Information Systems & Technology Audit Manager

The Service Sales Engineer is responsible for promoting and selling HVAC service solutions, including preventive maintenance contracts, retrofits, equipment upgrades, and repair services. The role requires a strong technical understanding of HVAC systems and the ability to build long-term customer relationships to generate repeat business and meet sales targets.

Requirements:

The identified candidate is to identify and pursue new service opportunities with both existing and potential clients, promoting and selling service contracts such as annual maintenance contracts, preventive maintenance packages, and emergency repair services. This is expected to provide technical solutions and proposals for system upgrades, equipment replacements, and retrofits based on thorough site inspections and client needs assessments.

In addition to sales activities, the Service Sales Engineer plays a vital role in maintaining and strengthening relationships acting as a key liaison between the company and the client, the engineer addresses inquiries, handles objections, and ensures overall customer satisfaction post-sale.

The role also involves close coordination with service technicians and engineers to ensure timely and accurate execution of service commitments. This includes assisting in the planning and scheduling of service activities and supporting the team in resolving complex HVAC issues when needed.

Regular submission of sales reports and key performance indicators (KPIs) to management ensures transparency and supports strategic decision-making.

Service Sales Engineer (CCAC)

This role combines strategic thinking and creativity with data backed insights to build stronger customer relationships, using tools that help us understand, segment, and connect with people more meaningfully across different brands.

<ul>
	<li>Lead the planning and execution of lifecycle programs across onboarding, growth, reactivation, and win-back</li>
	<li>Use customer insights to shape timely, relevant, and personalized communications</li>
	<li>Steer the use of customer data and engagement platforms to deliver the right messages to the right audiences</li>
	<li>Collaborate with brand, content, and analytics teams to deliver campaigns that drive real impact</li>
	<li>Establish and monitor key lifecycle KPIs to optimize performance and improve customer connection</li>
</ul>

<ol>
	<li>Lifecycle Campaign Planning &amp; Execution</li>
</ol>

<ul>
	<li>Develop and manage communication flows tailored to different stages of the customer journey</li>
	<li>Design journeys that respond to behavior, preferences, and signals in real time</li>
	<li>Ensure all lifecycle messaging aligns with each brand’s voice, value proposition, and customer experience goals</li>
</ul>

2. Insight-Driven Personalization

<ul>
	<li>Analyze customer behavior and campaign performance to develop smarter targeting and messaging strategies</li>
	<li>Use segmentation and journey data to tailor communications to different customer groups</li>
	<li>Generate actionable insights to improve engagement, retention, and customer lifetime value</li>
</ul>

3. Platform Stewardship (Customer Tools &amp; Data)

<ul>
	<li>Manage day-to-day use of customer engagement and data platforms – where audiences are built, automations are set, and campaigns are deployed</li>
	<li>Ensure clean, usable, and integrated customer data to support relevant communications</li>
	<li>Work with marketing, digital, and tech teams to improve system flows and enhance message delivery</li>
</ul>

4. Cross-Functional Collaboration

<ul>
	<li>Partner with creative, brand, and channel teams to execute lifecycle campaigns that fit each platform’s objectives</li>
	<li>Align with analytics, eCommerce, and category teams to time communications with business activities and customer behavior</li>
	<li>Support integrated marketing plans with audience-first lifecycle strategies</li>
</ul>

5. Customer-Centric Strategy

<ul>
	<li>Champion a customer-first mindset, ensuring every message adds value and relevance</li>
	<li>Respond to customer feedback and behavior changes with adaptive lifecycle content</li>
	<li>Support all CTC platforms in delivering more thoughtful, personalized experiences</li>
</ul>

Consumer Lifecycle Assistant Manager

<ul>
	<li>Lead and mentor a team of Business Relationship Leads, ensuring consistent service quality and stakeholder engagement.</li>
	<li>Provide coaching and guidance on client engagement, issue resolution, and process alignment.</li>
	<li>Monitor workload distribution and performance across the BR Leads.</li>
	<li>Foster a culture of accountability, collaboration, and continuous improvement.</li>
	<li>Serve as the senior point of contact for high-level stakeholders and escalations across business units and the corporate team</li>
	<li>Build and maintain executive-level relationships to ensure alignment between FAS and enterprise needs.</li>
	<li>Facilitate regular service review meetings and governance forums with senior stakeholders.</li>
	<li>Drive customer experience strategies and initiatives to enhance service delivery outcomes across supported entities.</li>
	<li>Oversee monitoring and reporting of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and client satisfaction.</li>
	<li>Ensure governance frameworks, escalation protocols, and engagement models are consistently applied by the BR Leads.</li>
	<li>Partner with service delivery leaders to address systemic service issues or recurring gaps.</li>
	<li>Identify and implement cost optimization and savings opportunities in collaboration with FAS leadership.</li>
	<li>Identify cross-functional improvement opportunities based on recurring pain points and stakeholder feedback.</li>
	<li>Support the design and execution of change initiatives, process enhancements, and automation opportunities</li>
	<li>Ensure that FAS evolves to meet changing business needs.</li>
	<li>Collaborate closely with the CMO to ensure alignment and execution of customer success initiatives.</li>
	<li>Consolidate reports from BR Leads for submission to the Head of FAS and leadership teams.</li>
	<li>Provide insights and recommendations based on trends in service performance, client feedback, and issue logs.</li>
	<li>Drive transparency in communication between FAS and its stakeholders.</li>
	<li>Provide ad-hoc analysis and insights at both strategic and operational levels to support management decision-making.</li>
</ul>

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