OttoDigital is part of Salim Group Digital Ecosystem (Financial Technology) - aims to empower “the underserved” and “the unbanked” population through integrated implementation of the Group digital payment ecosystem. We are digital platform and solution to businesses and enterprises, enabling various digital transactions on their services to better serve consumers.

OttoDigital Group

<ul>
	<li>Manage the application, renewal, and correspondence related to business licenses and products/services with Bank Indonesia (BI) and OJK</li>
	<li>Ensure accurate and timely submission of routine and incidental reports to regulators (BI/OJK)</li>
	<li>Develop, review, and socialize internal policies and procedures to ensure they remain relevant to current laws</li>
	<li>Monitor the latest regulatory changes and conduct gap analysis on their impact on business operations</li>
	<li>Provide compliance advice to business units regarding product development and the execution of strategic projects</li>
	<li>Execute other compliance tasks as defined based on organizational needs</li>
</ul>

Compliance Manager

BOSNET is an FMCG (Fast-Moving Consumer Goods) super-apps and ecosystem provider with two primary business facets: selling distribution super-apps and offering an ecosystem for FMCG principals to enhance their order-generation and logistics. The services provided include e-payment, pay-later options, advertising, market insights, and back-office solutions. Currently, our ecosystem processes over IDR 50 trillion worth of transactions annually.

BOSNET Distribution Indonesia

<ul>
	<li>Work with clients to understand their business needs and design suitable technical solutions.</li>
	<li>Prepare technical proposals, architecture overviews, and documentation for client presentations.</li>
	<li>Estimate project cost, time, and resources using standard methods.</li>
	<li>Support sales teams in creating competitive proposals and pricing strategies.</li>
	<li>Participate in client meetings, demos, and technical discussions.</li>
	<li>Coordinate with internal teams to align solutions with company capabilities.</li>
</ul>

IT Presales

Kompas Gramedia, through its more than 50 years of history, is striving for one goal: enlightening and empowering Indonesia. To ensure that we are able to serve the nation for another 50 years, we are undergoing a digital transformation; strengthening and expanding our solid business pillars by developing new digital business initiatives.

Our vision is to enlight all the people in Indonesia with all the knowledge we have.

Kompas Gramedia

Sebagai Book Advisor (Storekeeper &amp; Cashier), kamu akan berperan dalam menciptakan pengalaman belanja yang hangat dan menyenangkan bagi pelanggan dengan membantu mereka menemukan buku yang tepat serta memberikan rekomendasi yang mendalam dan personal. Posisi ini menuntut pengetahuan yang kuat tentang buku, genre, tren literasi, serta ketertarikan yang tinggi terhadap dunia buku, karena Book Advisor tidak hanya melayani pelanggan, tetapi juga membangun engagement dengan produk secara autentik dan penuh passion.

Tugas utama mencakup pengelolaan transaksi penjualan, memastikan ketersediaan stok, serta mendukung berbagai program dan kampanye toko. Peran ini juga membutuhkan keterampilan komunikasi yang baik untuk membangun hubungan dengan pelanggan, menyampaikan informasi buku secara menarik, dan meningkatkan loyalitas pelanggan. Selain itu, Anda akan bekerja sama dengan tim dalam mengelola operasional harian toko, menyiapkan kebutuhan acara, serta memastikan proses pembelian berjalan lancar sesuai prosedur, dari tampilan buku hingga transaksi di kasir.

Key Responsibilities: 
Sales and Customer Advisory

<ul>
	<li>Melayani pelanggan dengan ramah dan menciptakan pengalaman belanja yang hangat.</li>
	<li>Memberikan rekomendasi buku yang mendalam berdasarkan preferensi pelanggan untuk membangun loyalitas.</li>
	<li>Menggunakan keterampilan komunikasi yang menarik untuk menyampaikan informasi buku dan meningkatkan interaksi pelanggan.</li>
</ul>

 

Product and Inventory Management

<ul>
	<li>Menguasai koleksi buku yang tersedia dan memahami tren literasi terkini untuk memberikan insight berharga kepada pelanggan.</li>
	<li>Memastikan ketersediaan stok buku dan melaporkan kebutuhan restock agar pelanggan selalu mendapatkan produk yang mereka cari.</li>
	<li>Berjejaring dengan tim dan manajemen untuk menyusun strategi display buku yang menarik dan sesuai dengan promosi.</li>
</ul>

 

Store Operations

<ul>
	<li>Mengelola transaksi penjualan dan memastikan pembayaran berjalan lancar sesuai SOP.</li>
	<li>Memastikan pembelian pelanggan dilakukan dengan tertib dan efisien, dari display hingga kasir.</li>
	<li>Menyusun laporan harian terkait kinerja tim dan pengalaman pelanggan untuk evaluasi layanan.</li>
	<li>Mengidentifikasi serta menyelesaikan kendala operasional toko dengan pendekatan yang solutif dan efisien.</li>
</ul>

 

Store Programmes and Collaboration with Team to Reach Success

<ul>
	<li>Berkomunikasi dengan tim untuk mengumpulkan feedback dan ide perbaikan layanan.</li>
	<li>Mendukung pelaksanaan program atau kampanye toko untuk meningkatkan engagement pelanggan dan daya tarik toko.</li>
	<li>Menyesuaikan strategi promosi dan event toko berdasarkan tren dan kebutuhan pelanggan. 
	 </li>
</ul>

Book Advisor Prose and Petals | Talent Pool

<ul>
	<li>Formulating and scheduling effective IT audits in alignment with the designated scope and timelines, and coordinating their implementation across all related business units.</li>
	<li>Executing foundational technical audits targeting application systems, IT infrastructure, information security, and access controls.</li>
	<li>Ensuring that all audit findings and corrective actions are addressed and resolved in a timely manner by the responsible business units.</li>
	<li>Drafting objective, evidence-based audit reports and delivering practical, impactful, and highly applicable strategic recommendations.</li>
	<li>Conducting on-site audit visits (field audits) driven by specific cases or specialized requests.</li>
	<li>Proactively developing your skills and professional knowledge to adapt to evolving organizational and technological needs.</li>
</ul>

IT Internal Audit

<ul>
	<li>Bertanggung jawab, jujur dan memiliki jiwa kepemimpinan dengan supervisi/ monitoring dalam manajemen tim</li>
	<li>Memiliki komunikasi yang baik dalam menjalin kerjasama antar departemen.</li>
	<li>Mengelola dan memonitor karyawan seluruh operasional unit </li>
	<li>Terbiasa dengan report mingguan bulanan dan tahunan, menguasai program komputer (MS Office : word, excel, ppt, dll)</li>
</ul>

HRD Operational Head PT GMU

Asuransi Astra has been serving customers for more than half a century, precisely since September 12, 1956. The company, known for its Garda Oto motor vehicle insurance products, serves customers through a network of services spread across 28 branch offices, as well as service units and Garda Centers that continue developing. In addition to motor vehicle insurance, other products from Asuransi Astra are Garda Medika health insurance, mining industry insurance, agribusiness industry insurance, shop insurance, gas station insurance, sharia insurance, and others.

Since 2015, Asuransi Astra has developed its products and services digitally and introduced Garda Mobile as a collection of mobile applications intended for retail, commercial and general customers. The four Garda Mobile applications namely Otocare, Medcare, HR-access, and CR-access are consistently updated through various innovations aimed at customer convenience and comfort. The latest innovation developed in the Garda Mobile Otocare with the presence of GarXia, the first insurance purchase chatbot in Indonesia that can also help customers in reporting claims and the Garda Mall feature that allows users to shop for a variety of automotive needs, Astra Financial financial products, also to buying and selling cars. Asuransi Astra also has four digital products namely Garda Me, Garda Edu, Garda Home, and Garda Trip which can be purchased easily and quickly through the gardaoto.com site.

Asuransi Astra performance has also been recognized with various awards that have been received, including: Platinum Indonesia Best Brand Award (2002-2019), Top Brand Award (2007-2019), Service Quality Award (2007-2018), Corporate Image Award ( 2007-2019), Indonesian Customer Satisfaction Award (2001-2017), Indonesia Original Brand Award (2017-2019), General Insurance with very good financial performance in the Infobank Insurance Award (2008-2016, 2019), Excellent Service Experience Award (2013 -2020), Contact Center Service Excellence Award (2013-2020), Social Media Award (2012, 2016), Indonesia Sharia Finance Award (2017), Insurance Award (2017-2018), Insurance Consumer Choice Award (2017-2018), Asian Brands (2018), Marketing Award (2018), Indonesia Digital Innovation Award (2018), Markeeter of the Year (2018-2019), Infobrand Mobile Application Choice (2018), Marketeers Editor Choice Award (2018-2019), Indonesia Insurance Innovation Award (2019), Indonesia Digital Popular Brand Award (20 19), and others.

With the support of branches and workshops that are spread all over Indonesia, along with the best services and a series of achievements, certainly not stopping the steps of Asuransi Astra innovation through products that are built from the new spirit of Asuransi Astra to always provide comfort and peace for every customer. Therefore, Asuransi Astra will invest time and effort so that you always smile. "Peace of Mind to Millions" is the result that Asuransi Astra will provide to each customer.

Disclaimer: 
Asuransi Astra tidak pernah memungut biaya apa pun untuk seluruh proses rekrutmen. Apabila menemukan kejanggalan terkait kegiatan yang mengatasnamakan Asuransi Astra, cek kebenaran informasi tersebut melalui Garda Akses 1 500 112, atau Instagram @AsuransiAstra.

Asuransi Astra

Job Description

<ul>
	<li>Membantu rekap data polis free insurance untuk proses rekonsiliasi dengan dealer</li>
	<li>Mengupdate data polis Comprehensive pada dashboard monitoring</li>
	<li>Membagikan data polis Free Total Loss Only ke cabang setiap minggu</li>
	<li>Membantu monitoring proses top-up e-wallet untuk dealer</li>
</ul>

Marketing Intern

We believe that the best and most successful people are 'students' of their fields who are find happiness in the constant pursuit of growth, professionally and personally - a lifelong learner. The faster the world around us changes, the more important it is to be a lifelong learner in order to stay competitive.

Lifelong learning comprises four soft skills (Communication, Critical Thinking, Collaboration, Creativity) and four mindset attributes (Curiosity, Initiative, Persistence, Adaptability). All of these are relevant across disciplines and professions.

Gentem Indonesia Lifelong Learning (GILL) Group's mission is to cultivate lifelong learning from an early age in order to increase the competitiveness of Indonesians. GILL delivers premium, efficacious learning outcomes through exclusive partnerships with world-leading content providers and is heavily technology-enabled under separately branded businesses - Wall Street English, Genstarkids, and INDIES (Independent International Education Solutions).

GILL Group was established with the acquisition of the Wall Street English Indonesia business in 2016 and now has over 5,000 active members learning online and in-center across its 11 locations. Genstarkids was launched in October 2025 with the first studio in Bintaro and the second in Cikarang. INDIES was soft-launched in June 2024.

GILL also provides IELTS test prep courses as well as business english courses (professional skills) to both retail and corporate customers. Our corporate customers include blue-chip multinational companies as well as large local conglomerates.

Gentem Indonesia Lifelong Learning Group

What You'll Be Doing:

<ul>
	<li>Ensure High-Quality Teaching: Lead and guide teachers to deliver exceptional lessons that drive student success and engagement.</li>
	<li>Drive Student Retention &amp; Renewal: Take ownership of key academic business metrics, including student retention, attendance, learning progress, and contract renewals. Work closely with teachers, students, and parents to maximize student satisfaction and long-term enrollment.</li>
	<li>Build Parent Relationships: Strengthen connections with parents to foster trust, increase contract renewals, and encourage referrals.</li>
	<li>Develop Your Team: Support teacher development through coaching, feedback, and training to continually improve teaching quality and class management.</li>
</ul>

Head Teacher

PT. Prima Vista Solusi is one of the leading payment technology in Indonesia, supporting major financial institutions and retailers in Asia Pacific.

With over 500 technical staff strengths in over 50 cities nationwide, we are committed to work in partnership with reputable financial institutions enable the latest technology innovations boost the growth of electronic payment in Indonesia. 

PT. Prima Vista Solusi

<ul>
	<li>Doing Develop and test using Android software applications.</li>
	<li>Do installing, customizing, and maintain operating systems Android software, and</li>
	<li>Installing, and testing new releases of Android software applications</li>
	<li>Evaluating and implementing bug fixes, and also collaborating with team</li>
</ul>

IT Android Developer

PT. DANS MULTI PRO sebuah perusahaan Teknologi Informasi (Information Technology), saat ini kami mengkhususkan diri sebagai sebuah perusahaan penyedia solusi layanan TI di semua sektor industri. Solusi layanan TI yang kami hasilkan akan membantu perusahaan dalam menganalisa implikasi bisnis, biaya, dan peraturan yang ada untuk menghasilkan suatu roadmap teknologi yang digunakan oleh perusahaan tersebut.

Pengalaman kami menunjukkan bahwa dengan menyediakan lingkungan kerja yang nyaman dan menantang bagi para pegawai kami, berbagai inovasi akan muncul untuk menghasilkan suatu produk yang berkualitas. Tangan tangan karyawan profesional kami terus menghasilkan inovasi untuk memenuhi kepuasan pelanggan

Selain memiliki tim profesional untuk membantu pelanggan, kami pun membangun aliansi strategis dengan sejumlah partner teknologi nasional, regional, maupun global untuk memperkuat penawaran solusi kami.

Dans Multi Pro

<ul>
	<li>Conduct business and user requirement analysis.</li>
	<li>Investigate, evaluate and report alternative solutions to business needs and recommend the preferred solution.</li>
	<li>Write Functional Specification Doc (FSD), design Database Schema, create flowchart, business process flow diagram, application's UI mockup, design reports and testing scenario.</li>
	<li>Coordinate with business users and programmer team in software development project.</li>
	<li>Communicate with business users, explain the impact of any change and train them in the use of new applications.</li>
	<li>Test applications based on testing scenario.</li>
</ul>

Document management system software

Business Analyst

Accord Innovations Group is a leading Global Delivery and Managed Services Center, helping enterprises worldwide accelerate transformation through end-to-end IT, digital, and talent solutions.

With delivery hubs across Malaysia, Singapore, Indonesia, Thailand, India, and the Philippines, Accord enables clients to establish or expand onshore, offshore, and nearshore delivery models, ensuring agility, scalability, and cost efficiency.

We specialize in implementation, software development, and system maintenance supporting enterprise operations across ServiceNow, IT Service Management (ITSM), Cloud Operations, and Automation. Our expertise also spans Low-Code/No-Code platforms, Mobile App Development, RPA, AI/ML, IoT, Data Analytics, and Data Center Maintenance, helping clients modernize and innovate with speed.

Our Core Offerings include:
• Managed Services & Global Delivery Operations
• Custom Software Development & Digital Transformation
• ServiceNow Implementation & ITSM Modernization
• IT Consulting, Staffing & Workforce Augmentation
• BPO, RPO & Talent Solutions delivered through T&M and Fixed Engagement Models

Specialized Solutions:
• Infrastructure & Cloud Operations Management
• Robotic Process Automation (RPA)
• AI/ML & IoT-Driven Business Transformation
• Data Analytics, BI & Predictive Insights

Serving industries such as BFSI, Telecom, Manufacturing, Healthcare, Logistics, Retail, and IT, Accord combines global reach with local excellence—ensuring performance, compliance, and operational continuity across every engagement.

At Accord, we go beyond outsourcing—we become your strategic partner for Managed Services, Digital Transformation, and Enterprise IT Enablement.

Accord Innovations Indonesia

<ul>
	<li>Support system enhancement request by analyzing and documenting user requirements</li>
	<li>Manage system developer prioritization in delivering system enhancements</li>
	<li>Design functional solution together with system developer to address user requirements</li>
	<li>Conduct internal testing to ensure all the functional solution working</li>
	<li>Arrange user acceptance testing with business users to validate the enhancement by gathering proof of test and sign off</li>
	<li>Create user guide documentation and provide system training to trainers or business users, when required by the project</li>
	<li>Work closely with respective departments and development team to resolve production issue</li>
</ul>

IT Business Analyst

Tiga Daya Digital Indonesia, a susidiary company of Triputra Group and DCI Group To be IT partner to enable client growth rapidly.
 
Eksad Providing Services High Quality Based on Strong Experience in the industry and technology. Building the right IT Service Solution to enable it Partners in speeding up business development based on digital technology by providing professional and high competency resources.
 
Vision
To be Preferred IT Partner In The Region.
Mission
Establish excellent end to end IT Services to enable clients to grow their business rapidly thru high competence and professional resources.


PT Tiga Daya Digital Indonesia (Eksad Technology)

Mengelola pelaksanaan proyek secara end-to-end agar selesai tepat waktu, sesuai scope, dan sesuai anggaran.

Menyusun rencana proyek secara detail mencakup scope, timeline, cost, resource allocation, serta risk management.

Mengkoordinasikan tim lintas fungsi untuk memastikan kelancaran dan efektivitas pelaksanaan proyek.

Memfasilitasi aktivitas proyek seperti project kickoff, weekly stand-up, progress review, dan steering committee meeting.

Melakukan monitoring dan tracking progres proyek secara berkala serta memastikan deliverables tercapai sesuai target.

Mengidentifikasi, menganalisis, dan mengelola risiko, kendala, dependensi, serta perubahan scope proyek.

Menjaga komunikasi dan alignment antara tim internal, vendor/third party, serta stakeholder terkait.

Menyusun dan mengelola dokumentasi proyek seperti TOR, SOW, RAID logs, change request, dan project sign-off.

Menyusun laporan status proyek secara rutin (mingguan/bulanan) kepada stakeholder dan manajemen.

Mengelola koordinasi dengan vendor/third party termasuk pengaturan SLA, timeline, dan integrasi sistem.

Mendukung persiapan serta pelaksanaan User Acceptance Test (UAT).

Menyusun rencana cutover dan mengawal proses go-live hingga fase stabilisasi pasca implementasi.

Menyiapkan materi presentasi untuk update proyek kepada stakeholder dan manajemen.

IT Project Manager

Jika kamu seseorang yang bersemangat bekerja di lingkungan ritel buku yang dinamis, senang menyusun tampilan buku yang menarik, suka memimpin tim, dan peduli dalam menciptakan pengalaman berbelanja buku yang berkesan—maka pekerjaan ini cocok untukmu!

 

Store Experience Coordinator bertanggung jawab atas pengawasan operasional harian toko, memastikan kelancaran alur kerja serta layanan pelanggan yang prima, sekaligus menjalankan program-program menarik yang meningkatkan keterlibatan pelanggan dan komunitas. Peran ini mencakup pengelolaan jadwal tim, pemantauan kinerja, serta menjaga standar layanan untuk menciptakan pengalaman berbelanja yang positif. Selain itu, koordinator juga akan memfasilitasi kolaborasi tim, mengumpulkan umpan balik pelanggan, dan mengoptimalkan operasional toko melalui pemecahan masalah yang efektif serta manajemen waktu yang baik.

 

Key Responsibilities:

Team &amp; Schedule Management:

<ul>
	<li>Memimpin dan membimbing tim toko dengan menetapkan tujuan serta ekspektasi yang jelas.</li>
	<li>Merencanakan dan mengkoordinasikan jadwal kerja serta rotasi tim untuk memastikan kelancaran operasional toko.</li>
</ul>

 

Customer Experience &amp; Service Quality:

<ul>
	<li>Memastikan layanan pelanggan sesuai dengan standar toko untuk menciptakan pengalaman berbelanja yang menarik.</li>
	<li>Mengidentifikasi dan menyelesaikan masalah layanan dengan cepat melalui pemecahan masalah yang inovatif.</li>
	<li>Mengumpulkan umpan balik pelanggan, menganalisis tren, dan menyusun laporan untuk meningkatkan kualitas layanan.</li>
</ul>

 

Program &amp; Campaign Execution:

<ul>
	<li>Bekerja sama dengan tim untuk menerapkan program dan kampanye menarik yang meningkatkan interaksi dengan pelanggan.</li>
	<li>Menyesuaikan dan mengoptimalkan program toko agar selaras dengan kebutuhan pelanggan dan tujuan bisnis.</li>
</ul>

 

Operational Coordination &amp; Improvement:

<ul>
	<li>Mengawasi pengelolaan inventaris dan stok untuk menjaga efisiensi serta mencegah kekurangan barang.</li>
	<li>Mendukung upaya pemasaran dan promosi dengan menggunakan alat seperti Microsoft Office dan Canva.</li>
</ul>

 

Book Curation &amp; Display:

<ul>
	<li>Memiliki pengetahuan mendalam tentang buku, tren industri, dan preferensi pelanggan untuk mengkurasi pilihan serta merancang tampilan produk yang dipikirkan dengan matang.</li>
	<li>Merencanakan, mendesain, dan mengelola tampilan buku yang menciptakan storytelling menarik serta meningkatkan daya tarik visual toko.</li>
	<li>Menata buku secara strategis untuk mendorong penjualan, memastikan tampilan selaras dengan promosi, tema musiman, dan minat utama pelanggan.</li>
</ul>

 

Team Collaboration &amp; Development:

<ul>
	<li>Menjaga komunikasi yang terbuka dengan tim, mendorong umpan balik, dan perbaikan berkelanjutan.</li>
	<li>Membantu dalam proses rekrutmen, pelatihan staf, dan evaluasi kinerja untuk mengembangkan kapabilitas tim.</li>
</ul>

Store Experience Coordinator Prose and Petals | Talent Pool

<ul>
	<li>Processing and analyzing performance and financial data to construct structured presentation decks for management reporting.</li>
	<li>Managing and driving the overall budget proposal process.</li>
	<li>Actively participating and contributing to the annual budget cycle.</li>
	<li>Serving as a finance business partner to assess and evaluate the financial performance of both new and existing products.</li>
	<li>Assisting and coordinating within the project management pipeline.</li>
</ul>

Corporate Planning & Budget Controller

<ul>
	<li>Develop back-end web applications using NodeJs</li>
	<li>Maintain and improve highly scalable, reliable and fault-tolerant web application</li>
	<li>Work with other team members to build new modules and enhance existing systems</li>
	<li>Analyze user requirements</li>
	<li>Provide detailed design documentation</li>
	<li>Ensure the performance, quality, security and responsiveness of applications</li>
	<li>Troubleshoot and debug to optimize performance</li>
	<li>Build functioning and smooth front-end web applications that interacts with RESTful API services</li>
	<li>Apply unit testing for all necessary model, reducer, effects and/or services as well.</li>
</ul>

Backend Developer Node Js

Indonesia Stock Exchange (IDX) is a Self-Regulatory Organization that creates a trusted and credible financial market infrastructure to deliver a fair, orderly, and efficient market, accessible to all stakeholders through innovative products and services. Our vision is to be a competitive stock exchange with world-class credibility. We aim to develop the Indonesian capital market to bring prosperity as one of the pillars of the Indonesian economy. We also actively seek to create more impact globally by joining the World Federation of Exchanges and Sustainable Stock Exchanges. Our goal is to become a credible exchange that drives financial deepening, enabling Indonesia to become the 5th largest economy by 2045. 

Our core values, Teamwork, Integrity, Professionalism, and Service Excellence (TIPS), are set to be our DNA. This is how we live at IDX. TIPS become the spirit that leads us to strengthen collaboration, and innovation, and to continuously go above and beyond to achieve our goals. 

People play significant roles in the success of IDX, and thus we put people as our priority. Ensuring our people have nurturing and exciting working experiences, we are fully committed to developing and energizing our people by providing various development programs and opportunities to create an impact through their roles/work. We are blessed to have been awarded as one of the Best Companies to Work for in Asia for the third consecutive year in 2017, 2018, and 2019, organized by HR Asia. 

Indonesia Stock Exchange

We are looking for a tech-savvy and analytical professional to join our team as a Listing System Management Officer. In this role, you will be responsible for supporting the development, management, and optimization of systems related to listed companies and listing processes. 

This position is ideal for individuals who enjoy working at the intersection of business, data, and technology. 

Key Responsibilities: 

<ol>
	<li>Support the development and enhancement of registration, evaluation, and reporting systems, including XBRL-based systems. </li>
	<li>Participate in system design, documentation, and optimization of system-based business processes. </li>
	<li>Manage and maintain systems related to listing processes, disclosure, and reporting to ensure reliability and performance. </li>
	<li>Perform data processing, analysis, and dashboard development to support internal decision-making and monitoring activities. </li>
	<li>Develop and implement automation initiatives (e.g., using Power Automate / Power Apps) to improve operational efficiency. </li>
	<li>Conduct initial troubleshooting and issue analysis for system-related problems, and coordinate with internal/external stakeholders for resolution. </li>
	<li>Support user training, helpdesk activities, and system socialization to listed companies and relevant stakeholders. </li>
	<li>Maintain and update databases related to listed companies, securities, special notations, and monitoring boards. </li>
	<li>Support information dissemination through IDX platforms in accordance with service level agreements (SLA). </li>
	<li>Contribute to continuous improvement initiatives, including exploring new technologies (e.g., AI) to enhance system capabilities. </li>
</ol>

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