We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Enroll our clients who are US based health care providers, diagnostic laboratories and medical facilities as preferred providers in health care networks.</li>
	<li>Gather required enrollment documents from new clients.</li>
	<li>Assist in completing enrollment forms.</li>
	<li>Maintain accurate and current client information using spreadsheets and/or online databases.</li>
	<li>Respond to general inquires as the in-house knowledge source on clients enrollment particulars.</li>
	<li>Identify and report issues to appropriate departments and management leadership.</li>
	<li>Build and improve working relationships with insurance company enrollment staff.</li>
	<li>Maintain confidentiality of client information by adhering to strict, established regulations.</li>
	<li>Alert client of new regulations, expiring certificates, reapplications and deficiencies in enrollment requirements.</li>
</ul>

Credentialing Specialist

<ul>
	<li>Provide basic technical support for desktops, laptops, printers, scanners, and mobile devices</li>
	<li>Set up and configure computers, user accounts, and access rights</li>
	<li>Assist users with software issues including medical billing applications, Microsoft Office, browsers, RDWEB, SFTP, FTP, Email etc.</li>
	<li>Monitor and report system outages or security concerns</li>
	<li>Maintain inventory of IT equipment and accessories</li>
	<li>Support staff with basic troubleshooting over phone, chat, and in ticketing </li>
	<li>Escalate advanced issues to senior IT staff as needed</li>
	<li>Document support tasks and create user guides or FAQs</li>
	<li>Assist in onboarding new users (email setup, access provisioning)</li>
	<li>Perform regular updates, backups, and basic maintenance tasks on Desktops</li>
</ul>

Network Administration

Computer Networking

JIRA

Technical Support

Computer Troubleshooting

Computer System Administration

IT Support Engineer

<ul>
	<li>Work with operations managers, team leads, staff to document existing work flow.</li>
	<li>Document tasks and responsibilities of team members.</li>
	<li>Work with the QA analytics team to maintain a list of reports that track team success metrics, KPIs, frequency of generation and dissemination.</li>
	<li>Work with Process QA managers to document optimized work flow.</li>
	<li>Document and update standard operating procedures (SOP).</li>
	<li>Determine the clearest and most logical way to present information for easy comprehension of process work flows.</li>
</ul>

Technical Writer

<ul>
	<li>Ensure the preparation of accurate and compliant medical insurance claims for timely submission.</li>
	<li>Oversee the submission of claims to insurance companies, ensuring adherence to deadlines to avoid delays in payments.</li>
	<li>Address claim denials by coordinating resubmissions, crafting detailed appeal letters, and working toward resolutions.</li>
	<li>Develop and implement proactive strategies to minimize claim denials, ensuring continuous improvement in billing processes.</li>
	<li>Continuously stay updated on the latest billing requirements, guidelines, and regulations specific to various medical specialties, states, and insurance carriers. Adapt billing practices to ensure compliance with industry standards and streamline claim submission processes.</li>
	<li>Follow all client and team policies, procedures, and guidelines to maintain consistency, compliance, and accuracy.</li>
</ul>

Medical Billing Consultant | Pooling

<ul>
	<li>Track and manage accounts receivable, ensuring aging amounts remain within targeted levels.</li>
	<li>Regularly check the status of submitted claims to ensure timely processing and payment.</li>
	<li>Resubmit claims for appeal as necessary, working to resolve any issues that may delay payment.</li>
	<li>Prepare and send out patient statements in a timely and accurate manner.</li>
	<li>Conduct patient collection phone calls, professionally addressing outstanding balances and negotiating payment arrangements.</li>
	<li>Respond to patient phone inquiries regarding their accounts, providing clear and helpful information.</li>
	<li>Accept phone payments from patients, ensuring accurate processing and record-keeping.</li>
</ul>

Collections Consultant | Pooling

MAKE YOUR BEST CAREER MOVE YET!

Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work!


ABOUT US

Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes.

Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent.


SPROUT CULTURE

Sprout’s mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we’re proud to say that Sprout has one of the most fun work cultures in the country!

We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward.


FUN THINGS WE DO

Weekly fun things:
Being fit and healthy is a top priority at Sprout! Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week! We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We’re also proud to have a CEO who’s also a professional Muay Thai fighter – how cool is that?

Sproutings (Sprout Outings):
Here at Sprout we prioritize our employees’ well-being – that’s why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can!

Monthly gatherings:
To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There’s a different theme every month which brings out talent and creativity in everyone!

--

JOIN US TODAY!

We’re excited to know you and see how you fit with Sprout!

Send in your application and we’ll get back to you soon. :)

Sprout Solutions

Directly Reports To:

Manager of Professional Services 
 
Main Area of Responsibility: 
The Payroll Master is the Sprout Solutions industry expert for all payroll processes and industry best practice. The role is highly involved in delivering accurate, timely, and business critical timekeeping and payroll processes through Sprout’s technology solutions. 
 
TASKS:

<ul>
	<li>Provide technical support and advice to clients on the company’s payroll and HR products</li>
	<li>Develop subject matter expertise on payroll and HR</li>
	<li>Remain current on payroll and HR policies and trends, and on other industry best practices</li>
	<li>Create and build a productive and trusting relationship with clients</li>
	<li>Demo the payroll and HR products to clients articulately and confidently</li>
	<li>Work on a process flow for on-boarding new accounts</li>
	<li>Manage assigned customer issues and take action to resolve issues </li>
	<li>Assist with pre and post sales activities</li>
	<li>Balance internal needs against customer requirements and/or internal businesses/end user's needs within defined parameters</li>
	<li>Demonstrate basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility</li>
	<li>Forward action items to development team and work with them to outline solution, monitor progress and report fixes/enhancements to client</li>
</ul>

Payroll Master Hybrid

Welcome to PwC Acceleration Center Manila — where we’re reimagining the possible.

As an integral part of the PwC network, we help redefine how businesses thrive across the US, Europe, and the Asia Pacific by combining the power of our people and technology. We are a community of solvers committed to building trust and delivering sustained outcomes.

With over 3,000 talented professionals, we provide high-quality services in Assurance, Tax, Advisory, and Business Services to PwC member firms in more than 20 countries. Our people work collaboratively to deliver distinctive experiences—anchored in quality, innovation, and care for our clients.

At PwC AC Manila, inclusion and diversity are part of our DNA. We are proud of our balanced workforce, with a 50:50 gender representation at the leadership level. We ensure equitable pay and opportunities for all, champion LGBTQ+ inclusion, and invest in initiatives like Women in Tech to empower underrepresented communities in the digital space.

We are also deeply committed to Environmental, Social, and Governance (ESG) goals—embedding sustainability in everything we do and making a meaningful impact in our communities.

Our evolution reflects our relentless drive to grow, transform, and lead with purpose. By leveraging human ingenuity and technology, we continue to unlock new possibilities—for our clients, our people, and society.

Together, we’re creating a future that’s human-led and tech-powered.

PwC Acceleration Center Manila

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. 

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: 

<ul>
	<li>Use feedback and reflection to develop self-awareness, personal strengths and address development areas. </li>
	<li>Delegate to others to provide stretch opportunities, coaching them to deliver results. </li>
	<li>Demonstrate critical thinking and the ability to bring order to unstructured problems. </li>
	<li>Use a broad range of tools and techniques to extract insights from current industry or sector trends. </li>
	<li>Review your work and that of others for quality, accuracy and relevance. </li>
	<li>Know how and when to use tools available for a given situation and can explain the reasons for this choice. </li>
	<li>Seek and embrace opportunities which give exposure to different situations, environments and perspectives. </li>
	<li>Use straightforward communication, in a structured way, when influencing and connecting with others. </li>
	<li>Able to read situations and modify behavior to build quality relationships. </li>
	<li>Uphold the firm's code of ethics and business conduct. </li>
</ul>

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