Royal Duty Free continues to be a pioneer in duty-free retailing within the Subic Freeport Economic Zone, just two hours north of Metro Manila. We are focused on Quality for All.
 
Royal is a part of the Rustan's Group of Companies, the leading premium and luxury retailer in the Philippines, which includes Rustan's Department Store, Rustan's Coffee (including Starbucks Philippines), and over 100 luxury and specialty brands under Stores Specialists Inc.
 
Royal Duty Free has been and continues to be a major destination in Subic with two locations catering to locals as well as tourists, both domestic and international.
 
The stores provide a wide range of grocery, household, and personal care products including pantry favorites, leading liquor brands, beauty, baby, and pet care products all under one roof. We offer fresh food, frozen products, and dairy items. We also carry selected clothing, shoes, and accessories; premier brands such as Lacoste are also available. Our best-selling home items include linen, bedding, and towels, as well as electronics.

Royal Duty Free Shops, Inc.

I. Job Summary

To supervise the day-to-day operations of the department in providing excellent service and quality grocery products to customers to support its sales and service achievements.

II. Accountabilities &amp; Responsibilities

Key Performance Measures

A. Sales Achievement

<ol>
	<li>Adheres to department’s financial plan and budgets, works to improve sales, profit, inventory level and expenses.</li>
	<li>Determines fast-moving items and ensures prompt requisition/replenishment to sustain its sales with the approval of the superiors.</li>
	<li>Ensures proper and timely endorsement of return of bad orders to suppliers in coordination with merchandising.</li>
	<li>Implements periodic and annual cyclic count of inventory to maintain data accuracy.</li>
</ol>

B. Stock Target &amp; Replenishment

<ol>
	<li>Oversees accurate and proper monitoring of stocks in the storage and selling areas.</li>
	<li>Coordinates with merchandising for stock ordering to support the department sales and service delivery.</li>
	<li>Ensures prompt replenishment of products in the selling area.</li>
	<li>Closely coordinates with merchandising and other concerned department personnel for deliveries and/or transfer of grocery items.</li>
</ol>

C. Shrinkage Control

<ol>
	<li>Implements and maintains preventive measures for shrinkage control.</li>
	<li>Implements proper handling procedure of merchandise against breakage or damage.</li>
	<li>Maintains regular checking of product code dates and pulls all out-of-code products.</li>
	<li>Implements disposal of bad order products according to standard procedures in disposal.</li>
	<li>Ensures that bad orders and its disposal are properly accounted for and reported accordingly.</li>
</ol>

D. Customer Service Execution

<ol>
	<li>Attends to customer queries, complaints or suggestions in a courteous and friendly manner.</li>
	<li>Provides proactive information to buying customers about product promotions within assigned areas.</li>
	<li>Directs and supervises store layout and appropriate display of grocery items / food items using the full techniques of category management to maximize space efficiency and quality product presentation.</li>
	<li>Checks pricing and tagging of grocery items / food items prior to display in the selling area.</li>
	<li>Checks the preparation and timely display of accurate and clear signages.</li>
	<li>Ensures and maintains cleanliness and organization of grocery selling, storage and surrounding areas at all times.</li>
</ol>

E. Manpower Control &amp; Development

<ol>
	<li>Plans, organizes, controls and schedules work activities of immediate subordinates.</li>
	<li>Orients, trains, and guides subordinates in the performance of their duties.</li>
	<li>Monitors compliance by immediate subordinates to established standard operating policies and procedures, job duties and special assignments.</li>
	<li>Manages internal conflict of subordinates and promotes the core values of the company.</li>
	<li>Reviews, evaluates and appraises the performance of immediate subordinates and recommends commendation, developmental plan, promotion or disciplinary action.</li>
</ol>

V. Critical Challenges

<ol>
	<li>Achieving sales target and acceptable shrinkage level.</li>
	<li>Product knowledge of grocery items being sold.</li>
	<li>Handling direct customer complaints / concerns in the selling area.</li>
	<li>Handling employee’s conflict and motivating and uplifting their morale.</li>
	<li>Accurate stock inventory and full replenishment.</li>
</ol>

VI. Decision Making Authority

<ol>
	<li>Independent decisions on some day-to-day activities within well-defined limits.</li>
	<li>Regular reference to higher authority is required.</li>
	<li>Approves work schedules, leaves and overtime of subordinates.</li>
</ol>

Store Operations Supervisor for Food Services

SMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

SMX Convention Specialist Corp.

<ul>
	<li>Actively/aggressively solicits business for SMX Davao from all market segments.</li>
	<li>Conduct quality sales calls</li>
	<li>Maintain an updated database of account in his/her area of responsibility.</li>
	<li>Maximize up‐selling opportunities whenever possible.</li>
	<li>Ensure the delivery of professional service to all clients at all times.</li>
	<li>Actively participates in organizing and in the actual implementation of sales programs an activities, (i.e. sales blitzes, cocktails, parties and luncheons) for top accounts, sales promotion, etc.</li>
	<li>Implement all sales action plans related to his/her market area as outlined in the Marketing Plan.</li>
	<li>Attend all sales and marketing meetings, briefings and other related activities.</li>
	<li>Assist the SM Hotels in their Sales and Marketing efforts through cross selling</li>
	<li>Provide management with information regarding client satisfaction and activities of competitors.</li>
	<li>Arrange site inspections of facility.</li>
	<li>Perform all duties and responsibilities in a timely and efficient manner in accordance with established facility policies to achieve the overall objectives of the position.</li>
	<li>Keep updated with client relationships and overall business goals through close coordination with Event Manager.</li>
	<li>Maintain close communication with the National Sales Manager in negotiation process of their accounts.</li>
	<li>Maintain professional business confidentiality.</li>
	<li>Perform related duties and special projects as assigned.</li>
</ul>

Office Equipment Operation

Business Correspondence

Organizing and Planning

Relationship Management

Persuasion and Negotiation

Sales and Marketing Knowledge

Problem Sensitivity

Sales Manager

1. Receive queries, requests, and complaints from clients via phone call 
2. Provide appropriate response to clients and take appropriate action for each call 
3. Provide proper validation and pre-screening of requests 
4. Coordinate with appropriate resource for resolution of urgent concerns 
5. Analysis and handling of critical accounts with complaints 
6. First call resolution by:

<ul>
	<li>coordinating with Department Managers of concerned units</li>
	<li>monitoring of escalated complaints</li>
	<li>outbound calls to buyers to provide feedback on their concern</li>
</ul>

7. Assist calls of representatives handling VIP accounts 
8. Follow up customer calls where necessary 
9. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Organizers 
10. Document all call information according to standard operating procedures

Customer Sales Assistant

WHO ARE WE?

Maxima is a company with a 35-year history providing customers with quality heavy and industrial equipment to support their needs. We're a subsidiary of Marubeni Corporation, a global Fortune 500 company. We're the sole distributor of Komatsu Construction and Mining Equipment, as well as Bomag Compaction machines.

WHAT CAN I EXPECT?

At Maxima, our people are the heart of our business. With over 800 employees, we aspire to give you career opportunities and job security where you can pursue new ideas and take action to build your future. You’ll be part of a team working together to achieve value-driven and innovative services where you can play a vital role in achieving growth and excellence.

You can expect a conducive working environment, various learning opportunities, competitive compensation and benefits package, fun and dynamic activities and depending on your role, opportunities to work abroad. 

WHAT ARE WE LOOKING FOR?

You will be part of a professional and passionate team who are working together to achieve value-innovative services and can play a vital role in achieving growth and excellence.


Maxima Machineries Incorporated

Sales Associate at Maxima plays primary role in customer service and sales generation of the company. In this role, initial assignment will include the following:

<ul>
	<li>Processing of parts and service quotation, preparation of sales invoice, receipts and returns</li>
	<li>Creation of service job orders through customer care tickets</li>
</ul>

Interpersonal Skills

Customer Service

Communication Skills

Jr. Sales Associate

Founded in 2014, we are an international team of passionate tech professionals operating with offices in Frankfurt, London, and Jakarta. Our mission is to deliver mobile and web-based enterprise apps across Europe, North America, Australia and Asia. We were awarded the Seal of Excellence in regard of “High Quality“ by the EU Commission.

2Viz

The Role 
 
As a Senior Digital Designer, you’ll play a key role in shaping the creative direction of projects across our global portfolio. You’ll lead the design of interactive mobile apps, digital learning experiences and advanced enterprise dashboards, balancing creativity, usability, and brand integrity. 
 
You’ll collaborate closely with designers in Europe and in Indonesia, helping raise design standards and champion best practices across UX, UI, and digital storytelling. 
 
 
What You’ll Do

<ul>
	<li>Lead the creative process from concept through to delivery.</li>
	<li>Design beautiful, functional, and responsive web and app interfaces.</li>
	<li>Translate strategic and UX insights into clear, engaging design solutions.</li>
	<li>Collaborate with our development, product, and client teams to bring ideas to life</li>
	<li>Present confidently to internal stakeholders in English.</li>
	<li>Manage multiple design projects, prioritising effectively under tight deadlines.</li>
	<li>Contribute to and maintain design systems, ensuring brand consistency.</li>
	<li>Provide creative mentorship and feedback to junior and midweight designers.</li>
	<li>Stay ahead of evolving design trends, tools, and technologies.</li>
</ul>

 
About Us 
 
We are 2Viz, a global digital innovation agency, creating world-class enterprise experiences for brands such as Royal Caribbean, Disney, and The British Army. 
Our award-winning software and creative strategy empower organisations to connect, sell, train, and engage in powerful new ways, from immersive mobile experiences to complex, data-driven platforms. 
 
We work differently by embedding ourselves with our clients, understanding their challenges, and designing bespoke solutions that make a real difference. 
 
As part of our continued growth, we’re expanding our creative hub in Indonesia, and we’re looking for a talented Senior Digital Designer to join our team.

Why 2Viz

<ul>
	<li>Join a global creative team spanning UK, Germany, and Indonesia.</li>
	<li>Enjoy remote working flexibility.</li>
	<li>Influence high-profile digital projects across travel, hospitality, automotive, and wellness.</li>
	<li>Collaborative work environment with exposure to cutting-edge technology projects.</li>
	<li>Professional growth and development opportunities.</li>
	<li>Work in a culture that values creativity, learning, and innovation.</li>
	<li>Career growth opportunities with a fast-scaling international company.</li>
</ul>

Kalibrr Job Search

Store Operations Supervisor for Food Services

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Senior Digital Designer