Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.
If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.
Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!
Join us and grow your career in the IT industry!

YONDU INC.

Overview 
We are seeking a highly skilled and experienced Operations (Ops) Shared Services Lead to oversee the offshoring of our ops shared services from Singapore and Australia to Manila. The scope of the operation supports the sales and delivery operations. 
This role requires a strategic thinker with exceptional leadership and stakeholder management skills, a deep understanding of ops shared services, and a proven track record in managing offshoring operations.

 
Key Responsibilities 
Planning and Execution

<ul>
	<li>Develop and implement a comprehensive strategy for offshoring ops shared services.</li>
	<li>Establish a clear strategy to the shared services centre by setting up a team organically within the organization.</li>
	<li>Collaborate with senior leaders to align offshoring initiatives to provide great service experience to the business while ensuring optimal costs.</li>
</ul>

Project Management

<ul>
	<li>Lead the end-to-end project management of setting up the ops shared services centre, ensuring timely and successful transition.</li>
	<li>Develop detailed project plan, including timelines, milestones, and resource allocation.</li>
	<li>Coordinate with relevant stakeholders to ensure seamless integration of offshored services.</li>
	<li>Monitor project progress and address any issues or risks that may arise.</li>
</ul>

Team Leadership and Development

<ul>
	<li>Build and lead a high-performing team of professionals in Manila.</li>
	<li>Provide guidance, mentorship, and support to team members, fostering a culture of continuous improvement.</li>
	<li>Conduct regular performance evaluations and implement professional development plans.</li>
</ul>

Stakeholder Management

<ul>
	<li>Establish and maintain strong relationships with key stakeholders in Singapore, Australia, and Manila.</li>
	<li>Communicate effectively with stakeholders to ensure alignment and support for offshoring initiatives and subsequently on the operations.</li>
	<li>Address any concerns, risks or issues raised by stakeholders and provide regular updates on project status during the set-up phase and during operational phase.</li>
	<li>Alert and escalate any concerns, risks or issues early and work with stakeholder to resolve or mitigate. </li>
	<li>Setup and Operation</li>
	<li>Set up the ops shared services centre.</li>
	<li>Identify and implement best practices for shared services processes to enhance efficiency and effectiveness on an ongoing basis.</li>
	<li>Continuously evaluate and improve offshored services (e.g. introduce process improvement, automation, AI) to meet evolving business needs.</li>
	<li>Proactively support business to identify new shared services.</li>
	<li>Ensure compliance with all relevant regulations, standards, and policies. 
	 
	Financial and Business Case Management</li>
	<li>Manage the budget for offshoring initiatives and ensure cost-effective allocation of resources.</li>
	<li>Track and report on financial performance, identifying opportunities for cost savings and optimisation.</li>
</ul>

Provide half-yearly report on cost savings and improvements achieved.

Shared Services Operations Lead

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

MedGrocer

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Medical Services Specialist ensures smooth clinic operations by coordinating activities, ensuring compliance, conducting audits, delivering training, and managing client relations to maintain high-quality service delivery.

Why Join MedGrocer?

At MedGrocer, you will gain autonomy through engaging projects like conducting onsite audits and developing training programs to enhance our clinic operations. You will collaborate with a team of medical staff and account stakeholders, directly contributing to our purpose of improving the lives of over one million Filipinos by ensuring high-quality service on our digitally-enabled platform.

 

Key Responsibilities

<ul>
	<li>Foster alignment between headquarters, medical staff, and client stakeholders through clear communication and effective issue resolution.</li>
	<li>Oversee daily clinic operations to ensure coordination and compliance with company policies, regulatory standards, and client requirements.</li>
	<li>Conduct regular onsite audits to assess clinic performance, identify process improvements, and ensure adherence to quality standards.</li>
	<li>Develop and deliver training programs to enhance clinic operations and service delivery.</li>
	<li>Serve as a key point of contact for client concerns, questions, and feedback to proactively enhance client satisfaction.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Medical Services Specialist | Makati

HÖEGH EVI SERVICES AS is a multinational company organized and existing under the laws of Norway, was duly licensed by this Commission in accordance with the Omnibus Investments Code of 1987, as amended by RA 8756 and its implementing rules and regulations and with a favorable recommendation from the Board of Investments dated August 29, 2018, to establish its Regional Operating Headquarters in the Philippines doing business as Höegh Evi Services ROHQ to: engage in general administration and planning; business planning and coordination; sourcing/procurement of raw materials and components; corporate finance advisory services; marketing control and sales promotion; training and personnel management; logistics services; research and development services and product development; technical support and maintenance; data processing and communication; and business development.

Höegh Evi Services ROHQ

Höegh Evi is a pioneer within maritime energy infrastructure, providing fast-track floating LNG terminals enabling national and regional energy security around the world. Our purpose is to accelerate countries to energy security and transition by providing innovative and flexible marine energy infrastructure. The flexibility provided by floating terminal solutions also supports the transition to clean, carbon-free energy.

We are a truly global company, present in Norway, Germany, Lithuania, United Kingdom, the USA, Singapore, Indonesia, Egypt, Colombia, Brazil, Jamaica and the Philippines.

Owned by Larus Holding Limited, a 50/50 joint venture between Leif Höegh &amp; Co. Ltd. and Funds managed by Igneo Infrastructure Partners, we employ approximately 900 employees at sea and onshore.

Job Description

The Digital Workplace &amp; Collaboration Services Lead is a subject matter expert in Microsoft 365, responsible for implementing, and optimizing collaboration and productivity solutions across the organization. 
The role ensures secure, compliant, and effective use of M365 services, including Teams, SharePoint (internal and external), OneDrive, Exchange Online, and endpoint devices. This role focuses on technical leadership, governance, and digital workplace enablement.

Principal Accountabilities

<ul>
	<li>Serve as SME and operational owner for Microsoft 365 collaboration services (Teams, SharePoint Online—internal and external, OneDrive, Exchange Online, M365 Groups), ensuring stable and reliable operations.</li>
	<li>Own day-to-day M365 operations, including service health monitoring, incident and escalation management, root-cause analysis, and coordination with internal teams, vendors, and Microsoft support.</li>
	<li>Manage endpoint operations and compliance via Microsoft Intune/MDM, ensuring devices are secure, compliant, and fully operational throughout their lifecycle.</li>
	<li>Continuously optimize M365 environments with focus on availability, performance, standardization, change control, and resilience.</li>
	<li>Ensure adherence to corporate policies, procedures, and cybersecurity requirements.</li>
	<li>Advise IT teams and business stakeholders on M365 best practices, governance, adoption, and security.</li>
	<li>Manage identity, access, and document security (RBAC, DLP, sensitivity labels, retention, external sharing).</li>
	<li>Maintain compliance with regulatory requirements (e.g., GDPR) and internal policies; perform impact assessments and recommend improvements.</li>
	<li>Resolve complex M365, Teams, SharePoint, and endpoint issues in coordination with relevant stakeholders.</li>
	<li>Monitor usage, adoption, and compliance metrics; recommend continuous improvements.</li>
	<li>Participate in relevant initiatives and projects.</li>
</ul>

Main Tasks

<ul>
	<li>Configure and optimize Teams, SharePoint Online (internal and external), OneDrive, Exchange Online, and M365 Groups.</li>
	<li>Manage corporate devices via Intune/MDM, including provisioning, configuration, security, and compliance monitoring.</li>
	<li>Implement and enforce governance policies, naming conventions, access controls, lifecycle management, and document security.</li>
	<li>Monitor and report on M365 adoption, Teams usage, SharePoint health, endpoint compliance, and DLP alerts.</li>
	<li>Conduct user training, workshops, and awareness initiatives on collaboration and security best practices.</li>
	<li>Troubleshoot complex issues across M365, SharePoint, Teams, OneDrive, and endpoints.</li>
	<li>Support integration of M365 with other business systems and hybrid collaboration scenarios.</li>
	<li>Act as escalation point for governance, security, compliance, and adoption queries across global teams.</li>
</ul>

Digital Workplace & Collaboration Services Lead

Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Summary of Work Activities and Responsibilities:

The Student-Athlete Services Officer for Non-Academic Concerns is responsible for comprehensive coordination, administration, and implementation of programs and services supporting the well-being of student-athletes outside their academic life. This includes logistics, scholarships, travel, stipend, compliance processing, documentation, and daily coordination with Program Heads and coaches.

 

Main Duties and Responsibilities

<ul>
	<li>Student-Athlete Support and Coordination
	<ul>
		<li>Serves as first-line support for non-academic concerns of student-athletes and ensures timely resolution.</li>
		<li>Coordinates with coaches and Program Heads to assess and address team needs.</li>
		<li>Facilitates onboarding and orientation of new student-athletes.</li>
		<li>Operations and Sports Program Administration</li>
		<li>Plans and oversees implementation of sports-related administrative requirements.</li>
		<li>Disseminate memos and communications to Program Heads, coaches, and student-athletes.</li>
		<li>Prepares and circulates the weekly Sports Bulletin via social media posts.</li>
		<li>Maintains updated databases of schedules, results, and athlete records.</li>
	</ul>
	</li>
	<li>Scholarship and Financial Aid Administration
	<ul>
		<li>Oversees administration and monitoring of scholarship grants.</li>
		<li>Coordinates with the Office of Admission and Aid of the Loyola Schools for processing scholarship grants.</li>
		<li>Coordinates with the Central Accounting Office for the processing of scholarship grants for Junior and Senior High School.</li>
		<li>Guides student-athletes on scholarship requirements and documentation.</li>
		<li>Prepares the request for allowance and meal subsidy of student-athletes.</li>
	</ul>
	</li>
	<li>Recruitment and Admission Support
	<ul>
		<li>Implements recruitment-related tasks including ACET application and appeal tracking.</li>
		<li>Monitors incoming athlete requirements and statuses.</li>
		<li>Logistics, Travel, and Residency</li>
		<li>Facilitates on-campus residence arrangements for student-athletes.</li>
		<li>Prepares and coordinates all local and international team travel arrangements.</li>
		<li>Act as Team Leader for official delegations to local (National University Games, Jesuit Athletic Meet) and international (Universiade, ASEAN University Games) tournaments held outside Metro Manila.</li>
	</ul>
	</li>
	<li>Intercollegiate and External Requirements
	<ul>
		<li>Coordinates with suppliers, outfitters, and University sponsors for uniforms, gears, and other necessary equipment.</li>
		<li>Manages the release and distribution of uniforms, gears, and equipment to all teams.</li>
	</ul>
	</li>
	<li>Administrative Support
	<ul>
		<li>Maintains database of athlete awards and accomplishments.</li>
		<li>Supports selection process for Athlete Scholar and Athlete of the Year.</li>
		<li>Organizes and documents meetings, including minutes and action items.</li>
		<li>Ensures systematic filing and archival of documents.</li>
		<li>Keeps and maintains the inventory of all uniforms, gears, and equipment from the University sponsors.</li>
		<li>Performs other duties assigned by the Assistant Director for Operations.</li>
	</ul>
	</li>
</ul>

Student Athlete Services Officer for Non Academic Concerns

<ul>
	<li class="text-justify">Single Point of Contact of users both internal and external. </li>
	<li class="text-justify">Receiving, logging, and managing calls via telephone and email. </li>
	<li class="text-justify">Provides first-level support to queries and issues using the knowledge base in accordance with incident management and request fulfillment process. </li>
	<li class="text-justify">Logs all tickets/service requests thru Ticketing System and ensure that all are escalated to appropriate departments. </li>
	<li class="text-justify">Ensures that service incidents are acknowledged, escalated, and resolved according to Service Level Agreement (SLA). </li>
	<li class="text-justify">Takes ownership of user problems and follows up the status of problems on behalf of the user and communicates progress in a timely manner. </li>
	<li class="text-justify">Prepares reports and assure that information is readily available. </li>
	<li class="text-justify">Other job-related activities that may be assigned from time to time.</li>
</ul>

Service Desk

Multisys Technologies Corporation is considered one of the leading software solutions company in the Philippines that provides a wide range of cost-effective, full-scale software services, system platforms, and integrations being used by thousands of companies and organizations.


Empowering Your Business

A leading software company in the Philippines, Multisys has been steadfast in seeking greater digital transformation for the country, through systems design, development (programming), and deployment (implementation).

Who We Are

We are a software solutions company backed by a team of full-stack developers and elite programmers.


What We Do

Multisys empowers businesses and is a partner to everyone. The wide breadth of copyrighted platforms and solutions that we openly offer underscores our relentless commitment to helping private companies operate more efficiently and grow, as well as to assist government agencies for faster and more effective delivery of services to the public.

How We Help

We put our heart and core on system automation and integration services that expedite various processes and transactions—ultimately helping reinforce the ease of doing business across the Philippines archipelago.


Corporate Principle

We pursue and bring solutions beyond software development to create impactful advancement to empower businesses.

Our Mission

Our mission is to build a sustainable and future-ready society by providing smart solutions to empower businesses and partners to expedite and streamline their processes.

Our Vision

Our vision is to revolutionize ways of life towards greater digital transformation through innovative software solutions.

Our Culture

We Work to Play and Play to Win
We maintain a casual work environment to inspire our people and help them achieve more.

Multisys Technologies Corporation

The Service Delivery Specialist is responsible for supporting the effective execution, monitoring, and improvement of service delivery operations across assigned projects. The role works closely with Service Delivery Supervisors, R&amp;D, L1 Support, and other cross-functional teams to ensure smooth project coordination, timely issue resolution, and high-quality service delivery to clients and end-users.

Service Delivery Specialist

Founded in 2000, Ztek Consulting Inc. is a certified minority- and woman-owned business enterprise with over 20 years of proven success in workforce and talent management. Headquartered in Atlanta, Georgia, Ztek operates across the United States, Mexico, Canada, the European Union, India, and the Philippines—delivering workforce solutions that shape global talent strategies from local markets.

At Ztek, we combine human expertise with advanced analytics, machine learning, and AI-driven talent strategies to deliver customized, metric-based solutions for clients worldwide. Our work spans industries such as information technology, healthcare, banking and financial services, aerospace and defense, supply chain and logistics, government, insurance, consumer packaged goods, retail, manufacturing, and pharmaceuticals.

Global Impact, Local Presence

We empower Filipino professionals to grow global careers without leaving the country. Through Ztek, candidates gain:

Access to international clients and projects across diverse industries
Opportunities to contribute to high-value, data-driven workforce initiatives
Exposure to global workforce standards and AI-enabled solutions
Credibility and Innovation
20+ years of workforce consulting excellence
30,000+ global hires since inception and 800+ contractors deployed annually
1.5 million hours of professional services delivered each year
Certified Woman-Owned Business recognized for diversity and inclusion
Pioneering programs like Z-V.E.T, connecting highly skilled veterans to client opportunities
Diversity and Inclusion
Our initiatives support neurodiverse talent, veterans, and women returning to the workforce. We are committed to fostering an inclusive, respectful, and high-performance workplace where integrity, collaboration, customer focus, and innovation thrive.
 

Recruitment Notice
Ztek is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs, without discrimination of any kind as protected by law.
We do not charge any fees at any stage of the recruitment process. Any request for payment related to job applications, employment, training, or equipment should be treated as fraudulent and reported immediately.

Ztek Consulting Inc.

Position Overview: 
 
As a Customer Service Specialist, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable! 
 
Hours of Work:Onsite - Monday – Friday 6:30am – 11:00pm &amp; Saturday 7:30am – 8:00pm EST (Rotatinal shifts)

<ul>
	<li>
	Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions
	</li>
	<li>
	To fulfil customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times
	</li>
	<li>
	Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided
	</li>
	<li>
	Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfilment
	</li>
	<li>
	Remain current on program and product information by being committed to continuous learning
	</li>
	<li>
	Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data
	</li>
</ul>

Customer Service Specialist

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

Job Description:

<ul>
	<li>Serve as the primary point of contact for service delivery matters</li>
	<li>Ensure services are delivered in accordance with SLAs and quality standards</li>
	<li>Monitor KPIs (response time, resolution time, uptime, customer satisfaction)</li>
	<li>Manage escalations and ensure timely issue resolution</li>
	<li>Lead incident management and post-incident reviews (RCA)</li>
	<li>Coordinate service transitions, upgrades, and changes</li>
	<li>Provide regular service performance reports to clients and senior management</li>
	<li>Lead and support service delivery teams to meet operational targets</li>
	<li>Drive continuous service improvement initiatives</li>
</ul>

Service Delivery Manager

Position Overview:

As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.

 
Hours of Work: Onsite - Monday-Sunday 7:00am-11:00pm EST (Rotational Shifts)

Responsibilities:

<ul>
	<li>0-1 year of experience preferably working in call center/contact center environment</li>
	<li>Having experience in Retail/Finance operations would be good to have</li>
</ul>

• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.

• Respond to customer inquiries in a pleasant, courteous, professional, and well- informe manner.

• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.

• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.

• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.

• Remain current on program information and business initiatives, as well as corporate products and processes.

• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.

Customer Service Representative

Concepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.

CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.

With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.

Concepcion Industrial Corporation

Concepcion Industrial Corporation stands as the leader in the manufacturing and distribution of home appliances and industrial solutions for over 60 years. The company proudly carries global brands like Carrier, Midea, Shark Ninja, and Condura to Filipino homes and businesses.

Together with its partnership with Otis, a pioneer and global leader in elevator technology with a rich history spanning 170 years, Concepcion-Otis Philippines, Inc. (COPI) is dedicated to its three absolutes: Safety, Quality, and Ethics.
These guiding principles empower COPI to provide safe, intelligent, and dependable elevators, escalators, and moving walkways for businesses and homes throughout the Philippines.

As COPI capitalizes on the growth in the construction sector, it is actively expanding, taking on new projects, and continuously enhancing its service offerings across the country. This growth illustrates COPI’s ambition to be recognized as both a thought leader and a market leader in the industry

Concepcion Otis Philippines Inc.

<ul>
	<li>Promote and sell maintenance contracts and after-sales services for elevator and escalator systems.</li>
	<li>Conduct client visits and assessments to tailor service packages based on equipment needs.</li>
	<li>Build and maintain strong relationships with property managers and facility owners.</li>
	<li>Coordinate with technical teams to ensure high service reliability and customer satisfaction.</li>
</ul>

Sales and Marketing Knowledge

Customer Service

Technical Skills

Negotiation

Service Sales Engineer

Job Summary:

We are seeking a proactive and customer-focused Customer Service Support professional with experience in e-commerce. The ideal candidate will ensure a seamless customer experience by promptly addressing inquiries, resolving issues, and managing transactions related to orders, returns, and technical concerns.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries across all communication channels (chat, email, phone, social media).

• Utilize the company knowledge base and resources to provide accurate information and effective solutions.

• Address customer needs, complaints, and concerns related to products and services, ensuring timely resolution.

• Gather and document complete details for requests involving order modifications, schedule changes, returns, warranty claims, and technical issues.

• Prepare and submit escalation requests for product replacements or complex issues when necessary.

• Accurately log and document daily chat and customer service transactions.

• Provide intraday hourly status updates to maintain visibility of operational performance and workload.

• Collaborate with internal teams to ensure smooth operations and high-quality customer experience.

Customer Service Support

<ul>
	<li>Single Point of Contact of users both internal and external. </li>
	<li>Receiving, logging, and managing calls via telephone and email. </li>
	<li>Provides first-level support to queries and issues using the knowledge base in accordance with incident management and request fulfillment process. </li>
	<li>Logs all tickets/service requests thru Ticketing System and ensure that all are escalated to appropriate departments. </li>
	<li>Ensures that service incidents are acknowledged, escalated, and resolved according to Service Level Agreement (SLA). </li>
	<li>Takes ownership of user problems and follows up the status of problems on behalf of the user and communicates progress in a timely manner. </li>
	<li>Prepares reports and assure that information is readily available. </li>
	<li>Other job-related activities that may be assigned from time to time.</li>
</ul>

IT Service Desk

Distriphil is a national pharmaceutical distribution company. Although new in the industry, as a company, the men and women behind Distriphil are considered veterans in the pharmaceutical field. Banded together under the banner of Chiongbian Group of Companies, Distriphil aims to be the healthcare industry's leading partner in health and wellness.

Being a pharmaceutical company, we always strive to provide each and every Filipino access to the best yet most affordable medicine that there is to offer. Setting new standards in the healthcare industry is our way of serving. We are committed to giving only the very best for the people most important to us: our patients.

At Distriphil, we place the people we help at the heart of everything we do because they are the reason for being.

Distribution Solutions Phils Inc.

<ul>
	<li>Responsible for order processing of Sales Orders and Purchase Orders.</li>
	<li>Check and receive all sales orders for completeness of data necessary for fast and accurate encoding of orders, picking and delivery to customers.</li>
	<li>Encodes data and orders in the system diligently and accurately for database building.</li>
	<li>Responsible for seeking approvals for orders and for providing necessary documents promptly for fast processing of deliveries.</li>
	<li>Follow up customers on payments and collection of such payments.</li>
	<li>Attends to / answers customers’ various inquiries on the status of their orders, accounts and deliveries as well as complaints.</li>
	<li>Responsible for monitoring Reports – Sales order monitoring, SI filing, Initial stocks monitoring, complaints monitoring, inventory, etc.</li>
	<li>Inter-departmental coordination regarding operational concerns. Coordinates closely with warehouse for delivery schedules, special instructions from customers and others.</li>
	<li>Confirmation and verification of returned invoices and reasons for rejections.</li>
	<li>Accounts Receivable collections. Follow-up and schedule collection of outstanding ARs.</li>
	<li>Follow established policies and procedures especially established timelines, cut-offs and lead times.</li>
	<li>Performs other duties that may be assigned by immediate superior from time to time.</li>
</ul>

omnie is an operations and support partner that helps businesses run more efficiently through specialized service divisions. Through omnieCSR and omnieAccounting, we provide organizations with the customer support and financial infrastructure needed to grow with confidence.

At omnieCSR, we deliver outsourced customer support powered by a blend of AI technology and highly trained human agents. Our teams handle voice, SMS, email, live chat, social media, and messaging platforms, helping companies resolve issues quickly while creating positive experiences for their customers.

Through omnieAccounting, we provide reliable accounting and financial support that helps businesses stay organized, compliant, and informed. Our services give companies clearer visibility into their financial performance so they can make smarter operational and growth decisions.

By combining customer experience operations with financial support, omnie allows companies across a wide range of industries to streamline essential business functions while focusing on what matters most: building great products, serving their customers, and growing their business.

omnie

Position Overview

We are seeking a dependable and customer-focused Customer Service Specialist. This role is responsible for assisting customers with inquiries related to gift cards, accounts, and payment issues through both phone and email support. The ideal candidate is comfortable working in a high-volume support environment, demonstrates strong problem-solving skills, and can efficiently navigate multiple systems while maintaining a positive customer experience. This role is similar to a call center or BPO customer support position, where agents are expected to manage a steady stream of customer inquiries while meeting daily productivity and quality targets.

Key Responsibilities

Customer Support

<ul>
	<li>Respond to customer inquiries related to gift cards, account access, balances, redemption issues, and payment concerns.</li>
	<li>Provide support via chat, email and phone channels while maintaining a professional and customer-first approach.</li>
	<li>Assist customers in troubleshooting common issues related to gift card activation, redemption errors, login problems, and payment processing.</li>
	<li>Escalate complex issues to internal teams when required while ensuring customers receive timely updates.</li>
</ul>

Email and Call Management

<ul>
	<li>Manage a high volume of requests daily.</li>
	<li>Meet productivity targets, including a minimum KPI of 60 resolved tickets per day.</li>
	<li>Ensure calls and emails are handled efficiently while maintaining quality and accuracy.</li>
	<li>Document all customer interactions clearly within internal systems.</li>
</ul>

Issue Resolution

<ul>
	<li>Investigate and resolve customer concerns related to:</li>
	<li>Gift card purchases</li>
	<li>Redemption issues</li>
	<li>Account access problems</li>
	<li>Payment processing errors</li>
	<li>Balance inquiries</li>
	<li>Coordinate with internal teams when necessary to resolve billing or technical issues.</li>
</ul>

Process Compliance

<ul>
	<li>Follow internal customer service processes and escalation protocols.</li>
	<li>Maintain accurate records of customer interactions and issue resolutions.</li>
	<li>Ensure customer information and financial data are handled securely and in accordance with company policies.</li>
</ul>

Required Tech Stack

<ul>
	<li>Agents must have a reliable work computer, preferably dual monitors</li>
	<li>Reliable and fast internet with backup incase of outages</li>
	<li>Quiet and professional workspace suitable for taking customer calls</li>
</ul>

What Success Looks Like

<ul>
	<li>Customer inquiries are resolved quickly and accurately.</li>
	<li>Email KPI targets of 60+ resolved tickets per day are consistently achieved.</li>
	<li>Calls are handled professionally with a strong focus on customer satisfaction.</li>
	<li>Issues are documented clearly and escalated appropriately when necessary.</li>
	<li>Customers have confidence that their gift card, payment, and account issues are handled effectively.</li>
</ul>

Schedule

<ul>
	<li>Candidates are required to work on PST schedule and some weekends will be required.</li>
</ul>

3M believes science helps create a brighter world for everyone. Using 49 unique technology platforms and industry-defining research and development, we unlock the power of people, ideas and science to reimagine what’s possible. Across safety and industrial, transportation and electronics, and consumer markets, 3M is dedicated to applying and sharing our expertise to help customers, communities, and society solve their greatest challenges.

3M has been improving lives in Southeast Asia for more than 60 years, beginning with the founding of 3M in the Philippines in 1961. The company has operations across Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam.

3M Service Center APAC, Inc.

Key Responsibilities:

<ul>
	<li>Apply sourcing methods and lead approved process and tool improvements.</li>
	<li>Lead short-term projects aligned with business strategy, ensuring deliverables and deadlines are met.</li>
	<li>Supervise assigned team members and/or Non‑3M Workers, including work prioritization, task assignments, and performance feedback.</li>
	<li>Address complex or non-routine inquiries using analytical and problem‑solving skills.</li>
	<li>Provide leadership within the team and influence operational decisions across work groups.</li>
	<li>Collaborate with other departments to resolve issues, expedite work, and ensure project alignment with business needs.</li>
	<li>Oversee process evaluation, service transitions and continuous improvement initiatives; support development of specifications and sourcing strategies.</li>
	<li>Lead sourcing compliance activities and ensure adherence to internal guidelines, corporate policies, and 3M standards.</li>
	<li>Participate in corporate programs and maintain compliance with professional and quality standards.</li>
	<li>Work flexible hours as needed to support global procurement requirements.</li>
	<li>Perform additional duties as assigned.</li>
</ul>

Supervisory Responsibilities:

<ul>
	<li>Provide coaching, training, work assignment management, and performance reviews.</li>
	<li>Ensure adherence to corporate and location policies; address policy violations appropriately.</li>
	<li>Manage workforce vendor relationships and contracts as required.</li>
</ul>

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