Quezon City is a vast and teeming city with a steadily increasing income and occupation of one-third of Metro Manila’s total land area. It now serves as the Philippines’ government center with the legislature and other important government offices located in its area. All of these are reminiscent of the same noble dream that brought forth the creation of the City.

Quezon City is situated on the northeast portion of Metro Manila. It is bounded on the north by Caloocan City and San Jose del Monte City in Bulacan Province, on the east by San Mateo and Marikina, on the south by Pasig and Mandaluyong, San Juan and Manila, and on the west by Valenzuela, Caloocan, and Manila. Its northeastern and eastern boundaries are defined by the Novaliches Watershed and the Marikina River. With an area of 16,112.58 hectares (based on 1995 GIS graphical plot), it is the largest among the sixteen (16) cities and one (1) municipality in the region and is almost one-fourth the size of Metro Manila.

VISION

The Quezon City Government envisions itself to be a model of effective governance and responsible leadership, working in partnership with the citizenry in building a Quality Community. 

MISSION

To provide quality service which will make Quezon City an ideal community where people live, work and do business in a hospitable, progressive & peaceful environment.

For more information on the application process, kindly visit the link below to learn more.

t.ly/Hpx8



Quezon City Local Government

The Quezon City Polytechnic was created on March 1, 1994 by virtue of the City Council Ordinance No. SP-171 an institution to primarily undertake the training and development of qualified technicians and skilled workers.

The Three-Year Technician Curriculum was introduced in the SY 1994-1995 designed to develop highly competent technicians for industry in the areas of Automotive Technology, Electrical Technology, Welding Technology, Refrigeration and Air-Conditioning Technology, and Fashion Technology. Added to the Three-Year Curriculum in the school year that followed were Electronics Technology, Mechanical Technology or Machine Shop, Computer Technology and an industry-led pilot course in Boiler Technology.

The QCPU established its reputation among local government units as a show window and model technology-based institution paving the way for its recognition of the Technical Education and Skills Development Authority (TESDA) and developing a strong alliance with the Japan International Cooperation Agency (JICA).

In 2001, Ordinance SP – 1030 created a charter for the establishment of Quezon City Polytechnic University. QCPU started its operation by offering one (1) year programs and short term courses. By the year 2005, QCPU started offering college degree courses. Right now, QCPU prides itself in providing employment to its graduates and serves as a tool for national development, particularly in Quezon City.

Under the leadership of Mayor Feliciano Belmonte, Jr., starting SY 2005, meaningful access to higher education is now possible with a ladderized concept of pursuing higher education. The idea is that every person should have the opportunity for education and training commensurate to his abilities.

Quezon City University

<ul>
	<li>Implement the training and academic programs that may be assigned by the University;</li>
	<li>Evaluates the students' performance in class;</li>
	<li>Strictly comply with existing administrative rules and regulations on office decorum, attendance, and other existing policies of the University;</li>
	<li>Participate in all official University activities or undertakings, as may be assigned;</li>
	<li>Performs such other duties and responsibilities as may be assigned to them by the dean.</li>
</ul>

Information Technology Lecturer

The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes. 

Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students. 

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia. 

The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Under the direct supervision of the Alumni Formation and Services Head (ASFH), the Alumni Formation and Services Officer is primarily responsible for ensuring that formation programs for the alumni are properly organized, communicated, and executed.

Main Duties and Responsibilities

I. Alumni Formation

<ul>
	<li>Assists the ASFH in the creation and implementation of alumni formation programs following the University's strategic thrusts</li>
	<li>Evaluates existing programs and projects to identify ways to improve implementation, and/or ways to improve alumni engagement and connection to the University</li>
	<li>Conducts research and surveys geared towards improving the services of the Office to increase alumni engagement and provides recommendation to the Director, and to determine interest points of the greater alumni population for future alumni engagement events and projects</li>
	<li>Coordinates with internal and external individuals and groups in organizing and implementing various formation programs and activities of the Section</li>
	<li>Conceptualizes and writes communication materials and website content for promoting alumni formation services, and coordinates with the University Marketing and Communications Office (UMCO) to ensure alignment with the objectives of the University </li>
</ul>

II. Alumni Services

<ul>
	<li>Benchmarks with other schools, local and international, in terms of best practices on communications to identify opportunities for improving internal practices, and recommending them to the AFSH</li>
	<li>Coordinates with various individuals and groups, both within and outside of the University, ensuring the successful implementation of events, activities, programs, content, and other related services consistent with the Section's purpose (e.g., Ignatian Festival, Bonfires, the Ateneo Sports Hall of Fame, University Planner, etc.)</li>
	<li>Writes articles and provides photos for the Fabilioh and the bi-annual Alumni Magazine to assist the AFSH in their timely release</li>
	<li>Provides assistance to the Ateneo Alumni Association (AAA) and the various alumni organizations in their events and projects, including the annual Grand Alumni Homecoming and campus tours for visiting alumni or balikbayans</li>
	<li>Coordinates information requests with concerned individuals and groups to ensure they are provided in a timely, accurate manner that is consistent with University policies
	<ul style="list-style-type: circle;">
		<li>Responds to queries and requests from alumni, connects them with relevant University offices</li>
		<li>Provides lists and sends out email announcements for official events</li>
	</ul>
	</li>
	<li>Disseminates information on alumni demise and ensures that the batchmates of the deceased are informed, and sends out messages of condolences to the bereaved family</li>
</ul>

III. Performs other office-related tasks as may be assigned by immediate supervisor or authorized representatives

Alumni Formation and Services Officer

Ayala Land transformed the Philippine landscape with the nation's premier business district over five decades ago. As the largest, most experienced, and most trusted company in its field, Ayala Land leads the burgeoning real estate industry in the Philippines with prime residential and commercial developments.

Ayala Land Premier carries the heritage of Ayala Land. From high-rise condominiums to suburban environments and leisure communities, Ayala Land Premier developments are true testaments to high-quality living. Heralded for their prestige, choice location, and unrivaled land value appreciation, each development guarantees prime locations and desired addresses.

At Ayala Land Premier, our biggest investment is our people. We train them to be the best that they can be. We support them in their drive to achieve their aspirations. And most of all, we inspire them to build strong relationships with clients.

You can now live your dream of a high-paying job, travel opportunities, and excellent chances of climbing up the corporate ladder in a prestigious company.

We reward people not only with excellent pay and perks but also with advancement in a solid career in the Real Estate industry.

Join our growing sales force now!

Ayala Land Premier

The Client Services and Accounts Management Associate manages client interactions and account servicing for assigned Ayala Land Premier real estate projects. This includes addressing inquiries, requests, follow-ups, and complaints, while ensuring clients receive timely, accurate, and complete updates throughout key project milestones.

Key Responsibilities

Client Services: Manages client communications via Salesforce, hotline, email, and meetings; ensures timely resolution of concerns and proactive updates on client milestones 

System Monitoring: Tracks and evaluates cases through Salesforce and Access Ayala platform; ensures accurate documentation and client data management.

Stakeholder Coordination: Collaborates with Customer Relations, Amicassa, and other departments to ensure client satisfaction and alignment.

Reporting: Prepares regular reports and dashboards for internal reviews and committees.

Client Services and Accounts Management Associate

SMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

SMX Convention Specialist Corp.

The Director of Banquet and Event Services at the SMX Convention Center is responsible for overseeing the seamless execution of events, banquets, and exhibitions. This role involves fostering a sales-oriented culture, delivering exceptional customer service, managing expenses effectively, providing leadership, and supporting the overall financial success of the convention center. Additionally, the Director is responsible for accrediting caterers and booth contractors, ensuring supplier compliance, and collecting valuable event feedback.

Director of Banquet and Event Services

Inquirer Interactive, Inc., better known as INQUIRER.net, is the official news website and social media arm of the INQUIRER Group of Companies (IGC). It has been at the forefront of online news publishing for the past 27 years. INQUIRER.net features breaking news 24/7, as well as the latest on national and foreign issues and current events. It also highlights compelling commentaries and features on Politics, Entertainment, Sports, Lifestyle, Business, and Technology, as well as stories from around the world that are relevant to Filipinos overseas. 

INQUIRER.net offers multimedia features, easy channel navigation, strong social media presence and numerous engagement platforms that allow the readers to experience content anytime, anywhere, always.

Under the INQUIRER.net umbrella are titles which cater to different audience segments and interests. Among them are CDN Digital (formerly Cebu Daily News, which was acquired in 2019), Bandera (acquired in 2019), Lifestyle.INQ, POP!, Esports, INQUIRER.net US & Canada, and the Hinge Inquirer titles (acquired 2021).

The company continues with its mission to bring credible news and information to Filipinos in and around the world through its award-winning brand of journalism.

Inquirer Interactive Inc.

Key Responsibilities:

<ol>
	<li>Content creation: Write and publish articles, news stories, and features on emerging technologies, product reviews, industry analysis, and tech company profiles. A minimum of five stories per day is expected.</li>
	<li>Research: Conduct research and stay abreast of the latest technology and IT news, trends, and developments.</li>
	<li>Interviewing and networking: Conduct interviews with technology experts, business leaders, and other key players in the tech industry.</li>
	<li>Fact-checking and accuracy: Ensure all published content is factually correct and up-to-date.</li>
	<li>Visual content: Provide/produce visual elements (images, videos, infographics) to enhance the storytelling.</li>
</ol>

News Writing

Interviewing

Multimedia Reporter for Technology

Summary of Work Activities and Responsibilities

Under the direct supervision of the Director, the Career Advisor assists in the planning, implementation, and evaluation of initiatives related to career development of undergraduate students, networking with the employment sector, and research. This position provides career counseling to undergraduate students and alumni and helps them with education plans, shifting, and other job-related issues (i.e., finding work and setting career goals).

 

Main Duties and Responsibilities

I. Career Advising 

<ul>
	<li>Provides career resources to undergraduate students and alumni by interpreting career assessment tools, individual/group training sessions, and orientation programs to help them know their abilities, skills, interests, and values.</li>
	<li>Conducts sessions on goal-setting, resume-writing, interview tips, negotiating job offers, and shifting degree concentrations.</li>
</ul>

 

II. Networking 

<ul>
	<li>Liaises with both internal (faculty) and external (employment sector) stakeholders to promote employability and facilitate the recruitment and career movement of graduating students and alumni.</li>
	<li>Facilitates placement and referrals for undergraduate and graduating students and alumni looking for employment, internship, further studies, and career movement opportunities.</li>
	<li>Assists in organizing career-related events involving participation of the employment sector, faculty, administrative offices, and student groups (e.g., Annual Career Fair, Career Panel Discussions and Networking Sessions, Work-Orientation Sessions</li>
	<li>Assists in the development, formulation, and evaluation of office systems and publications.</li>
</ul>

III. Research

<ul>
	<li>Assists in the design and administration of surveys, including data gathering, data analysis, and writing reports of research outcomes on
	<ul style="list-style-type: circle;">
		<li>Annual Tracer Studies of Recent Alumni</li>
		<li>Graduates’ Work Performance</li>
		<li>Students’ Employer Preferences</li>
		<li>Annual Exit Survey for Graduating College Seniors</li>
	</ul>
	</li>
</ul>

IV. Performs all other tasks assigned by the immediate supervisor and authorized representatives

Career Advisor | Office of Placement and Career Services

<ul>
	<li>Discussing sales contract details with the Director of Banquet and Events Services</li>
	<li>Planning the venue layout according to the number of guests and the type of event.</li>
	<li>Determining the number of table waiters and servers required.</li>
	<li>Supervising the placement of booths, tables, chairs, centerpieces, etc.</li>
	<li>Preparing work schedules and completing documentation in a timely manner.</li>
	<li>Answering customers' questions and accommodating special requests.</li>
	<li>Should exhibit extensive experience in managing banquets, events and delivering services within budget.</li>
</ul>

Event Services Manager

Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.
If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.
Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!
Join us and grow your career in the IT industry!

YONDU INC.

<ul>
	<li> Define and own a multi-year cybersecurity roadmap and key performance indicators focused on reducing cyber risk</li>
	<li>Build and inspire a highly skilled and diverse Cybersecurity team. Foster a culture of trusted cross-functional partnership, service, and continuous improvement</li>
	<li>Create quarterly, annual, and long-term cyber security and cyber risk management goals, articulate strategies, define metrics and provide necessary updates to executive leadership</li>
	<li>Partner with leadership for the development, planning, and execution of major security initiatives.</li>
	<li>Support Yondu’s Secure Software Development Lifecycle</li>
	<li>Lead the SOC team and ISO 27001 Core team to establish appropriate security standards and provide an effective governance structure to ensure cyber compliance and accountability</li>
	<li>Lead Security Incident Response, Third Party Information Security Assessment, Data Protection and Encryption, Identity &amp; Access Management and Privileged User Access to protect customer and employee data</li>
	<li>Define cyber security governance and control strategies for emerging technologies such as cloud &amp; containerization, blockchain, etc.</li>
	<li>Keep well informed of developing security threats, and proactively create strategies to understand and mitigate potential security problems that might arise from acquisitions or other big business moves</li>
</ul>

Chief Information Security Officer CISO

EcoGlobal Development Corporation (EDC) has been in business since 2013. Our overriding goal is “To provide shelter to those in need”. Our mission is “To Deliver Residential and Commercial Properties of Excellent Value”.

Since 2013, EcoGlobal Development Corporation (EDC) has been providing the Filipino people the chance to create the life they have always envisioned. With EcoGlobal properties, premium living at an affordable price is now possible. With our passion and dedication to contribute to our society, EDC aims to be socially responsible by offering superior residences and smart homes at competitive prices.

EcoGlobal Development Corporation is a property developer incorporated under Philippine law on June 4, 2013. Since then, EDC has become one of the fastest growing developers in the country’s real estate industry. In order to help address the rising demand of quality housing in the Philippines, EcoGlobal continues to develop projects that are located in attractive and accessible locations that are in near to top universities, main modes of transportation, and business districts.

In 2017, EcoGlobal Development Corp. launched its very first condominium project, One Katipunan Residences. Strategically located near premiere universities such as Ateneo de Manila, Miriam College and University of the Philippines, One Katipunan Residences provides the perfect location with the best amenities. Whether you’re a student living alone or a family looking for a place to call your own, there’s something for you.
After One Katipunan’s incredible reception and success, EcoGlobal’s latest project, Ligero Towers was launched. Ligero Towers is situated right in the center of Masinag, the Central Business District of Antipolo City with bustling commerce and surrounding residential subdivisions, proximate to churches, hospitals and schools.

In the coming years, EcoGlobal aims to branch out to developing economic condominiums, subdivisions, and parks. Our vision “EDC envisions to deliver premiere development projects focused on providing sustainable value for its employees, customers, partners, investors and community”.


Ecoglobal Development Corp.

The Administrative Services Liaison is responsible for providing administrative support and acting as the main coordinator for government and external agency transactions. This role ensures the efficient flow of permits, licenses and official documents related to real estate development projects, while maintaining internal documentation and supporting day-to-day office administration.

Record Keeping

Clerical Skills

Attention to Detail

Customer Service

Data Encoding / Data Entry

Computer Literacy / Basic Computer Skills

Microsoft / MS Office

Administrative Services Liaison

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

1. Supporting PCs, Windows operating systems and Windows-based applications, Microsoft Office

2. Support our growing mobile and in office workforce on such issues as network connectivity, hardware failures, software usage (including Windows OS and Commercial off-the-shelf applications), phone system

3. Utilize imaging and software library to deploy systems reimage and migrate data as needed

4. Research new ways to improve technology service delivery and make recommendations to improve performance, minimize downtime, improve response times and reduce costs

5. Ask appropriate probing questions to gather relevant information to aid in resolution of reques6/t

6. Troubleshoot and image PCs, printers, and cellphones

7. Document, track and monitor client incidents and requests in ticketing system to ensure timely and accurate resolution

8. Set client expectations when opening and assigning tickets and ensure all request/services are executed on time in accordance with service level agreements with the business

9. Acquire and maintain current knowledge of core hardware standards and applications, new technologies/applications being introduced in order to provide technically accurate solutions to clients

10. Provide outrageous client service using a combination of effective communication and troubleshooting skills to resolve client issues and fulfill requests, both over the phone and desk side

IT Service Desk

<ul>
	<li>Lead the Technology Innovation Team</li>
	<li>Develop company’s capability in selling and supporting emerging technology</li>
	<li>Create structure and process to pave way for innovation</li>
	<li>Conduct workshops and brainstorming within the team</li>
	<li>Conduct Market Study to find solutions that the company can market</li>
	<li>Conduct Research and Development on Emerging Technology Solutions</li>
	<li>Ensure ideas and initiatives are trickled down within the ET Team</li>
	<li>Oversee first project implementation of ET Solution</li>
	<li>Consults with Principals/Partners regarding effective development of ET Solution</li>
	<li>Prepare Trainings / Roadmap for ET Personnel</li>
</ul>

Technology Innovation Lead | Emerging Technologies

AboitizPower is the holding company for the Aboitiz Group’s investments in power generation, distribution, and retail electricity services. We are among the largest power producers in the Philippines, with a balanced portfolio of assets located across the country. We are also a major producer of renewable energy, with several hydroelectric, geothermal, and solar power generation facilities.

Driven by our purpose of “Transforming Energy for a Better World,” AboitizPower is a leading Philippine energy provider dedicated to building a sustainable and balanced fleet of generation capacities. We prioritize responsible operations and investments that support the country's energy transition goals, focusing on renewable energy sources for a cleaner future while improving our traditional assets to ensure the nation continues to grow.

We urge everyone to be vigilant against scams involving fraudulent employment offers with Aboitiz Power Corporation. To ensure your security, please correspond and refer to the official channels only.

1. Aboitiz Power Corporation Website: https://www.aboitizpower.com
2. Careers Website: https://careers.aboitizpower.com
3. LinkedIn: https://www.linkedin.com/company/aboitizpower
4. Facebook: https://www.facebook.com/AboitizPowerCorporation
5. Tiktok: https://www.tiktok.com/@aboitizpowerofficial

AboitizPower

Assists Head of IT security by leading the efforts of Identity and Access Management

<ul>
	<li>Plan, develop and implement an Identity and Access Management program with policies and procedures.</li>
	<li>Manage user access to systems, applications, and data. </li>
	<li>Monitor compliance with policies, regulations, and customer requirements. </li>
	<li>Train and educate users on their roles in establishing an effective Identity and Access Management program.</li>
</ul>

IT Security Officer | Identity and Access Management

Stradcom Corporation is the proponent of the multi-billion peso computerization of the Philippine Land Transportation Office (LTO), the agency that registers motor vehicles, issues drivers' licenses, and enforces laws of land transportation, and is administered under the Department of Transportation (DOTr).

Through a nationwide IT infrastructure consisting of the development of software for formal business processes, the establishment of a huge data powerhouse, the interconnection of LTO's almost 300 offices, the delivery of all hardware and equipment, and the provision of operating and support services throughout the entire concession agreement, which is now in its extension period, STRADCOM provides a service to government consistent with the provisions of the BOT Privatization Law (in particular, a Build-Own-Operate <BOO> contractual scheme), while establishing a solid business model built on the generation and collection of service revenues from the transacting public.

We are thus looking for talented individuals to join us, whether seasoned professionals seeking a change of pace and direction or new graduates wanting to explore frontiers and pursue a fulfilling career.

Stradcom Corporation

Basic Function

The jobholder contributes to the growth and profitability of Stradcom Corporation by ensuring client relationship through the understanding of the project direction, impending changes and requirements as well as initiates supporting activities for the smooth and timely implementation of interconnectivity projects. He/She assists in the management of the day-to-day operations of the assigned interconnectivity project/s to achieve revenue targets.

Duties and Responsibilities

<ul>
	<li>Ensures that excellent relationship with the client and interconnecting agencies are maintained and enhanced;</li>
	<li>Assists in the timely acceptance and implementation of the new functionalities and/or new projects to generate additional revenues for the Company;</li>
	<li>Ensures that daily production reports of each respective agency are effectively monitored and that daily forecasted revenues are met;</li>
	<li>Assists in ensuring the timely collection of payments from existing projects and other initiatives are met;</li>
	<li>Assists the other Operations Officers in reviewing operating results and recommend appropriate measures;</li>
	<li>Acts as a liaison between concerned departments, key project participants and clients;</li>
	<li>Assists in completing timely project status updates and reports to management, clients, and third-party contractors;</li>
	<li>Monitors the day-to-day operations of the assigned projects to ensure that the highest level of client satisfaction is met at all times;</li>
	<li>Assists in the preparation of revenue forecast, budget, plans, strategies, and requirements needed for assigned interconnectivity projects;</li>
	<li>Generates and prepares reports required by the department and/or FVP for the Operations Department ;</li>
	<li>Attends and participates in regular meetings, conferences, and other pertinent events; and,</li>
	<li>Performs other job-related tasks that may be assigned by his/her superiors from time to time.</li>
</ul>

Operations Officer | Region 7 | IT Sales and Marketing

LEADER OF GLOBAL IT INFRASTRUCTURE

TRT provides IT support and managed services across the world. We work with IBM, HP, Dell, Cisco EMC, Netapp & many other server, storage and networking brands within a strict SLA model, to provide our customers all around the world with cost-effective IT solutions.


TRT Global Solutions Philippines Inc.

Job Functions

Field Services Incident Management's role is to support Technical Service team to oversee all cases that require Field Engineer intervention and to ensure Field Engineer, internal or external, resources are always available.

Workflow:

1) Engage TRT field engineer or service partner engineer, should TRT field engineer is not available, tickets require onsite intervention.

a) For Service Partner Engineer (SePs):

<ul>
	<li>Negotiating and engaging the appropriate service partner for the ticket considering the cost, SeP capability and the complexity of the ticket.</li>
	<li>Request approval to issue purchase order for the payment of service partner engineers (SePs).</li>
	<li>Coordinate with accounts to process the service partner purchase order</li>
	<li>Coordinate with accounts and ensure service partners are paid on time.</li>
	<li>Resolve disputes with SePs</li>
	<li>Blacklist SePs that perform below par.</li>
</ul>

b) TRT Field Engineer (FE)

<ul>
	<li>Engaging the appropriate field engineer for the ticket considering FE capability, FE Access, and the complexity of the ticket.</li>
	<li>During outside business hours, request OOH (out of office hours) approval before engaging in the activity.</li>
	<li>Check the activity summary from the field engineer and only close the task if the summary is complete.</li>
</ul>

2) Coordinate with field services team lead for locations that require additional service partners or field engineer.

Deliverables Required:

1) Ensure all site visits are completed within the agreed SLA of the customer. Any potential missed SLA should be escalated to team leader.

2) Ensure all service partner engineers are sent to sites with PO.

3) Ensure all TRT field engineers are sent to site with task and OOH approval for OBH engagement.

4) Ensure accurate &amp; timely issuance of purchase order requests (PORs) for SePs and OOH approval request for TRT FE.

5) Create daily/weekly/monthly reports for managed services clients

6) Documentation of problem resolution into TRT’s knowledge base

7) Continuously learn additional technical and non-technical skills

8) Compliance with company policy

Field Services Incident Manager

Evo Tech Software Solutions Inc., is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients' businesses to excel in today's market.  

Evo Tech Software Solutions, Inc.

Who We Are

Evo Tech Software Solutions Inc. is a highly motivated team of professionals based in Cebu, Philippines, committed to providing tailored services to Carbon6's suite of solutions. With expertise in Web Development, e-Commerce Management, Data Analytics, and Graphic Design, we offer globally competitive solutions that empower our clients’ businesses to excel in today’s market.

By design, we combine your vision for your brand with our creative and technical capabilities to design the right user experience. We make sure that your customers or users discover your product not only appealing, but also useful.

Empowering your company with cutting-edge software solutions. Our skilled team adapts to tech trends, ensuring your excellence in innovation through development.

With BPO, we aim to enhance efficiency and service delivery with our versatile business support. We evolve to offer swift, improved customer service solutions.

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