We are the Manila shared services hub for an Australian kitchenware retailer operating 28 stores, a national warehouse, and a growing ecommerce business. Our Manila team supports Finance, Marketing, Buying, Planning, Customer Service, and Technology — and we are growing.
 We offer extremely competitive compensation and benefits in accordance with skill levels and qualifications, and provide a warm, healthy work environment in Pasig City's central business district.

 Kitchen Warehouse (http://www.kitchenwarehouse.com.au) is Australia's #1 Online Retailer for top quality kitchen and homewares.

Suitestudio Operations Inc.

Kitchen Warehouse is Australia's leading kitchenware retailer, and our Manila office is the offshore hub supporting our Australian stores and online business. As a Customer Service Representative, you are the first point of contact for our customers, helping them across email, live chat and calls. You will resolve enquiries, process returns, and coordinate with suppliers, stores and our despatch team to deliver a smooth, accurate and genuinely helpful experience for every customer.

What you will do

<ul>
	<li>Assist customers with enquiries submitted through email, live chat and calls.</li>
	<li>Process customer returns accurately and on time.</li>
	<li>Communicate with suppliers regarding product queries and warranty claims.</li>
	<li>Communicate with stores regarding customer orders and enquiries.</li>
	<li>Review orders and advise customers of progress or action taken.</li>
	<li>Communicate with Warehouse Despatch in regard to customer orders.</li>
	<li>Liaise with and assist the Customer Service Support Officer.</li>
	<li>Liaise with Australia Post regarding delayed or missing parcels.</li>
	<li>Identify customer complaints and escalate to the Customer Service Team or Customer Service Manager as required.</li>
	<li>Follow procedures, guidelines and policies accurately to complete assigned tasks.</li>
	<li>Perform data entry across a number of platforms.</li>
	<li>Work hours and days based on the requirements of the business (for example, Sunday to Thursday between 6am and 8pm).</li>
	<li>Assist with other additional tasks as required.</li>
</ul>

Customer Service Officer

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

1. Project Execution &amp; Delivery

Ensure project objectives are completed within defined scope, timeline, and budget, following appropriate project management frameworks (Waterfall, Agile/Scrum/Kanban).

Manage project implementation by coordinating activities efficiently within the project team, client, and stakeholders.

2. Stakeholder Communication

Maintain clear, structured, and timely communication with project stakeholders, ensuring transparency in project progress and decisions to promote customer focus.

Document and securely manage meeting minutes, updates, and reports, ensuring proper handling of sensitive project information.

3. Project Documentation &amp; Reporting

Assist in creating and maintaining project documentation, ensuring records are accurate, organized, and accessible in the internal repository for audit and compliance purposes.

Ensure that risks, changes, and key project decisions are documented appropriately to support traceability and governance.

4. Risk &amp; Issue Management

Identify potential project risks, document concerns, and escalate issues when necessary.

Assist in developing mitigation strategies to minimize disruptions and maintain operational continuity.

5. Quality &amp; Compliance

Ensure project activities adhere to company policies, industry best practices, and relevant regulatory guidelines.

Support quality assurance processes by validating deliverables, maintaining accuracy, and ensuring alignment with required standards.

6. Resource &amp; Budget Support

Coordinate with finance teams to support procurement and invoicing while ensuring financial transparency and accountability.

7. Process Improvement &amp; Learning

Identify opportunities to improve efficiency, security, and compliance within project workflows.

Participate in training, workshops, and mentorship programs to develop expertise in structured project management practices.

8. Take part in PMO Operational Enhancements &amp; Governance

Support PMO initiatives aimed at improving documentation, project governance, and the effective use of tools and applications.

Junior Project Manager

Founded in 2019, I&I Automotive Modifications has quickly become a top-tier destination for automotive enthusiasts looking to enhance their vehicles with high-quality performance upgrades and aesthetic modifications. Specializing in European, JDM, and American cars, we bring dream builds to life with precision and expertise.

Why Choose I&I?
Premium Aftermarket Modifications – From performance tuning to custom bodywork, I&I works with industry-leading brands to ensure top-tier results.

Expert Craftsmanship – Every project is handled with meticulous attention to detail, ensuring both form and function exceed expectations.

Tailored Builds – Whether it’s a track-ready beast or a show-stopping street machine, I&I transforms cars to reflect each owner’s unique vision.

I&I Automotive Modifications

We aren't looking for a generalist. We need an experienced Marketing &amp; Social Media Manager who speaks "car" fluently.

You will be the bridge between our high-end Creative Team and our audience. Your focus is strategy, planning, and execution. While our Creatives handle the heavy production, you will own the calendar, the posting, and the "raw" daily content that keeps our community engaged.

What You'll Do

<ul>
	<li>Strategic Planning: Develop and manage the content calendar across all platforms.

	<ul>
		<li>Develop and execute marketing strategies for:
		<ul>
			<li>I&amp;I Automotive Modifications (main brand)</li>
			<li>All partner and carried brands</li>
			<li>Future in-house brands</li>
		</ul>
		</li>
	</ul>
	</li>
	<li>Collaboration: Partner with our Creative Team to brief and plan high-end campaigns.
	<ul>
		<li>Plan and execute marketing campaigns:
		<ul>
			<li>Product and service launches</li>
			<li>Builds and special projects</li>
			<li>Events and brand collaborations</li>
		</ul>
		</li>
	</ul>
	</li>
	<li>Content Distribution: Handle the actual posting, caption writing, and community engagement.
	<ul>
		<li>Manage community engagement:</li>
		<li>Comments</li>
		<li>DMs</li>
		<li>Audience interaction</li>
		<li>Strengthen I&amp;I's presence in the automotive enthusiast community</li>
		<li>Ensure the brand feels active, real, and approachable</li>
	</ul>
	</li>
	<li>"Light" Content: Capture and post authentic BTS, Stories, and Reels that require minimal editing.
	<ul>
		<li>Capture and manage:
		<ul>
			<li>Raw, behind-the-scenes shop content</li>
			<li>Build progress and installs</li>
			<li>Events, activations, and collaborations</li>
		</ul>
		</li>
	</ul>
	</li>
	<li>Performance: Track what works and pivot strategy to keep our brand at the center of car culture.
	<ul>
		<li>Set and track KPIs across platforms:
		<ul>
			<li>Reach and engagement</li>
			<li>Follower growth</li>
			<li>Inquiries and leads</li>
			<li>Analyze performance and optimize content and campaigns</li>
			<li>Provide regular performance reports to ownership</li>
		</ul>
		</li>
	</ul>
	</li>
</ul>

Marketing Manager

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

The Cash Management Specialist manages the day-to-day treasury operations of the Group. This role is the primary custodian of the Group's cash position data and is responsible for ensuring that cash flows are optimized, funds are available to meet obligations, and all banking transactions are accurately and timely recorded to support profitability monitoring and management decision-making.

Key Responsibilities:

A. Treasury Management

Monitor daily cash positions across all company bank accounts and prepare the daily cash position report for review by the Accounting Manager.

Process and record all bank transactions including fund transfers, check issuances, online payments, and electronic fund transfers (EFTs).

Prepare weekly and monthly cash flow forecasts, and report variances between forecast and actual cash flows to the Accounting Manager, COO and CEO.

Perform bank reconciliations for all accounts on a regular basis (at minimum, monthly) and resolve discrepancies promptly and completely.

Manage petty cash funds for all entities — disburse, record, replenish, and conduct unannounced periodic cash counts.

Liaise with banks on account opening/closure, credit facilities, bank certifications, e-banking enrollments, and other banking requirements.

Monitor loan and credit facility compliance including covenant tracking, amortization schedules, and due dates.

B. Disbursements &amp; Payables Support

Coordinate closely with the Accounts Payable team to ensure payments are released on time and that cash availability is confirmed before processing.

Review payment requests and disbursement vouchers for completeness of supporting documentation and proper authorization in accordance with the Group's approval matrix.

Ensure all payments are accurately recorded in the accounting system at the time of disbursement.

Monitor outstanding checks and unpresented bank items; coordinate with payees on stale check replacements.

C. Reporting &amp; Compliance

Prepare all treasury-related schedules for external and internal audits (bank reconciliations, cash counts, confirmation replies).

Ensure strict compliance with internal controls over cash handling and disbursements, including segregation of duties.

Support tax filings related to withholding taxes on payments to suppliers and service providers, in coordination with the Senior Accountant.

Maintain up-to-date documentation of all banking mandates, authorized signatories, and treasury procedures.

Cash Management Specialist

To be successful in this role, you are expected to exhibit both technical skills and personal qualities that align with M2.0’s values and culture. The ideal M2.0 candidate must have:

<ul>
	<li>Proven work experience as a Business Development Representative, Sales Account Executive or similar role in a B2B field.</li>
	<li>Hands-on experience with multiple sales techniques (email marketing, pitch presentations and cost proposals)</li>
	<li>Track record of achieving sales quotas</li>
	<li>Familiarity with MS Excel (analyzing spreadsheets and charts)</li>
	<li>Understanding of sales performance metrics</li>
	<li>Excellent communication and negotiation skills</li>
	<li>Ability to deliver engaging presentations</li>
	<li>BSc degree in Marketing, Business Administration or relevant field</li>
</ul>

Junior Business Development Specialist

Propelrr is The Agency Designed for What’s Next. 

We are the first and only experimentation-led tech and digital marketing company in the Philippines, that reliably propels brand and business growth because of its proven framework-based, customer-centric, AI, and research-driven marketing methodologies.

Since 2008, we have been working with a vast range of clients ranging from finance, retail, ecommerce, and FMCG to grow their online presence and revenue. Our services include Digital Marketing Strategy, Web and Mobile App Development, SEO, Analytics and Measurement, PPC Management, Social Media Marketing, Influencer Marketing, Content Marketing, UX Research and UI Design, and Conversion Optimization.

We Drive Digital Differently.



Why join us?


Work With an Award-winning Agency That Champions Marketing Innovations.

Our team is battle-tested and are globally trained practitioners of the craft both in tech and digital marketing. Our work has been recognized globally by prestigious awarding bodies such as The Netty Awards in New York City, the Marketing Excellence Awards, and the Asia-Pacific Stevie® Awards.

Our ethos is anchored on the Propel Principle which is geared towards developing every Aviator (a member of Propelrr) to be globally competitive — an expert and pilot in their field, bar none. 

As an Aviator, You can expect a highly collaborative and decorated team that propels you forward and makes your skillset boundless across marketing and tech disciplines.

If you believe you’re a perfect fit for our team apply now and let’s Drive Digital Differently!



Propelrr

Summary of Responsibilities

<ul>
	<li>Build and optimize lead generation systems and processes to increase lead-to-sales conversion;</li>
	<li>Generate leads and build relationships by identifying and targeting potential customers through various channels;</li>
	<li>Manage incoming leads using different channels and work closely with other units and the Head of Operations to convert them into clients;</li>
	<li>Prepare and be part of client pitches;</li>
	<li>Collaborate regularly with the team to discuss progress and generate new ways to improve the business and overall customer experience;</li>
	<li>Help develop initiatives to increase customer satisfaction and retention;</li>
	<li>Collect and analyze data to identify industry trends and the changing needs of consumer behavior;</li>
	<li>Proactively remain connected to clients and maintain updated knowledge of clients' businesses, products/services, and markets to assess new search opportunities and ensure all viable clients are engaged;</li>
	<li>Manage incoming leads using different channels and work closely with other units and the Head of Operations to convert them into clients</li>
	<li>Report to the Head of Operations under the the Client Success Management (CSM) Unit, which is directly under the office</li>
</ul>

Digital Accounts Specialist

We are seeking a highly skilled Corporate Lawyer to join our legal team at 7Gen Corporation. The Corporate Lawyer will play a crucial role in providing legal counsel and support to our diverse portfolio of companies. The ideal candidate will have a strong background in corporate law, exceptional analytical skills, and the ability to thrive in a fast-paced environment.

What are your responsibilities?

<ul>
	<li>Provide expert legal advice and guidance on corporate governance matters to senior management and various departments within the organization.</li>
	<li>Draft, review, and negotiate a wide range of contracts, agreements, and legal documents, including mergers and acquisitions, joint ventures, and strategic partnerships.</li>
	<li>Prepare a draft of opinions containing a statement of facts involved, the legal problems, the issues, a discussion of the applicable laws, the jurisprudence on the matter and the conclusion/opinion.</li>
	<li>Represent the Company on its going and pending cases.</li>
	<li>Ensure compliance with applicable laws, regulations, and corporate policies across all business activities.</li>
	<li>Conduct legal research and analysis to support decision-making processes and resolve complex legal issues.</li>
	<li>Manage corporate transactions from inception to completion, including due diligence, documentation, and closing activities.</li>
	<li>Collaborate with external legal counsel and other advisors as necessary to address specialized legal matters and ensure optimal outcomes for the organization.</li>
	<li>Stay informed about developments in corporate law and industry trends, and provide proactive advice and recommendations to mitigate legal risks and capitalize on opportunities.</li>
</ul>

Legal Counsel

Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Note: This is not a managerial/leadership position.

The Client Manager III provides support in determining and fulfilling units’ IT requirement by closely partnering with the assigned unit, gathering data, and providing recommendations based on identified needs. The Client Management Team is the strategic arm of the Vice President for Digital Information and Technology (VP DITS in the various clusters to align and operationalize the University Strategies and IT Plans.

Main Duties and Responsibilities: 
I. Planning and Design

<ul>
	<li>Assists in determining the IT requirements of the school in order to support and enable its academic, formation, and co-curricular programs
	<ul>
		<li>Gather data on IT needs of the assigned unit through meetings with management, interviews, and administering of surveys</li>
		<li>Provides an initial analysis based on data gathered from the unit, its stakeholders, and other relevant sources</li>
		<li>Identifies priority needs and recommends next steps based on analyzed data</li>
	</ul>
	</li>
	<li>Collaborates with the assigned unit on the strategies and direction of information technology resources, and aligns these with the unit’s priorities and business requirements</li>
</ul>

II. Operation and Maintenance

<ul>
	<li>Provides inputs and coordination for the budgetary requirements of the cluster</li>
	<li>Coordinates with other OVP DITS units (Academic Solutions, Enterprise Productivity Solutions, End-User Management and Infrastructure Management teams) regarding the requirements of the cluster</li>
	<li>Implements an established communication plan to ensure proper coordination and consistent information sharing between stakeholders (e.g., communication of policies, requirements, and changes in relation to the cluster’s IT Resources)</li>
</ul>

III. Service and Quality Control

<ul>
	<li>Recommends and implements structure for feedback such as customer satisfaction surveys, needs assessments, periodic reviews for adherence to standards and continuous improvement of OVP DITS’ service offerings</li>
	<li>Coordinates with the OVP DITS’ Process, Performance and Service Level Management team for service level monitoring in the cluster</li>
	<li>Proposes resolutions to conflicts that arise between stakeholders such as the unit and service providers</li>
</ul>

IV. Performs other work-related tasks as may be required by the immediate 
supervisor and authorized representative

Client Manager for IT Services

Stradcom Corporation is the proponent of the multi-billion peso computerization of the Philippine Land Transportation Office (LTO), the agency that registers motor vehicles, issues drivers' licenses, and enforces laws of land transportation, and is administered under the Department of Transportation (DOTr).

Through a nationwide IT infrastructure consisting of the development of software for formal business processes, the establishment of a huge data powerhouse, the interconnection of LTO's almost 300 offices, the delivery of all hardware and equipment, and the provision of operating and support services throughout the entire concession agreement, which is now in its extension period, STRADCOM provides a service to government consistent with the provisions of the BOT Privatization Law (in particular, a Build-Own-Operate <BOO> contractual scheme), while establishing a solid business model built on the generation and collection of service revenues from the transacting public.

We are thus looking for talented individuals to join us, whether seasoned professionals seeking a change of pace and direction or new graduates wanting to explore frontiers and pursue a fulfilling career.

Stradcom Corporation

<ul>
	<li>Development, implementation and maintenance of Security Programs, Policies and Procedures</li>
	<li>Supports in the development of applicable globally-accepted standards, guidelines and procedures to achieve compliance to security policies and programs</li>
	<li>Contributes in the formulation and enhancement of the corporate Information Security Policy</li>
	<li>Implements and maintains established information security management program of the company</li>
	<li>Maintains reliability and integrity of the IT infrastructure by developing, implementing and exercising:</li>
	<li>Comprehensive Business Continuity Plan (including documentation of detailed procedures) to help the organization achieve recovery capabilities at an alternate site (Disaster Recovery Center)</li>
	<li>Incident Management Process (including documentation of detailed procedures) how to handle security incidents</li>
	<li>Other security programs in pursuit of new regulatory or legal compliance as authorized and approved by the Management</li>
	<li>Development, implementation and maintenance of IT Risk Management Process for IT Infrastructure</li>
	<li>Assists owners/custodians identify, evaluate, assess and secure their information assets</li>
	<li>Assists in determining the security posture of IT systems, applicability and effectiveness of implemented controls</li>
	<li>Generates and submits compliance and security assessment findings, recommendations and reports to the department manager</li>
	<li>Research and development of applicable controls from emerging security trends and technologies</li>
	<li>Selects, evaluates, recommends security controls</li>
	<li>Monitors and generates reports of the security program implementation, business continuity and recovery testing and activities during security assessments</li>
	<li>Development, implementation and maintenance of Procedural and Technical Security Controls</li>
	<li>Implements recommended security controls resulting from the risk assessment</li>
	<li>Monitors and generates reports of system status, performance and security events of implemented security controls</li>
	<li>Resolves issues arising from problems encountered on implemented security controls and/or escalates to third-party technical support</li>
	<li>Monitors and handles security incidents in accordance to established Incident Management Procedure which may involve coordination with other departments and external parties</li>
	<li>Maintains technical security controls managed by the department by conducting regular maintenance activities not limited to backup of systems</li>
	<li>Develops and maintains processes, procedural documents and up-to-date inventory of deployed and implemented security controls</li>
	<li>Observes and facilitates change management process for equipment, facilities, hardware and software utilized in the IT infrastructure</li>
	<li>Extended Delivery of Security Services (Security Education/Awareness Program, Consultancy and others)</li>
	<li>Supports in the development and conduct of approved information security awareness program to all employees and third-party personnel engaged with the company</li>
	<li>Assists in providing technical consulting services in accordance with approved standards to other departments on matters related to information security</li>
	<li>Assists the department in coordination with the Legal Division to achieve regulatory and legal compliance</li>
	<li>Works with internal and external/third-party auditors and consultants</li>
	<li>Coordinates with other Technical teams so that reliable and secure services are provided to internal and external clients</li>
	<li>Supervises the activities of third-party personnel/consultant whenever they are working on-site</li>
	<li>Regularly attends conferences, professional association meetings and technology seminars to remain well-informed with the latest information security technological developments.</li>
	<li>Performs other job-related tasks and projects that may be assigned by his/her superiors from time to time.</li>
</ul>

Information Security Officer

Summary of Work Activities and Responsibilities: 

Under the supervision of the Department Chair, the Department Secretary performs administrative and secretarial duties to support the day-to-day office operations.

Main Duties and Responsibilities

I. Frontline Support

<ul>
	<li>Schedules appointments and calendars various activities of the Chair and other members of the department. </li>
	<li>Serves as a communication link for the Department, attending to queries and concerns and relays them to the Chairperson or to the one concerned for proper action.</li>
	<li>Attends incoming and outgoing local and international messages from various communication channels.</li>
</ul>

II. Administrative Support

<ul>
	<li>Provides secretarial and logistical support to the Chair, Directors and faculty in various department meetings, conferences, and events (e.g., student send offs, practicum orientation, JTA orientation, etc) such as reserving facilities and equipment, coordinating with different departments and administrative offices, requesting for transportation and accommodation, catering services, reproducing materials needed, etc.</li>
	<li>Drafts correspondences and department periodic reports for review of the Chair.</li>
	<li>Assists the Chair and the other members of the Department in gathering data and preparing materials for submission to accrediting agencies, private and government institutions, projects/committees in which they are engaged in.</li>
	<li>Assists the project leaders in reserving DISCS laboratories.</li>
	<li>Coordinates with administrative offices for the regular care and maintenance of all Department-related facilities</li>
</ul>

III. Records and Documents Management

<ul>
	<li>Files, organizes, monitors, and safekeeps department files and activity records for ease of retrieval.</li>
	<li>Organizes records such as applications, evaluations, promotions, salary rates and other faculty, student and staff matter, and ensures confidentiality</li>
	<li>Checks completeness of the documentary requirements from faculty (e.g., HR requirements for hiring, class syllabus, beadle form, final grades, etc.) to the appropriate offices.</li>
	<li>Prepares and collates the supporting documents and requirements for submission to administrative offices of the Loyola Schools </li>
	<li>Assists in updating faculty semestral records such as salary rates, number of units, waiver request, department-initiated load revision form or tutorial classes and others</li>
</ul>

IV. Student Support

<ul>
	<li>Monitors students’ submission of required documents and compliance with academic requirements, and maintains/updates their records</li>
	<li>Assists SOSE Exchange Student Coordinator in gathering information and required documents for application and processing for the exchange student programs.</li>
</ul>

V. Financial Management Support

<ul>
	<li>Collates needed data for the preparation of the monthly and annual budget summary expenses, and assists in the preparation of yearly budget requests for the office supplies, new equipment and minor repairs.</li>
	<li>Ensures records of financial data are properly organized.</li>
	<li>Monitors inventory of office properties, equipment, and supplies, and updates the Chair/Technical Supervisor for necessary repairs, replacements, replenishments and/or disposal.</li>
	<li>Prepares and processes financial documents for endorsement by the Chair and submission to the Central Accounting Office</li>
	<li>Handles and monitors the releasing and disbursement of the office budget and DBC accounts</li>
</ul>

V. Performs other tasks that may be assigned by the Chair and authorized representative by the office

Department Secretary for Information Systems and Computer Science

Under the supervision of the IT Service Desk Lead, IT Service Desk and Deskside Support Assistant serves as the first point of contact for end-user support and for reporting service requests and incidents. The position also provides technology-based deskside system support for all client computing needs.

Main Duties and Responsibilities 
I. Service Desk Operations

<ul>
	<li>Logs, classifies, and encodes the incidents or service requests on the ITSM ticketing tool, ensuring that ticket requests are worked on in compliance with the Service Level Agreements.</li>
	<li>Attends to all end-user requests with accurate and appropriate information in a timely manner, monitoring all service requests and incidents until their resolution.</li>
	<li>Registers incidents and service requests into the Incident Management Database.</li>
	<li>Analyzes customer requests for correct classification and provides first-level technical support and resolution.</li>
	<li>Routes service requests to support groups when incidents are not closed.</li>
	<li>Assists in the preparation of staff schedules to ensure the service desk is staffed appropriately to cover all hours of operations.</li>
	<li>Assists the IT Service Desk Lead in attending to the day-to-day operational requirements of the Section.</li>
	<li>Prepares periodic and ad hoc reports required by the management team.</li>
</ul>

II. Incident Management

<ul>
	<li>Resolves and recovers incidents not assigned to second-line support.</li>
	<li>Keeps affected partners informed about the progress.</li>
	<li>Resolves or escalates incidents and requests in line with established service level agreements.</li>
	<li>Escalates the process as necessary per established escalation policies.</li>
	<li>Logs and records all reported incidents into the Incident Management Database.</li>
	<li>Monitors the status and progress towards the resolution of assigned incidents.</li>
	<li>Updates from the Service Desk regarding incident progress</li>
	<li>Analyzes incident trends and creates knowledge database for known errors.</li>
</ul>

III. Technical Assistance and Support

<ul>
	<li>Attends to Video Conferencing Events, Live Streaming, and Video Conferencing Shared Services requirements.</li>
	<li>Guides users on how to use the Learning Management System and other productivity tools (e.g., Google Suite, Microsoft Office, other Software as a Service [SaaS], etc.).</li>
	<li>Familiarizes the technical manuals of the different IT assets managed by the university.</li>
	<li>Provides technical assistance and support by guiding users on how to investigate and conduct basic IT diagnostics as a first-level response to resolving their IT problems (e.g., login problems, software errors, and hardware malfunctions).</li>
	<li>Regularly documents technical issues, resolutions, and support provided, and creates user manuals or guides for commonly asked questions and resolved issues.</li>
	<li>Updates the asset inventory and reflects all the related incidents and changes made to the asset.</li>
</ul>

IV. Performs other work-related tasks as may be required by the immediate supervisor and authorized representatives.

IT Service Desk and Deskside Support Assistant

PwC Philippines has been providing professional services in the Philippines for over 100 years. We stick to the highest quality standards in delivering audit and assurance, tax and advisory services within and outside the Philippines.



PwC Philippines

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Responsibilities include but are not limited to:

<ul>
	<li>Manage the planning and execution of client engagements</li>
	<li>Be actively involved in business development activities to help identify and research opportunities on new/existing clients</li>
	<li>Render client accounting services such as but not limited to: tax compliance services, payroll services, bookkeeping, cash management, statutory audit assistance, statutory financial statements</li>
	<li>Support professional development activities such as coaching, performance management and facilitation of in-house continuing education programs</li>
</ul>

Client Accounting Services Tax Manager

Emerson is a global leader in automation technology and software. We help customers in critical industries, like energy, chemicals, power and renewables, life sciences, and factory automation, operate more sustainably while improving productivity, energy security, and reliability.

At Emerson, you'll join a talented, dedicated team of motivated professionals who share a collective passion for progress and excellence. We offer equitable opportunities, celebrate diversity, and confidently embrace challenges to make a global impact.

Put your passion into action. Find a career path that matches your aspirations, and we'll provide the tools and resources to help you every step of the way.

Emerson Electric (Asia) Limited

Participate in SAFe Agile ceremonies and facilitate requirement gathering, validation, and coordination to align system and business needs.

Translate business requirements into system requirements, guiding developers and end-users and resolving conflicts to achieve optimal business outcomes.

Analyze global process impacts, manage implementation plans, and act as a liaison between global teams and regional departments.

Support development efficiency, validate test cases for UAT, and ensure consistent quality outputs by reviewing developer work.

Facilitate user group discussions, troubleshoot system issues, and document business system updates to ensure functional alignment.

Conduct training and promote the use of business system tools by developing training materials and educating leaders on system updates.

Lead continuous improvement projects, analyze data needs, and ensure global standardization of reports and dashboards.

IT Business Analyst

Monde Nissin Corporation has been giving Filipino consumers quality products and service for the past 45 years. The company has consistently been among the top corporations in the Philippines and is considered as one of the industry leaders in both noodles and biscuits product categories with well-loved Filipino brands such as Lucky Me! Instant Noodles, Nissin Wafer, Nissin Butter Coconut, Eggnog, Skyflakes and the like.

Monde Nissin's subsidiaries include Monde M.Y. San, manufacturer of iconic biscuit brands SkyFlakes and Fita; Monde Nissin Thailand; Monde Nissin Singapore, and Monde Nissin Australia, comprising the businesses Black Swan, Nudie, and Menora Foods.  

Get to know us more! Visit our website at www.mondenissin.com

Monde Nissin Corporation

<ul>
	<li>Plans and coordinates regular updates and recommends improvements to existing applications.</li>
	<li>Identifies and resolves issues which have organization wide and long-term impact.</li>
	<li>Identifies security risks, creates requirements to capture security issues, and performs initial threat modelling to ensure coding standards meets security requirements.</li>
	<li>Develops and maintains the software configuration management plan and oversees the building, verification, and implementation of software releases.</li>
	<li>Provides guidance and technical support to the quality testing teams.</li>
	<li>The technical skill includes the analysis and possibly the reuse, improvement, reconfiguration, addition or integration of existing and/or new application</li>
	<li>Application development tools and methodologies</li>
	<li>Re-use externally developed components in creation of applications</li>
	<li>Hands-on Web Development, UX Design, Mobile App Design/Coding, System Integration and back-end support</li>
</ul>

IT Digital Specialist

QUESTECH CO., INC. is a Systems Integrator in the Philippines, with over a decade of expertise in providing effective and reliable IT business solutions to the country’s rapidly growing IT sector.

We have proven to be a reliable HP Enterprise Business Solutions provider and we continue to build strong relationships with well-known brands such as Dell, Oracle, Nutanix, and other Technology Solutions.

QUESTECH CO., INC. is more than just an IT business solutions provider; we are your Technology Partner in Business Transformation and Innovation.

QUESTECH CO. INC

<ul>
	<li>The qualified candidate will have expertise in any of our Technology products; Server, Network and Security, Storage, Virtualization, and Software technologies.</li>
	<li>Responsible for product positioning and providing technical input from evaluation of the technical requirements of the client and throughout the entire sales cycle.</li>
	<li>Prepares technical proposals; proof of concepts of products and other technical requisition of clients.</li>
</ul>

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