Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose: We ensure technology works so that people can focus on what matters


Our Core Values:


Genuine and Respectful
Pride in Everything We Do
Excellence through Innovation
Obsessed with Customer Success



Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

PSB Technology Services, Inc.

Title: Business Systems Coordinator

Location/Set-Up: Silver City, Pasig, Metro Manila (Hybrid), Fixed Night Shift

 

About the role:

Reporting to our IT Team Lead, this role will support the IT team by handling tier 1 &amp; tier 2 NetSuite tickets, assist with day-to-day system and operational requests, and support the delivery of AI and automation projects across the business. The Business Systems Specialist will gain foundational knowledge in NetSuite, business process automation, and AI-enabled solutions through structured cross-training and mentorship.

 

Job Responsibilities:

<ul>
	<li>NetSuite &amp; WMS Ticket Support (Tier 1 / Tier 2)</li>
	<li>Respond to and resolve Tier 1 / Tier 2 NetSuite support tickets, including WMS related tickets</li>
	<li>Troubleshoot basic system issues and user access request</li>
	<li>Participate in structured weekly NetSuite training with NetSuite Administrator</li>
	<li>Learn PSB system processes across departments to improve support efficiency</li>
	<li>Build foundational SuiteScript knowledge to support customizations &amp; workflow troubleshooting</li>
</ul>

AI and Automation Solutions

<ul>
	<li>Work alongside PSB’s AI team; assist in building and testing automation workflows using Power Automate, Copilot, and other approved tools</li>
	<li>Monitor live AI and automation workflows, troubleshoot errors, and escalate as needed</li>
	<li>Test and validate solutions before release, and document configurations for ongoing support</li>
	<li>Support the intake process by documenting requests and scoping out the solution/workflow</li>
</ul>

 

Additional Responsibilities

<ul>
	<li>Build working knowledge of Salesforce, basic IT support, and other business systems to provide cross-functional backup support</li>
	<li>Assist other teams with basic system, technical, and operational needs as required</li>
</ul>

Business Systems Coordinator

First Datacorp (FDC) has proudly served the industry for over 40 years, delivering innovative and world-class solutions and services across various domains. Our expertise spans Modern Workplace, Infrastructure Modernization, Data and AI, Customer Experience, Governance and Risk Management, Enterprise Automation, and Enterprise Security.

Our vision is to be the foremost Filipino Information Technology company creating and delivering innovative and world-class solutions and services for the Philippines and beyond.

We believe that a strong IT governance and information backbone is key in our goal to improve and grow our clients’ businesses. As an Information Technology partner with a successful track record and a long-term vision, we can provide the building blocks in shaping your adaptive and agile business.

We are a team of highly qualified professionals with world-class IT technologies to help address your business challenges.

First Datacorp

The Role to Perform:

The Enterprise Account Manager is responsible for driving sales growth by acquiring new clients, expanding existing accounts, and managing strategic enterprise and government customers. The role requires a results-driven sales professional who can bring in active accounts, generate new business opportunities, and build long-term customer relationships.

Key Responsibilities:

<ul>
	<li>Bring in new business from existing networks, active accounts, and referrals.</li>
	<li>Develop and manage Enterprise and Government accounts.</li>
	<li>Identify, qualify, and close new sales opportunities.</li>
	<li>Conduct client presentations and solution discussions.</li>
	<li>Collaborate with technical and delivery teams in developing proposals and closing deals.</li>
	<li>Maintain a healthy sales pipeline and achieve assigned revenue targets.</li>
	<li>Build strong relationships with key decision-makers and stakeholders</li>
</ul>

IT Senior Account Manager

NCS Philippines, in partnership with Globe and part of the NCS Group, a leading Asia-Pacific technology services firm and subsidiary of the Singtel Group, is a workplace where people and innovation come together to create meaningful impact. 

Employees at NCS Philippines work on a wide range of projects across digital, data, cloud, platforms, and cybersecurity, supporting enterprises and government agencies in solving real-world challenges. With access to NCS’ regional network of over 15,000 professionals across 55 specialisations, teams gain valuable exposure to global best practices while contributing to local impact. 

The company fosters a culture rooted in collaboration, continuous learning, and growth. Employees are empowered to expand their capabilities, explore emerging technologies, and build solutions that go beyond technical delivery – creating tangible value for clients and communities. 
Through strong partnerships, a diverse talent base, and opportunities for regional collaboration, NCS Philippines enables their people to grow their careers while being part of something bigger: advancing communities through technology and shaping the future of digital innovation.



NCS Philippines Inc. 

Company Overview: 
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

About the role: 
NCS Philippines is seeking an experienced Project Manager with Banking Industry Background to join our team on a full-time, onsite basis in Makati City, Metro Manila. This is a strategic role that plays a crucial part in delivering high-impact technology projects within the banking and financial services sector. You will be responsible for overseeing complex project implementations, ensuring timely delivery, maintaining quality standards, and driving successful outcomes for our banking clients. This position offers the opportunity to leverage your deep understanding of banking operations and regulatory requirements whilst managing diverse project teams and stakeholders in a fast-paced technology environment.

Key responsibilities:

Plan, execute and oversee full lifecycle banking technology projects from initiation through closure, ensuring alignment with business objectives and client expectations

Develop comprehensive project plans, timelines, budgets and resource allocations specific to banking sector requirements and regulatory compliance

Manage cross-functional teams comprising developers, analysts, quality assurance professionals and business stakeholders to deliver project milestones on schedule

Identify, assess and mitigate project risks, issues and dependencies with particular attention to banking industry-specific challenges such as regulatory compliance and data security

Maintain regular communication with clients and senior stakeholders through status reports, progress meetings and documentation of deliverables

Ensure adherence to banking sector standards, compliance requirements and security protocols throughout the project lifecycle

Track project performance against key metrics including scope, schedule, budget and quality indicators

Facilitate requirements gathering, change management and scope control to minimise scope creep and project delays

Conduct post-project reviews and capture lessons learned to continuously improve project delivery methodologies

Support business development efforts by providing technical insights and project feasibility assessments for banking sector opportunities.

IT Project Manager with Banking Background Onsite

Hubexo provides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification.

With operations in more than 20 countries and a workforce of 2,500 employees, Hubexo helps its customers sell more efficiently, build sustainably, and lead the future of construction innovation.

Hubexo is owned by a private equity consortium of Stirling Square Capital Partners, TA Associates and Macquarie Capital. Dario Aganovic was appointed CEO in 2022.

In Philippines, Hubexo operates under the legal name BCI Central.

BCI Central | Hubexo

About Hubexo

Hubexo is a global construction technology company with roots in Sweden and a heritage dating back to 1936. Today, we support customers in more than 20 countries with data, insights, and software solutions that help them build more efficiently and sustainably.

The opportunity (Pioneer Finance Shared Services Team)

This is a pioneer role within Hubexo’s newly established Finance Shared Services Centre. You’ll play a key part in building a high-performing finance operation — contributing not just to day-to-day delivery, but also to how we work, collaborate, and continuously improve.

You’ll work closely with regional and global stakeholders, gain exposure to international finance operations, and grow as the SSC expands.

About the role

As an Accounts Receivable Specialist, you will support day-to-day AR operations, ensuring accurate invoicing, cash application, and collections support. This role is ideal for finance professionals looking to build strong foundations in AR within a global Shared Services environment.

What you’ll be responsible for

Service delivery

Execute transactional AR activities accurately and on time

Process invoices, support collections, and follow up on outstanding balances

Support cash application and account maintenance

Quality and controls

Assist with reconciliations, adjustments, and month-end close activities

Ensure AR activities comply with policies, controls, and documented procedures

Collaboration and improvement

Work closely with sales and internal teams to resolve customer account issues

Support AR reporting and contribute to process improvement initiatives

Bill Collections

Attention to Detail

Accounts Receivable

Reconciliation

Bank Reconciliation

Accounts Receivable Specialist

Company Overview: 
NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

About the role: 
NCS Philippines is seeking a talented Business Analyst with Banking background to join our growing team in Makati City, Metro Manila. This is a full-time, onsite position that plays a crucial role in bridging the gap between business requirements and technology solutions within the banking sector. As a Business Analyst, you will be instrumental in driving digital transformation initiatives and ensuring that our technology solutions align with business objectives. Your expertise in banking operations and systems will be vital to the success of our projects and the overall growth of our organisation.

Key responsibilities:

Gather, analyse and document business requirements from stakeholders within the banking sector

Conduct feasibility studies and impact analyses for proposed business and technology solutions

Create detailed functional specifications, use cases and process flows for development teams

Collaborate with business stakeholders, developers and project managers to ensure successful project delivery

Perform user acceptance testing (UAT) coordination and validation to ensure solutions meet business needs

Identify process improvement opportunities and recommend optimisations to enhance operational efficiency

Maintain comprehensive documentation of business processes, system configurations and solution designs

Provide post-implementation support and perform root cause analysis for any issues that arise

Act as a liaison between technical teams and non-technical business stakeholders to facilitate clear communication

Support continuous improvement initiatives by monitoring system performance and suggesting enhancements

Business Analyst with Banking background

Toyota Motor Philippines Corporation (TMP) is the largest automotive company in the country, with the widest vehicle line-up of 26* Toyota models and 12* Lexus Models. It has 75* dealers nationwide, including Lexus Manila, Inc., for its sales distribution and service centers.

TMP was incorporated on August 3, 1988 as a joint venture of GT Capital Holdings, Inc., Toyota Motor Corporation, and Mitsui & Co., Ltd.

TMP's head office and manufacturing plant are located inside the 82-hectare Toyota Special Economic Zone (TSEZ) in Santa Rosa City, Laguna. TSEZ is also home to several investors performing strategic roles in the manufacture and export of automotive products to ASEAN, Japan, and other parts of the world. TMP’s marketing operations are present at the 28th and 31st floors, GT Tower International, Makati City. Its logistics facility for imported vehicles, the Batangas Vehicle Center (BVC), is located in Batangas City.

TMP operates its head office and manufacturing plant within the 82-hectare Toyota Special Economic Zone in Laguna. The facility assembles the Vios, Innova, and Tamaraw models and has an annual production capacity of 60,000 units. The company’s marketing operations are present at the 28th and 31st floors, GT Tower International, Makati City. Its logistics facility for imported vehicles, the Batangas Vehicle Center (BVC), is located in Batangas City.

TMP operates with nine (9) organizational units: Affiliate Operations Support & Audit, Comptrollership, Corporate Affairs, General Administration, Manufacturing, Marketing, Purchasing, Treasury, and Vehicle Logistics.

The company’s manpower is composed of over 4,300 Team Members (regular and outsourced).

—

*as of October 2025

Toyota Motor Philippines Corporation

Toyota Motor Philippines is looking for a Business Solutions Analyst to join our Digital and Operations Solutions Department based in Makati City, Metro Manila, Philippines.

The Business Solutions Analyst is a member of the Business Solutions Team that is responsible for handling projects on customer-facing digital platforms and their necessary integrations.

In this role, you are expected to be a domain expert in project management, systems analysis and design, systems documentation, and UI/UX design analysis.

 

Your role and responsibilities:

<ul>
	<li>Handling New Projects on Customer-facing Digital Platforms</li>
	<li>Maintain overall Phygital (Physical &amp; Digital) customer experience map</li>
	<li>Ensure alignment to customer experience (CX) map.</li>
	<li>Coordination with vendors, dealers, process owners and other departments.</li>
	<li>Implement systems/platform enhancements identified through requests from process owners, user feedback, adoption analysis, technology research or any new means that may arise.</li>
	<li>Manage new or enhancements projects following the the established System Development Life Cycle (SDLC) &amp; System Maintenance Life Cycle (SMLC) which is aligned with the PDCA cycle.</li>
	<li>Provide advisory services when necessary especially on new processes, products, promos, etc.</li>
	<li>Analyze system KPIs and provide recommendations.</li>
	<li>Act as a systems trainer.</li>
</ul>

Our perfect match:

<ul>
	<li>You have background in project management.</li>
	<li>You are knowledgeable with systems analysis, design and documentation (i.e. flowcharts, data mapping screensets)</li>
	<li>You have a bachelor's degree in Information Systems, or Industrial Engineering.</li>
	<li>You are capable of accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.</li>
	<li>You are capable of clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.</li>
	<li>You can generate innovative solutions in work situations and try different and novel ways to deal with work problems and opportunities.</li>
	<li>You are an actively participating member of a team, moving the team toward the completion of goals.</li>
	<li>You have achieved a satisfactory level of technical and professional skill or knowledge in position-related areas and are keeping up with current developments and trends in areas of expertise.</li>
</ul>

Business Solutions Analyst

Job Title: Senior IT Procurement Specialist (Vendor Management) 
Location: Makati, Philippines (Hybrid – 3 days onsite and 2 days remote per week) 
Employment Type: Permanent 
Working hours: CET business hours 
 
About Us: 
 
Hubexo provides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification. 
 
With operations in more than 20 countries and a workforce of 2,500 employees, Hubexo helps its customers sell more efficiently, build sustainably, and lead the future of construction innovation. 
 
In Philippines, Hubexo operates under the legal name BCI Central. 
 

Our Values:

Dream big - Embrace ambitious goals and strive to exceed expectations, every day.

Thrive together - Collaborate, communicate, and celebrate success.

Own it - Take ownership of your work and empower yourself to make a difference.

Do the right thing - Stand firm in your values and let integrity guide your actions at every turn.

 
About the role: 
 
We’re looking for a Senior IT Procurement Specialist to lead key sourcing and vendor management initiatives across our growing IT landscape. You’ll ensure we get the best value from our suppliers — not just in cost, but in performance, reliability, and innovation. 
 
If you’re a seasoned negotiator who knows how to balance business, technology, and supplier relationships, this role is for you. 
 

What You’ll Do

<ul>
	<li>Drive IT sourcing strategies and contract negotiations across hardware, software, cloud, and services.</li>
	<li>Manage vendor relationships, performance, and governance to ensure delivery excellence.</li>
	<li>Partner with IT, Finance, and Legal to align vendor spend with business goals.</li>
	<li>Analyze market trends and identify opportunities for cost optimization and innovation.</li>
	<li>Support procurement transformation and process improvement initiatives.</li>
	<li>Track and report procurement metrics to improve visibility and decision-making.</li>
</ul>

What You Bring

<ul>
	<li>5+ years’ experience in IT procurement or vendor management.</li>
	<li>Proven expertise in negotiating complex IT contracts.</li>
	<li>Strong understanding of IT categories and procurement processes.</li>
	<li>Excellent relationship management, communication, and analytical skills.</li>
	<li>Experience with ERP or eProcurement tools (e.g., Netsuite, Dynamics).</li>
	<li>Relevant certifications (CIPS, CPSM, ITIL) a plus.</li>
</ul>

Why Hubexo 
 
At Hubexo, we believe in smart partnerships — with our vendors and our people. You’ll join a modern, agile organization where technology and collaboration drive everything we do. Expect a culture that values ownership, integrity, and continuous improvement.

Senior IT Procurement Specialist

Cast (Buri Technologies) is an e-learning startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Content Creation - Our company assists learning organizations in the creation and design of e-learning content. Once the organization turns over the technical material, we handle both instructional design and the actual production of the e-learning content. We work with the technical expert to create a high quality online course.

Cast LMS - We provide a personalized learning management system that helps companies make easy to use asynchronous e-learning delivery possible on iOS, Android, and Web

Learn more about Cast here: https://castlms.com/


Cast LMS (Buri Technologies Inc.)

Cast LMS (Buri Technologies, Inc.) is an e-learning development startup that focuses on helping companies transition into e-learning using our content creation service and proprietary learning management system.

Our team is one of the few development houses in the country that have won educational technology awards abroad. We are looking for individuals who seek challenge and aspire to change the Philippine e-learning landscape by helping organizations build their training materials for the future.

We are a completely remote company but we have an office in Quezon City.

Purpose:

<ul>
	<li>To help the company fulfill its animation and content production requirements.</li>
</ul>

Areas of Responsibility:

1. Create:

Produce graphic design output and various vector / illustrated assets needed to fulfill the e-learning content creation requirements of the company:

<ul>
	<li>Storyboards</li>
	<li>Vector assets for animated videos</li>
	<li>e-Books and Infographics for online courses</li>
	<li>Other graphic design tasks</li>
</ul>

2. Develop:

<ul>
	<li>Brainstorm art styles and animation pegs for the company’s various e-learning courses. Take part in the art direction and quality assurance of the team’s creative output.</li>
</ul>

3. Learn:

<ul>
	<li>Work alongside a team of experienced artists and animators. Expand your skillset and become more familiar with the animation production pipeline, from storyboard to video.</li>
</ul>

Adobe Photoshop

Adobe Illustrator

Graphic Design

Adobe InDesign

Graphic Artist | Work from Home

Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

<ul>
	<li>Bachelor’s degree</li>
	<li>Must be qualified as a Safety Officer 3 (SO3)</li>
	<li>At least two (2) years of relevant experience</li>
	<li>Experience working in an academic or educational setting is an advantage.</li>
</ul>

Project Based Safety Officer

Started in 2013, we are the first agency in the Philippines to provide sales and marketing outsourcing solutions through a fully-staffed, ready to dock sales and marketing organization. In less than 5 years, we have serviced some of the biggest brands in the country, such as adidas Philippines, Globe Telecom, Datu Puti, San Remo Pasta, Bridgestone, Meralco, and many more!

Check out more at:
https://www.youtube.com/watch?v=TzmRH_T4Tvs&t=7s

Blue Spark Solutions, Inc.

<ul>
	<li>Develops and conceptualizes events per the specific needs of a client. This also includes closely working with the clients to level-set expectations.</li>
	<li>Oversees the implementation and conduct of all projects assigned such as timeline, set design, artwork and themes, and other technical aspects of a project.</li>
	<li>Manages and coordinates with vendors and third-party providers to facilitate the smooth conduct of projects.</li>
	<li>Closely coordinates with the project team and account manager to facilitate smooth conduct of projects.</li>
	<li>Maintains rapport with clients and ensures the client’s expectations are met throughout the project.</li>
	<li>Be a model of our three core values: Excellence, Integrity, and Malasakit</li>
</ul>

Organizing and Planning

Reading Comprehension

Events Management

Production Manager | Events and Activations

Summary of Work Activities and Responsibilities:

The Campaigns, Marketing, and Events Head leads the development and execution of integrated campaign, marketing, and event strategies that support the University’s resource mobilization and alumni engagement initiatives.

The role translates advancement priorities into coherent campaigns, communication strategies, and activation platforms, ensuring that messaging, channels, and events function as an integrated system that drives awareness, participation, and support. It ensures alignment of all initiatives with the University’s mission, Jesuit identity, and institutional priorities.

Main Duties and Responsibilities:

I. Campaign Strategy and Integration

<ul>
	<li class="text-justify">Keeps abreast of trends, best practices, and emerging platforms in campaign, marketing, and events.</li>
	<li class="text-justify">Develops and implements integrated campaign strategies that support fundraising and alumni engagement priorities.</li>
	<li class="text-justify">Aligns campaign directions with institutional priorities and advancement objectives </li>
	<li class="text-justify">Establishes campaign objectives, timelines, and success metrics.</li>
</ul>

II. Marketing and Communications Strategy and Execution

<ul>
	<li class="text-justify">Develops and leads integrated marketing and communication strategies that support campaign objectives, advancement priorities, and alumni engagement initiatives.</li>
	<li class="text-justify">Defines messaging frameworks, communication approaches, and audience targeting strategies to ensure that advancement initiatives are clearly positioned and effectively communicated, in coordination with the University Marketing and Communications Office.</li>
	<li class="text-justify">Monitors and evaluates the effectiveness of marketing and communication strategies, using performance data and audience insights to refine approaches and improve outcomes.</li>
	<li class="text-justify">Serves as the coordinating point on communication requirements, ensuring that communication approaches are compliant with institutional guidelines and aligned with campaign strategies and advancement priorities.</li>
</ul>

III. OUDAA Events and Engagement Activation

<ul>
	<li>Oversees the development and execution of an integrated events strategy that supports marketing and campaign objectives, advances fundraising and donor development, and supports alumni engagement initiatives.</li>
	<li>Designs and manages a portfolio of events as coordinated touchpoints across the stakeholder lifecycle—supporting awareness-building, participation, cultivation, and stewardship.</li>
	<li>Establishes event objectives and success metrics aligned with campaign, fundraising, and alumni engagement goals.</li>
	<li>Represents the University in campaign- and event-related engagements, as delegated.</li>
</ul>

IV. Section Management

<ul>
	<li>Sets direction and performance standards for the Campaigns, Marketing, and Events Section, ensuring alignment with priorities, advancement strategies, and institutional goals.</li>
	<li>Assesses the overall performance of the Section through analysis of campaign outcomes, marketing effectiveness, and event performance, and integrates insights into continuous improvement initiatives.</li>
	<li>Oversees the development of Section-level policies and provides input to the development of Office-wide policies.</li>
	<li>Ensures that the Section is adequately resourced and equipped to deliver its functions effectively.</li>
	<li>Provides leadership in the development and engagement of the Section.</li>
</ul>

V. Performs other related duties as may be required by the immediate supervisor and authorized representatives.

Campaigns, Marketing, and Events Head

<ul>
	<li>Will be handling BSP's Events &amp; Activations clients</li>
	<li>Identifies and wins client engagements for the organization</li>
	<li>Understands and translates client requirements into a product/service/contract that is tailored to client needs</li>
	<li>Maintains rapport with client and ensures that client expectations are met. This also includes resolution of concerns and issues to retain the client</li>
	<li>Coordinates with relevant units/positions such as project management, business development, sales &amp; marketing, information technology to ensure retention</li>
	<li>Performs spot audits on client accounts on a periodic basis. This is in coordination with project management</li>
	<li>Oversees the personal development plans of all team members and ensures compliance with BSP core values (Excellence, Integrity, Malasakit)</li>
</ul>

Senior Account Manager | Events & Activations

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

Primary Purpose

The Client Service Coordinator will be acting as first point of contact for all new client enquiries, new clients reporting and providing exceptional level of client service.

Accountabilities &amp; Tasks

<ol>
	<li>Client Service

	<ul>
		<li>Undertake all new client enquiries (Phone calls, Walk-in new clients, contact emails, website, new enquiries via all social media platforms, claims check and lawyer referrals.</li>
		<li>Respond to all client enquiries in a timely manner, no later than the day of the enquiry.</li>
		<li>Ability to stay on top of all enquirers who have not answered.</li>
		<li>Ensure all new clients have a first call resolution where possible.</li>
		<li>After identifying that we can assist the new client, efficiently aim to book the client in to speak to a lawyer within 1-3 days.</li>
		<li>Book in the new client after discussing relevant questions, enter the client’s details into the system and enter each client into the report.</li>
		<li>Provide a one-on-one client service that is tailored to each client.</li>
		<li>Always ensure a high level of confidentiality.</li>
		<li>Prepare new client packs with authorities to be ready for when the client has their face-to-face appointment</li>
	</ul>
	</li>
	<li>Process monitoring and improvement
	<ul>
		<li>Support the enhancement of the new client enquiry module in Law Master when needed.</li>
		<li>Collect and monitor client referral intelligence across all sites/departments.</li>
		<li>Ensure the referral channel list is accurate and up to date to enable accurate tracking and return on investment statistics.</li>
		<li>Prepare reports as requested by partners and management.</li>
		<li>Actively communicate with the team to identify strengths and gaps of the new client enquiry process</li>
	</ul>
	</li>
	<li>Training
	<ul>
		<li>Support in the training of the new client enquiry module to new and existing employees</li>
	</ul>
	</li>
</ol>

Relationship Management

Time Management

Problem Solving

Critical Thinking

Communication Skills

Client Services Coordinator

Ardent World Inc. is the product of a passionate desire to bring quality, affordable skin care solutions to every one, and abide by a few basic quality parameters: soap should not dissolve into mush, lotion should draw in smoothly, shampoo should never leave your scalp itchy and oils should truly nourish the skin. 

We combine passion with science and in-depth analytics to bring products to market that people can feel and see the difference. AWI was incorporated in 2002 and is part of a group of companies engaged in Personal Care and Retail Vanity Products. 

Ardent World Inc.

Essential Job Functions:  

<ol>
	<li>Create written documentation and procedures for application testing and compliance. </li>
	<li>Perform extensive destructive test to challenge the specification of the packaging. </li>
	<li>Collaborate with team to understand product changes and QA testing requirements to deal with issues/defects in a timely manner. </li>
	<li>Create operation manuals and training materials that outline operation processes </li>
	<li>Discussing the CAPA and pushing for recommendations to Suppliers, Management and stakeholders in acceptance of standards. </li>
</ol>

Technical Services Associate

ITVT has been concentrating since 2001, with more than 180 employees, on the implementation of innovative branch solutions for the industrial and energy sectors. With professional advice, reliable project implementation and the subsequent 24/7 support according to ITIL standards, we create sustainable customer satisfaction. As a DIN ISO 9001 , DIN ISO 14001 and DIN ISO 27001 certified company and Microsoft Alpha Partner from the very beginning, we know what is important. In particular, the data security of our customers is very important to us. For this reason, ITVT operates several high-security data centers in Germany for its customers. The Federal Data Protection Act therefore applies.

ITVT Philippines Inc.

<ol style="list-style-type: upper-alpha;">
	<li>Service desk &amp; case handling </li>
</ol>

<ul>
	<li>Receive, qualify, prioritise and resolve cases; document findings and actions in the ticketing system and maintain accurate time entries.</li>
	<li>Work to agreed SLAs in an interrupt-driven environment; escalate with complete diagnostics (logs, repro steps, impact).</li>
	<li>Follow ITIL-oriented processes for classification, prioritisation, escalation and documentation.</li>
	<li>Maintain professional, service-oriented communication with users and customer contacts, including proactive status updates.</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li> Workplace &amp; identity operations </li>
</ol>

<ul>
	<li>Endpoint management: device enrolment, policy and compliance, update and hardware fault handling, remote reset, Cloud PC provisioning.</li>
	<li>Identity and access administration: users, groups, roles, access policies and permissions within agreed approval paths.</li>
	<li>Microsoft 365 administration: Exchange Online and shared mailboxes, SharePoint and OneDrive permissions, Teams.</li>
	<li>Execute joiner, leaver and change requests end to end, including audit-relevant evidence.</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li> Security hygiene &amp; licence administration </li>
</ol>

<ul>
	<li>Patch and vulnerability management cycles, e-mail quarantine review and alert triage against documented runbooks; escalate anomalies.</li>
	<li>Licence and subscription administration: assignments, entitlement checks, renewals and vendor support cases.</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li> AI-enabled working &amp; documentation </li>
</ol>

<ul>
	<li>Use Microsoft 365 Copilot and approved AI tooling in daily case handling, drafting and troubleshooting, within the applicable AI usage and data protection rules.</li>
	<li>Identify repetitive tasks suitable for automation or AI assistance and propose them.</li>
	<li>Produce and maintain knowledge base articles and runbooks for recurring tasks, including AI-assisted drafting with own review before publication.</li>
	<li>Support users and colleagues in adopting AI tooling for everyday workplace tasks.</li>
</ul>

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