Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

Primary Purpose

The Client Service Coordinator will be acting as first point of contact for all new client enquiries, new clients reporting and providing exceptional level of client service.

Accountabilities &amp; Tasks

<ol>
	<li>Client Service

	<ul>
		<li>Undertake all new client enquiries (Phone calls, Walk-in new clients, contact emails, website, new enquiries via all social media platforms, claims check and lawyer referrals.</li>
		<li>Respond to all client enquiries in a timely manner, no later than the day of the enquiry.</li>
		<li>Ability to stay on top of all enquirers who have not answered.</li>
		<li>Ensure all new clients have a first call resolution where possible.</li>
		<li>After identifying that we can assist the new client, efficiently aim to book the client in to speak to a lawyer within 1-3 days.</li>
		<li>Book in the new client after discussing relevant questions, enter the client’s details into the system and enter each client into the report.</li>
		<li>Provide a one-on-one client service that is tailored to each client.</li>
		<li>Always ensure a high level of confidentiality.</li>
		<li>Prepare new client packs with authorities to be ready for when the client has their face-to-face appointment</li>
	</ul>
	</li>
	<li>Process monitoring and improvement
	<ul>
		<li>Support the enhancement of the new client enquiry module in Law Master when needed.</li>
		<li>Collect and monitor client referral intelligence across all sites/departments.</li>
		<li>Ensure the referral channel list is accurate and up to date to enable accurate tracking and return on investment statistics.</li>
		<li>Prepare reports as requested by partners and management.</li>
		<li>Actively communicate with the team to identify strengths and gaps of the new client enquiry process</li>
	</ul>
	</li>
	<li>Training
	<ul>
		<li>Support in the training of the new client enquiry module to new and existing employees</li>
	</ul>
	</li>
</ol>

Relationship Management

Attention to Detail

Time Management

Problem Solving

Critical Thinking

Communication Skills

Client Services Coordinator

Ardent World Inc. is the product of a passionate desire to bring quality, affordable skin care solutions to every one, and abide by a few basic quality parameters: soap should not dissolve into mush, lotion should draw in smoothly, shampoo should never leave your scalp itchy and oils should truly nourish the skin. 

We combine passion with science and in-depth analytics to bring products to market that people can feel and see the difference. AWI was incorporated in 2002 and is part of a group of companies engaged in Personal Care and Retail Vanity Products. 

Ardent World Inc.

Essential Job Functions:  

<ol>
	<li>Create written documentation and procedures for application testing and compliance. </li>
	<li>Perform extensive destructive test to challenge the specification of the packaging. </li>
	<li>Collaborate with team to understand product changes and QA testing requirements to deal with issues/defects in a timely manner. </li>
	<li>Create operation manuals and training materials that outline operation processes </li>
	<li>Discussing the CAPA and pushing for recommendations to Suppliers, Management and stakeholders in acceptance of standards. </li>
</ol>

Technical Services Associate

ITVT has been concentrating since 2001, with more than 180 employees, on the implementation of innovative branch solutions for the industrial and energy sectors. With professional advice, reliable project implementation and the subsequent 24/7 support according to ITIL standards, we create sustainable customer satisfaction. As a DIN ISO 9001 , DIN ISO 14001 and DIN ISO 27001 certified company and Microsoft Alpha Partner from the very beginning, we know what is important. In particular, the data security of our customers is very important to us. For this reason, ITVT operates several high-security data centers in Germany for its customers. The Federal Data Protection Act therefore applies.

ITVT Philippines Inc.

<ol style="list-style-type: upper-alpha;">
	<li>Service desk &amp; case handling </li>
</ol>

<ul>
	<li>Receive, qualify, prioritise and resolve cases; document findings and actions in the ticketing system and maintain accurate time entries.</li>
	<li>Work to agreed SLAs in an interrupt-driven environment; escalate with complete diagnostics (logs, repro steps, impact).</li>
	<li>Follow ITIL-oriented processes for classification, prioritisation, escalation and documentation.</li>
	<li>Maintain professional, service-oriented communication with users and customer contacts, including proactive status updates.</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li> Workplace &amp; identity operations </li>
</ol>

<ul>
	<li>Endpoint management: device enrolment, policy and compliance, update and hardware fault handling, remote reset, Cloud PC provisioning.</li>
	<li>Identity and access administration: users, groups, roles, access policies and permissions within agreed approval paths.</li>
	<li>Microsoft 365 administration: Exchange Online and shared mailboxes, SharePoint and OneDrive permissions, Teams.</li>
	<li>Execute joiner, leaver and change requests end to end, including audit-relevant evidence.</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li> Security hygiene &amp; licence administration </li>
</ol>

<ul>
	<li>Patch and vulnerability management cycles, e-mail quarantine review and alert triage against documented runbooks; escalate anomalies.</li>
	<li>Licence and subscription administration: assignments, entitlement checks, renewals and vendor support cases.</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li> AI-enabled working &amp; documentation </li>
</ol>

<ul>
	<li>Use Microsoft 365 Copilot and approved AI tooling in daily case handling, drafting and troubleshooting, within the applicable AI usage and data protection rules.</li>
	<li>Identify repetitive tasks suitable for automation or AI assistance and propose them.</li>
	<li>Produce and maintain knowledge base articles and runbooks for recurring tasks, including AI-assisted drafting with own review before publication.</li>
	<li>Support users and colleagues in adopting AI tooling for everyday workplace tasks.</li>
</ul>

Managed Workplace Services Engineer

PwC Philippines has been providing professional services in the Philippines for over 100 years. We stick to the highest quality standards in delivering audit and assurance, tax and advisory services within and outside the Philippines.



PwC Philippines

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Responsibilities include but are not limited to:

<ul>
	<li>Manage the planning and execution of client engagements</li>
	<li>Be actively involved in business development activities to help identify and research opportunities on new/existing clients</li>
	<li>Render client accounting services such as but not limited to: tax compliance services, payroll services, bookkeeping, cash management, statutory audit assistance, statutory financial statements</li>
	<li>Support professional development activities such as coaching, performance management and facilitation of in-house continuing education programs</li>
</ul>

Client Accounting Services Tax Manager

OUR BUSINESS

First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.

First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.

“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.” 
– President and Chief Operating Officer, Francis Giles B. Puno

First Gen Corporation

The Technical Services Engineer will be hired under one of First Gen Group's entity, Pi Energy, and is expected to provide technical expertise and execute tasks on all three stages of a project: pre-sales, implementation, and operations &amp; management, primarily focused in O&amp;M.

Their tasks include coordination with arsenals in closing projects, engaging with contractors and construction management, and ensuring continuous operations and maximum output of projects. The Technical Services Engineer is expected to execute the tasks depending on the need of the team. They are also expected to do the role in coordination with the Technical Services Leads and may be assigned other tasks from time to time.

Main Roles &amp; Responsibilities:

O&amp;M

<ul>
	<li>Operations Monitoring</li>
	<li>Report generation on solar systems performance under contract</li>
	<li>Regular reviews of the solar system performance under contract</li>
	<li>Monthly output monitoring (in case of solar and other applicable teams)</li>
	<li>Proposing of solutions in resolving low generating systems, detecting anomalies</li>
	<li>Regular reporting to the groups concerned </li>
</ul>

Maintenance Management

<ul>
	<li>Planning and budgeting of necessary preventive maintenance</li>
	<li>Monitoring of product warranty monitoring and claims</li>
	<li>Contractor coordination and engagement, as necessary</li>
	<li>Contractor management, as necessary</li>
	<li>Timely action on corrective maintenance needed</li>
	<li>ESH compliance </li>
	<li>Emergency planning management</li>
</ul>

Issue to Resolution

<ul>
	<li>Product troubleshooting and replacement (if necessary)</li>
	<li>Reviewing of incident reports and safety reports submitted by the contractor</li>
	<li>Proposing of resolution actions </li>
	<li>Deployment task, especially on emergency cases</li>
	<li>Reviewing of troubleshooting methodology </li>
</ul>

Other Responsibilities

Pre-sales

<ul>
	<li>Project scoping and initial design</li>
	<li>Customer meetings and site inspection</li>
	<li>Outsource services determination and coordination</li>
	<li>Internal discussions</li>
</ul>

Project Costing (outsourced)

<ul>
	<li>TOR preparation</li>
	<li>Bid out or proposal solicitation</li>
	<li>Contractor coordination and clarifications</li>
	<li>Proposal evaluation</li>
	<li>Internal discussions</li>
	<li>Internal cost determination (project implementation cost)</li>
	<li>Project lifetime costing (operation and maintenance costs, as the case maybe)</li>
	<li>Project documents turn-over to implementation group (for won projects)</li>
</ul>

Implementation

<ul>
	<li>Contractor scoping and engagement</li>
	<li>Scope, timeline, and cost determination and design review</li>
	<li>Contractor coordination</li>
	<li>Contractor engagement</li>
</ul>

Project construction/implementation management

<ul>
	<li>Contractor coordination</li>
	<li>Materials inspection</li>
	<li>Design and quality of works inspection</li>
	<li>ESH compliance inspection</li>
	<li>Overall project management</li>
</ul>

Key Competencies &amp; Skills:

<ul>
	<li>Excellent technical skills in solar, energy storage and other electrical systems</li>
	<li>Experienced in troubleshooting solar and other electrical system</li>
	<li>Managing solar assets to optimize performance, financial returns and claims</li>
	<li>Knowledgeable in operational permit applications and monitoring</li>
	<li>Excellent problem solving skills, able to analyze the situation and make decisions/recommendations</li>
	<li>Knowledgeable in risk management review and assessment</li>
	<li>Knowledgeable in customer engagement and management; with business acumen</li>
	<li>Good verbal and written communication skills</li>
	<li>Strong collaboration skills with various stakeholders</li>
</ul>

O&M Solar Technical Services Engineer

Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Main Duties and Responsibilities: 
I. Sports Program Management

<ul>
	<li>Assists the Director in reviewing and updating the integrated athletics programs and athlete support systems to ensure alignment with student-athlete needs and institutional strategic objectives</li>
	<li>Monitors the implementation of athletics programs and initiatives in coordination with the Coaches and Sports Program Heads to support their sustainability, consistency, and responsiveness to the evolving needs of student-athletes and the Schools, recommending operational improvements as needed</li>
	<li>Provides functional guidance to Coaches, Sports Program Heads, and administrative support staff in the implementation of athletics programs and student-athlete support initiatives</li>
</ul>

II. Athlete Welfare and Development

<ul>
	<li>Plans and designs student-athlete safety and wellness initiatives, injury prevention programs, response protocols, safeguarding measures, and insurance-related requirements to promote athlete welfare and ensure compliance with established standards</li>
	<li>Oversees the implementation of athlete discipline and conduct across trainings, competitions, and related athletics activities to ensure compliance with established policies and protocols</li>
	<li>Plans and coordinates student-athlete academic development initiatives by collaborating with academic offices, faculty members, guidance counselors, Coaches, and other stakeholders to support academic performance and overall student experience</li>
	<li>Coordinates with varsity teams on academic concerns and tournament-related requirements, including coaching meetings, schedules, preparations, registrations, and orientations.</li>
	<li>Monitors the training activities by Coaches to ensure alignment with program standards, safety protocols, and athlete development objectives</li>
	<li>Reviews existing athletics policies and procedures and recommends revisions to improve operational effectiveness, compliance, and student-athlete experience</li>
</ul>

III. Program Evaluation

<ul>
	<li>Develops and implements evaluation mechanisms for Office programs, including surveys, interviews, and focus group discussions</li>
	<li>Monitors and consolidates performance indicators, athlete welfare metrics, participation data, and program feedback to support program evaluation, evidence-based planning, and continuous improvement</li>
	<li>Prepares evaluation reports documenting program findings, insights, outcomes, and recommendations to support evidence-based decision-making and continuous program improvement</li>
</ul>

IV. Representation and Stakeholder Relations

<ul>
	<li>Serves as the primary point of contact for communication among Coaches, athletes, parents, and other units/offices</li>
	<li>Represents the Director in University functions, meetings, and external events when required, including making decisions and presenting on behalf of the Director as needed</li>
	<li>Serves as a partner to the assigned school that requires the Office’s expertise and services</li>
	<li>Liaises with external stakeholders to disseminate official information and address inquiries regarding student-athletes and the athletic programs</li>
</ul>

V. Office Management Support

<ul>
	<li>Assists in monitoring Office budget and expenditures, and recommends cost effective solutions for the Office</li>
	<li>Gathers and reviews the necessary documentation for budget preparation, purchase requests, liquidation reports, and cash advances for the needs of the student-athletes</li>
	<li>Conducts initial reviews of documents submitted to the Director, ensuring that all documents submitted are adequately supported, and provides necessary recommendations</li>
	<li>Drafts the necessary communications and guidelines and collaborates with stakeholders on behalf of the Director</li>
</ul>

VI. Performs other duties as may be assigned by the immediate supervisor, or any 
authorized representative

Senior Program Officer for Sports and Athlete Services I

Mum’s Lasagna is a proudly homegrown food business specializing in freshly baked, premium-quality lasagna and comfort food favorites. Known as the Home of Freshly Baked Lasagna, we are committed to delivering excellence through quality ingredients, consistent flavor, and outstanding customer experience.

DRD Tan Food Services

We’re looking for someone who’s organized, reliable, and genuinely enjoys helping others. 
If you're warm, respectful, and eager to support customers in a meaningful way — we’d love to work with you! 
 
 

What You’ll Do at Mum’s Lasagna:

<ul>
	<li>Respond to customer inquiries via messages, chats, and calls with sincerity and professionalism</li>
	<li>Process and accommodate incoming orders with care, speed, and accuracy</li>
	<li>Assist customers with a friendly, respectful, and helpful approach — in line with our brand values</li>
	<li>Organize and encode data related to online orders and transactions</li>
	<li>Perform basic bookkeeping — including tracking invoices and maintaining order forms</li>
	<li>Coordinate with the operations team to ensure smooth order flow and timely deliveries</li>
	<li>Handle customer follow-ups and concerns with patience and efficiency 
	 
	 </li>
</ul>

What We’re Looking For:

<ul>
	<li>Can multitask and stay focused in a fast-paced online environment</li>
	<li>Highly organized and detail-oriented</li>
	<li>Basic skills in data entry and encoding</li>
	<li>Strong communication skills in English and Filipino</li>
	<li>Familiar with Word, Excel, messaging apps, and online platforms</li>
	<li>Trustworthy, proactive, and a team player</li>
	<li>Work Conditions &amp; Benefits:</li>
	<li>Flexible working schedule</li>
	<li>Willing to work on weekends, holidays, and overtime</li>
	<li>Overtime and holiday pay provided</li>
</ul>

Customer Service Representative (CSR)

PCWORX IT Solutions is a Managed IT Services provider in the Philippines, established in 2008. As a trusted technology partner, we are backed by a team of skilled industry professionals, committed to delivering IT services and solutions that empower businesses to excel by enhancing both internal and external operations. Our head office is located at 384-B E. Rodriguez Sr. Ave., Immaculate Concepcion, Quezon City.

PC Worx IT Solutions

Supervise, lead, and motivate the service team to achieve productivity and quality targets.

Monitor and manage customer service interactions to ensure satisfaction and timely resolution of issues

Coordinate repair and maintenance operations, ensuring adherence to procedures and safety standards.

Maintain inventory of tools, parts, and equipment, and authorize purchasing as needed

Review performance metrics and generate reports on service center effectiveness. 

Implement training programs and conduct periodic staff evaluations.

Handles escalations

Manage Reliever availability on branches.

Monitoring of project implementation internal and external clients

Ensure SLA meet based on the BOM provided

Service Center Manager

Toyota Motor Philippines Corporation (TMP) is the largest automotive company in the country, with the widest vehicle line-up of 26* Toyota models and 12* Lexus Models. It has 75* dealers nationwide, including Lexus Manila, Inc., for its sales distribution and service centers.

TMP was incorporated on August 3, 1988 as a joint venture of GT Capital Holdings, Inc., Toyota Motor Corporation, and Mitsui & Co., Ltd.

TMP's head office and manufacturing plant are located inside the 82-hectare Toyota Special Economic Zone (TSEZ) in Santa Rosa City, Laguna. TSEZ is also home to several investors performing strategic roles in the manufacture and export of automotive products to ASEAN, Japan, and other parts of the world. TMP’s marketing operations are present at the 28th and 31st floors, GT Tower International, Makati City. Its logistics facility for imported vehicles, the Batangas Vehicle Center (BVC), is located in Batangas City.

TMP operates its head office and manufacturing plant within the 82-hectare Toyota Special Economic Zone in Laguna. The facility assembles the Vios, Innova, and Tamaraw models and has an annual production capacity of 60,000 units. The company’s marketing operations are present at the 28th and 31st floors, GT Tower International, Makati City. Its logistics facility for imported vehicles, the Batangas Vehicle Center (BVC), is located in Batangas City.

TMP operates with nine (9) organizational units: Affiliate Operations Support & Audit, Comptrollership, Corporate Affairs, General Administration, Manufacturing, Marketing, Purchasing, Treasury, and Vehicle Logistics.

The company’s manpower is composed of over 4,300 Team Members (regular and outsourced).

—

*as of October 2025

Toyota Motor Philippines Corporation

Toyota Motor Philippines is looking for an Automotive Engineer to join our Technical Service Department based in TMP's satellite office located in Toyota Mandaue South, Cebu.

The Automotive Engineer is a member of the Repair Support Section that is responsible for providing technical assistance to Visayas dealer network for hard to diagnose cases.

In this role, you are expected to be a domain expert in data analysis and technical report writing and presentation.

Your role and responsibilities: 

<ul>
	<li>Provide repair support to Visayas dealer network for complex vehicle issues through remote diagnostics or on-site visits.</li>
	<li>Creation of Technical Report for assisted cases and Field Evaluation Report for safety related cases.</li>
	<li>Coordination with Toyota Internal Affiliates regarding Customer Handling and Marketing activities.</li>
	<li>Work jointly with Toyota Regional Affiliates and Dealer Network to enhance repair assistance programs.</li>
	<li>Facilitate serviceability Kaizen request to Regional affiliates as part of market concern improvement.</li>
</ul>

Our perfect match:

<ul>
	<li>Candidate must possess at least Bachelor's/College Degree in Mechanical Engineering or Automotive Engineering.</li>
	<li>MUST HAVE 2 to 3 years experience in Automotive repair and diagnosis.</li>
	<li>MUST HAVE a valid Philippines Driver's License.</li>
	<li>Candidate must be a resident of Cebu province.</li>
	<li>You can make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.</li>
	<li>You have achieved a satisfactory level of technical and professional skill or knowledge in position-related areas and are keeping up with current developments and trends in areas of expertise.</li>
	<li>You are capable of clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.</li>
	<li>You effectively manage your time and resources to ensure that work is completed efficiently.</li>
	<li>You can maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization.</li>
</ul>

Automotive

Field Service Engineer

Distriphil is a national pharmaceutical distribution company. Although new in the industry, as a company, the men and women behind Distriphil are considered veterans in the pharmaceutical field. Banded together under the banner of Chiongbian Group of Companies, Distriphil aims to be the healthcare industry's leading partner in health and wellness.

Being a pharmaceutical company, we always strive to provide each and every Filipino access to the best yet most affordable medicine that there is to offer. Setting new standards in the healthcare industry is our way of serving. We are committed to giving only the very best for the people most important to us: our patients.

At Distriphil, we place the people we help at the heart of everything we do because they are the reason for being.

Distribution Solutions Phils Inc.

<ul>
	<li>Responsible for order processing of Sales Orders and Purchase Orders.</li>
	<li>Check and receive all sales orders for completeness of data necessary for fast and accurate encoding of orders, picking and delivery to customers.</li>
	<li>Encodes data and orders in the system diligently and accurately for database building.</li>
	<li>Responsible for seeking approvals for orders and for providing necessary documents promptly for fast processing of deliveries.</li>
	<li>Follow up customers on payments and collection of such payments.</li>
	<li>Attends to / answers customers’ various inquiries on the status of their orders, accounts and deliveries as well as complaints.</li>
	<li>Responsible for monitoring Reports – Sales order monitoring, SI filing, Initial stocks monitoring, complaints monitoring, inventory, etc.</li>
	<li>Inter-departmental coordination regarding operational concerns. Coordinates closely with warehouse for delivery schedules, special instructions from customers and others.</li>
	<li>Confirmation and verification of returned invoices and reasons for rejections.</li>
	<li>Accounts Receivable collections. Follow-up and schedule collection of outstanding ARs.</li>
	<li>Follow established policies and procedures especially established timelines, cut-offs and lead times.</li>
	<li>Performs other duties that may be assigned by immediate superior from time to time.</li>
</ul>

Customer Service Representative

We are the Manila shared services hub for an Australian kitchenware retailer operating 30 stores, a national warehouse, and a growing ecommerce business. Our Manila team supports Finance, Marketing, Buying, Planning, Customer Service, and Technology — and we are growing.
 We offer extremely competitive compensation and benefits in accordance with skill levels and qualifications, and provide a warm, healthy work environment in Pasig City's central business district.

 Kitchen Warehouse (http://www.kitchenwarehouse.com.au) is Australia's #1 Online Retailer for top quality kitchen and homewares.

Suitestudio Operations Inc.

Kitchen Warehouse is Australia's leading kitchenware retailer, and our Manila office is the offshore hub supporting our Australian stores and online business. As a Customer Service Representative, you are the first point of contact for our customers, helping them across email, live chat and calls. You will resolve enquiries, process returns, and coordinate with suppliers, stores and our despatch team to deliver a smooth, accurate and genuinely helpful experience for every customer.

What you will do

<ul>
	<li>Assist customers with enquiries submitted through email, live chat and calls.</li>
	<li>Process customer returns accurately and on time.</li>
	<li>Communicate with suppliers regarding product queries and warranty claims.</li>
	<li>Communicate with stores regarding customer orders and enquiries.</li>
	<li>Review orders and advise customers of progress or action taken.</li>
	<li>Communicate with Warehouse Despatch in regard to customer orders.</li>
	<li>Liaise with and assist the Customer Service Support Officer.</li>
	<li>Liaise with Australia Post regarding delayed or missing parcels.</li>
	<li>Identify customer complaints and escalate to the Customer Service Team or Customer Service Manager as required.</li>
	<li>Follow procedures, guidelines and policies accurately to complete assigned tasks.</li>
	<li>Perform data entry across a number of platforms.</li>
	<li>Work hours and days based on the requirements of the business (for example, Sunday to Thursday between 6am and 8pm).</li>
	<li>Assist with other additional tasks as required.</li>
</ul>

Customer Service Officer

Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

<ul>
	<li>Assist in monitoring and managing IT service tickets through the organization's ticketing system.</li>
	<li>Support the logging, tracking, and resolution of incidents and service requests.</li>
	<li>Coordinate with IT teams to ensure timely follow-up and closure of tickets.</li>
	<li>Help maintain accurate records of IT incidents, requests, and service activities.</li>
	<li>Assist in preparing service management reports, dashboards, and performance metrics.</li>
	<li>Support the creation and updating of IT documentation, knowledge base articles, and standard operating procedures.</li>
	<li>Participate in problem management and root cause analysis activities when required.</li>
	<li>Provide basic technical support and guidance to end users.</li>
	<li>Assist in conducting user satisfaction surveys and gathering feedback on IT services.</li>
	<li>Support continuous improvement initiatives for IT service delivery processes.</li>
	<li>Perform administrative and other tasks assigned by the Service Management Team.</li>
</ul>

IT Service Management Intern

Siemens is a technology company focused on industry, infrastructure, mobility, and healthcare innovation. With a strong presence globally and in the Philippines, Siemens combines the real and digital worlds to help customers accelerate digital transformation, improve sustainability, and create smarter solutions for industries and communities. Through innovative technologies in electrification, automation, and digitalization, Siemens empowers organizations to drive efficiency and shape a more sustainable future.

Siemens

You'll make a difference by:

<ul>
	<li>Lead End-to-end Project Delivery: Direct the end-to-end implementation of grid software solutions across the Philippines, including project planning, budgeting, scheduling, and resource optimization.</li>
	<li>Drive Service Operations Excellence: Oversee the Technical Services Support Team to ensure reliable software performance, effective issue resolution, and adherence to Service Level Agreements and Key Performance Indicators.</li>
	<li>Ensure Compliance and Quality Assurance: Govern delivery processes to meet regulatory, contractual, and cybersecurity standards, maintaining alignment with corporate itil service management frameworks.</li>
	<li>Optimize Service Delivery Processes: Implement Agile methodologies and continuous improvement initiatives to enhance support efficiency, incident response, and customer engagement.</li>
	<li>Cross-Collaboration Across Global and Regional Teams: Work closely with engineering, product management, and global support organizations to ensure consistent quality, best practice sharing, and operational alignment.</li>
	<li>Strategize Grid Software Services: Act as the principal interface for clients, partners, and government stakeholders, providing technical insights and contributing to regional growth strategies.</li>
</ul>

 

You'll win us over by:

<ul>
	<li>Qualifications: Bachelor’s degree in Computer Science, Information Technology, or Engineering (Master’s preferred).</li>
	<li>Proven Project Leadership and Governance: Over 8 years of experience managing complex itand grid software projects, including at least 3 years in operational management, overseeing budgets, risks, and resources to ensure operational excellence and on-time delivery.</li>
	<li>Strong Industrial Experience: Proficient in power grid software applications, digital substations, or energy management systems, and experience applying itil and Agile frameworks in service environments.</li>
	<li>Technical Expertise: Certifications such as pmp, prince2, or itil v4 are highly valued. Additionally, skilled in using ms Project, Jira, ServiceNow, or Zendesk for project tracking, service analytics, and performance reporting.</li>
	<li>Strong Communication and Stakeholder Management: Excellent ability to bridge technical and business perspectives, influence decision-making, and maintain high-impact client relationships.</li>
</ul>

What we offer 

<ul>
	<li>Flexibility: Inclusive and flexible working environment with hybrid and remote options.</li>
	<li>Welfare: Comprehensive welfare programs and health insurance extendable to your family; professional accident insurance.</li>
	<li>Growth Opportunities: Continuous and individual learning journeys.</li>
	<li>Inclusive Culture: A team culture where you can be yourself.</li>
</ul>

 

Recruitment Process: 

<ul>
	<li>CV Screening</li>
	<li>A session with our recruiter to understand your motivation &amp; learning goals </li>
	<li>1-2 Business Interviews</li>
	<li>Offer Stage </li>
</ul>

 

Come join us, and #TransformTheEveryday for everyone!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

 

Public Notice: Recruitment Fraud

We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our job portal for all Siemens job openings, and apply via the portal.

Customer Service Support Head


Talento Solutions Inc. is a Philippine-based, full-service workforce solutions provider committed to helping organizations build high-performing teams through innovative, scalable, and compliant human capital solutions.

We specialize in delivering end-to-end recruitment and workforce management services that enable businesses to attract, hire, deploy, and retain exceptional talent while improving operational efficiency and ensuring compliance with Philippine labor regulations.



Talento Solutions Inc.

Job Responsibilities

• Excellent English Communication Skills (a must)

• Reliability and Work Ethic

• Flexibility

• Multitasking Skills

• Quick Learner

• Active Listening and Empathy

• Problem-Solving Guru

• Conflict Resolution

• Customer Orientation

• Thrive Under Pressure

 

Advanced skills:

• Expert written and verbal communication skills.

• Tech Savvy — Familiar with common keyboard commands, search engines and a Windows environment

• Record-Keeping Skills

• Typing Speed: At least 40 – 45 words per minute.

HÖEGH EVI SERVICES AS is a multinational company organized and existing under the laws of Norway, was duly licensed by this Commission in accordance with the Omnibus Investments Code of 1987, as amended by RA 8756 and its implementing rules and regulations and with a favorable recommendation from the Board of Investments dated August 29, 2018, to establish its Regional Operating Headquarters in the Philippines doing business as Höegh Evi Services ROHQ to: engage in general administration and planning; business planning and coordination; sourcing/procurement of raw materials and components; corporate finance advisory services; marketing control and sales promotion; training and personnel management; logistics services; research and development services and product development; technical support and maintenance; data processing and communication; and business development.

Höegh Evi Services ROHQ

Job Description

Strengthen Höegh Evi’s Legal &amp; Compliance function by establishing robust information management and legal‑tech practices that improve efficiency, quality and compliance. The role designs and maintains our legal document structures and taxonomies, supports contract lifecycle workflows, enables privacy‑compliant archives, and drives adoption of AI‑supported legal tools in collaboration with IT, data and security.

Primary Accountabilities:

Information governance: Define and maintain classification, metadata and retention standards for legal and corporate documents to ensure consistency, auditability and privacy compliance.

Archive and knowledge management: Design, optimise and administer the corporate and contract archive, including searchability, taxonomy and template libraries.

Legal technology enablement: Lead the evaluation, configuration and user adoption of legal‑tech tools (e.g., CLM, document automation, matter management, AI‑assisted search/summarisation) with IT and security.

Process and workflow design: Map and improve core legal processes (KYC evidence storage, IDD documentation, contract procedures, litigation/matter files) to reduce cycle time and risk.

Training and change: Provide concise training, user guides; promote best practice usage and continuous improvement.

Compliance by design: Embed privacy, security and regulatory controls into legal information and tool workflows; support DPIAs and data‑mapping for legal systems.

Reporting and metrics: Track adoption, quality, throughput and legal‑tech value (e.g., turnaround time, rework, external counsel cost avoidance).

Business partnering: Translate legal needs into technical requirements and act as bridge 
between Legal and Compliance, IT, data, security and vendors.

 

Main Tasks:

For information governance

<ul>
	<li>[Drafting and maintaining policies/standards for classification, metadata, naming, retention and access.] [Ownership of information governance in Höegh Evi needs to be decided]</li>
	<li>Maintain a legal‑specific taxonomy and controlled vocabularies.</li>
	<li>Run periodic audits and remediation of legacy repositories.</li>
</ul>

 

For archive and knowledge management

<ul>
	<li>Configure folder structures/libraries for corporate entities, contracts, matters and advice.</li>
	<li>Curate and version templates, playbooks and clause libraries.</li>
	<li>Implement enterprise search facets and saved views for common legal queries.</li>
	<li>For legal technology enablement</li>
	<li>Pilot and scale AI‑assisted use cases (search, drafting support, summarization) with risk controls.</li>
	<li>Manage vendor relationships, security reviews and release testing with IT.</li>
	<li>Superuser for software tools utilized by L&amp;C</li>
</ul>

For process and workflow design

<ul>
	<li>Map AS‑IS and design TO‑BE flows for e.g. KYC/IDD evidence, contract reviews, DPA handling and enterprise risk management.</li>
	<li>Define hand‑offs between Oslo and Manila; create RACI and SLAs.</li>
	<li>Implement streamlined matter intake and triage.</li>
</ul>

For training and change

<ul>
	<li>Produce short guides, videos and “how‑to” pages; run quarterly refreshers.</li>
	<li>Collect feedback, prioritise enhancements and publish a visible backlog/roadmap.</li>
</ul>

For compliance by design

<ul>
	<li>Support Data Protection Impact Assessment for legal tools; maintain data inventories and records of processing.</li>
	<li>Ensure retention schedules are enforced; coordinate defensible deletion.</li>
</ul>

For reporting and metrics

<ul>
	<li>Build dashboards showing cycle times, throughput, adoption, external counsel cost trends and contract volumes.</li>
	<li>Provide monthly highlights/risks to CLCO and Legal LT.</li>
</ul>

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