Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

Primary Purpose

The Client Service Coordinator will be acting as first point of contact for all new client enquiries, new clients reporting and providing exceptional level of client service.

Accountabilities &amp; Tasks

<ul>
	<li>Client Service 
	<ul>
		<li>Undertake all new client enquiries (Phone calls, Walk-in new clients, contact emails, website, new enquiries via all social media platforms, claims check and lawyer referrals.</li>
		<li>Respond to all client enquiries in a timely manner, no later than the day of the enquiry.</li>
		<li>Ability to stay on top of all enquirers who have not answered. </li>
		<li>Ensure all new clients have a first call resolution where possible.</li>
		<li>After identifying that we can assist the new client, efficiently aim to book the client in to speak to a lawyer within 1-3 days. </li>
		<li>Book in the new client after discussing relevant questions, enter the client’s details into the system and enter each client into the report.</li>
		<li>Provide a one-on-one client service that is tailored to each client.</li>
		<li>Always ensure a high level of confidentiality.</li>
		<li>Prepare new client packs with authorities to be ready for when the client has their face-to-face appointment</li>
	</ul>
	</li>
	<li>Process monitoring and improvement
	<ul>
		<li>Support the enhancement of the new client enquiry module in Law Master when needed.</li>
		<li>Collect and monitor client referral intelligence across all sites/departments.</li>
		<li>Ensure the referral channel list is accurate and up to date to enable accurate tracking and return on investment statistics.</li>
		<li>Prepare reports as requested by partners and management.</li>
		<li>Actively communicate with the team to identify strengths and gaps of the new client enquiry process</li>
	</ul>
	</li>
	<li>Training 
	<ul>
		<li>Support in the training of the new client enquiry module to new and existing employees</li>
	</ul>
	</li>
</ul>

Problem Sensitivity

Attention to Detail

Customer Service

Communication Skills

Monitoring and Evaluation

Client Services Coordinator

Monde Nissin Corporation has been giving Filipino consumers quality products and service for the past 45 years. The company has consistently been among the top corporations in the Philippines and is considered as one of the industry leaders in both noodles and biscuits product categories with well-loved Filipino brands such as Lucky Me! Instant Noodles, Nissin Wafer, Nissin Butter Coconut, Eggnog, Skyflakes and the like.

Monde Nissin's subsidiaries include Monde M.Y. San, manufacturer of iconic biscuit brands SkyFlakes and Fita; Monde Nissin Thailand; Monde Nissin Singapore, and Monde Nissin Australia, comprising the businesses Black Swan, Nudie, and Menora Foods.  

Get to know us more! Visit our website at www.mondenissin.com

Monde Nissin Corporation

The Field Marketing Services Specialist for Bread Business drives agency governance and merchandising excellence across Modern Trade accounts, ensuring high standards in product availability, visibility, and in-store execution. This role partners with agencies to deliver compliant, efficient, and performance-driven merchandising operations.

<ul>
	<li>Manage agency governance, including SLA compliance, performance monitoring, and resolution of operational gaps</li>
	<li>Drive in-store merchandising excellence by ensuring availability, visibility, planogram compliance, and promotion execution</li>
	<li>Partner with agencies to build capability, optimize manpower deployment, and improve productivity</li>
	<li>Lead audits, reporting, and performance tracking using scorecards and KPI-driven evaluations</li>
</ul>

Identify and implement process improvements to enhance merchandising efficiency, compliance, and cost effectiveness

By submitting your application, you expressly agree, consent, and authorize the Company to collect, process, store, share/transfer and retain the Personal Data for any of the purposes stated in this Notice and in accordance with the Data Privacy Act.

You may view the Privacy Notice for Job Applicants of Monde Nissin Corporation by requesting it from the hiring manager.

Field Marketing Services Specialist

Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Note: This is not a managerial/leadership position.

The Client Manager III provides support in determining and fulfilling units’ IT requirement by closely partnering with the assigned unit, gathering data, and providing recommendations based on identified needs. The Client Management Team is the strategic arm of the Vice President for Digital Information and Technology (VP DITS in the various clusters to align and operationalize the University Strategies and IT Plans.

Main Duties and Responsibilities: 
I. Planning and Design

<ul>
	<li>Assists in determining the IT requirements of the school in order to support and enable its academic, formation, and co-curricular programs
	<ul>
		<li>Gather data on IT needs of the assigned unit through meetings with management, interviews, and administering of surveys</li>
		<li>Provides an initial analysis based on data gathered from the unit, its stakeholders, and other relevant sources</li>
		<li>Identifies priority needs and recommends next steps based on analyzed data</li>
	</ul>
	</li>
	<li>Collaborates with the assigned unit on the strategies and direction of information technology resources, and aligns these with the unit’s priorities and business requirements</li>
</ul>

II. Operation and Maintenance

<ul>
	<li>Provides inputs and coordination for the budgetary requirements of the cluster</li>
	<li>Coordinates with other OVP DITS units (Academic Solutions, Enterprise Productivity Solutions, End-User Management and Infrastructure Management teams) regarding the requirements of the cluster</li>
	<li>Implements an established communication plan to ensure proper coordination and consistent information sharing between stakeholders (e.g., communication of policies, requirements, and changes in relation to the cluster’s IT Resources)</li>
</ul>

III. Service and Quality Control

<ul>
	<li>Recommends and implements structure for feedback such as customer satisfaction surveys, needs assessments, periodic reviews for adherence to standards and continuous improvement of OVP DITS’ service offerings</li>
	<li>Coordinates with the OVP DITS’ Process, Performance and Service Level Management team for service level monitoring in the cluster</li>
	<li>Proposes resolutions to conflicts that arise between stakeholders such as the unit and service providers</li>
</ul>

IV. Performs other work-related tasks as may be required by the immediate 
supervisor and authorized representative

Client Manager for IT Services

PwC Philippines has been providing professional services in the Philippines for over 100 years. We stick to the highest quality standards in delivering audit and assurance, tax and advisory services within and outside the Philippines.



PwC Philippines

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Responsibilities include but are not limited to:

<ul>
	<li>Manage the planning and execution of client engagements</li>
	<li>Be actively involved in business development activities to help identify and research opportunities on new/existing clients</li>
	<li>Render client accounting services such as but not limited to: tax compliance services, payroll services, bookkeeping, cash management, statutory audit assistance, statutory financial statements</li>
	<li>Support professional development activities such as coaching, performance management and facilitation of in-house continuing education programs</li>
</ul>

Client Accounting Services Tax Manager

Toyota Motor Philippines Corporation (TMP) is the largest automotive company in the country, with the widest vehicle line-up of 26* Toyota models and 12* Lexus Models. It has 75* dealers nationwide, including Lexus Manila, Inc., for its sales distribution and service centers.

TMP was incorporated on August 3, 1988 as a joint venture of GT Capital Holdings, Inc., Toyota Motor Corporation, and Mitsui & Co., Ltd.

TMP's head office and manufacturing plant are located inside the 82-hectare Toyota Special Economic Zone (TSEZ) in Santa Rosa City, Laguna. TSEZ is also home to several investors performing strategic roles in the manufacture and export of automotive products to ASEAN, Japan, and other parts of the world. TMP’s marketing operations are present at the 28th and 31st floors, GT Tower International, Makati City. Its logistics facility for imported vehicles, the Batangas Vehicle Center (BVC), is located in Batangas City.

TMP operates its head office and manufacturing plant within the 82-hectare Toyota Special Economic Zone in Laguna. The facility assembles the Vios, Innova, and Tamaraw models and has an annual production capacity of 60,000 units. The company’s marketing operations are present at the 28th and 31st floors, GT Tower International, Makati City. Its logistics facility for imported vehicles, the Batangas Vehicle Center (BVC), is located in Batangas City.

TMP operates with nine (9) organizational units: Affiliate Operations Support & Audit, Comptrollership, Corporate Affairs, General Administration, Manufacturing, Marketing, Purchasing, Treasury, and Vehicle Logistics.

The company’s manpower is composed of over 4,300 Team Members (regular and outsourced).

—

*as of October 2025

Toyota Motor Philippines Corporation

Toyota Motor Philippines is looking for an Automotive Engineer to join our Technical Service Department based in TMP's satellite office located in Toyota Mandaue South, Cebu.

The Automotive Engineer is a member of the Repair Support Section that is responsible for providing technical assistance to Visayas dealer network for hard to diagnose cases.

In this role, you are expected to be a domain expert in data analysis and technical report writing and presentation.

Your role and responsibilities: 

<ul>
	<li>Provide repair support to Visayas dealer network for complex vehicle issues through remote diagnostics or on-site visits.</li>
	<li>Creation of Technical Report for assisted cases and Field Evaluation Report for safety related cases.</li>
	<li>Coordination with Toyota Internal Affiliates regarding Customer Handling and Marketing activities.</li>
	<li>Work jointly with Toyota Regional Affiliates and Dealer Network to enhance repair assistance programs.</li>
	<li>Facilitate serviceability Kaizen request to Regional affiliates as part of market concern improvement.</li>
</ul>

Our perfect match:

<ul>
	<li>Candidate must possess at least Bachelor's/College Degree in Mechanical Engineering or Automotive Engineering.</li>
	<li>MUST HAVE 2 to 3 years experience in Automotive repair and diagnosis.</li>
	<li>MUST HAVE a valid Philippines Driver's License.</li>
	<li>Candidate must be a resident of Cebu province.</li>
	<li>You can make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.</li>
	<li>You have achieved a satisfactory level of technical and professional skill or knowledge in position-related areas and are keeping up with current developments and trends in areas of expertise.</li>
	<li>You are capable of clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.</li>
	<li>You effectively manage your time and resources to ensure that work is completed efficiently.</li>
	<li>You can maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization.</li>
</ul>

Field Service Engineer

We are the Manila shared services hub for an Australian kitchenware retailer operating 30 stores, a national warehouse, and a growing ecommerce business. Our Manila team supports Finance, Marketing, Buying, Planning, Customer Service, and Technology — and we are growing.
 We offer extremely competitive compensation and benefits in accordance with skill levels and qualifications, and provide a warm, healthy work environment in Pasig City's central business district.

 Kitchen Warehouse (http://www.kitchenwarehouse.com.au) is Australia's #1 Online Retailer for top quality kitchen and homewares.

Suitestudio Operations Inc.

Kitchen Warehouse is Australia's leading kitchenware retailer, and our Manila office is the offshore hub supporting our Australian stores and online business. As a Customer Service Representative, you are the first point of contact for our customers, helping them across email, live chat and calls. You will resolve enquiries, process returns, and coordinate with suppliers, stores and our despatch team to deliver a smooth, accurate and genuinely helpful experience for every customer.

What you will do

<ul>
	<li>Assist customers with enquiries submitted through email, live chat and calls.</li>
	<li>Process customer returns accurately and on time.</li>
	<li>Communicate with suppliers regarding product queries and warranty claims.</li>
	<li>Communicate with stores regarding customer orders and enquiries.</li>
	<li>Review orders and advise customers of progress or action taken.</li>
	<li>Communicate with Warehouse Despatch in regard to customer orders.</li>
	<li>Liaise with and assist the Customer Service Support Officer.</li>
	<li>Liaise with Australia Post regarding delayed or missing parcels.</li>
	<li>Identify customer complaints and escalate to the Customer Service Team or Customer Service Manager as required.</li>
	<li>Follow procedures, guidelines and policies accurately to complete assigned tasks.</li>
	<li>Perform data entry across a number of platforms.</li>
	<li>Work hours and days based on the requirements of the business (for example, Sunday to Thursday between 6am and 8pm).</li>
	<li>Assist with other additional tasks as required.</li>
</ul>

Customer Service Officer

Distriphil is a national pharmaceutical distribution company. Although new in the industry, as a company, the men and women behind Distriphil are considered veterans in the pharmaceutical field. Banded together under the banner of Chiongbian Group of Companies, Distriphil aims to be the healthcare industry's leading partner in health and wellness.

Being a pharmaceutical company, we always strive to provide each and every Filipino access to the best yet most affordable medicine that there is to offer. Setting new standards in the healthcare industry is our way of serving. We are committed to giving only the very best for the people most important to us: our patients.

At Distriphil, we place the people we help at the heart of everything we do because they are the reason for being.

Distribution Solutions Phils Inc.

<ul>
	<li>Responsible for order processing of Sales Orders and Purchase Orders.</li>
	<li>Check and receive all sales orders for completeness of data necessary for fast and accurate encoding of orders, picking and delivery to customers.</li>
	<li>Encodes data and orders in the system diligently and accurately for database building.</li>
	<li>Responsible for seeking approvals for orders and for providing necessary documents promptly for fast processing of deliveries.</li>
	<li>Follow up customers on payments and collection of such payments.</li>
	<li>Attends to / answers customers’ various inquiries on the status of their orders, accounts and deliveries as well as complaints.</li>
	<li>Responsible for monitoring Reports – Sales order monitoring, SI filing, Initial stocks monitoring, complaints monitoring, inventory, etc.</li>
	<li>Inter-departmental coordination regarding operational concerns. Coordinates closely with warehouse for delivery schedules, special instructions from customers and others.</li>
	<li>Confirmation and verification of returned invoices and reasons for rejections.</li>
	<li>Accounts Receivable collections. Follow-up and schedule collection of outstanding ARs.</li>
	<li>Follow established policies and procedures especially established timelines, cut-offs and lead times.</li>
	<li>Performs other duties that may be assigned by immediate superior from time to time.</li>
</ul>

Customer Service Representative

Emerson is a global leader in automation technology and software. We help customers in critical industries, like energy, chemicals, power and renewables, life sciences, and factory automation, operate more sustainably while improving productivity, energy security, and reliability.

At Emerson, you'll join a talented, dedicated team of motivated professionals who share a collective passion for progress and excellence. We offer equitable opportunities, celebrate diversity, and confidently embrace challenges to make a global impact.

Put your passion into action. Find a career path that matches your aspirations, and we'll provide the tools and resources to help you every step of the way.

Emerson Electric (Asia) Limited

Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.

Resolve simple to complex customer issues and requests.

Provide backup support and workload sharing with other team members to help ensure effective execution of customer care operations.

Engage in team activities and initiatives. 

Assist the team lead in identifying team opportunities and challenges and provide recommendations.

ITVT has been concentrating since 2001, with more than 180 employees, on the implementation of innovative branch solutions for the industrial and energy sectors. With professional advice, reliable project implementation and the subsequent 24/7 support according to ITIL standards, we create sustainable customer satisfaction. As a DIN ISO 9001 , DIN ISO 14001 and DIN ISO 27001 certified company and Microsoft Alpha Partner from the very beginning, we know what is important. In particular, the data security of our customers is very important to us. For this reason, ITVT operates several high-security data centers in Germany for its customers. The Federal Data Protection Act therefore applies.

ITVT Philippines Inc.

Job Description

To act as the executive arm of Global HR, ensuring that shared services delivery and people-related programs are globally aligned, locally compliant, and business-relevant, with a strong focus on scalability, efficiency, and governance.

Job Description:

1. Global HR Strategy Execution

<ul>
	<li>Implement and manage global HR programs (performance management, talent reviews, compensation and benefits).</li>
	<li>Cascade HR operating model standards into local processes and ensure service delivery is consistent.</li>
	<li>Provide structured feedback to Global HR on local execution challenges and opportunities.</li>
</ul>

2. Shared Services Operations

<ul>
	<li>Establish and develop the Global HR Shared Services for ITVT Group.</li>
	<li>Oversee the delivery of the HR shared services (payroll, HRIS, benefits admin, employee data, reporting, - always compliant with GDPR)</li>
	<li>Drive process automation and digital adoption in line with global HR technology strategy. – including AI tools.</li>
	<li>Monitor service quality and efficiency through KPIs.</li>
</ul>

3. Talent &amp; Leadership Development

<ul>
	<li>Support rollout of global leadership development and succession planning frameworks.</li>
	<li>Ensure shared services teams are skilled and trained to deliver consistent, high-quality support.</li>
</ul>

4. Culture &amp; Engagement (ITVT Group)

<ul>
	<li>Embed global culture and values through shared service touchpoints.</li>
	<li>Execute global engagement and recognition programs.</li>
</ul>

5. Compliance &amp; Governance

<ul>
	<li>Ensure shared service processes comply with global governance policies and local legal requirements.</li>
	<li>Safeguard HR data integrity and privacy in compliance with GDPR and local regulations.</li>
	<li>Manage risk by proactively addressing service issues or employee escalations.</li>
</ul>

6. Collaboration &amp; Reporting

<ul>
	<li>Work with Global HR Partners for delivery of programs.</li>
	<li>Provide analytics, dashboards, and insights to Global HR leadership.</li>
	<li>Align with local country leaders for business needs while maintaining global-first service delivery.</li>
</ul>

Performance Management and Coaching

Change Management

Analyzing Data

Labor Relations

Conflict Resolution

Employee Relations

Leadership skills

Shared Service HRBP Team Lead

KPS Alarms started in 1990 with humble roots, Kirk (President) had a big dream to protect and enhance lives while growing KPS Alarms into one Californias largest Fire, Security, and Technology service providers. Adding on to the growth... In 2011, KPS Fire Sprinklers was launched. Since then, our founder and CEO has helped shape our results-driven culture for both companies, leading KPS Alarm to CEPro 100's #5 by volume on the top 100 list of national integrators.  This dream of protecting and enhancing lives continues with our dedicated team of professionals.  Together, they make it happen for thousands of valued customers. 

T

KPS Alarms, Inc

KPS Alarms is seeking a professional and dependable contractor for the position of Remote Customer Service Representative to join our team. The ideal candidate will have excellent phone communication skills, strong de-escalation abilities, accurate typing skills, and the ability to effectively multitask in a fast-paced environment. This position plays a key role in supporting customers, resolving concerns, and maintaining a high level of customer satisfaction.

 

<ul>
	<li>Answer inbound customer calls professionally and efficiently</li>
	<li>Provide exceptional customer service while maintaining a positive attitude</li>
	<li>De-escalate customer concerns and resolve issues calmly and effectively</li>
	<li>Accurately document customer interactions and account activity</li>
	<li>Manage multiple systems and tasks simultaneously while on active calls</li>
	<li>Communicate clearly with customers regarding services, scheduling, and account information</li>
	<li>Maintain confidentiality and professionalism at all times</li>
	<li>Follow company procedures and customer service standards</li>
	<li>Collaborate with team members and management to improve customer experienc</li>
</ul>

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

This test unit measures the ability to use inductive and deductive reasoning to draw logical conclusions from a given set of statements

Decisions are made every day from easy to more complex ones. Using a scientific approach to analyzing root-cause and finding results enable employees to work more independently. Logical reasoning also provides a foundation for experimentation which encourages insights and helps in the creation of new business opportunites. This test measures ability to use inductive and deductive reasoning to draw conclusions.

Logical Reasoning

This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action

Hiring employees that can accurately follow written steps and processes ensures two things--consistent output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Written)

This test unit measures the ability to listen, understand, and follow a set of spoken instructions and remember the important details for implementation

Hiring employees that can accurately follow steps and processes dictated verbally ensures two things--same output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Verbal)

This measures the ability to grasp and comprehend fully and completely, explicit and implicit information of spoken communication/information.

Listening Comprehension

This test unit measures the ability to type text presented on the computer screen with a minimum speed and accuracy

Unless the objective is to just transfer information to a new format or medium, information needs to get recorded in a timely and accurate manner so that the idea/thought does not get lost. And because most jobs require some amount of computer work, hiring an employee with keyboarding skills makes work more efficient. This test measures the ability to type text with minimum speed and accuracy.

Typing Speed and Accuracy

Remote Customer Service Representative

Siemens is a technology company focused on industry, infrastructure, mobility, and healthcare innovation. With a strong presence globally and in the Philippines, Siemens combines the real and digital worlds to help customers accelerate digital transformation, improve sustainability, and create smarter solutions for industries and communities. Through innovative technologies in electrification, automation, and digitalization, Siemens empowers organizations to drive efficiency and shape a more sustainable future.

Siemens

You'll make a difference by:

<ul>
	<li>Lead End-to-end Project Delivery: Direct the end-to-end implementation of grid software solutions across the Philippines, including project planning, budgeting, scheduling, and resource optimization.</li>
	<li>Drive Service Operations Excellence: Oversee the Technical Services Support Team to ensure reliable software performance, effective issue resolution, and adherence to Service Level Agreements and Key Performance Indicators.</li>
	<li>Ensure Compliance and Quality Assurance: Govern delivery processes to meet regulatory, contractual, and cybersecurity standards, maintaining alignment with corporate itil service management frameworks.</li>
	<li>Optimize Service Delivery Processes: Implement Agile methodologies and continuous improvement initiatives to enhance support efficiency, incident response, and customer engagement.</li>
	<li>Cross-Collaboration Across Global and Regional Teams: Work closely with engineering, product management, and global support organizations to ensure consistent quality, best practice sharing, and operational alignment.</li>
	<li>Strategize Grid Software Services: Act as the principal interface for clients, partners, and government stakeholders, providing technical insights and contributing to regional growth strategies.</li>
</ul>

 

You'll win us over by:

<ul>
	<li>Qualifications: Bachelor’s degree in Computer Science, Information Technology, or Engineering (Master’s preferred).</li>
	<li>Proven Project Leadership and Governance: Over 8 years of experience managing complex itand grid software projects, including at least 3 years in operational management, overseeing budgets, risks, and resources to ensure operational excellence and on-time delivery.</li>
	<li>Strong Industrial Experience: Proficient in power grid software applications, digital substations, or energy management systems, and experience applying itil and Agile frameworks in service environments.</li>
	<li>Technical Expertise: Certifications such as pmp, prince2, or itil v4 are highly valued. Additionally, skilled in using ms Project, Jira, ServiceNow, or Zendesk for project tracking, service analytics, and performance reporting.</li>
	<li>Strong Communication and Stakeholder Management: Excellent ability to bridge technical and business perspectives, influence decision-making, and maintain high-impact client relationships.</li>
</ul>

What we offer 

<ul>
	<li>Flexibility: Inclusive and flexible working environment with hybrid and remote options.</li>
	<li>Welfare: Comprehensive welfare programs and health insurance extendable to your family; professional accident insurance.</li>
	<li>Growth Opportunities: Continuous and individual learning journeys.</li>
	<li>Inclusive Culture: A team culture where you can be yourself.</li>
</ul>

 

Recruitment Process: 

<ul>
	<li>CV Screening</li>
	<li>A session with our recruiter to understand your motivation &amp; learning goals </li>
	<li>1-2 Business Interviews</li>
	<li>Offer Stage </li>
</ul>

 

Come join us, and #TransformTheEveryday for everyone!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

 

Public Notice: Recruitment Fraud

We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our job portal for all Siemens job openings, and apply via the portal.

Customer Service Support Head


Satellite Office is a leading offshore staffing and outsourcing partner that helps businesses build high-performing full-time teams in the Philippines. We work with global companies to create dedicated offshore teams that operate as a true extension of their business — giving clients full control, transparent pricing, flexible scaling, and access to exceptional talent backed by premium operational support.

 

Our services support a wide range of business functions, including customer experience and support, software and development teams, finance and back-office operations, digital marketing, creative services, and other specialist roles across growing industries. Through our people-first approach, we focus on building teams that stay, grow, and deliver long-term value for the businesses they support.

 

At Satellite Office, employee experience is at the heart of everything we do. We are committed to creating an environment where people can build meaningful careers while maintaining balance, wellbeing, and personal growth.

 

Our employees enjoy competitive compensation and benefits, ongoing learning and development opportunities, modern workplaces, and a culture that values collaboration, trust, and flexibility. We believe great teams are built by investing in people and creating a workplace where individuals feel supported to thrive both professionally and personally.

 

As a certified Great Place to Work and one of the leading offshore employers in the Philippines, Satellite Office continues to attract talented professionals who want to work with global brands, develop their careers, and be part of a company that values performance, culture, and long-term success. Through our strategic growth partnership model, employees work directly with international clients, integrate into global teams from day one, and contribute to meaningful business outcomes in a dynamic and future-focused work environment.

Satellite Office 

customer service representative (pet membership program)

work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow, and just be aweSOme! apply now and discover the satellite office candidate experience – recognized as one of the BEST among BPO companies worldwide.

what is a customer service representative?

our awesome client, a leading pet care company based in australia, is looking for a customer service representative to be part of their customer experience team.

as a customer service representative, you will play a vital role in delivering exceptional support and ensuring the highest level of satisfaction for pet owners enrolled in the client’s membership program. you will handle customer inquiries, resolve concerns, support membership administration, and implement retention strategies while providing compassionate and professional service to members.

what will be your main responsibilities?

• respond to customer inquiries received through phone, chat, email, and helpdesk channels in a timely and professional manner.

• provide a one-touch customer service experience by efficiently resolving customer concerns whenever possible.

• handle customer complaints and disputes while upholding company values, membership terms, and conditions.

• escalate complex concerns and seek guidance when necessary to ensure effective resolution.

• process membership updates, including banking details, payment schedules, payment frequencies, and cancellations.

• implement customer retention strategies to promote long-term member satisfaction and loyalty.

• accurately document all customer interactions, resolutions, and actions taken.

• perform daily membership administration tasks and meet key performance indicators (kpis) set by the team leader.

• develop strong technical knowledge of operating systems to support accurate billing, customer data management, and system troubleshooting.

• build and maintain positive relationships with clinic teams, support office teams, and external stakeholders.

• participate actively in team meetings, training sessions, and company initiatives.

• maintain professionalism and effective communication with customers, colleagues, clinics, and management.

• manage daily workload by planning, prioritizing, and organizing tasks effectively.

• support team members and take on additional responsibilities as needed to ensure operational success.

Customer Service Representative | Onsite Ortigas

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance, and bigger improvements. We help homeowners know projects to do, when to do them, and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

Thumbtack Philippines

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Service Team

The Thumbtack Service Team brings the Thumbtack mission to life! We focus on providing a great experience to our users through building customer loyalty and helping professionals grow their businesses.

About the Role

The Service Manager will be heading a team of Service Advocates responsible for ensuring that all professionals get best-in-class support whenever they contact Thumbtack Service by addressing their concerns correctly and accurately. A Service Manager's main responsibilities are ensuring that the team runs smoothly, KPIs and individual targets are met, team members are engaged and live up to our Thumbtack values, company policies are implemented, and continuous improvement of operations and processes are ensured. By effectively managing and leading the team, you help ensure that Thumbtack pros and customers are set up for success.

What you’ll do

<ul>
	<li>Lead, coach, and develop team members through regular 1:1s, huddles, and calibrations; create personalized development plans and provide ongoing feedback to help each person reach their full potential.</li>
	<li>Drive team performance and quality by monitoring KPIs, addressing performance issues, managing escalations, and ensuring consistent adherence to policies and service standards.</li>
	<li>Foster an inclusive, high-trust culture that reflects Thumbtack’s values—encouraging collaboration, engagement, and psychological safety where team members feel empowered to share ideas and suggestions.</li>
	<li>Communicate clearly and consistently by cascading updates, goals, and company programs in a timely and transparent manner, ensuring alignment across the team.</li>
	<li>Collaborate cross-functionally with partners across Operations, Training, QA, Workforce Management, Analytics, and HR to resolve issues, improve workflows, and maintain smooth daily operations.</li>
	<li>Manage core people operations including performance reviews, compensation discussions, coaching documentation, and accurate timekeeping to ensure compliance and fairness.</li>
	<li>Identify trends and drive continuous improvement by surfacing insights, refining KPIs and processes, and contributing to key projects that enhance operational efficiency and team effectiveness.</li>
</ul>

People Management

Service Team Manager [Remote WFH]


Talento Solutions Inc. is a Philippine-based, full-service workforce solutions provider committed to helping organizations build high-performing teams through innovative, scalable, and compliant human capital solutions.

We specialize in delivering end-to-end recruitment and workforce management services that enable businesses to attract, hire, deploy, and retain exceptional talent while improving operational efficiency and ensuring compliance with Philippine labor regulations.



Talento Solutions Inc.

Job Responsibilities

<ul>
	<li>Handle customer inquiries through voice and non-voice channels (blended account).</li>
	<li>Resolve customer concerns accurately and professionally.</li>
	<li>Document customer interactions in the system.</li>
	<li>Provide excellent customer service while meeting quality and productivity standards.</li>
	<li>Follow company policies and procedures.</li>
</ul>

Customer Service Representative (CSR)

HÖEGH EVI SERVICES AS is a multinational company organized and existing under the laws of Norway, was duly licensed by this Commission in accordance with the Omnibus Investments Code of 1987, as amended by RA 8756 and its implementing rules and regulations and with a favorable recommendation from the Board of Investments dated August 29, 2018, to establish its Regional Operating Headquarters in the Philippines doing business as Höegh Evi Services ROHQ to: engage in general administration and planning; business planning and coordination; sourcing/procurement of raw materials and components; corporate finance advisory services; marketing control and sales promotion; training and personnel management; logistics services; research and development services and product development; technical support and maintenance; data processing and communication; and business development.

Höegh Evi Services ROHQ

Job Description

Strengthen Höegh Evi’s Legal &amp; Compliance function by establishing robust information management and legal‑tech practices that improve efficiency, quality and compliance. The role designs and maintains our legal document structures and taxonomies, supports contract lifecycle workflows, enables privacy‑compliant archives, and drives adoption of AI‑supported legal tools in collaboration with IT, data and security.

Primary Accountabilities:

Information governance: Define and maintain classification, metadata and retention standards for legal and corporate documents to ensure consistency, auditability and privacy compliance.

Archive and knowledge management: Design, optimise and administer the corporate and contract archive, including searchability, taxonomy and template libraries.

Legal technology enablement: Lead the evaluation, configuration and user adoption of legal‑tech tools (e.g., CLM, document automation, matter management, AI‑assisted search/summarisation) with IT and security.

Process and workflow design: Map and improve core legal processes (KYC evidence storage, IDD documentation, contract procedures, litigation/matter files) to reduce cycle time and risk.

Training and change: Provide concise training, user guides; promote best practice usage and continuous improvement.

Compliance by design: Embed privacy, security and regulatory controls into legal information and tool workflows; support DPIAs and data‑mapping for legal systems.

Reporting and metrics: Track adoption, quality, throughput and legal‑tech value (e.g., turnaround time, rework, external counsel cost avoidance).

Business partnering: Translate legal needs into technical requirements and act as bridge 
between Legal and Compliance, IT, data, security and vendors.

 

Main Tasks:

For information governance

<ul>
	<li>[Drafting and maintaining policies/standards for classification, metadata, naming, retention and access.] [Ownership of information governance in Höegh Evi needs to be decided]</li>
	<li>Maintain a legal‑specific taxonomy and controlled vocabularies.</li>
	<li>Run periodic audits and remediation of legacy repositories.</li>
</ul>

 

For archive and knowledge management

<ul>
	<li>Configure folder structures/libraries for corporate entities, contracts, matters and advice.</li>
	<li>Curate and version templates, playbooks and clause libraries.</li>
	<li>Implement enterprise search facets and saved views for common legal queries.</li>
	<li>For legal technology enablement</li>
	<li>Pilot and scale AI‑assisted use cases (search, drafting support, summarization) with risk controls.</li>
	<li>Manage vendor relationships, security reviews and release testing with IT.</li>
	<li>Superuser for software tools utilized by L&amp;C</li>
</ul>

For process and workflow design

<ul>
	<li>Map AS‑IS and design TO‑BE flows for e.g. KYC/IDD evidence, contract reviews, DPA handling and enterprise risk management.</li>
	<li>Define hand‑offs between Oslo and Manila; create RACI and SLAs.</li>
	<li>Implement streamlined matter intake and triage.</li>
</ul>

For training and change

<ul>
	<li>Produce short guides, videos and “how‑to” pages; run quarterly refreshers.</li>
	<li>Collect feedback, prioritise enhancements and publish a visible backlog/roadmap.</li>
</ul>

For compliance by design

<ul>
	<li>Support Data Protection Impact Assessment for legal tools; maintain data inventories and records of processing.</li>
	<li>Ensure retention schedules are enforced; coordinate defensible deletion.</li>
</ul>

For reporting and metrics

<ul>
	<li>Build dashboards showing cycle times, throughput, adoption, external counsel cost trends and contract volumes.</li>
	<li>Provide monthly highlights/risks to CLCO and Legal LT.</li>
</ul>

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