Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

As the E-commerce Account Officer, you will be responsible for managing our online presence on platforms like Shopee, Lazada, Zalora, and Shopify. You will work closely with the Marketing and Merchandising Planning and Control Department to ensure our online sales strategies align with overall business goals.

Key Responsibilities:

<ul>
	<li>Manage our online stores, ensuring they showcase our latest trends and collections perfectly.</li>
	<li>Optimize product listings across platforms with eye-catching titles and images.</li>
	<li>Work with the Marketing team to align online sales strategies with their campaigns.</li>
	<li>Collaborate with the Merchandising Planning and Control Department to keep our online and offline offerings in sync for a smooth shopping experience.</li>
	<li>Use data to uncover insights that drive online sales.</li>
	<li>Turn data into actionable plans, from adjusting promotions to refining product assortments.</li>
	<li>Provide exceptional customer service, turning every interaction into a positive experience.</li>
	<li>Listen to customers, solve their issues, and build long-lasting relationships.</li>
	<li>Work closely with teams like Store Operations, Fulfillment, and Customer Service to ensure smooth online operations.</li>
	<li>Share knowledge and insights with the team to foster growth and learning.</li>
</ul>

E Commerce Account Officer

The Senior Graphic Design Officer is responsible for leading the visual execution of brand, marketing, and e-commerce initiatives across digital and physical touchpoints. This role oversees campaign design from concept to execution, ensures brand consistency, and collaborates closely with cross-functional teams including Marketing, E-commerce, Visual Merchandising, Production, and external suppliers. The position combines creative leadership, hands-on design work, and project coordination to deliver high-quality visual materials for both B2C and B2B needs.

Key Responsibilities

Campaign &amp; E-commerce Design

<ul>
	<li>Oversee e-commerce campaign layouts from moodboarding through final execution.</li>
	<li>Ensure accuracy, consistency, and quality across all campaign assets.</li>
	<li>Design and review marketplace wireframes, product postings, newsletters, and other e-commerce materials.</li>
	<li>Collaborate with Shopify developers to ensure website layouts and designs are accurately implemented using tools such as Figma.</li>
</ul>

Team Leadership &amp; Task Delegation

<ul>
	<li>Delegate graphic design tasks to the creative team and monitor progress to ensure deadlines and quality standards are met.</li>
	<li>Manage daily design requests from Marketing, Visual Merchandising, E-commerce, and other departments such as HR, Export, or Operations.</li>
</ul>

Marketing &amp; Branding Materials

<ul>
	<li>Create and oversee marketing materials for collection launches, including website wireframes/designs, social media posts and carousels, newsletters, stories, GIFs, and AI-assisted creative assets.</li>
	<li>Develop branding and promotional materials such as newsletters, static or carousel posts, GIFs, stories, and mall mileage assets (digital and offline).</li>
	<li>Utilize AI generation tools to support concept development, visual exploration, and content creation while maintaining brand consistency.</li>
</ul>

Visual Merchandising &amp; In-Store Graphics

<ul>
	<li>Support Visual Merchandising requirements by creating and overseeing in-store graphics, including shelf graphics, promo easels, standees, table graphics, window banners, window plotting, and store plotting.</li>
	<li>Ensure in-store visuals align with brand identity and campaign messaging.</li>
</ul>

Print &amp; Production Coordination

<ul>
	<li>Coordinate with suppliers and printers for all print jobs, from prototype and sample development to mass production.</li>
	<li>Create and oversee printed materials such as magazines, flyers, postcards, gift vouchers, and gift cards.</li>
	<li>Review proofs, manage timelines, and ensure quality control throughout the production process.</li>
</ul>

Photoshoot &amp; Content Production

<ul>
	<li>Assist the Production team during photoshoots.</li>
	<li>Create moodboards and shot lists for campaign photoshoots as needed, including AI-assisted visual references when appropriate.</li>
	<li>Provide on-site support and coordinate with photographers to ensure all required shots are captured.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with copywriters, marketing officers, marketing assistants, and other stakeholders to align visuals with messaging and campaign goals.</li>
	<li>Collaborate across departments to deliver creative solutions for both B2C and B2B materials.</li>
</ul>

Senior Graphic Design Officer

We’re changing the way people work, Join us.

We're established in 1995. In that same year, a 1.7-hectare Plant was built within the Light Industry and Science Park of the Philippines (LISP) in Cabuyao, Laguna, investing in modern equipment and technology. It was formed to set a high standard of quality in manufacturing and supplying light gauge structural steel housing components for the construction industry. It aims to provide high quality, environment friendly and cost – efficient alternative to the traditional wood based construction.

We are also the 1st ever Company with ISO Quality Management Certification in the Philippines.

Rapid Forming Corporation

Commerce Asia, Inc. was founded in 1993 providing innovative solutions in the identification and security markets through simplified, user-friendly technologies. The Company is the exclusive partner of HID Fargo and GMP in the Philippines — brands that are recognized worldwide as leaders in the development and manufacturing of secure technologies for identity card issuance and lamination systems.

A solution you can trust.

Commerce Asia, Inc.

<ul>
	<li>Process and manage sales orders accurately, ensuring timely order entry, verification, and fulfillment.</li>
	<li>Oversee the SRA (Sales Return Authorization) process, including documentation, validation, and coordination with internal teams for approval and execution.</li>
	<li>Handle purchase requests mainly for Security Solutions and other internal request of the company.</li>
	<li>Work closely with the logistics teams to ensure smooth transaction processing, and deliveries.</li>
	<li>Provide administrative support to the sales team, including contract preparation, proforma invoice, and customer communication.</li>
</ul>

Sales Coordinator

AnyMind Group is one of the fastest-growing technology companies in the world.

AnyMind Group was founded in April 2016 by Kosuke Sogo and Otohiko Kozutsumi, and has expanded its business to 13 markets and 17 locations worldwide.

We started in the marketing tech industry and expanded our business into influencer marketing, publisher monetization and creator support and management.

Now, we are developing and providing software that supports individuals and businesses for brand product planning and manufacturing, e-commerce enablement, marketing, and logistics.

We're looking to built the business infrastructure for next-generation businesses by leveraging on the power of technology to bring forward a world where anyone can do business easily.

With our mission to "make every business borderless", we will continue to remove borders between online and offline, geographical boundaries and industries through the power of data and technology.

AnyMind Philippines Inc.

<ul>
	<li>Handle customer inquiries on order status, delivery, and post-purchase concerns</li>
	<li>Process returns, refunds, and exchanges per platform policies</li>
	<li>Resolve issues related to damaged, missing, or incorrect items</li>
	<li>Coordinate with logistics and internal teams for timely resolutions</li>
	<li>Monitor and respond to reviews and feedback across platforms</li>
	<li>Maintain accurate records and prepare reports on common concerns</li>
	<li>Collaborate with teams to improve customer experience and after-sales service</li>
</ul>

Customer Support Ecommerce

Electronic Commerce Payments, Inc. (ECPay) is the leading electronic customer purchase and payment systems provider in the Philippines, enabling merchants in both the offline & online channels with the one-stop-shop proposition and offering customers convenient payment platforms.

For over 24 years, ECPay has enabled retail outlets and collection partners to offer accurate, secure and timely payment services, while providing merchants, portfolio and biller partners with real-time electronic reconciliation, web-based reporting and system management. ECPay currently has over 755 Biller and Portfolio partners and more than 509,000 over-the-counter and 3,000+ digital payment touchpoint channels nationwide.

ECPay’s operations hub is a complement of over 200 employees, dedicated in providing consistent and timely delivery of ECPay services, products and information to its clients. ECPay’s Sales Team, Technical Support Group, Business Applications Development Team and 24/7 Call Center staff ensure that clients receive the highest grade of service.

Electronic Commerce Payments, Inc. (ECPay) 

<ul>
	<li>Assess areas for compliance with relevant laws and evaluating how effective business units have been at implementing its controls into practices</li>
	<li>Establish and implement a Risk Management Policy</li>
	<li>Review internal controls, policies and procedures for effectiveness</li>
	<li>Periodic review and audit of all department policies, procedures and processes and ensure that these are updated and implemented</li>
	<li>Assess performance of external vendors and suppliers and ensure that accreditation process is followed</li>
	<li>Liase with external auditor for audit related findings</li>
	<li>Communicate audit findings to management and all concerned on a timely basis</li>
</ul>

Internal Auditor

Happy Skin is the country's favorite homegrown brand of makeup that cares for your skin. Made in the world's beauty capitals of Korea, Japan & Taiwan. ✨

PURPOSE:
Happy Skin was born to create and offer innovative products that are good for your skin. Each product should be of high quality, easy-to-use, approachable and non-intimidating, thus, empowering you with confidence & effortless beauty, and delivering happiness.

COMPANY VALUES:
1. Passion
2. Excellence
3. Innovation
4. Customer Happiness
5. Teamwork
6. Integrity
7. Work-Life Balance

Happy Skin

<ul>
	<li>Assist in updating and maintaining TikTok Shop product listings, including pricing, inventory, and promotions.</li>
	<li>Ensure accurate and visually appealing shop decoration, creatives, and sales mechanics.</li>
	<li>Support deal setup and product enrollment in the TikTok Shop Seller Center.</li>
	<li>Respond to customer inquiries and concerns via chat in a timely manner.</li>
	<li>Monitor order fulfillment, tracking numbers, and payment status.</li>
	<li>Prepare product, deal, and campaign summaries as needed.</li>
	<li>Coordinate with internal teams regarding product requests, deliveries, and campaign requirements.</li>
	<li>Assist in monitoring platform performance, live selling activities, and campaign results.</li>
	<li>Support affiliate management, boosting initiatives, and livestream scheduling.</li>
	<li>Perform other related tasks as assigned.</li>
</ul>

ECommerce Specialist

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. 

Intrepid Philippines Inc.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production &amp; Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

The Social Commerce Team is a fast-growing team leading the way in livestream selling, short video content, and affiliate marketing across Southeast Asia. We work with top brands, combining creativity, data, and platform expertise to drive real commercial results. As part of Intrepid’s end-to-end eCommerce ecosystem, we gain broad exposure across operations, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

The part you will play

We are looking for a results-driven Affiliate Executive to manage and grow our affiliate marketing initiatives, with a strong focus on TikTok Shop campaigns. The ideal candidate has 1–2 years of proven experience in affiliate marketing, influencer management, or e-commerce, particularly in TikTok Shop live selling, campaigns, and performance optimization. You will be responsible for building relationships with affiliates, optimizing performance, and ensuring campaigns meet KPIs while aligning with the brand's marketing objectives.

As an Affiliate Executive, you will take charge of 

<ul>
	<li>Manage day-to-day operations of the affiliate program, primarily on TikTok Shop, from recruitment to campaign execution.</li>
	<li>Identify, onboard, and nurture relationships with affiliates, creators, and live streamers to promote brand products.</li>
	<li>Coordinate with content creators to ensure brand messaging and visuals are aligned with campaign goals.</li>
	<li>Monitor affiliate performance, analyze data, and prepare regular reports to track ROI and sales growth.</li>
	<li>Negotiate commission structures and special incentives to maximize affiliate engagement.</li>
	<li>Collaborate with marketing, e-commerce, and creative teams to develop strategies that drive traffic and conversions.</li>
	<li>Stay updated on TikTok Shop trends, algorithm changes, and competitive landscape to keep campaigns optimized.</li>
	<li>Assist in planning and executing promotional campaigns for e-commerce sales events (e.g., 8.8, 9.9, 11.11).</li>
	<li>Ensure all affiliate activities comply with brand guidelines and platform policies.</li>
	<li>Explore and test new affiliate platforms and marketing opportunities for expansion.</li>
</ul>

Affiliate Executive

Hadley Designs is a vibrant, creative female-owned business dedicated to enriching everyday life and special moments through beautifully crafted stationery. Founded by Becca Hadley, who expertly balances design work with raising four children, the company has flourished for over a decade. With a heartfelt focus on education and organization, Hadley Designs offers a wide range of lovely educational posters, school supplies, homework trackers, and behavioral tools designed to support children’s learning and development in engaging ways.

Serving more than 2,000,000 happy customers and boasting over 100,000 five-star reviews, Hadley Designs combines creativity and practicality across a diverse portfolio of over 1,500 meticulously designed products. Their bestsellers include calendars, planners, educational posters, chore charts, and certificates of achievement - all crafted to bring joy, motivation, and organization to families and educators alike.


Hadley Designs

Own Category Growth, Optimize Performance, and Expand Market Dominance.

Hadley Designs is seeking an eCommerce Growth Manager to take full ownership of a multi-million dollar product category, with Amazon as the primary growth channel. This is a high-impact role for a results-driven e-commerce operator who thrives on ownership, accountability, and driving measurable growth through disciplined execution and data-backed decision-making.

While this role operates deeply within Amazon, we welcome candidates who have driven growth across e-commerce, DTC, or marketplace environments and are excited to apply that experience within a scaled Amazon ecosystem.

How You’ll Win at Hadley Designs:

We believe performance comes from strong systems executed consistently.

Every eCommerce Growth Manager is expected to progress through three stages:

<ol>
	<li>Learn the Playbook – Understand our category strategy, operating standards, and decision frameworks</li>
	<li>Apply the Playbook – Execute accurately and consistently to deliver predictable, scalable results</li>
	<li>Enhance the Playbook – Improve systems with new ideas and strategies after mastery is demonstrated</li>
</ol>

This order matters. We value innovation, but only when it is grounded in proven execution. Our playbook exists to help high performers win faster, create leverage, and scale impact — not slow them down.

Apply today and help us make learning fun, engaging, and screen-free for families everywhere.

eCommerce Growth Manager

<ul>
	<li>Handle Microsoft SQL Server administration and management</li>
	<li>Develop and maintain complex SQL queries, scripts, and reports</li>
	<li>Experience in database monitoring, backup management, and basic troubleshooting</li>
	<li>Design, implement, and maintain relational database systems</li>
	<li>Strong collaboration skills with development and operations teams to ensure database reliability and performance</li>
</ul>

Database Engineer

<ul>
	<li>Lead account acquisition initiatives by identifying high-potential prospects, nurturing relationships, and converting leads into long-term strategic partners</li>
	<li>Design and present strategies to develop, strengthen and retain key accounts, aligned with Portfolio Acquisition &amp; Management’s core mandate of achieving revenue growth and market share targets</li>
	<li>Understands market and competitive dynamics to gather the right information, analyze and provide recommendations that situate the account with the right markets and customers to drive excellence partner management</li>
	<li>Plans, implements, monitors and reviews programs and projects to maximize sales opportunities, ensure tactical merchandising and promotional management across accounts resulting in brand, product presence and awareness within his/her account portfolio</li>
	<li>Diagnoses account viability through analysis of financial, business / operational and supply chain performance</li>
</ul>

Account Manager

Apsara Furniture Manufacturing Corporation is one of the Philippines’ leading homegrown furniture manufacturers and direct importers, with nearly 30 years of craftsmanship experience. We specialize in producing high-quality, affordable, and stylish furniture for Filipino homes through our flagship brand AF Home. Our product range includes sofas, beds, cabinets, tables, chairs, bean bags, pet products, mattresses, and more—built using modern machinery and crafted by skilled local furniture makers.

What We Do

Manufacturing: Upholstery, cabinetries, metal fabrication, foam production, and assembly lines.

Importing: High-quality materials and innovative furniture designs from global suppliers.

Retail & E-commerce: Nationwide distribution through malls, outlets, online platforms, and our official website.

Interior Fit-Out: Through our sub-brand Dreambuild Design Studio, we provide full interior design, supply, and installation services for residential and commercial projects.

Our Brands

AF Home – Affordable, eco-friendly furniture for modern Filipino homes

Easy Space – Space-saving and multifunctional furniture

Beanie MNL – Premium bean bags & comfort products

Mr. Chuck PH – Stylish pet products

Dreambuild Design Studio – Interior design & fit-out services

Our Values

Craftsmanship: We proudly support local makers with decades of experience.

Sustainability: We use recycled wood, water-based glue, and eco-friendly materials.

Innovation: We continuously upgrade our processes with semi-automatic machines and modern design.

Customer-Centered: We build products designed for real Filipino lifestyles.

Growth & Opportunity: We invest in training and developing our people.

Why Work With Us?
✔ Fast-growing multi-brand company
✔ Stable 30-year manufacturing business
✔ Opportunities to learn, grow, and lead
✔ Supportive work culture and family-oriented environment
✔ Exposure to manufacturing, retail, design, e-commerce, and tech systems
✔ Career advancement across multiple brands & departments

Company Locations

Main Office & Warehouse: 88 Calavite St., Brgy. Paltok, Quezon City

AF Home Stores: SM North EDSA, SM Dasmariñas, San Pedro Laguna (and more expanding)

Dreambuild Showroom: (Greenhills opening soon)

Our Mission
To make quality, stylish, and sustainable furniture accessible to every Filipino home.

Our Vision
To become the leading home and lifestyle ecosystem in the Philippines—empowering local makers, elevating Filipino living spaces, and bringing world-class designs to every household.

Apsara Furniture Manufacturing Corporation

Job Summary

The Ads and Content Officer is responsible for planning, creating, and executing marketing content and paid advertising campaigns to drive brand awareness, engagement, leads, and sales. This role manages day-to-day Meta (Facebook &amp; Instagram) ad operations and ensures all content is consistent, on-brand, and aligned with promotional objectives. The officer will monitor performance, analyze results, and continuously optimize campaigns and content strategies.

Key ResponsibilitiesPaid Advertising (Meta Platforms)

<ul>
	<li>Plan, launch, and manage Facebook &amp; Instagram ad campaigns for awareness, engagement, messages, leads, and sales/conversions</li>
	<li>Build and manage campaign structure including audience targeting, budget allocation, creatives, copy, and placements</li>
	<li>Monitor ad performance daily and optimize campaigns through creative testing, audience testing, and budget adjustments</li>
	<li>Analyze ad metrics such as CTR, CPM, CPC, CPA, ROAS, leads, and conversions</li>
	<li>Prepare weekly and monthly performance reports with insights, trends, and optimization recommendations</li>
</ul>

Content Planning &amp; Creation

<ul>
	<li>Develop and manage a content calendar aligned with promotions, seasons, and product priorities</li>
	<li>Create and publish marketing content including:</li>
	<li>Product highlights</li>
	<li>Promotional posters</li>
	<li>Short-form videos (Reels / TikTok-style content)</li>
	<li>Testimonials and FAQs</li>
	<li>Write compelling captions with strong hooks and clear calls-to-action (CTAs) focused on engagement and conversion</li>
	<li>Ensure content accuracy, correct pricing, and consistency with brand tone and guidelines</li>
</ul>

Collaboration &amp; Support

<ul>
	<li>Coordinate with internal teams for product information, pricing, availability, and promo mechanics</li>
	<li>Support live-selling and marketing campaigns by preparing scripts, offer lines, and visual materials</li>
	<li>Monitor competitor activities and recommend content and ad strategies to stay competitive</li>
	<li>Maintain organized files and documentation for creatives, captions, and ad performance results</li>
</ul>

Ads and Content Officer

The Amazon of Electronics in the Philippines. An e-commerce pioneer. 

Kimstore takes pride in being one of the pioneers of e-commerce in the Philippines. Throughout the 19 years we’ve been in operations, we've challenged the status quo and redefined gadget shopping through the help of social media. Inspired by the numerous awards we have received from different award-giving bodies, we continue our mission to provide Filipinos the latest in mobile technology at its best prices.

Kimstore

Design &amp; Digital Execution

- Create social media graphics, promotional materials, and online ad creatives. 
- Design product visuals for e-commerce platforms, marketplaces, etc. 
- Resize and adapt campaign key visuals into multiple formats. 
- Design product banners and promotional graphics. 
- Provide layout designs for brochures, flyers, posters, and in-store materials. 
- Follow brand guidelines to ensure visual consistency. 
- Update visuals for seasonal campaigns and sale events. 
- Ensure product images meet marketplace standards.

 
Other Multimedia Outputs

 
Videography

- Does video editing for short-form content (Reels, TikTok, ads) 
- Create motion graphics and animated posts. 
- Create motion graphics and animated text overlays. 
- Edits marketing videos using relevant platforms. 
- Executes shoots and content creation that align with brand identity and campaign objectives. 
- Prepare/render video files in correct formats for digital platforms.

 
Photography

- Execute photoshoots (in-house or on-location) that align with brand identity and campaign objectives. 
- Take clear and well-composed product photos for e-commerce listings. 
- Set up lighting, backdrops, and shooting areas. 
- Perform basic photo retouching and color correction. 
- Ensure product images meet marketplace standards, terms and conditions (Shopee, Lazada, website, etc.).

 
Retail &amp; Event Coverage

- Document store openings, events, bazaars, and activations. 
- Capture behind-the-scenes content for social media. 
- Ensure timely turnaround of event photos for marketing use.

 
Team Collaboration

- Work closely with relevant teams for creative design requests. 
- Receive and implement revisions based on feedback. 
- Participate in brainstorming sessions for campaigns and promotions

 
File &amp; Asset Management

- Organize and properly label design files. 
- Ensure correct export formats for digital and print. 
- Maintain updated design templates and assets.

 
Equipment &amp; Asset Management

- Maintain and safeguard company photography/videography equipment. 
- Ensure proper storage and organization of raw and edited files. 
- Manage photo libraries and digital asset folders. 
- Report equipment issues immediately.

Multimedia Artist

The Content Specialist – Online Marketplace is responsible for ensuring the accuracy, completeness, and optimization of all product listings across online platforms such as Shopee, Lazada, Zalora, TikTok and Dotcom. This role ensures that all product information, pricing, and campaign details are updated and aligned with business objectives. The position also supports sales performance by coordinating stock replenishment and participating in online promotional activities.

Key Responsibilities:

1. Product Content Management

<ul>
	<li>Create, upload, and maintain product listings on online marketplace platforms.</li>
	<li>Ensure all product information (titles, descriptions, attributes, images, and specifications) are complete, accurate, and aligned with brand guidelines.</li>
	<li>Optimize content for visibility and searchability within each marketplace (SEO best practices).</li>
</ul>

2. Pricing and Promotion Accuracy

<ul>
	<li>Ensure product pricing and discount structures are correctly reflected across platforms.</li>
	<li>Regularly audit online listings to confirm accuracy in SRP, promo prices, and bundle deals.</li>
	<li>Coordinate with the MPCD Heads, Ecomm and Marketing teams to implement approved price changes or campaign setups.</li>
</ul>

3. Campaign and Deal Enrollment

<ul>
	<li>Enroll eligible products in marketplace campaigns, flash sales and promotional events based on business priorities.</li>
	<li>Coordinate with Ecomm Team for campaign schedules, guidelines, and approvals</li>
</ul>

4. Inventory and Replenishment Support

<ul>
	<li>Monitor product availability and coordinate with the MPC Analyst and warehouse teams for stock replenishment.</li>
	<li>Tag or update out-of-stock and restock notifications in marketplaces.</li>
	<li>Maintain accurate stock visibility across all platforms to prevent overselling or stock discrepancies.</li>
</ul>

5. Performance Monitoring and Reporting

<ul>
	<li>Generate regular reports on product listing accuracy</li>
	<li>Identify gaps or opportunities in content, pricing, and product visibility.</li>
	<li>Recommend improvements to enhance conversion and customer experience.</li>
</ul>

Content Specialist

About the Role

The Customer Relations Officer is responsible for managing customer interactions across online marketplaces (e.g., Lazada, Shopee) and social media platforms (e.g., Facebook, Instagram), ensuring all queries, complaints, and feedback are responded to promptly, courteously, and efficiently. The role requires proficient use of the Duoke app to streamline communication, ensuring a seamless customer service experience that reflects the brand’s voice and values.

What you’ll do:

<ul>
	<li>Respond promptly and professionally to customer inquiries via Duoke across marketplaces, social media, and website chat.</li>
	<li>Resolve order-related concerns such as delays, cancellations, return/exchange requests, and missing items.</li>
	<li>Maintain in-depth knowledge of current fashion collections, pricing, availability, and product details.</li>
	<li>Handle escalations and complaints calmly and constructively, aiming to provide resolutions that rebuild trust.</li>
	<li>Collect and review customer feedback to identify trends, issues, or improvement opportunities.</li>
	<li>Proactively reach out to customers for reviews, post-purchase feedback, and loyalty engagement.</li>
	<li>Suggest promotions or products aligned with customer behavior or interests to encourage retention.</li>
	<li>Accurately log all customer interactions, feedback, and issue resolutions in Duoke or designated CRM tools.</li>
	<li>Respond to comments, DMs, and mentions across Facebook, Instagram, and TikTok within Service Level Agreement (SLA).</li>
	<li>Coordinate with Visual Merchandising, Marketing, Fulfillment, and other departments to ensure smooth customer experience and campaign execution.</li>
	<li>Support special projects, promotions, and company initiatives as assigned by supervisors.</li>
</ul>

Customer Relations Officer

Glyph is one of the largest mobile and web services companies in the Philippines. Since the company was incorporated in 2011, Glyph has created mobile and web services for some of the largest enterprises in the country. The company is a certified Amazon Web Solutions Partner and a Google Cloud Partner.

GlyphStudios, Inc.

As a Software Developer, you will be part of a team responsible for the following:

<ul>
	<li>Develop/ create artificial intelligence and e-commerce services.</li>
	<li>Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks, etc.</li>
	<li>Reviewing current systems</li>
	<li>Presenting ideas for system improvements, including cost proposals</li>
	<li>Working closely with analysts, designers and staff</li>
	<li>Testing the product in controlled, real situations before going live</li>
	<li>Preparation of training manuals for users</li>
	<li>Maintaining the systems once they are up and running</li>
</ul>

 Why Join Us? 

● Work in a fast-paced, collaborative environment with a passionate team. 

● Opportunity to work on cutting-edge technologies and projects with direct impact. 

● Competitive salary, benefits, and continuous learning opportunities. 

If you are passionate about creating scalable, reliable, and high-performance applications and enjoy working in a collaborative environment, we would love to hear from you!

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