Glyph is one of the largest mobile and web services companies in the Philippines. Since the company was incorporated in 2011, Glyph has created mobile and web services for some of the largest enterprises in the country. The company is a certified Amazon Web Solutions Partner and a Google Cloud Partner.

GlyphStudios, Inc.

<ul>
	<li>The role of the Software Developer is to design, develop, troubleshoot and debug software programs for databases, applications, tools, networks, etc.</li>
	<li>You will assist in building, maintaining, and enhancing server-side applications, focusing on performance, scalability, and security.</li>
	<li>
	You will work alongside experienced developers to contribute to various web and backend projects, gaining hands-on experience and knowledge in modern software development practices.
	</li>
</ul>

Software Developer

As a Software Developer, you will be part of a team responsible for the following:

<ul>
	<li>Develop/ create artificial intelligence and e-commerce services.</li>
	<li>Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks, etc.</li>
	<li>Reviewing current systems</li>
	<li>Presenting ideas for system improvements, including cost proposals</li>
	<li>Working closely with analysts, designers and staff</li>
	<li>Testing the product in controlled, real situations before going live</li>
	<li>Preparation of training manuals for users</li>
	<li>Maintaining the systems once they are up and running</li>
</ul>

 Why Join Us? 

● Work in a fast-paced, collaborative environment with a passionate team. 

● Opportunity to work on cutting-edge technologies and projects with direct impact. 

● Competitive salary, benefits, and continuous learning opportunities. 

If you are passionate about creating scalable, reliable, and high-performance applications and enjoy working in a collaborative environment, we would love to hear from you!

Senior Software Developer

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

About the Role

We are looking for a talented and user-focused iOS Designer to create intuitive, visually compelling mobile experiences for Apple devices. In this role, you will design seamless, user-centered interfaces that align with Apple’s Human Interface Guidelines and deliver exceptional usability.

You will collaborate closely with Product Managers, Developers, and QA teams to transform ideas into beautifully crafted mobile applications.

What You’ll Do

<ul>
	<li>Design engaging and intuitive user interfaces for iOS applications (iPhone &amp; iPad)</li>
	<li>Create wireframes, user flows, prototypes, and high-fidelity mockups</li>
	<li>Ensure designs follow Apple’s Human Interface Guidelines (HIG)</li>
	<li>Collaborate with cross-functional teams to translate requirements into design solutions</li>
	<li>Conduct usability testing and iterate based on feedback</li>
	<li>Prepare design specifications and assets for developer handoff</li>
	<li>Maintain and contribute to design systems and UI component libraries</li>
	<li>Stay up to date with iOS design trends and Apple updates</li>
</ul>

IOS UI/UX Designer

ITVT has been concentrating since 2001, with more than 180 employees, on the implementation of innovative branch solutions for the industrial and energy sectors. With professional advice, reliable project implementation and the subsequent 24/7 support according to ITIL standards, we create sustainable customer satisfaction. As a DIN ISO 9001 , DIN ISO 14001 and DIN ISO 27001 certified company and Microsoft Alpha Partner from the very beginning, we know what is important. In particular, the data security of our customers is very important to us. For this reason, ITVT operates several high-security data centers in Germany for its customers. The Federal Data Protection Act therefore applies.

ITVT Philippines Inc.

Key Responsibilities

<ul>
	<li>Deploy, configure, and maintain Azure services such as App Services, Storage Accounts, Virtual Machines, and networking components (VNets, NSGs, Load Balancers).</li>
	<li>Build and maintain Azure DevOps pipelines, including setup, monitoring, and maintenance for CI/CD processes.</li>
	<li>Manage repositories in Azure DevOps for version control and collaboration.</li>
	<li>Participate in root-cause analysis and resolution of operational issues in cloud environments, ensuring timely escalation when required.</li>
	<li>Contribute to Infrastructure as Code (IaC) initiatives using Terraform, including writing, reviewing, and maintaining code.</li>
	<li>Monitor system health, costs, performance metrics, and security compliance across the Microsoft ecosystem.</li>
	<li>Create and maintain clear, concise documentation for configurations, processes, troubleshooting steps, and standards to ensure operational consistency.</li>
</ul>

Azure Cloud Engineer

Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

About the Role

The Customer Relations Officer is responsible for managing customer interactions across online marketplaces (e.g., Lazada, Shopee) and social media platforms (e.g., Facebook, Instagram), ensuring all queries, complaints, and feedback are responded to promptly, courteously, and efficiently. The role requires proficient use of the Duoke app to streamline communication, ensuring a seamless customer service experience that reflects the brand’s voice and values.

What you’ll do:

<ul>
	<li>Respond promptly and professionally to customer inquiries via Duoke across marketplaces, social media, and website chat.</li>
	<li>Resolve order-related concerns such as delays, cancellations, return/exchange requests, and missing items.</li>
	<li>Maintain in-depth knowledge of current fashion collections, pricing, availability, and product details.</li>
	<li>Handle escalations and complaints calmly and constructively, aiming to provide resolutions that rebuild trust.</li>
	<li>Collect and review customer feedback to identify trends, issues, or improvement opportunities.</li>
	<li>Proactively reach out to customers for reviews, post-purchase feedback, and loyalty engagement.</li>
	<li>Suggest promotions or products aligned with customer behavior or interests to encourage retention.</li>
	<li>Accurately log all customer interactions, feedback, and issue resolutions in Duoke or designated CRM tools.</li>
	<li>Respond to comments, DMs, and mentions across Facebook, Instagram, and TikTok within Service Level Agreement (SLA).</li>
	<li>Coordinate with Visual Merchandising, Marketing, Fulfillment, and other departments to ensure smooth customer experience and campaign execution.</li>
	<li>Support special projects, promotions, and company initiatives as assigned by supervisors.</li>
</ul>

Customer Relations Officer

NE Learning Inc. is an English tutorial services company, catering Korean students from kids to adults. We aim to be the Top English Learning Center in the Philippines by providing quality English classes conducted by quality English Instructors equipped with learning tools developed by Neungyule Education our mother company, specifically for English studies.

NE Learning Inc.

Are you passionate about teaching English and looking for a stable work-from-home opportunity?

Join NE Learning Inc., a registered tutorial company providing English lessons to Korean students via phone and video calls.

We are currently hiring Full-Time and Part-Time Home-Based Online English Instructors to be part of our growing team!

Part time schedule: Monday to Friday, 3:30 PM–6:30 PM or 6:00PM–9:00PM

No experience? No problem! 
All qualified applicants will undergo a comprehensive four-week online training 
before starting.

Training Schedule: Monday to Friday, 5:00 PM – 8:00 PM (via Zoom) 
Paid Training: PHP 200–250/day (released upon passing the evaluation)

Responsibilities:

<ul>
	<li>Conduct one-on-one phone and video classes for Korean students</li>
	<li>Monitor and evaluate student progress</li>
	<li>Perform other related tasks</li>
</ul>

PT Compensation &amp; Benefits:

<ul>
	<li>Starting hourly rate: PHP 160.00 - PHP 140.00/hr with or without students.</li>
	<li>Maximum of PHP 180.00
	<ul>
		<li>Hourly rate range can be increased depending on the results of the quarterly performance evaluation.</li>
	</ul>
	</li>
	<li>If your productivity is between 70%-79%, you'll receive an extra PHP 500.00.</li>
	<li>If your productivity is 80% or above, you'll earn PHP 1,000.00.</li>
	<li>Compliment/referral/recognition incentive and holiday pay.</li>
</ul>

Salary Payout

<ul>
	<li>Every 15th and 30th of the month</li>
</ul>

Why join us?

<ul>
	<li>Not a booking system.</li>
	<li>No tax deductions.</li>
	<li>All teaching materials provided.</li>
	<li>Extra income and a WFH set-up.</li>
</ul>

Online ESL Tutor

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose: We ensure technology works so that people can focus on what matters


Our Core Values:


Genuine and Respectful
Pride in Everything We Do
Excellence through Innovation
Obsessed with Customer Success



Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

PSB Technology Services, Inc.

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. 

Our Core Purpose: We ensure mobile technology works so that people can focus on what matters

Our Core Values:

<ul>
	<li>Genuine and Respectful</li>
	<li>Pride in Everything We Do</li>
	<li>Excellence through Innovation</li>
	<li>Obsessed with Customer Success</li>
</ul>

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

Key Responsibilities: 
Operational Leadership

<ul>
	<li>Lead daily operations and ensure smooth workflow across all departments.</li>
	<li>Turn company goals into clear plans and measurable results.</li>
	<li>Create, update, and maintain operational policies, SOPs, and best practices to keep processes consistent and scalable.</li>
	<li>Spot potential issues early and design practical solutions to keep teams efficient and adaptable.</li>
	<li>Use neurodivergent thinking to notice patterns, inefficiencies, and creative solutions that improve processes and customer outcomes.</li>
</ul>

People &amp; Performance Management

<ul>
	<li>Supervise, coach, and mentor team leads and team members to meet KPIs and grow professionally.</li>
	<li>Build a supportive, inclusive culture that values different thinking styles and strengths.</li>
	<li>Hold regular performance reviews and development talks, offering clear feedback and guidance.</li>
	<li>Encourage a culture of ownership, accountability, and continuous improvement.</li>
	<li>Work with HR and leadership to assess staffing needs, plan for future roles, and maintain strong team engagement.</li>
</ul>

Planning &amp; Execution

<ul>
	<li>Support leadership in planning and achieving monthly, quarterly, and yearly business goals.</li>
	<li>Manage project timelines, priorities, and resources to deliver results on time and at a high quality.</li>
	<li>Oversee cross-functional projects to improve order flow, forecasting accuracy, and customer satisfaction.</li>
	<li>Ensure all processes follow company standards and compliance requirements.</li>
	<li>Use both structured and neurodivergent problem-solving to spot patterns, improve workflows, and support better decision-making.</li>
</ul>

Reporting &amp; Continuous Improvement

<ul>
	<li>Track and analyze key operational metrics to support decisions and find areas for improvement.</li>
	<li>Prepare weekly and monthly operations reports for leadership.</li>
	<li>Lead root cause analysis and improvement projects using data insights, automation, and creative problem-solving.</li>
	<li>Work with cross-functional teams to build systems and feedback loops that support better forecasting, workflow efficiency, and customer experience.</li>
	<li>Promote innovation and adaptability by encouraging teams to test, improve, and adopt better ways of working.</li>
</ul>

Competencies &amp; Work Style

<ul>
	<li>Strong analytical and system-thinking skills with attention to detail.</li>
	<li>Able to manage multiple priorities in fast-paced or time-sensitive environments.</li>
	<li>Skilled in structured problem-solving and using neurodivergent perspectives to find unique solutions.</li>
	<li>Highly organized, data-driven, and process-focused, with a steady approach to improvement.</li>
	<li>Clear communicator who can turn complex issues into simple, actionable steps.</li>
	<li>Supports an inclusive environment that values different thinking styles and collaborative problem-solving.</li>
</ul>

Sales Operations Supervisor

Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to build and run production systems. SRE ensures that August 99’s services—both our internally critical and our externally-visible systems, e.g. GitLab/developer tooling and hosted client sites for Agent Image—have reliability and uptime appropriate to users' needs and a fast rate of improvement while keeping an ever-watchful eye on capacity and performance.

General Responsibilities:

<ul>
	<li>Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.</li>
	<li>Install new / rebuild existing servers and configure hardware, services, settings, directories, storage, etc., following standards and project/operational requirements.</li>
	<li>Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.</li>
	<li>Perform regular security monitoring to identify any possible intrusions.</li>
	<li>Regularly work on improving August 99’s security practices, including:
	<ul>
		<li>Recommending new technologies to improve threat assessment and mitigation.</li>
		<li>Assisting in the migration to new technologies.</li>
		<li>Assisting coworkers with infosec best practices to ensure cross-coverage within the team</li>
	</ul>
	</li>
	<li>Practice sustainable incident response and blameless postmortems.</li>
	<li>Perform ongoing performance tuning and resource optimization as required.</li>
	<li>Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.</li>
	<li>Develop and maintain installation and configuration procedures, especially related to automation.</li>
	<li>Design, develop, troubleshoot, and debug software programs for databases, applications, tools, networks, etc.</li>
	<li>As a member of the site reliability and IT team, you will assist in defining and developing software for tasks associated with the development, debugging, or designing of software applications or operating systems.</li>
	<li>Provide technical leadership to other software developers.</li>
	<li>Specify, design, and implement modest changes to existing software architecture to meet changing needs.</li>
	<li>Analyze system and software security and change procedures or code when necessary.</li>
	<li>Stay informed about new and relevant CVEs, potential bugs, viruses/worms/etc, and how to take preventive or corrective measures for each.</li>
	<li>Duties and tasks are varied and complex ,needing independent judgment. Candidates should be fully competent in own areas of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 5 years of software engineering or related experience.</li>
</ul>

Senior Site Reliability Engineer

Game8 Global Inc. is a newly established company, and hiring started in October 2020. The company aims to provide sufficient and trustworthy information to all game enthusiasts worldwide. We offer walkthroughs for various games as a service by disseminating helpful articles, both updated and newly developed games, on one of Japan's top game guides and walkthrough sites, Game8 Inc.

As Game8 Global Inc. is relatively new, we are still looking for avid gamers with content writing and/or video editing experience. We are highly interested in having unique, extremely motivated, and passionate individuals join the team. 

With a regularization rate of 85%, there's a high chance for promotion to higher positions depending on your work performance. 

If you have a fascination with games, are ecstatic about meeting people with a young and fresh vibe, eager to learn, and would like to be a part of our growing team, please send us your CV or apply here, and we'll be more than happy to welcome you!

Game8 Global Inc.

<h1>Before Clicking the apply button, kindly read the company's hiring process indicated below:</h1>

<ol>
	<li>Once you click the apply button, an auto message from our team will be sent to you indicating the hiring process and the link to assessment files which you need to submit in order for your application to proceed.</li>
	<li>Kindly ensure that the answered assessments are submitted within two (2) days after applying.</li>
	<li>HR will do initial review of the assessments including the details on your resume. Please ensure to check your Kalibrr messages daily for faster processing of application.</li>
	<li>HR will will communicate with you for the updates regarding your assessments.</li>
	<li>If you pass the initial assessment, HR will coordinate the available schedules and conduct an initial intervview.</li>
	<li>If you pass the initial interview, your assessments will be forwarded to Game8 Global Inc.'s client for further review.</li>
	<li>If you pass the second review, HR will schedule a final interview with you and the client.</li>
	<li>HR will communicate with you the results. If you passed the final interview, HR team will proceed with our onboarding process.</li>
</ol>

 

Job Description:

<ul>
	<li>The technical writer plays the game and writes a walkthrough guide.</li>
	<li>Edits articles and images required for the articles</li>
	<li>Designs, publishes, and maintains numerous forms of technical documentation for internal and external use.</li>
	<li>External documentation includes player instructions, troubleshooting tips, and open-source developer manuals.</li>
	<li>As systems are modified, the writer also updates documentation to consistently reflect new information.</li>
</ul>

Game Walkthrough Writer

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose: We ensure technology works so that people can focus on what matters

Our Core Values:

Genuine and Respectful

Pride in Everything We Do

Excellence through Innovation

Obsessed with Customer Success

 

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

We are actively looking for highly motivated professionals with a positive attitude who desire to be part of our growing team.

 

Inside Sales Coordinator

Location: Silver City, Pasig, Metro Manila (Hybrid)

 

About the Role

The Inside Sales Coordinator supports revenue growth by coordinating sales activities across indirect sales channels, including distributors, resellers, and strategic partners. This role serves as a key liaison between internal sales teams and external channel partners, ensuring smooth execution of sales processes, accurate reporting, and timely partner support.

The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced, metrics-driven sales environment.

 

Key Responsibilities

Channel &amp; Partner Support

<ul>
	<li>Act as the primary inside sales contact for assigned channel partners</li>
	<li>Support partners with pricing requests, product information, order processing, and documentation</li>
	<li>Coordinate onboarding, training logistics, and ongoing partner communications</li>
	<li>Track partner inquiries and ensure timely follow-up and resolution</li>
</ul>

Sales Coordination &amp; Administration

<ul>
	<li>Prepare and process quotes, sales orders, contracts, and partner agreements</li>
	<li>Maintain accurate partner and opportunity data in the CRM system</li>
	<li>Coordinate deal registrations, approvals, and discount requests</li>
	<li>Support channel promotions, incentives, and sales campaigns</li>
</ul>

Reporting &amp; Performance Tracking

<ul>
	<li>Generate regular reports on channel sales performance, pipeline, and forecasts</li>
	<li>Monitor partner activity and flag risks or opportunities to channel leadership</li>
	<li>Ensure data accuracy for commissions, rebates, and incentive programs</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with Channel Sales Managers, Marketing, Finance, and Operations</li>
	<li>Coordinate marketing collateral distribution and campaign execution for partners</li>
	<li>Assist with product launches and sales enablement initiatives</li>
</ul>

Sales Coordinator

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

 

Our Core Purpose: We ensure technology works so that people can focus on what matters

 

Our Core Values:

Genuine and Respectful

Pride in Everything We Do

Excellence through Innovation

Obsessed with Customer Success

 

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

We are actively looking for highly motivated professionals with a positive attitude who desire to be part of our growing team.

 

Accounting Specialist

Location: Silver City, Pasig (Hybrid)

 

About the Role:

The Accounting Specialist plays a key role in ensuring accurate, timely, and compliant financial operations across Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), month-end close activities, and audit support. This role requires strong analytical skills, excellent attention to detail, and the ability to communicate effectively with internal stakeholders and external partners, including vendors and North America–based clients.

 
Working onsite in Silver City, Pasig City and on night shift, the Accounting Specialist supports day-to-day accounting operations and contributes to process improvements that strengthen overall financial accuracy and efficiency.

 

Key Responsibilities:

<ul>
	<li>Ensure expenses are coded to the correct GL account and budget</li>
	<li>Communicate with vendors regarding payments and payable inquiries</li>
	<li>Reconcile vendor statements to ensure completeness and accuracy of records</li>
	<li>Coordinate with the Director of Finance to ensure accruals are complete for month-end close</li>
	<li>Send out Credit Card Expense Reports; review GL coding, budget, and department accuracy; reconcile monthly</li>
	<li>Review expenses against budget and flag anything that looks off</li>
</ul>

General Ledger/ Month-End Close/ Audit Readiness

<ul>
	<li>Prepare month end reconciliations and journal entries</li>
	<li>Identify appropriate accounts for transactions</li>
	<li>Investigate and correct variances to ensure accurate reporting</li>
	<li>Gather backup and support for external audits</li>
	<li>Demonstrate strong familiarity with the chart of accounts and explain appropriate GL usage</li>
	<li>Prepare ad-hoc financial reports related to GL postings</li>
	<li>Work with external auditors by gathering required documents</li>
</ul>

Accounting Specialist

OUR BUSINESS

First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.

First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.

“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.” 
– President and Chief Operating Officer, Francis Giles B. Puno

First Gen Corporation

1. Customer Journey Mapping &amp; Experience Design

<ul>
	<li>Develop, update, and optimize customer journey maps across major touchpoints (lead generation, onboarding, billing, service requests, renewals, and digital interactions).</li>
	<li>Identify friction points, service gaps, and opportunities to improve customer experience using data and customer insights.</li>
	<li>Collaborate with Sales, Operations, Billing, Digital, and Marketing teams to implement journey improvements.</li>
	<li>Ensure consistency of experience and alignment with service standards and the company’s brand promise.</li>
</ul>

2. Customer Satisfaction &amp; Retention Monitoring

<ul>
	<li>Track and analyze customer satisfaction metrics (NPS, CSAT, CES), complaint trends, and service turnaround time.</li>
	<li>Monitor churn and retention rates and support the development of retention programs.</li>
	<li>Conduct customer interviews, surveys, and other feedback activities to understand expectations and pain points.</li>
	<li>Work with business units to strengthen customer engagement at high-impact moments of the journey.</li>
</ul>

3. Customer Feedback Mechanisms

<ul>
	<li>Design and execute customer feedback systems (surveys, VOC channels, digital feedback tools, post-interaction evaluations).</li>
	<li>Ensure regular and systematic collection of customer input across touchpoints.</li>
	<li>Maintain a structured approach to capturing, organizing, and analyzing customer feedback.</li>
</ul>

4. CX Data Analytics &amp; Insight Generation

<ul>
	<li>Analyze customer experience data to create actionable dashboards and reports.</li>
	<li>Connect CX performance to key business outcomes such as win rate, contract renewal probability, and overall retention.</li>
	<li>Translate insights into recommendations for journey improvements or internal process enhancements.</li>
	<li>Present findings and customer insights to management and cross-functional teams.</li>
</ul>

5. Cross-Functional Collaboration &amp; Input to Marketing

<ul>
	<li>Partner with Sales and Marketing to provide customer insights that shape communication plans, engagement activities, and customer education.</li>
	<li>Support digital and product teams with customer data and journey-related insights.</li>
	<li>Serve as an advocate for customer-centric thinking across the organization.</li>
</ul>

Qualifications

<ul>
	<li>Bachelor’s degree in Marketing, Business, Communications, or related field.</li>
	<li>Minimum 4 years of experience in Customer Experience, Marketing, or related roles; experience in utilities, energy, or service industries is an advantage.</li>
	<li>Strong analytical and problem-solving skills; ability to turn data into insight and execution plans.</li>
	<li>Experience in customer journey mapping, CX tools, or marketing automation is a plus.</li>
	<li>Excellent communication, coordination, and stakeholder management skills.</li>
	<li>Customer-centric mindset with the ability to balance business and customer needs.</li>
</ul>

Key Competencies

<ul>
	<li>Customer Experience Strategy</li>
	<li>Journey Mapping &amp; Process Improvement</li>
	<li>Customer Analytics &amp; Insight Generation</li>
	<li>Marketing Planning &amp; Execution</li>
	<li>Stakeholder Collaboration</li>
	<li>Project Management</li>
	<li>Communication &amp; Presentation Skills</li>
	<li>Adaptability in fast-growing markets</li>
</ul>

Sr. Customer Experience Officer

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

This is a full-time hybrid role for a Provider Relations Supervisor based in Mandaluyong. The Provider Relations Head will be responsible for managing and overseeing the daily activities of the Provider Relations team, developing relationships with healthcare providers, resolving provider issues, and ensuring compliance with company's policies and procedures. Work from home is acceptable.

Provider Relations Head

SuiteStudio Operations, Inc. is a progressive company specialising in excellent-quality design, web development, finance support, and online merchandising, particularly on NetSuite Suitecommerce Platform. We offer extremely competitive compensation and benefits in accordance with skill levels and qualifications, and provide a warm, healthy work environment in Pasig City's central business district.

 Kitchen Warehouse (http://www.kitchenwarehouse.com.au) is Australia's #1 Online Retailer for top quality kitchen and homewares.

Suitestudio Operations Inc.

Are you a meticulous Buyers Assistant (Philippines-based, Supporting Australia Office) with a passion for supporting retail operations, e-commerce support and ensuring precise product and pricing management? Join our dynamic team in Pasig City, where you will be instrumental in managing vendor onboarding, product database administration, and supporting our e-commerce operations. 
 
As a Buyers Assistant, you will be responsible to:

Provide efficient and timely support to the Team, covering all aspects of the portfolio and administration, as well as being the first point of contact for queries.

<ul>
	<li>Coordinate vendor onboarding administration, including the setup of dropship vendor portals.</li>
	<li>Maintain product and pricing updates for all vendors to support seamless e-commerce operations.</li>
	<li>Manage product database for accuracy and ensure correct product lifecycle management.</li>
	<li>Coordinate and upload new product submissions</li>
	<li>Liaising with suppliers for imagery and product information to represent our products online as needed</li>
	<li>Liaise with suppliers regarding price lists updates and promotional pricing</li>
	<li>Resolution of queries pertaining to item specifications, imagery, and all prouduct/s related information.</li>
	<li>Admin back-end for all sales running on the website, and creation of offers.</li>
	<li>Monitor and improve vendor performance and compliance.</li>
	<li>Generate reports and insights on retail operations for internal stakeholders.</li>
	<li>All day-to-day administration tasks, ad-hoc projects, and any additional requests from the Manager, Buyers, and other teams in Australia and Manila</li>
</ul>

Buyers Assistant

Roles &amp; Responsibilities:

<ul>
	<li>Provide day-to-day administrative assistance to the team including managing calendar and travels</li>
	<li>Coordinate and schedule internal and external meetings, conference calls, and appointments</li>
	<li>Prepare purchase requests, payments, and check pullout/deposit requests</li>
	<li>Manage the Arsenals’ budget and ensure all transactions are recorded and within the approved budget</li>
	<li>Source and mobilize resources as required</li>
	<li>Handle incoming and outgoing communications as required</li>
	<li>Attend to logistics for team activities and special functions</li>
	<li>Manage and safe-keep documents and records; be the main documentation focal for all projects</li>
	<li>Support permitting and administrative requirements</li>
	<li>Support in coordination with Legal on final contracts</li>
	<li>Support in the liquidation and reimbursements of the members of the team</li>
	<li>Accomplish other duties and tasks that may be assigned from time to time</li>
</ul>

Kalibrr Job Search