Kreatifitas Sinergisme Teknoindo (KST) is a software company specialized in IT services and software product development. Among the key domains are retail, inventory-management, administration & back-office processing, manufacturing, e-commerce, and others. 

Our headquarter is in Jakarta, with team members working from several cities in Indonesia. We work primarily with small and midsize businesses, with clients from across Asia and Australia. 

 
Vision:

Our vision is to be a leading global IT company, trusted by its customers for consistently delivering quality software and service excellence; whilst at the same time also become a tech hub that educating and caring for its employees wellbeing, and collaborating with them for innovation and continuous improvement.  
 
 
Culture: 

We put both clients and employees at the centre of what we do. At KST, we encourage a proactive and open communication working culture.  

Below are KST core values and competencies, a list of specific attributes and behaviours we care about the most. The more these values sound like you, and describe the people you want to work with, the more likely you will thrive at KST: 

&starf; Willing to Learn: You learn rapidly and eagerly 

&starf; Observant – You listen well and seek to understand before reacting 

&starf; Respect - You adapt your style, and collaborate effectively with people of diverse background and cultures 

&starf; Knowledgeable – You are good at using data, take smart risks and think strategically 

&starf; Excellent – You are reliable, demonstrate strong performance and thirst for excellence 

&starf; Teamwork – You contribute, nurture, and make time to help colleagues 

&starf; Humble – You are quietly confident and openly humble 

&starf; Integrity – You are known for authenticity, transparency, and admit mistakes freely 

&starf; Creative – You are curious, open minded in search of new ideas and suggest better approaches 

&starf; Service – You seek what is best for KST, rather than what is best for yourself or your group 

Job Desc

<ul>
	<li>Build and maintain strong, long-term relationships with B2B clients by understanding their business objectives and delivering value-driven solutions.</li>
	<li>Develop a deep understanding of client needs and provide relevant IT solutions</li>
	<li>Prepare and present proposals, conduct solution presentations, and lead contract negotiations to close mutually beneficial agreements.</li>
	<li>Coordinate closely with internal teams (technical, delivery, and support) to ensure solutions are delivered on time, within scope, and aligned with client expectations.</li>
	<li>Drive account growth through up-selling and cross-selling of IT services and products based on evolving client needs.</li>
</ul>

Account Manager

This role is titled Customer Service, but the primary responsibilities involve Quality Checking and assigning mystery shoppers. Are you passionate about communication in English and detail-oriented in handling administrative tasks? Do you enjoy working with multicultural environment? If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for collecting and labelling survey data (quality check), ensuring smooth operations via phone and email, and assigning mystery shoppers. If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description:

<ul>
	<li>Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations &amp; surveys</li>
	<li>Assist in recruiting and assigning shoppers/auditors to various projects in the Americas and Europe regions.</li>
	<li>Respond to shopper / auditor email enquiries</li>
	<li>Quality check online reports &amp; surveys according to set service standards</li>
</ul>

Customer Service

Binajasa Sumber Sarana (BSS), established in 1986, specializes in Executive Search & Contract Personnel. With over 38 years of experience and a continually updated database, we provide efficient and professional recruitment solutions for our clients.

PT Binajasa Sumber Sarana (BSS Recruitment)

1. Menawarkan produk atau layanan kepada calon pelanggan/merchant melalui telepon

2. Menghubungi database leads serta melakukan follow-up secara rutin

3. Menyampaikan informasi terkait fitur, manfaat, dan program dengan cara yang menarik dan mudah dipahami

4. Mencapai target penjualan yang telah ditentukan (harian, mingguan, dan bulanan)

5. Mengelola serta menginput data pelanggan ke dalam sistem (CRM atau spreadsheet)

6. Menangani pertanyaan maupun kendala pelanggan dengan profesional

7. Bekerja sama dengan tim internal untuk mendukung kelancaran proses penjualan

8. Menyusun laporan aktivitas serta hasil penjualan secara berkala

Tele Marketing

Tugas dan Tanggung Jawab:

Menghubungi calon pelanggan dan pelanggan melalui telepon berdasarkan database yang tersedia.

Menjelaskan informasi mengenai produk atau layanan secara jelas, menarik, dan persuasif.

Mengidentifikasi kebutuhan pelanggan serta menawarkan produk atau layanan yang sesuai.

Menjawab pertanyaan, menangani keberatan, dan memberikan solusi atas kebutuhan pelanggan.

Melakukan follow-up kepada calon pelanggan yang berpotensi melakukan pembelian.

Mencapai target penjualan, jumlah panggilan, maupun target konversi yang telah ditentukan.

Memperbarui dan mencatat hasil komunikasi dengan pelanggan ke dalam sistem atau database perusahaan.

Menjaga hubungan baik dengan pelanggan untuk meningkatkan kepuasan dan loyalitas.

Berkoordinasi dengan tim penjualan, administrasi, dan layanan pelanggan terkait tindak lanjut pelanggan.

Membuat laporan harian, mingguan, atau bulanan mengenai aktivitas telemarketing dan hasil penjualan.

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