Yondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.
If you’re looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you’ll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You’ll also enjoy collaborating with brilliant and fun people who are ready to take on the world.
Established in 2001, our company has grown exponentially, and we’re always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!
Join us and grow your career in the IT industry!

YONDU INC.

Information Security

<ul>
	<li>Review and respond to third-party security questionnaires (TISQ).</li>
	<li>Manage quarantined email releases and access requests (Cloud Storage, SFTP, RMD, etc.).</li>
	<li>Track and report cybersecurity training and awareness completion.</li>
	<li>Support security audits and prepare management reports.</li>
	<li>Facilitate implementation of security solutions within the business unit.</li>
	<li>Perform Cybersecurity Risk and Control Self-Assessments (RCSA) and scenario analysis.</li>
	<li>Manage technology and cybersecurity incidents and remediation activities</li>
</ul>

 

Data Privacy

<ul>
	<li>Ensure compliance with local privacy laws and Group Privacy policies.</li>
	<li>Manage privacy incidents, including breach response and regulatory notifications (NPC, Group, Data Subjects).</li>
	<li>Conduct Privacy RCSA and scenario analysis.</li>
	<li>Review and approve Privacy Impact Assessments (PIA) and Sensitive Information Transfers (SIT) in OneTrust and ServiceNow.</li>
	<li>Define/review DLP rules and whitelists.</li>
	<li>Support privacy audits and regulatory assessments.</li>
	<li>Coordinate with Group Privacy Team and participate in privacy roundtables.</li>
	<li>Oversee vendor data protection reviews and annual compliance checks.</li>
	<li> </li>
</ul>

PRUAgilist Champion

<ul>
	<li>Demonstrates agile ways of working by collaborating effectively, adapting to change, and supporting a culture of continuous improvement and team growth.</li>
</ul>

Problem Solving and Decision Making

<ul>
	<li>Supports the resolution of complex security and privacy compliance issues by analyzing requirements, coordinating with stakeholders, and recommending practical solutions in collaboration with business teams and cross-functional squads.</li>
</ul>

Information Security Engineer with

SMX Convention Center is the premier venue for meetings and events in the country with over 38,000 sq.m. of leasable space. Under the flagship of SMX Manila are SMX Aura, SMX Bacolod, SMX Davao, Olongapo City Convention Center, SMX Clark, and two Trade Halls namely, Megatrade Hall and Sky Hall Seaside Cebu. For more information, please visit www.smxconventioncenter.com

SMX Convention Specialist Corp.

The Event Services Assistant will assist the Event Services Manager with the planning and execution of events, and work as part of a team to support events that contribute to the experience of clients at SMX Bacolod.

<ul>
	<li class="text-justify">Professionally handle the detailing of events assigned by keeping in mind opportunities to upsell on room requirement, equipment rental and F&amp;B.</li>
	<li class="text-justify">Organize food selling of accredited caterers when there is opportunity.</li>
	<li class="text-justify">Establishes a rapport with guests maintaining effective customer relationships.</li>
	<li class="text-justify">Assist the Event Services Manager in executing client requirement as discussed and laid out on the Banquet Event Order.</li>
	<li class="text-justify">Initiate and maintain communication with clients to assist in planning and coordinating events.</li>
	<li class="text-justify">Maintains the highest standards of professionalism, ethics and attitude towards all clients, staff, partners and mall representatives.</li>
	<li class="text-justify">Conducts a thorough walk through with the client for the building turn over and ensures that damages are accounted for and billed if applicable.</li>
	<li class="text-justify">Confirm that space and in-house and contractor staffing levels are as defined on the schedules.</li>
	<li class="text-justify">Ensures additional charges of the event are completely detailed in the Service Work Orders and are duly acknowledged and signed for by the client.</li>
	<li class="text-justify">Regularly reviews event postings/charges to ensure accuracy. Review bills with organizers regularly to eliminate adjustments needed on final bills.</li>
</ul>

Event Services Assistant

OUR BUSINESS

First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.

First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.

“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.” 
– President and Chief Operating Officer, Francis Giles B. Puno

First Gen Corporation

Pi Energy Inc. is First Philippine Holdings’ wholly-owned subsidiary, specializing in energy solutions and the development of relevant energy efficiency and data solutions. Through Pi, we provide sustainable and cost-effective energy solutions that address your business needs and support your energy goals.

Our energy solutions and technology includes energy audit, remote energy monitoring system, distribution transformer, primary metering service, and solar energy source.

Pi Energy

The role of the Technical Services Lead is to manage the Technical Services activities and lead the engineers to ensure that all of the team's targets are met. This includes coordination with the Arsenals and Business teams to ensure proper deployment of necessary manpower and support, and completion of projects with accuracy and efficiency. This role includes provision of guidance and expertise to the team on both Project Management and Technical fronts.

Roles &amp; Responsibilities:

Lead the following activities and ensure that all arsenals’ pre-sales needs are being met, that projects are being implemented on time with the agreed quality and costs, and that all projects and installations are being properly operated and maintained.

Pre-sales Activities

<ul>
	<li>Customer meetings and site inspection</li>
	<li>Project costing</li>
</ul>

 

Implementation Activities

<ul>
	<li>Contractors engagement</li>
	<li>Project implementation management</li>
</ul>

 

Operations and Maintenance Activities

<ul>
	<li>Operations Monitoring</li>
	<li>Maintenance management</li>
</ul>

 

People Management Activities

<ul>
	<li>Project Management Guidance</li>
	<li>Technical Guidance (electrical, structural)</li>
</ul>

Technical Services Lead

Toyota Motor Philippines Corporation (TMP) is the largest automotive company in the country, with the widest vehicle line- up of 21* Toyota models. It has 71* dealers nationwide, including Lexus Manila, Inc., for its sales distribution and service centers.

TMP was incorporated on August 3, 1988 as a joint venture of the following business entities:
        GT Capital Holdings, Inc. (51%)
        Toyota Motor Corporation (34%)
        Mitsui & Co., Ltd. (15%)

TMP's head office and manufacturing plant are located inside the 82-hectare Toyota Special Economic Zone (TSEZ) in Santa Rosa City, Laguna. TSEZ is also home to a number of investors performing strategic roles in the manufacture and export of automotive products to ASEAN, Japan and other parts of the world. The Marketing Office of TMP is located at the 28th and 31st floors, GT Tower International, Makati City.

TMP currently produces the best-selling Innova and Vios. Its existing manufacturing plant has the capacity to produce over 55,000* units per year on two-shift production operations.

TMP operates with ten (10) organizational units: Marketing, Manufacturing, Production Control & Logistics, General Administration, Comptrollership, Treasury, Purchasing, Corporate Affairs, Vehicle Logistics and Affiliate Operations Support & Audit.

The company’s regular and outsourced manpower is composed of 3,695* Team Members.
—
*as of end-December 2019

Toyota Motor Philippines Corporation

General Responsibilities:

As a Business Services Coordinator, you will be responsible for:

Document Preparation &amp; Management

<ul>
	<li>Draft official letters, fill out forms, and compile supporting documents for visa, work permit, or labor compliance processes.</li>
	<li>Maintain accurate records and ensure all folders are up-to-date.</li>
</ul>

Application Tracking

<ul>
	<li>Monitor each team members or officers application progress with government offices.</li>
	<li>Coordinate with relevant agencies and inform stakeholders of required follow-ups.</li>
</ul>

Administrative Coordination

<ul>
	<li>Collaborate with internal teams for fee payments and client information verification.</li>
	<li>Maintain an organized system (physical and digital) for documentation.</li>
</ul>

Expertise in Immigration &amp; Labor

<ul>
	<li>Stay updated on immigration and labor regulations.</li>
	<li>Provide guidance on best practices for filing applications.</li>
</ul>

Customer &amp; Team Support

<ul>
	<li>Communicate with stakeholders to clarify application details.</li>
	<li>Handle inquiries regarding application status and requirements.</li>
</ul>

Organizing and Planning

Attention to Detail

Risk Management

Customer Service

Critical Thinking

Data Management

Computer Literacy / Basic Computer Skills

Business Services Coordinator

WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.

Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.

Our vision is to build the premier technology and customer focused customer operation in the Philippines.

WAGMI Solutions

<ul>
	<li>Create strategies to identify trends, fluctuations in business objectives and partner relationships through actionable reports to achieve:</li>
	<li>80% partners sold and delivered PS engagements globally</li>
	<li>&gt; 90% opportunities with an established criteria to be flagged and notified to Services teams on time</li>
	<li>&gt; 95% accuracy in SFDC Partner and PS deployed opportunities</li>
	<li>Training credits tracking and backlog process</li>
	<li>Maintain and update information relevant for post-sales partner driven programs such as ATP,</li>
	<li>PLS and Specialized Services partners.</li>
	<li>Build and maintain strong, long-lasting relationships with sales teams and partner teams.</li>
	<li>Understand client needs and objectives to effectively generate information about partners’ services and solutions</li>
	<li>Track PLS partners performance metrics, analyze data to identify areas of improvement and provide regular updates and reports to senior management on partners’ progress and achievements</li>
	<li>Become a single point of contact for the Services team related to information accuracy and data projections</li>
	<li>Escalate internally to ensure accurate information is provided by the Sales and Channel teams</li>
	<li>Ensure end of project documentation is shared with the customer and the organization</li>
	<li>Keep a close alignment with the Channel team to inform them on the progress made</li>
	<li>Assist in the development of internal processes to enhance partner programs</li>
	<li>Work with the larger CSG team to ensure client satisfaction by providing exceptional service and support throughout the sales process and beyond</li>
	<li>Work with the Partner Success team to address any client concerns or issues in a timely and professional manner</li>
</ul>

Network Administration

MS Office

Salesforce

Computer Networking

Network Security

Data Analysis

Information security

Partner Services Representative

<ul>
	<li>Manage program executions including creative development, content production, media buying, brand events management and vendor/supplier management.</li>
	<li>Oversee production and distribution of branded materials including corporate merchandise, marketing collaterals, signages, and other mediums.</li>
	<li>Ensure proper use and monitoring of A&amp;P budget.</li>
	<li>Handle other special projects that may be assigned.</li>
</ul>

Marketing Services Specialist

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

<ul>
	<li>Provide Level 1–2 technical support to end-users by diagnosing and resolving hardware, software, and network-related issues in a timely manner.</li>
	<li>Install, configure, and maintain desktop and laptop systems, including OS deployment, application installation, driver configuration, patching, and system updates.</li>
	<li>Perform preventive and corrective maintenance on IT assets such as PCs, printers, UPS, AVR, and other peripheral devices.</li>
	<li>Assist in LAN infrastructure support, including basic switch configuration, cable testing, IP addressing, and network connectivity troubleshooting.</li>
	<li>Manage user accounts and access control, including account provisioning, profile configuration,and password resets using Active Directory and Microsoft 365.</li>
	<li>Support helpdesk operations, including ticket logging, prioritization, escalation, and resolution tracking in accordance with SLAs.</li>
	<li>Conduct basic server and network diagnostics, monitor system performance, and respond to service disruptions or outages.</li>
	<li>Assist in data backup operations, antivirus administration, and enforcement of basic IT security policies to ensure system integrity and availability.</li>
	<li>Coordinate with senior IT personnel and vendors for hardware replacement, system upgrades, and issue escalation.</li>
	<li>Maintain accurate technical documentation, IT asset inventory, and incident reports.</li>
	<li>Provide onsite technical support four (4) days per week, one (1) day work-from-home, and respond to weekend or after-hours emergency incidents as required to ensure business continuity.</li>
</ul>

Junior Management Information System Support

Overview 
We are seeking a highly skilled and experienced Operations (Ops) Shared Services Lead to oversee the offshoring of our ops shared services from Singapore and Australia to Manila. The scope of the operation supports the sales and delivery operations. 
This role requires a strategic thinker with exceptional leadership and stakeholder management skills, a deep understanding of ops shared services, and a proven track record in managing offshoring operations.

 
Key Responsibilities 
Planning and Execution

<ul>
	<li>Develop and implement a comprehensive strategy for offshoring ops shared services.</li>
	<li>Establish a clear strategy to the shared services centre by setting up a team organically within the organization.</li>
	<li>Collaborate with senior leaders to align offshoring initiatives to provide great service experience to the business while ensuring optimal costs.</li>
</ul>

Project Management

<ul>
	<li>Lead the end-to-end project management of setting up the ops shared services centre, ensuring timely and successful transition.</li>
	<li>Develop detailed project plan, including timelines, milestones, and resource allocation.</li>
	<li>Coordinate with relevant stakeholders to ensure seamless integration of offshored services.</li>
	<li>Monitor project progress and address any issues or risks that may arise.</li>
</ul>

Team Leadership and Development

<ul>
	<li>Build and lead a high-performing team of professionals in Manila.</li>
	<li>Provide guidance, mentorship, and support to team members, fostering a culture of continuous improvement.</li>
	<li>Conduct regular performance evaluations and implement professional development plans.</li>
</ul>

Stakeholder Management

<ul>
	<li>Establish and maintain strong relationships with key stakeholders in Singapore, Australia, and Manila.</li>
	<li>Communicate effectively with stakeholders to ensure alignment and support for offshoring initiatives and subsequently on the operations.</li>
	<li>Address any concerns, risks or issues raised by stakeholders and provide regular updates on project status during the set-up phase and during operational phase.</li>
	<li>Alert and escalate any concerns, risks or issues early and work with stakeholder to resolve or mitigate. </li>
	<li>Setup and Operation</li>
	<li>Set up the ops shared services centre.</li>
	<li>Identify and implement best practices for shared services processes to enhance efficiency and effectiveness on an ongoing basis.</li>
	<li>Continuously evaluate and improve offshored services (e.g. introduce process improvement, automation, AI) to meet evolving business needs.</li>
	<li>Proactively support business to identify new shared services.</li>
	<li>Ensure compliance with all relevant regulations, standards, and policies. 
	 
	Financial and Business Case Management</li>
	<li>Manage the budget for offshoring initiatives and ensure cost-effective allocation of resources.</li>
	<li>Track and report on financial performance, identifying opportunities for cost savings and optimisation.</li>
</ul>

Provide half-yearly report on cost savings and improvements achieved.

Shared Services Operations Lead

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

MedGrocer

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Medical Services Specialist ensures smooth clinic operations by coordinating activities, ensuring compliance, conducting audits, delivering training, and managing client relations to maintain high-quality service delivery.

Why Join MedGrocer?

At MedGrocer, you will gain autonomy through engaging projects like conducting onsite audits and developing training programs to enhance our clinic operations. You will collaborate with a team of medical staff and account stakeholders, directly contributing to our purpose of improving the lives of over one million Filipinos by ensuring high-quality service on our digitally-enabled platform.

 

Key Responsibilities

<ul>
	<li>Foster alignment between headquarters, medical staff, and client stakeholders through clear communication and effective issue resolution.</li>
	<li>Oversee daily clinic operations to ensure coordination and compliance with company policies, regulatory standards, and client requirements.</li>
	<li>Conduct regular onsite audits to assess clinic performance, identify process improvements, and ensure adherence to quality standards.</li>
	<li>Develop and deliver training programs to enhance clinic operations and service delivery.</li>
	<li>Serve as a key point of contact for client concerns, questions, and feedback to proactively enhance client satisfaction.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Comprehensive Health Coverage: HMO benefits to ensure your health and peace of mind.</li>
	<li>Medicine Subsidies: Quarterly medicine vouchers for use on our website.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
	<li>Performance Incentives: Recognition through promotion opportunities and performance-based bonuses.</li>
	<li>Growth and Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
</ul>

Medical Services Specialist | Makati

LEADER OF GLOBAL IT INFRASTRUCTURE

TRT provides IT support and managed services across the world. We work with IBM, HP, Dell, Cisco EMC, Netapp & many other server, storage and networking brands within a strict SLA model, to provide our customers all around the world with cost-effective IT solutions.


TRT Global Solutions Philippines Inc.

Job Functions

Field Services Incident Management's role is to support Technical Service team to oversee all cases that require Field Engineer intervention and to ensure Field Engineer, internal or external, resources are always available.

Workflow:

1) Engage TRT field engineer or service partner engineer, should TRT field engineer is not available, tickets require onsite intervention.

a) For Service Partner Engineer (SePs):

<ul>
	<li>Negotiating and engaging the appropriate service partner for the ticket considering the cost, SeP capability and the complexity of the ticket.</li>
	<li>Request approval to issue purchase order for the payment of service partner engineers (SePs).</li>
	<li>Coordinate with accounts to process the service partner purchase order</li>
	<li>Coordinate with accounts and ensure service partners are paid on time.</li>
	<li>Resolve disputes with SePs</li>
	<li>Blacklist SePs that perform below par.</li>
</ul>

b) TRT Field Engineer (FE)

<ul>
	<li>Engaging the appropriate field engineer for the ticket considering FE capability, FE Access, and the complexity of the ticket.</li>
	<li>During outside business hours, request OOH (out of office hours) approval before engaging in the activity.</li>
	<li>Check the activity summary from the field engineer and only close the task if the summary is complete.</li>
</ul>

2) Coordinate with field services team lead for locations that require additional service partners or field engineer.

Deliverables Required:

1) Ensure all site visits are completed within the agreed SLA of the customer. Any potential missed SLA should be escalated to team leader.

2) Ensure all service partner engineers are sent to sites with PO.

3) Ensure all TRT field engineers are sent to site with task and OOH approval for OBH engagement.

4) Ensure accurate &amp; timely issuance of purchase order requests (PORs) for SePs and OOH approval request for TRT FE.

5) Create daily/weekly/monthly reports for managed services clients

6) Documentation of problem resolution into TRT’s knowledge base

7) Continuously learn additional technical and non-technical skills

8) Compliance with company policy

Field Services Incident Manager

The Director of Banquet and Event Services at the SMX Convention Center is responsible for overseeing the seamless execution of events, banquets, and exhibitions. This role involves fostering a sales-oriented culture, delivering exceptional customer service, managing expenses effectively, providing leadership, and supporting the overall financial success of the convention center. Additionally, the Director is responsible for accrediting caterers and booth contractors, ensuring supplier compliance, and collecting valuable event feedback.

Director of Banquet and Event Services

StayWell Information Systems, Inc. (SISI) is a branch office of a Guam-based Corp.; a US based company and a health and auto insurance provider in Guam since 1982. We currently serve quality and affordable insurance coverage to private business employees, and families in Guam and the Commonwealth of the Northern Marianas Islands.

StayWell Information Systems, Inc.

-Review and evaluate data on claim forms and supporting documents.

-Process for payment on- and off-island medical, dental, and pharmacy claims.

-Review and verify authorized charges on claim statements.

-Prepare correspondence to providers regarding billing issues and benefit coverage.

-Handle data entry of medical, dental and pharmacy claims into the computer for processing.

-Re-evaluate evidence and obtain additional information in connection with claims pended, denied or under appeal.

-Ensure that all claims and payments are reconciled.

-Coordinate daily activities, including handling of complaints, with various departments such as enrollment and customer care.

-Ensure participation to various company programs, activities and committees, such as but not limited to training and development programs, collegial planning, collaborative ad-hoc projects, and other company-sponsored events, as necessary;

-Adhere to all set Organization policies, procedures and standards, and promote culture of compliance and continuous improvement among the existing manpower pool.

-Adhere to all policies, procedures and standards set by the company, and help promote the culture of compliance and continuous improvement within the Organization.

-Perform job functions consistent with the company's vision and mission statements, and core values.

-Perform other duties, roles and responsibilities analogous, related, similar, germane and/or implied to the above-mentioned

Medical Industry Knowledge

Complex Problem-Solving

Quality Assurance

Problem Solving

Monitoring and Evaluation

Claims Processing Specialist I Medical Adjudicator

<ul>
	<li>Review and evaluate data on claim forms and supporting documents.</li>
	<li>Process for payment on- and off-island medical, dental, and pharmacy claims</li>
	<li>Review and verify authorized charges on claim statements.</li>
	<li>Prepare correspondence to providers regarding billing issues and benefit coverage.</li>
	<li>Handle data entry of medical, dental and pharmacy claims into the computer for processing.</li>
	<li>Re-evaluate evidence and obtain additional information in connection with claims pended, denied or under appeal.</li>
	<li>Ensure that all claims and payments are reconciled.</li>
	<li>Coordinate daily activities, including handling of complaints, with various departments such as enrollment and customer care.</li>
	<li>Ensure participation to various company programs, activities and committees, such as but not limited to training and development programs, collegial planning, collaborative ad-hoc projects, and other company-sponsored events, as necessary;</li>
	<li>Adhere to all set Organization policies, procedures and standards, and promote culture of compliance and continuous improvement among the existing manpower pool.</li>
	<li>Adhere to all policies, procedures and standards set by the company, and help promote the culture of compliance and continuous improvement within the Organization.</li>
	<li>Perform job functions consistent with the company's vision and mission statements, and core values.</li>
	<li>Perform other duties, roles and responsibilities analogous, related, similar, germane and/or implied to the above-mentioned.
	 
	</li>
</ul>

Claims Processing Specialist Dental Adjudicator

Multisys Technologies Corporation is considered one of the leading software solutions company in the Philippines that provides a wide range of cost-effective, full-scale software services, system platforms, and integrations being used by thousands of companies and organizations.


Empowering Your Business

A leading software company in the Philippines, Multisys has been steadfast in seeking greater digital transformation for the country, through systems design, development (programming), and deployment (implementation).

Who We Are

We are a software solutions company backed by a team of full-stack developers and elite programmers.


What We Do

Multisys empowers businesses and is a partner to everyone. The wide breadth of copyrighted platforms and solutions that we openly offer underscores our relentless commitment to helping private companies operate more efficiently and grow, as well as to assist government agencies for faster and more effective delivery of services to the public.

How We Help

We put our heart and core on system automation and integration services that expedite various processes and transactions—ultimately helping reinforce the ease of doing business across the Philippines archipelago.


Corporate Principle

We pursue and bring solutions beyond software development to create impactful advancement to empower businesses.

Our Mission

Our mission is to build a sustainable and future-ready society by providing smart solutions to empower businesses and partners to expedite and streamline their processes.

Our Vision

Our vision is to revolutionize ways of life towards greater digital transformation through innovative software solutions.

Our Culture

We Work to Play and Play to Win
We maintain a casual work environment to inspire our people and help them achieve more.

Multisys Technologies Corporation

The Service Delivery Specialist is responsible for supporting the effective execution, monitoring, and improvement of service delivery operations across assigned projects. The role works closely with Service Delivery Supervisors, R&amp;D, L1 Support, and other cross-functional teams to ensure smooth project coordination, timely issue resolution, and high-quality service delivery to clients and end-users.

Service Delivery Specialist

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for its clients.

Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Ztek's best practices-focused, metric-based service offerings help optimize clients' ongoing workforce management needs through customized programs including RaaS (Recruiting as a Service), Professional Services, Z-Digital, and Z-Exec. The company serves multiple industries, such as information technology, healthcare, banking and financial services, supply chain and logistics, aerospace and defense, government, insurance, consumer packaged goods, retail, manufacturing, and pharmaceuticals.

Headquartered in Atlanta, Georgia, Ztek has an experienced senior management team in Workforce Management and IT & Business Process Outsourcing. The company has a solid reputation for sourcing the highest quality candidates in the US, Mexico, Canada, the EU, India, and the Philippines, and its credibility is well-established.



Ztek Consulting Inc.

Position Overview:

As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.

 
Hours of Work: Monday-Sunday 7:00am-11:00pm EST (Rotational Shifts)

Responsibilities:

• Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and Tier 1 online support.

• Respond to customer inquiries in a pleasant, courteous, professional, and well- informe manner.

• In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.

• Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.

• Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.

• Remain current on program information and business initiatives, as well as corporate products and processes.

• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.

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