First Datacorp (FDC) has proudly served the industry for over 40 years, delivering innovative and world-class solutions and services across various domains. Our expertise spans Modern Workplace, Infrastructure Modernization, Data and AI, Customer Experience, Governance and Risk Management, Enterprise Automation, and Enterprise Security.

Our vision is to be the foremost Filipino Information Technology company creating and delivering innovative and world-class solutions and services for the Philippines and beyond.

We believe that a strong IT governance and information backbone is key in our goal to improve and grow our clients’ businesses. As an Information Technology partner with a successful track record and a long-term vision, we can provide the building blocks in shaping your adaptive and agile business.

We are a team of highly qualified professionals with world-class IT technologies to help address your business challenges.

First Datacorp

The Role to Perform:

The Enterprise Senior Account Manager is responsible for driving sales growth by acquiring new clients, expanding existing accounts, and managing strategic enterprise and government customers. The role requires a results-driven sales professional who can bring in active accounts, generate new business opportunities, and build long-term customer relationships.

Key Responsibilities:

<ul>
	<li>Bring in new business from existing networks, active accounts, and referrals.</li>
	<li>Develop and manage Enterprise and Government accounts.</li>
	<li>Identify, qualify, and close new sales opportunities.</li>
	<li>Conduct client presentations and solution discussions.</li>
	<li>Collaborate with technical and delivery teams in developing proposals and closing deals.</li>
	<li>Maintain a healthy sales pipeline and achieve assigned revenue targets.</li>
	<li>Build strong relationships with key decision-makers and stakeholders.</li>
</ul>

Enterprise Account Manager

Ardent World Inc. is the product of a passionate desire to bring quality, affordable skin care solutions to every one, and abide by a few basic quality parameters: soap should not dissolve into mush, lotion should draw in smoothly, shampoo should never leave your scalp itchy and oils should truly nourish the skin. 

We combine passion with science and in-depth analytics to bring products to market that people can feel and see the difference. AWI was incorporated in 2002 and is part of a group of companies engaged in Personal Care and Retail Vanity Products. 

Ardent World Inc.

Essential Job Functions:  

<ol>
	<li>Create written documentation and procedures for application testing and compliance. </li>
	<li>Perform extensive destructive test to challenge the specification of the packaging. </li>
	<li>Collaborate with team to understand product changes and QA testing requirements to deal with issues/defects in a timely manner. </li>
	<li>Create operation manuals and training materials that outline operation processes </li>
	<li>Discussing the CAPA and pushing for recommendations to Suppliers, Management and stakeholders in acceptance of standards. </li>
</ol>

Technical Services Associate

ITVT has been concentrating since 2001, with more than 180 employees, on the implementation of innovative branch solutions for the industrial and energy sectors. With professional advice, reliable project implementation and the subsequent 24/7 support according to ITIL standards, we create sustainable customer satisfaction. As a DIN ISO 9001 , DIN ISO 14001 and DIN ISO 27001 certified company and Microsoft Alpha Partner from the very beginning, we know what is important. In particular, the data security of our customers is very important to us. For this reason, ITVT operates several high-security data centers in Germany for its customers. The Federal Data Protection Act therefore applies.

ITVT Philippines Inc.

<ol style="list-style-type: upper-alpha;">
	<li>Service desk &amp; case handling </li>
</ol>

<ul>
	<li>Receive, qualify, prioritise and resolve cases; document findings and actions in the ticketing system and maintain accurate time entries.</li>
	<li>Work to agreed SLAs in an interrupt-driven environment; escalate with complete diagnostics (logs, repro steps, impact).</li>
	<li>Follow ITIL-oriented processes for classification, prioritisation, escalation and documentation.</li>
	<li>Maintain professional, service-oriented communication with users and customer contacts, including proactive status updates.</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li> Workplace &amp; identity operations </li>
</ol>

<ul>
	<li>Endpoint management: device enrolment, policy and compliance, update and hardware fault handling, remote reset, Cloud PC provisioning.</li>
	<li>Identity and access administration: users, groups, roles, access policies and permissions within agreed approval paths.</li>
	<li>Microsoft 365 administration: Exchange Online and shared mailboxes, SharePoint and OneDrive permissions, Teams.</li>
	<li>Execute joiner, leaver and change requests end to end, including audit-relevant evidence.</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li> Security hygiene &amp; licence administration </li>
</ol>

<ul>
	<li>Patch and vulnerability management cycles, e-mail quarantine review and alert triage against documented runbooks; escalate anomalies.</li>
	<li>Licence and subscription administration: assignments, entitlement checks, renewals and vendor support cases.</li>
</ul>

<ol style="list-style-type: upper-alpha;">
	<li> AI-enabled working &amp; documentation </li>
</ol>

<ul>
	<li>Use Microsoft 365 Copilot and approved AI tooling in daily case handling, drafting and troubleshooting, within the applicable AI usage and data protection rules.</li>
	<li>Identify repetitive tasks suitable for automation or AI assistance and propose them.</li>
	<li>Produce and maintain knowledge base articles and runbooks for recurring tasks, including AI-assisted drafting with own review before publication.</li>
	<li>Support users and colleagues in adopting AI tooling for everyday workplace tasks.</li>
</ul>

Managed Workplace Services Engineer

OUR BUSINESS

First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.

First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.

“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.” 
– President and Chief Operating Officer, Francis Giles B. Puno

First Gen Corporation

The Technical Services Engineer will be hired under one of First Gen Group's entity, Pi Energy, and is expected to provide technical expertise and execute tasks on all three stages of a project: pre-sales, implementation, and operations &amp; management, primarily focused in O&amp;M.

Their tasks include coordination with arsenals in closing projects, engaging with contractors and construction management, and ensuring continuous operations and maximum output of projects. The Technical Services Engineer is expected to execute the tasks depending on the need of the team. They are also expected to do the role in coordination with the Technical Services Leads and may be assigned other tasks from time to time.

Main Roles &amp; Responsibilities:

O&amp;M

<ul>
	<li>Operations Monitoring</li>
	<li>Report generation on solar systems performance under contract</li>
	<li>Regular reviews of the solar system performance under contract</li>
	<li>Monthly output monitoring (in case of solar and other applicable teams)</li>
	<li>Proposing of solutions in resolving low generating systems, detecting anomalies</li>
	<li>Regular reporting to the groups concerned </li>
</ul>

Maintenance Management

<ul>
	<li>Planning and budgeting of necessary preventive maintenance</li>
	<li>Monitoring of product warranty monitoring and claims</li>
	<li>Contractor coordination and engagement, as necessary</li>
	<li>Contractor management, as necessary</li>
	<li>Timely action on corrective maintenance needed</li>
	<li>ESH compliance </li>
	<li>Emergency planning management</li>
</ul>

Issue to Resolution

<ul>
	<li>Product troubleshooting and replacement (if necessary)</li>
	<li>Reviewing of incident reports and safety reports submitted by the contractor</li>
	<li>Proposing of resolution actions </li>
	<li>Deployment task, especially on emergency cases</li>
	<li>Reviewing of troubleshooting methodology </li>
</ul>

Other Responsibilities

Pre-sales

<ul>
	<li>Project scoping and initial design</li>
	<li>Customer meetings and site inspection</li>
	<li>Outsource services determination and coordination</li>
	<li>Internal discussions</li>
</ul>

Project Costing (outsourced)

<ul>
	<li>TOR preparation</li>
	<li>Bid out or proposal solicitation</li>
	<li>Contractor coordination and clarifications</li>
	<li>Proposal evaluation</li>
	<li>Internal discussions</li>
	<li>Internal cost determination (project implementation cost)</li>
	<li>Project lifetime costing (operation and maintenance costs, as the case maybe)</li>
	<li>Project documents turn-over to implementation group (for won projects)</li>
</ul>

Implementation

<ul>
	<li>Contractor scoping and engagement</li>
	<li>Scope, timeline, and cost determination and design review</li>
	<li>Contractor coordination</li>
	<li>Contractor engagement</li>
</ul>

Project construction/implementation management

<ul>
	<li>Contractor coordination</li>
	<li>Materials inspection</li>
	<li>Design and quality of works inspection</li>
	<li>ESH compliance inspection</li>
	<li>Overall project management</li>
</ul>

Key Competencies &amp; Skills:

<ul>
	<li>Excellent technical skills in solar, energy storage and other electrical systems</li>
	<li>Experienced in troubleshooting solar and other electrical system</li>
	<li>Managing solar assets to optimize performance, financial returns and claims</li>
	<li>Knowledgeable in operational permit applications and monitoring</li>
	<li>Excellent problem solving skills, able to analyze the situation and make decisions/recommendations</li>
	<li>Knowledgeable in risk management review and assessment</li>
	<li>Knowledgeable in customer engagement and management; with business acumen</li>
	<li>Good verbal and written communication skills</li>
	<li>Strong collaboration skills with various stakeholders</li>
</ul>

O&M Solar Technical Services Engineer

Hire Manila is a recruitment agency with 25 years of combined experience helping businesses find, hire, and onboard the right people fast. We specialize in matching opportunities with quality talent across accounting, design, human resources, information technology, and software engineering. 

Beyond traditional recruitment, we're also experts in remote work solutions and offshore team building. Whether you need end-to-end recruitment services, help assembling a fully remote team, or an Employer of Record (EOR), we've got you covered. At Hire Manila, we believe the right hire can transform a company—and we're committed to finding talent that fits not just your job requirements but your company culture too.

Hire Manila is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.


Hire Manila

Our client is looking for a Client Services Coordinator who will be acting as first point of contact for all new client enquiries, new clients reporting and providing exceptional level of client service.

Accountabilities &amp; Tasks

<ol>
	<li>Client Service

	<ul>
		<li>Undertake all new client enquiries, respond in a timely manner, and identify if we can assist them (Phone calls, Walk-in new clients, contact emails, website, new enquiries via all social media platforms, claims check and lawyer referrals.)</li>
		<li>Ensure all new clients have a first call resolution where possible.</li>
		<li>Book in the new client after discussing relevant questions, enter the client’s details into the system and enter each client into the report.</li>
		<li>Provide a one-on-one client service that is tailored to each client with a high level of confidentiality.</li>
		<li>Prepare new client packs with authorities to be ready for when the client has their face-to-face appointment</li>
	</ul>
	</li>
	<li>Process monitoring and improvement
	<ul>
		<li>Identify gaps and support the enhancement of the new client enquiry module in Law Master when needed.</li>
		<li>Collect and monitor client referral intelligence across all sites/departments.</li>
		<li>Ensure the referral channel list is accurate and up to date.</li>
		<li>Prepare reports as requested by partners and management.</li>
	</ul>
	</li>
	<li>Training
	<ul>
		<li>Support in the training of the new client enquiry module to new and existing employees</li>
	</ul>
	</li>
</ol>

Relationship Management

Record Keeping

Attention to Detail

Problem Solving

Critical Thinking

Communication Skills

Customer Service | Claims

Toyota Motor Philippines Corporation (TMP) is the largest automotive company in the country, with the widest vehicle line-up of 26* Toyota models and 12* Lexus Models. It has 75* dealers nationwide, including Lexus Manila, Inc., for its sales distribution and service centers.

TMP was incorporated on August 3, 1988 as a joint venture of GT Capital Holdings, Inc., Toyota Motor Corporation, and Mitsui & Co., Ltd.

TMP's head office and manufacturing plant are located inside the 82-hectare Toyota Special Economic Zone (TSEZ) in Santa Rosa City, Laguna. TSEZ is also home to several investors performing strategic roles in the manufacture and export of automotive products to ASEAN, Japan, and other parts of the world. TMP’s marketing operations are present at the 28th and 31st floors, GT Tower International, Makati City. Its logistics facility for imported vehicles, the Batangas Vehicle Center (BVC), is located in Batangas City.

TMP operates its head office and manufacturing plant within the 82-hectare Toyota Special Economic Zone in Laguna. The facility assembles the Vios, Innova, and Tamaraw models and has an annual production capacity of 60,000 units. The company’s marketing operations are present at the 28th and 31st floors, GT Tower International, Makati City. Its logistics facility for imported vehicles, the Batangas Vehicle Center (BVC), is located in Batangas City.

TMP operates with nine (9) organizational units: Affiliate Operations Support & Audit, Comptrollership, Corporate Affairs, General Administration, Manufacturing, Marketing, Purchasing, Treasury, and Vehicle Logistics.

The company’s manpower is composed of over 4,300 Team Members (regular and outsourced).

—

*as of October 2025

Toyota Motor Philippines Corporation

Toyota Motor Philippines is looking for an Automotive Engineer to join our Technical Service Department based in TMP's satellite office located in Toyota Mandaue South, Cebu.

The Automotive Engineer is a member of the Repair Support Section that is responsible for providing technical assistance to Visayas dealer network for hard to diagnose cases.

In this role, you are expected to be a domain expert in data analysis and technical report writing and presentation.

Your role and responsibilities: 

<ul>
	<li>Provide repair support to Visayas dealer network for complex vehicle issues through remote diagnostics or on-site visits.</li>
	<li>Creation of Technical Report for assisted cases and Field Evaluation Report for safety related cases.</li>
	<li>Coordination with Toyota Internal Affiliates regarding Customer Handling and Marketing activities.</li>
	<li>Work jointly with Toyota Regional Affiliates and Dealer Network to enhance repair assistance programs.</li>
	<li>Facilitate serviceability Kaizen request to Regional affiliates as part of market concern improvement.</li>
</ul>

Our perfect match:

<ul>
	<li>Candidate must possess at least Bachelor's/College Degree in Mechanical Engineering or Automotive Engineering.</li>
	<li>MUST HAVE 2 to 3 years experience in Automotive repair and diagnosis.</li>
	<li>MUST HAVE a valid Philippines Driver's License.</li>
	<li>Candidate must be a resident of Cebu province.</li>
	<li>You can make customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.</li>
	<li>You have achieved a satisfactory level of technical and professional skill or knowledge in position-related areas and are keeping up with current developments and trends in areas of expertise.</li>
	<li>You are capable of clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.</li>
	<li>You effectively manage your time and resources to ensure that work is completed efficiently.</li>
	<li>You can maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization.</li>
</ul>

Automotive

Field Service Engineer

MAKE YOUR BEST CAREER MOVE YET!

Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work!


ABOUT US

Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes.

Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent.


SPROUT CULTURE

Sprout’s mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we’re proud to say that Sprout has one of the most fun work cultures in the country!

We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward.


FUN THINGS WE DO

Weekly fun things:
Being fit and healthy is a top priority at Sprout! Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week! We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We’re also proud to have a CEO who’s also a professional Muay Thai fighter – how cool is that?

Sproutings (Sprout Outings):
Here at Sprout we prioritize our employees’ well-being – that’s why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can!

Monthly gatherings:
To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There’s a different theme every month which brings out talent and creativity in everyone!

--

JOIN US TODAY!

We’re excited to know you and see how you fit with Sprout!

Send in your application and we’ll get back to you soon. :)

Sprout Solutions

<ul>
	<li>Own IT service management operations</li>
	<li>Oversee incidents, requests, and escalations</li>
	<li>Track service performance and IT metrics</li>
	<li>Improve support processes and service quality</li>
	<li>Lead and develop the service management team</li>
	<li>
	Experience with scripting, APIs, and automation
	</li>
</ul>

Service Management Manager


Talento Solutions Inc. is a Philippine-based, full-service workforce solutions provider committed to helping organizations build high-performing teams through innovative, scalable, and compliant human capital solutions.

We specialize in delivering end-to-end recruitment and workforce management services that enable businesses to attract, hire, deploy, and retain exceptional talent while improving operational efficiency and ensuring compliance with Philippine labor regulations.



Talento Solutions Inc.

<ul>
	<li>Handle Customer Inquiries Regarding Sea And Air Freight Shipments.</li>
	<li>Coordinate With Clients, Shipping Lines, Airlines, And Internal Operations Teams.</li>
	<li>Monitor Shipment Status And Provide Timely Updates To Customers.</li>
	<li>Prepare And Verify Shipping Documents And Shipment Details.</li>
	<li>Assist With Import And Export Documentation And Shipment Coordination.</li>
	<li>Resolve Customer Concerns And Provide Excellent Customer Service.</li>
	<li>Coordinate Shipment Schedules, Cargo Arrivals, And Delivery Updates.</li>
	<li>Maintain Accurate Records Of Customer Transactions And Shipment Details.</li>
</ul>

Customer Service Representative

We are the Manila shared services hub for an Australian kitchenware retailer operating 30 stores, a national warehouse, and a growing ecommerce business. Our Manila team supports Finance, Marketing, Buying, Planning, Customer Service, and Technology — and we are growing.
 We offer extremely competitive compensation and benefits in accordance with skill levels and qualifications, and provide a warm, healthy work environment in Pasig City's central business district.

 Kitchen Warehouse (http://www.kitchenwarehouse.com.au) is Australia's #1 Online Retailer for top quality kitchen and homewares.

Suitestudio Operations Inc.

Kitchen Warehouse is Australia's leading kitchenware retailer, and our Manila office is the offshore hub supporting our Australian stores and online business. As a Customer Service Representative, you are the first point of contact for our customers, helping them across email, live chat and calls. You will resolve enquiries, process returns, and coordinate with suppliers, stores and our despatch team to deliver a smooth, accurate and genuinely helpful experience for every customer.

What you will do

<ul>
	<li>Assist customers with enquiries submitted through email, live chat and calls.</li>
	<li>Process customer returns accurately and on time.</li>
	<li>Communicate with suppliers regarding product queries and warranty claims.</li>
	<li>Communicate with stores regarding customer orders and enquiries.</li>
	<li>Review orders and advise customers of progress or action taken.</li>
	<li>Communicate with Warehouse Despatch in regard to customer orders.</li>
	<li>Liaise with and assist the Customer Service Support Officer.</li>
	<li>Liaise with Australia Post regarding delayed or missing parcels.</li>
	<li>Identify customer complaints and escalate to the Customer Service Team or Customer Service Manager as required.</li>
	<li>Follow procedures, guidelines and policies accurately to complete assigned tasks.</li>
	<li>Perform data entry across a number of platforms.</li>
	<li>Work hours and days based on the requirements of the business (for example, Sunday to Thursday between 6am and 8pm).</li>
	<li>Assist with other additional tasks as required.</li>
</ul>

Customer Service Officer

Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

<ul>
	<li>Assist in monitoring and managing IT service tickets through the organization's ticketing system.</li>
	<li>Support the logging, tracking, and resolution of incidents and service requests.</li>
	<li>Coordinate with IT teams to ensure timely follow-up and closure of tickets.</li>
	<li>Help maintain accurate records of IT incidents, requests, and service activities.</li>
	<li>Assist in preparing service management reports, dashboards, and performance metrics.</li>
	<li>Support the creation and updating of IT documentation, knowledge base articles, and standard operating procedures.</li>
	<li>Participate in problem management and root cause analysis activities when required.</li>
	<li>Provide basic technical support and guidance to end users.</li>
	<li>Assist in conducting user satisfaction surveys and gathering feedback on IT services.</li>
	<li>Support continuous improvement initiatives for IT service delivery processes.</li>
	<li>Perform administrative and other tasks assigned by the Service Management Team.</li>
</ul>

IT Service Management Intern

Siemens is a technology company focused on industry, infrastructure, mobility, and healthcare innovation. With a strong presence globally and in the Philippines, Siemens combines the real and digital worlds to help customers accelerate digital transformation, improve sustainability, and create smarter solutions for industries and communities. Through innovative technologies in electrification, automation, and digitalization, Siemens empowers organizations to drive efficiency and shape a more sustainable future.

Siemens

You'll make a difference by:

<ul>
	<li>Lead End-to-end Project Delivery: Direct the end-to-end implementation of grid software solutions across the Philippines, including project planning, budgeting, scheduling, and resource optimization.</li>
	<li>Drive Service Operations Excellence: Oversee the Technical Services Support Team to ensure reliable software performance, effective issue resolution, and adherence to Service Level Agreements and Key Performance Indicators.</li>
	<li>Ensure Compliance and Quality Assurance: Govern delivery processes to meet regulatory, contractual, and cybersecurity standards, maintaining alignment with corporate itil service management frameworks.</li>
	<li>Optimize Service Delivery Processes: Implement Agile methodologies and continuous improvement initiatives to enhance support efficiency, incident response, and customer engagement.</li>
	<li>Cross-Collaboration Across Global and Regional Teams: Work closely with engineering, product management, and global support organizations to ensure consistent quality, best practice sharing, and operational alignment.</li>
	<li>Strategize Grid Software Services: Act as the principal interface for clients, partners, and government stakeholders, providing technical insights and contributing to regional growth strategies.</li>
</ul>

 

You'll win us over by:

<ul>
	<li>Qualifications: Bachelor’s degree in Computer Science, Information Technology, or Engineering (Master’s preferred).</li>
	<li>Proven Project Leadership and Governance: Over 8 years of experience managing complex itand grid software projects, including at least 3 years in operational management, overseeing budgets, risks, and resources to ensure operational excellence and on-time delivery.</li>
	<li>Strong Industrial Experience: Proficient in power grid software applications, digital substations, or energy management systems, and experience applying itil and Agile frameworks in service environments.</li>
	<li>Technical Expertise: Certifications such as pmp, prince2, or itil v4 are highly valued. Additionally, skilled in using ms Project, Jira, ServiceNow, or Zendesk for project tracking, service analytics, and performance reporting.</li>
	<li>Strong Communication and Stakeholder Management: Excellent ability to bridge technical and business perspectives, influence decision-making, and maintain high-impact client relationships.</li>
</ul>

What we offer 

<ul>
	<li>Flexibility: Inclusive and flexible working environment with hybrid and remote options.</li>
	<li>Welfare: Comprehensive welfare programs and health insurance extendable to your family; professional accident insurance.</li>
	<li>Growth Opportunities: Continuous and individual learning journeys.</li>
	<li>Inclusive Culture: A team culture where you can be yourself.</li>
</ul>

 

Recruitment Process: 

<ul>
	<li>CV Screening</li>
	<li>A session with our recruiter to understand your motivation &amp; learning goals </li>
	<li>1-2 Business Interviews</li>
	<li>Offer Stage </li>
</ul>

 

Come join us, and #TransformTheEveryday for everyone!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

 

Public Notice: Recruitment Fraud

We wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our job portal for all Siemens job openings, and apply via the portal.

Customer Service Support Head

At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. 

Pattern is a family of home brands with a shared mission to enjoy daily life. Since its launch in 2019, Pattern has developed and brought to market two thoughtfully made, design-forward, home-centric brands: Open Spaces and Equal Parts, and it has acquired GIR, Letterfolk, Poketo, YIELD, Onsen, and Miracle. 

The team behind Pattern Brands formerly founded Gin Lane, a brand agency that built dozens of direct-to-consumer brands and digital experiences across industries for over a decade.

Pattern Brands LLC

About the Role

At Pattern Brands, we live to curate products that turn everyday routines into joyful rituals. We’re a fast-growing portfolio of home brands, and we’re looking for a detail-oriented Team Lead to manage our relationship with our outsourced Customer Experience (CX) agency and designated team of agents.

In this role, you will help shape customers’ overall experience with our brand. The ideal candidate stays calm under pressure, takes ownership of issues, and is committed to delivering excellent service. This role serves as a key cross-functional partner, ensuring that customer insights drive meaningful improvements across technology, marketing, product, and design.

The CX Team Lead reports to the VP of Operations. This is a fully remote role for up to 40 hours per week, Monday through Friday, to be completed during EST hours.

 
Key Responsibilities

BPO &amp; Team Management: Oversee day-to-day BPO operations, including agent scheduling, performance audits, hiring, training, daily agent support, and team morale.

Strategy &amp; Operations: Own the CX roadmap, SOP updates, and handle escalated issue management (PayPal disputes, chargebacks, and review platforms).

Performance &amp; Reporting: Build and track CX KPIs (FRT, resolution time, CSAT, QA, CES) to deliver actionable performance insights to leadership.

Insights &amp; Cross-Functional Feedback: Identify customer pain points and trends in real time, sharing feedback across product, marketing, design, and tech teams to improve processes and the customer experience.

Ad-Hoc Projects: Support additional CX initiatives as requested by leadership.

Customer Service (CX) Internal Team Lead

To act as the executive arm of Global HR, ensuring that shared services delivery and people-related programs are globally aligned, locally compliant, and business-relevant, with a strong focus on scalability, efficiency, and governance.

Job Description:

1. Global HR Strategy Execution

<ul>
	<li>Implement and manage global HR programs (performance management, talent reviews, compensation and benefits).</li>
	<li>Cascade HR operating model standards into local processes and ensure service delivery is consistent.</li>
	<li>Provide structured feedback to Global HR on local execution challenges and opportunities.</li>
</ul>

2. Shared Services Operations

<ul>
	<li>Establish and develop the Global HR Shared Services for ITVT Group.</li>
	<li>Oversee the delivery of the HR shared services (payroll, HRIS, benefits admin, employee data, reporting, - always compliant with GDPR)</li>
	<li>Drive process automation and digital adoption in line with global HR technology strategy. – including AI tools.</li>
	<li>Monitor service quality and efficiency through KPIs.</li>
</ul>

3. Talent &amp; Leadership Development

<ul>
	<li>Support rollout of global leadership development and succession planning frameworks.</li>
	<li>Ensure shared services teams are skilled and trained to deliver consistent, high-quality support.</li>
</ul>

4. Culture &amp; Engagement (ITVT Group)

<ul>
	<li>Embed global culture and values through shared service touchpoints.</li>
	<li>Execute global engagement and recognition programs.</li>
</ul>

5. Compliance &amp; Governance

<ul>
	<li>Ensure shared service processes comply with global governance policies and local legal requirements.</li>
	<li>Safeguard HR data integrity and privacy in compliance with GDPR and local regulations.</li>
	<li>Manage risk by proactively addressing service issues or employee escalations.</li>
</ul>

6. Collaboration &amp; Reporting

<ul>
	<li>Work with Global HR Partners for delivery of programs.</li>
	<li>Provide analytics, dashboards, and insights to Global HR leadership.</li>
	<li>Align with local country leaders for business needs while maintaining global-first service delivery.</li>
</ul>

Shared Service HRBP Team Lead (PH)

Knoll Ridges Consultancy is composed of experienced HR professionals and senior executives with extensive expertise in human resources, workforce management, and diverse business operations.

As a trusted outsourcing and workforce solutions provider, we support organizations across various industries, including pharmaceutical, manufacturing, retail, shared services, distribution, semiconductor, healthcare, and other business sectors. Our diverse industry exposure enables us to understand the unique workforce requirements and operational challenges of every client we serve.

We provide flexible and tailored solutions designed to meet the specific needs of each organization. From talent acquisition and staffing to employee management and other HR-related services, our team works closely with clients to provide reliable, efficient, and seamless workforce support.

Our goal is to help organizations build and maintain a capable workforce while enabling highly talented individuals to find meaningful employment opportunities. Through our structured processes, industry expertise, and client-focused approach, we deliver practical and efficient solutions that support our clients’ business objectives and long-term growth.


Knoll Ridges Consultancy, Inc.

The Customer Service Excellence Assistant will help the Customer Service Excellence Associate and Manager to execute identified corrections of errors experience during migration of data from legacy to Aspire and the first year of implementation. He/She will assist Customer Service Excellence team in the clean up of open cases in the system.

Customer Service Excellence Assistant

Job Responsibilities

• Excellent English Communication Skills (a must)

• Reliability and Work Ethic

• Flexibility

• Multitasking Skills

• Quick Learner

• Active Listening and Empathy

• Problem-Solving Guru

• Conflict Resolution

• Customer Orientation

• Thrive Under Pressure

 

Advanced skills:

• Expert written and verbal communication skills.

• Tech Savvy — Familiar with common keyboard commands, search engines and a Windows environment

• Record-Keeping Skills

• Typing Speed: At least 40 – 45 words per minute.

Kalibrr Job Search