Adarna House is a conversation that began in 1980, when it was founded to respond to the need of Filipino children to develop their minds through enjoyable learning opportunities and memorable literary experiences. Today, this conversation includes a multitude of treasured partners who share our enthusiasm for children, our commitment to education, and our passion for reading. 

The best Filipino writers, illustrators, and researchers help us create products that feature Filipino values, culture, history, and experiences. Readability and systems experts are invaluable to the development of our materials and programs that aim to improve reading skills in Filipino. A new generation of readers, beyond the Philippines, have also pushed us towards engaging with them on a different platform through Buribooks.

Our literacy programs are born of our relationships with the public and private sectors. We continue to strengthen these alliances with the help of our primary allies—The Raya School, which offers progressive education from preschool to high school, and the Adarna Group Foundation, Inc. (AGFI), which focuses on local government-based early literacy programs. 

Through our programs and products, we are happy to continue the conversation with our most valued partners, the Filipino children. It is their curiosity that keeps us motivated, their creativity that we wish to equal, and their potential for greatness that we will always strive to serve. It is they who keep us committed to our duty: to create good playmates, classmates, and friends not only for children, but also for art, literature, and country.


Adarna House, Inc.

Adarna House is in need of a highly organized, meticulous, and detail-oriented Finance Associate to support the Finance team in managing accounts payable, disbursements, and other accounting-related processes. This role will be responsible for ensuring that financial documents and transactions are prepared accurately and processed on time. Responsibilities include:

<ul>
	<li class="text-justify">Preparation of Purchase Journals and Disbursement Vouchers</li>
	<li class="text-justify">Preparation and processing of checks</li>
	<li class="text-justify">Preparation of Withholding Tax Reports</li>
	<li class="text-justify">Other finance and accounting-related tasks as assigned</li>
</ul>

 
You will succeed in this role if you can

<ul>
	<li class="text-justify">Demonstrate strong attention to detail and accuracy when handling financial documents and transactions.</li>
	<li class="text-justify">Organize and manage multiple payment and documentation requirements within deadlines.</li>
	<li class="text-justify">Communicate clearly and coordinate effectively with internal teams and external parties.</li>
	<li class="text-justify">Handle confidential financial information with professionalism and discretion.</li>
</ul>

Organizing and Planning

Attention to Detail

Accounts Payable

Time Management

Accounting

Microsoft / MS Office

Finance Associate

Our group of companies range from services, localization, retail and technology. We help companies go global by providing services that enable organizations to widen their reach, explore new ventures and most importantly communicate value to their customers. As a vertically integrated company, our values lie in our ability to innovate and our people.

Elite Worldgroup

<ul>
	<li>Research and identify potential business clients that may require translation, localization, interpretation, or related language services</li>
	<li>Build and maintain a pipeline of qualified prospects</li>
	<li>Conduct outbound outreach through email, LinkedIn, phone calls, professional networks, and other appropriate sales channels</li>
	<li>Develop personalized outreach messages based on the prospect's industry, business needs, and potential language requirements</li>
	<li>Identify relevant decision-makers and key stakeholders within target organizations</li>
	<li>Conduct discovery calls and meetings with prospective clients</li>
	<li>Understand the prospect's business, language requirements, challenges, budget, and timelines</li>
	<li>Present Elite Translations' services and value proposition clearly and professionally</li>
	<li>Prepare quotations, proposals, and commercial presentations</li>
	<li>Manage prospects through the sales pipeline from initial contact to closing</li>
</ul>

Outbound Sales Executive

BetaBrands Corp is a retail company that handles gummy supplements by Wellspring and men's activewear brand, Huga Activewear. Our mission is to bring category-leading brands with a strong focus in three aspects of life, namely comfort, lifestyle, and health to the Filipino people

BetaBrands Corp

Wellspring is a fast-growing, Gen Z–first wellness brand best known for our viral vitamin gummies. We’re hiring a Multimedia Designer to lead brand storytelling across digital, retail, and partnerships—turning scrolls into sales and customers into fans.

What you’ll do

<ul>
	<li>Own our brand vision and keep visual + verbal identity tight across channels.</li>
	<li>Lead 360° campaigns (TikTok/IG, e-com, OOH, retail, PR, collabs) from concept to post-mortem.</li>
	<li>Build a content engine for short-form video, creator kits, and high-converting landing pages. </li>
	<li>Partner with Growth/E-commerce to translate insights into better creative and bring ideas to life.</li>
	<li>Co-create packaging and retail experiences that pop on shelves—and on socials.</li>
</ul>

Multimedia Designer

WDE Business Consultancy Group is a results-driven consulting firm committed to helping businesses achieve sustainable growth, operational efficiency, and stronger market positioning. Through strategic business solutions and partnership-driven initiatives, WDE supports organizations in navigating evolving industry demands while enhancing overall business performance.

The company specializes in business development, strategic partnerships, revenue management, and integrated sales and marketing solutions. WDE delivers high-value consulting services across digital and traditional marketing, customer experience, sales strategy, talent pooling, and career consulting. By combining commercial insight with practical execution, the firm helps clients strengthen customer acquisition, improve revenue streams, and build long-term business value.

WDE has experience collaborating with companies across diverse industries, including construction, travel, oil & gas, and logistics. Its cross-industry expertise enables the company to develop tailored strategies aligned with each client’s operational goals and market environment.

At WDE, collaboration, professionalism, and continuous growth are central to the company culture. Team members are encouraged to contribute to meaningful projects, develop multidisciplinary expertise, and gain valuable exposure to dynamic business environments. The company fosters a workplace that supports innovation, professional development, and long-term career growth.

WDE BUSINESS CONSULTANCY SERVICES

What You’ll Gain 
• Hands-on experience in social media management and content creation 
• Exposure to real-world retail marketing operations 
• Opportunity to develop creative and administrative skills 
• Certificate of Completion after OJT 
________________________________________ 
Key Responsibilities 
• Assist in social media management (posting, monitoring, basic engagement) 
• Create visual and video content using tools like Canva, CapCut, or similar 
• Support content planning and execution for marketing campaigns 
• Perform basic video editing for social media use 
• Assist with administrative tasks during downtime (documentation, coordination, etc.) 
• Collaborate with the team on marketing and promotional activities

Preferred Skills &amp; Traits 
• Creative and has an eye for design and content 
• Willing to learn and open to feedback 
• Reliable, punctual, and coachable 
• Good communication and attention to detail 
• Able to handle both creative and administrative tasks 
________________________________________ 
Work Setup 
• Onsite role only (no remote work) 
• Location: Accessible areas within Manila / Makati / Pasay / Taguig 
• Schedule: minimum 4 hours to maximum 8 hours per day (or based on school requirement) 
________________________________________ 
Important Notes 
• This is an unpaid internship (OJT program) 
• Candidates must be willing to work onsite and complete required hours 
• This role may include a mix of creative and admin responsibilities depending on workload

 
This internship is managed by our client, NDAS Phils. Inc., an industry leader in IT security solutions specializing in ID Card Systems for retail and wholesale sectors.

Marketing Intern

Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes.

Ateneo offers Basic Education (Grade School, Junior High School, and Senior High School). In addition, Higher Education (College, Graduate, Continuing Education) is made up of nine schools (Education and Learning Design, Government, Graduate School of Business, Humanities, Management, Science and Engineering, and Social Sciences) located in 3 campuses in Quezon City, Makati City and Pasig City.

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia.

Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Summary of Work Activities and Responsibilities:

The Campaigns, Marketing, and Events Head leads the development and execution of integrated campaign, marketing, and event strategies that support the University’s resource mobilization and alumni engagement initiatives.

The role translates advancement priorities into coherent campaigns, communication strategies, and activation platforms, ensuring that messaging, channels, and events function as an integrated system that drives awareness, participation, and support. It ensures alignment of all initiatives with the University’s mission, Jesuit identity, and institutional priorities.

Main Duties and Responsibilities:

I. Campaign Strategy and Integration

<ul>
	<li class="text-justify">Keeps abreast of trends, best practices, and emerging platforms in campaign, marketing, and events.</li>
	<li class="text-justify">Develops and implements integrated campaign strategies that support fundraising and alumni engagement priorities.</li>
	<li class="text-justify">Aligns campaign directions with institutional priorities and advancement objectives </li>
	<li class="text-justify">Establishes campaign objectives, timelines, and success metrics.</li>
</ul>

II. Marketing and Communications Strategy and Execution

<ul>
	<li class="text-justify">Develops and leads integrated marketing and communication strategies that support campaign objectives, advancement priorities, and alumni engagement initiatives.</li>
	<li class="text-justify">Defines messaging frameworks, communication approaches, and audience targeting strategies to ensure that advancement initiatives are clearly positioned and effectively communicated, in coordination with the University Marketing and Communications Office.</li>
	<li class="text-justify">Monitors and evaluates the effectiveness of marketing and communication strategies, using performance data and audience insights to refine approaches and improve outcomes.</li>
	<li class="text-justify">Serves as the coordinating point on communication requirements, ensuring that communication approaches are compliant with institutional guidelines and aligned with campaign strategies and advancement priorities.</li>
</ul>

III. OUDAA Events and Engagement Activation

<ul>
	<li>Oversees the development and execution of an integrated events strategy that supports marketing and campaign objectives, advances fundraising and donor development, and supports alumni engagement initiatives.</li>
	<li>Designs and manages a portfolio of events as coordinated touchpoints across the stakeholder lifecycle—supporting awareness-building, participation, cultivation, and stewardship.</li>
	<li>Establishes event objectives and success metrics aligned with campaign, fundraising, and alumni engagement goals.</li>
	<li>Represents the University in campaign- and event-related engagements, as delegated.</li>
</ul>

IV. Section Management

<ul>
	<li>Sets direction and performance standards for the Campaigns, Marketing, and Events Section, ensuring alignment with priorities, advancement strategies, and institutional goals.</li>
	<li>Assesses the overall performance of the Section through analysis of campaign outcomes, marketing effectiveness, and event performance, and integrates insights into continuous improvement initiatives.</li>
	<li>Oversees the development of Section-level policies and provides input to the development of Office-wide policies.</li>
	<li>Ensures that the Section is adequately resourced and equipped to deliver its functions effectively.</li>
	<li>Provides leadership in the development and engagement of the Section.</li>
</ul>

V. Performs other related duties as may be required by the immediate supervisor and authorized representatives.

Campaigns, Marketing, and Events Head

OPSOLUTIONS is a young software development company seeking to break the norms and perform beyond expectations. We started our existence as a pretty flexible development company. And we’re still one, but with hugely expanded focus. Which is great, because we get to make better software applications as a result, and we’ve also been able to diversify. Yes we’re young, yet a professional software company. A solutions company. An IT support and infrastructure company. But mostly, a company full of passionate people who love the products we create.


We are a Singapore based IT company, and we offer solutions to our customers in order to achieve productivity. Our services range from rendering various IT support like Laptop and Desktop Services to mobile support services as well. It includes responding to queries by users and assisting our client’s IT staff on miscellaneous issues.


Lastly, we serve as the bridge between you and the world of IT Products & Services. We provide expertise and service excellence to improve your operational efficiencies, visibility of your IT estates and minimizing of operational costs.

Opsolutions PH, Inc.

<ul>
	<li>Fulfilling tasks set out by supervisors from the Sales department.</li>
	<li>Attending meetings and taking minutes.</li>
	<li>Assist the sales team in daily activities such as creating quotes, following up, up-selling ideas, and proposals.</li>
	<li>Assist the sales team in solving problems that the customers face by answering their requests to ensure customer satisfaction.</li>
	<li>Keep an eye on the timely completion of all required documents and reports.</li>
</ul>

Sales Intern

Seda Centrio is a premier lifestyle hotel located in Cagayan de Oro City, Philippines, offering modern comfort, exceptional service, and strategic convenience for both business and leisure travelers. As part of the Seda Hotels group, it embodies a commitment to hospitality excellence, providing guests with thoughtfully designed rooms, world-class amenities, and personalized experiences that make every stay memorable.

With a focus on sustainability, innovation, and community engagement, Seda Centrio not only caters to travelers’ needs but also fosters a warm, professional, and inspiring work environment for its employees, making it an ideal place for career growth in hospitality and service excellence.

Northgate Hotel Ventures, Inc.

The Front Office Staff or Front Desk Officer serves as the first point of contact for clients, visitors, and guests, ensuring a welcoming and professional environment at all times. The role involves greeting and assisting visitors, answering and directing phone calls, managing appointments and schedules, and responding to inquiries about the organization’s services or policies. The Front Office Staff is also responsible for maintaining a clean and organized reception area, handling incoming and outgoing mail and deliveries, and supporting daily administrative tasks such as filing, data entry, and documentation. Additionally, the position requires coordination with other departments to ensure smooth operations and the ability to address customer concerns or complaints in a courteous and efficient manner.

Front Office Internship Opportunity

We would like to be known as “Pamilyang Propesyonal.” At GCI, we are a family. 

We take care of our employees as we take care of our own family. We maintain good relationships, celebrate small victories together, have fun, and enjoy work so that it no longer becomes work for us but a dream worth weaving and a future worth working hard for. We value trust, which is strongly founded on integrity, our driving value as an organization. We are the “Pamilyang Propesyonal.” We value performance, excellence, and individual and team contributions. We value both the person and the results of the person. We have defined roles, and we share a common dream – to grow, to succeed, and to achieve our goals… together! At Green Cross, we look for individuals with integrity, talent, and commitment. 

We take pride in working as a “Pamilyang Propesyonal” where the culture is driven and focused, yet balanced and fun. Join us and have the chance to grow trusted brands!

Green Cross, Inc.

The Organization &amp; Employee Development Intern will support the HR team in employee engagement activities, training and development, and organization development. The role involves assisting with planning, coordination, documentation, and program support while gaining practical experience in HR operations and communication.

Core Responsibilities:

<ul>
	<li>Documentation &amp; Logistics Support: Assist in preparing HR program materials, coordinating event logistics, maintaining accurate records, organizing files, and communicating schedules and requirements to participants.</li>
	<li>Program Implementation Support: Support the execution of employee engagement and development activities by facilitating sessions, assisting speakers, monitoring program delivery, collecting feedback, and ensuring smooth event operations.</li>
	<li>Event Proposal Development: Help conceptualize and prepare employee engagement event proposals, conduct research, collaborate with stakeholders, create multimedia materials for internal communications, and develop a comprehensive event proposal from planning through execution.</li>
</ul>

Human Resources Intern

MAKE YOUR BEST CAREER MOVE YET!

Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work!


ABOUT US

Sprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes.

Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent.


SPROUT CULTURE

Sprout’s mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we’re proud to say that Sprout has one of the most fun work cultures in the country!

We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward.


FUN THINGS WE DO

Weekly fun things:
Being fit and healthy is a top priority at Sprout! Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week! We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We’re also proud to have a CEO who’s also a professional Muay Thai fighter – how cool is that?

Sproutings (Sprout Outings):
Here at Sprout we prioritize our employees’ well-being – that’s why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can!

Monthly gatherings:
To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There’s a different theme every month which brings out talent and creativity in everyone!

--

JOIN US TODAY!

We’re excited to know you and see how you fit with Sprout!

Send in your application and we’ll get back to you soon. :)

Sprout Solutions

<ul>
	<li>Lead annual and quarterly planning cycles across the business</li>
	<li>Build the frameworks leadership uses to make resource-allocation decisions</li>
	<li>Own market and competitive analysis that directly shapes company direction</li>
	<li>Translate ambiguous leadership asks into structured deliverables</li>
	<li>Act as thought partner to department heads on their own planning</li>
</ul>

Corporate Planning Lead

<ul>
	<li>Own day-to-day technical operations</li>
	<li>Lead production support and incident response</li>
	<li>Manage operational performance and team output</li>
	<li>Improve workflows, tools, and automation</li>
	<li>Coordinate operations across teams and locations</li>
	<li>Process improvement and automation</li>
</ul>

TechOps Manager

<ul>
	<li>Own IT service management operations</li>
	<li>Oversee incidents, requests, and escalations</li>
	<li>Track service performance and IT metrics</li>
	<li>Improve support processes and service quality</li>
	<li>Lead and develop the service management team</li>
	<li>
	Experience with scripting, APIs, and automation
	</li>
</ul>

Service Management Manager

MedGrocer's digitally-enabled corporate healthcare solutions and patient programs empower our customers to get their medicines, vaccines, and teleconsultations conveniently, cost-effectively, and intelligently.

Every year, we serve over one million Filipinos either directly or through partnerships with employers and pharmaceutical companies.


MedGrocer

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Medical Case Manager will be at the forefront of our corporate clients' employee wellness and safety programs. You will be instrumental in providing expert medical oversight, managing complex health cases, and ensuring a safe and productive work environment for office-based professionals.

Key Responsibilities

<ul>
	<li>Provide expert medical consultation and case management for employees, with a primary focus on managing chronic diseases (e.g., hypertension, diabetes) and promoting long-term wellness in an office setting.</li>
	<li>Develop and lead evidence-based corporate wellness programs and health education initiatives aimed at preventing and managing chronic conditions prevalent among office workers.</li>
	<li>Serve as the primary medical authority for complex health escalations, providing decisive advice and solutions to ensure patient safety and well-being.</li>
	<li>Collaborate with clients' HR departments by analyzing employee health data to identify chronic disease trends and provide strategic recommendations that improve workforce health and productivity.</li>
	<li>Ensure all wellness programs and health recommendations comply with Department of Labor and Employment (DOLE) regulations.</li>
</ul>

 

Perks and Benefits

<ul>
	<li>Performance Incentives &amp; Career Progression: Recognition through clear pathways for advancement, promotion opportunities, and performance-based bonuses.</li>
	<li>Growth &amp; Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
	<li>Cross-Functional Learning: Opportunities to collaborate across different teams, expanding your skill set and broadening your understanding of the business.</li>
	<li>Health &amp; Wellness Coverage: HMO benefits to ensure your peace of mind, paired with free medical consultations and unlimited essential medicines.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
</ul>

 

Application Process 
Our application process typically takes one to three weeks, depending on your availability and progress: 
 
Step 1: Submit your application form and complete the online assessment within seven days. Afterwards, results are shared in one to three business days. 
 
Step 2: Qualified candidates attend a full-day onsite evaluation. Progression depends on performance at each stage. HR will notify you if your evaluation concludes early. Please arrive at the venue between 8:00 AM and 9:00 AM. The detailed schedule is as follows:

 
Initial Assessment

<ul>
	<li>8:00 AM - 10:00 AM: Onsite Assessment</li>
</ul>

Supplementary Assessment (as needed)

<ul>
	<li>10:00 AM - 12:00 PM: HR Panel Interview</li>
	<li>12:00 PM - 1:00 PM: Lunch Break</li>
	<li>1:00 PM - 4:00 PM: One-on-One Interviews</li>
	<li>4:00 PM - 5:30 PM: CEO Forum</li>
</ul>

 
Step 3: Final review and background checks occur within three business days. Additional interviews may be requested. 
 
Step 4: Receive final results within five to seven business days.

Medical Case Manager | Physician | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year. 
 
The Finance Director | CPA serves as a strategic business partner to the founders, steering the company’s financial roadmap and capital allocation. This role focuses on predictive modeling, investment strategy, and ensuring the long-term fiscal health required to expand our healthcare impact.

Why Join MedGrocer? 
You will have the autonomy to lead capital allocation and financial strategy, providing significant professional growth in an executive capacity. Your strategic financial oversight ensures the sustainability and growth of programs that improve the lives of patients through our digital platform.

Key Responsibilities

<ul>
	<li>Steer the company’s multi-year financial strategy, including capital allocation, investment analysis, and fundraising support.</li>
	<li>Direct the transformation of financial data into predictive insights that drive enterprise-wide business decisions and profitability.</li>
	<li>Oversee the design and implementation of sophisticated internal controls and automated financial systems to support hyper-growth.</li>
	<li>Lead high-level negotiations with financial institutions, investors, and key stakeholders to optimize the company’s capital structure.</li>
	<li>Govern the company’s tax strategy and regulatory compliance at a national and local level to mitigate enterprise risk.</li>
</ul>

Perks and Benefits

<ul>
	<li>Performance Incentives &amp; Career Progression: Recognition through clear pathways for advancement, promotion opportunities, and performance-based bonuses.</li>
	<li>Growth &amp; Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.</li>
	<li>Cross-Functional Learning: Opportunities to collaborate across different teams, expanding your skill set and broadening your understanding of the business.</li>
	<li>Health &amp; Wellness Coverage: HMO benefits to ensure your peace of mind, paired with free medical consultations and unlimited essential medicines.</li>
	<li>Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.</li>
</ul>

 
Application Process 
Our application process typically takes one to three weeks, depending on your availability and progress: 
 
Step 1: Submit your application form and complete the online assessment within seven days. Afterwards, results are shared in one to three business days. 
 
Step 2: Qualified candidates attend a full-day onsite evaluation. Progression depends on performance at each stage. HR will notify you if your evaluation concludes early. Please arrive at the venue between 8:00 AM and 9:00 AM. The detailed schedule is as follows: 
 
Initial Assessment

<ul>
	<li>8:00 AM - 10:00 AM: Onsite Assessment</li>
</ul>

Supplementary Assessment (as needed)

<ul>
	<li>10:00 AM – 12:00 PM: HR Panel Interview</li>
	<li>12:00 PM – 1:00 PM: Lunch Break</li>
	<li>1:00 PM – 4:00 PM: One-on-One Interviews</li>
	<li>4:00 PM – 5:30 PM: CEO Forum</li>
</ul>

 
Step 3: Final review and background checks occur within three business days. Additional interviews may be requested. 
 
Step 4: Receive final results within five to seven business days.

Finance Director | Makati

PCWORX IT Solutions is a Managed IT Services provider in the Philippines, established in 2008. As a trusted technology partner, we are backed by a team of skilled industry professionals, committed to delivering IT services and solutions that empower businesses to excel by enhancing both internal and external operations. Our head office is located at 384-B E. Rodriguez Sr. Ave., Immaculate Concepcion, Quezon City.

PC Worx IT Solutions

Duties and Responsibilities

1. Operational Management and Service Delivery Oversight

<ul>
	<li>Oversee the daily operations of the FSS, Service Desk, and ASM teams.</li>
	<li>Ensure compliance with client SLAs, KPIs, and contractual obligations.</li>
	<li>Monitor ticket aging, dispatch efficiency, escalations, workforce productivity, and service quality.</li>
	<li>Drive operational stability and ensure the timely resolution of incidents and service requests.</li>
	<li>Ensure effective coordination between operational units and support teams.</li>
</ul>

2. Client and Escalation Management

<ul>
	<li>Act as the primary escalation point for critical operational and client-related concerns.</li>
	<li>Participate in client meetings, operational reviews, and business reviews.</li>
	<li>Ensure proper communication and timely updates to clients during critical incidents.</li>
	<li>Lead recovery actions for operational gaps, SLA risks, and client escalations.</li>
	<li>Build and maintain strong professional relationships with clients and key stakeholders.</li>
</ul>

3. Team Leadership and People Management

<ul>
	<li>Lead Service Delivery Managers, Team Leads, ASMs, and operational support personnel.</li>
	<li>Conduct coaching sessions, performance reviews, and operational alignment meetings.</li>
	<li>Drive accountability and enforce operational standards and governance.</li>
	<li>Identify staffing gaps, training needs, and succession planning opportunities.</li>
	<li>Support employee engagement, retention, and team development initiatives.</li>
</ul>

4. Performance Monitoring and Continuous Improvement

<ul>
	<li>Analyze operational reports, workforce trends, SLA performance, and productivity metrics.</li>
	<li>Identify process gaps and implement operational improvements.</li>
	<li>Standardize operational procedures, documentation, and escalation processes.</li>
	<li>Ensure adherence to internal policies, client processes, and compliance requirements.</li>
	<li>Lead initiatives focused on operational optimization, automation, and efficiency.</li>
</ul>

5. Workforce and Resource Management

<ul>
	<li>Oversee manpower allocation, scheduling strategies, and operational coverage.</li>
	<li>Ensure proper utilization of field engineers, Service Desk agents, and support teams.</li>
	<li>Coordinate with Workforce and Reporting teams regarding staffing forecasts and performance analytics.</li>
	<li>Monitor attendance, productivity, and operational compliance across all SDG teams.</li>
</ul>

6. Reporting and Governance

<ul>
	<li>Review and validate operational reports, incident reports, client updates, and performance dashboards.</li>
	<li>Ensure accurate documentation of escalations, coaching logs, corrective actions, and operational findings.</li>
	<li>Present operational updates, key findings, and recommendations to management as needed.</li>
	<li>Support audit requirements and operational governance initiatives.</li>
</ul>

SDG Operations Manager

<ul>
	<li>Own and drive priority operational initiatives from diagnosis through execution</li>
	<li>Build the analytical backbone for major business decisions — models, frameworks, dashboards</li>
	<li>Partner directly with the CEO and leadership team on high-stakes projects</li>
	<li>Identify operational bottlenecks and design the fix, not just flag the problem</li>
	<li>Represent the operations function in cross-functional leadership discussions</li>
</ul>

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