Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

Job Description:

<ul>
	<li>Design, develop, and maintain robust and scalable mobile, APIs, and web applications using Android Kotlin, PHP, JQuery, MySQL / MariaDB, Node.js and Vue.js. </li>
	<li>Collaborate with cross-functional teams (e.g., product managers, designers) to deliver high-quality solutions. </li>
	<li>Leverage AWS services, including Kubernetes, Lambda, and AWS Glue, to build cloud-native applications and web services. </li>
	<li>Optimize application performance, security, and reliability. </li>
	<li>Stay up-to-date with the latest web development trends and technologies. </li>
	<li>Ensuring optimal performance of the database and responsiveness to apis and front-end requests </li>
	<li>Collaborating with other developers on the integration of elements </li>
	<li>Designing customer-facing UI and back-end services for various business processes </li>
	<li>Developing high-performance applications by writing testable, reusable, and efficient code </li>
	<li>Implementing effective security protocols, data protection measures, and storage solutions </li>
	<li>Executing unit tests, running automated tests, repairing defects, and providing technical support </li>
	<li>Documenting mobile, api, and web development processes, including database schemas, as well as preparing reports </li>
	<li>Design and develop mobile and web applications according to business requirements and specifications. </li>
	<li>Provide support and assistance on the testing and deployment of applications in the test, staging, and production environments. </li>
	<li>Provide 3rd level production technical support, including bug fixes and security patches </li>
	<li>Remediate security issues identified by third-party penetration tests </li>
	<li>Optimize and refactor code for performance and maintainability </li>
	<li>Conduct self code reviews, unit tests, and resolve merge conflicts </li>
	<li>Recommending and implementing improvements to processes and technologies </li>
</ul>

Fullstack Mobile Developer

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

We’re looking for an experienced iOS Developer who loves building clean, user-friendly, and high-performing mobile apps. If you enjoy working with modern Swift features and creating smooth, intuitive interfaces, we’d love to meet you.

What You’ll Do

<ul>
	<li>Build and maintain iOS applications using Swift</li>
	<li>Create interfaces in UIKit and/or SwiftUI</li>
	<li>Work with async/await, actors, and Combine to handle data and app flow</li>
	<li>Integrate APIs (REST, GraphQL, WebSockets) using URLSession and Codable</li>
	<li>Manage local data using CoreData</li>
	<li>Follow clean architecture patterns like MVVM</li>
	<li>Collaborate with designers and backend developers to deliver new features</li>
	<li>Improve app performance, fix bugs, and ensure a great user experience</li>
</ul>

iOS Developer

Glyph is one of the largest mobile and web services companies in the Philippines. Since the company was incorporated in 2011, Glyph has created mobile and web services for some of the largest enterprises in the country. The company is a certified Amazon Web Solutions Partner and a Google Cloud Partner.

GlyphStudios, Inc.

<ul>
	<li>The role of the Software Developer is to design, develop, troubleshoot and debug software programs for databases, applications, tools, networks, etc.</li>
	<li>You will assist in building, maintaining, and enhancing server-side applications, focusing on performance, scalability, and security.</li>
	<li>
	You will work alongside experienced developers to contribute to various web and backend projects, gaining hands-on experience and knowledge in modern software development practices.
	</li>
</ul>

Software Developer

Gingersnaps | Where Creativity, Craftsmanship, & Passion Come Together

At Gingersnaps, we believe in the magic of everyday dress-up—where fashion becomes a form of play, self-expression, and discovery. Inspired by childhood wonder, we create timeless yet contemporary children’s wear that blends nostalgia with modern style. From everyday essentials to elegant occasion wear, our designs encourage confidence, creativity, and joy in every child’s journey.

As we grow globally, expanding across Asia, Europe, and the US, we remain deeply committed to quality, sustainability, and craftsmanship. We take pride in designing high-quality, thoughtfully crafted pieces that stand the test of time.

Gingersnaps is more than a brand—it’s a community of passionate designers, innovators, and storytellers shaping the future of children’s wear. If you’re looking for a workplace that values creativity, collaboration, and purpose, we’d love to have you on board.

Join us as we bring beautiful, high-quality fashion to the next generation!



GINGERSNAPS Philippines

Responsible for designing, developing, and maintaining our Shopify-based e-commerce website. You will collaborate closely with the marketing and design teams to ensure the website reflects our brand's image and provides an exceptional shopping experience for our customers.

Key Responsibilities:

<ol>
	<li>Website Development:

	<ul style="list-style-type: disc;">
		<li>Build and customize Shopify themes and templates to meet the company's design and functionality requirements.</li>
		<li>Implement responsive design principles to ensure the website is user-friendly, up-to-date in form and function, and uniform in look and operation on various devices and screen sizes.</li>
		<li>Research to stay up-to-date with the latest trends, technologies, and best practices in E-commerce and Web development through continuous learning and professional development</li>
	</ul>
	</li>
	<li>E-commerce Functionality:
	<ul style="list-style-type: disc;">
		<li>Set up and manage product catalogs, including product descriptions, images, prices, and variants.</li>
		<li>Implement and optimize e-commerce features like shopping carts, checkout processes, and payment gateways.</li>
		<li>Integrate third-party applications and plugins to enhance website functionality (e.g., inventory management, customer reviews, and email marketing).</li>
	</ul>
	</li>
	<li>Design Integration:
	<ul style="list-style-type: disc;">
		<li>Collaborate with the design team to ensure the website's appearance aligns with the company's brand guidelines.</li>
		<li>Implement and maintain visual elements, including images, graphics, and multimedia content.</li>
	</ul>
	</li>
	<li>Performance Optimization:
	<ul style="list-style-type: disc;">
		<li>Monitor website performance, identify bottlenecks, and implement solutions to improve loading times and overall performance.</li>
		<li>Implement SEO best practices to optimize the website for search engines.</li>
	</ul>
	</li>
	<li>Security and Maintenance:
	<ul style="list-style-type: disc;">
		<li>Ensure the website is secure and up-to-date by regularly applying patches and updates.</li>
		<li>Perform regular backups and disaster recovery planning.</li>
	</ul>
	</li>
	<li>Testing and Quality Assurance:
	<ul style="list-style-type: disc;">
		<li>Conduct thorough website testing to identify and resolve any bugs or issues.</li>
		<li>Perform cross-browser and cross-device testing to ensure compatibility.</li>
	</ul>
	</li>
	<li>Documentation:
	<ul style="list-style-type: disc;">
		<li>Maintain detailed documentation of the size and structure of custom code, configurations, and integrations for future reference.</li>
	</ul>
	</li>
	<li>Training and Support:
	<ul style="list-style-type: disc;">
		<li>Provide training and support to internal teams on using the Shopify platform and related tools.</li>
	</ul>
	</li>
</ol>

Shopify Developer

Modulus Labs is foreign VC-funded and trusted by the world’s largest financial ecosystems, we deliver the foundational systems that secure and process transactions around the globe. We’re on a mission to build the future of payments—fast, reliable, and developer-first. Our team moves quickly, takes ownership, and thrives on solving complex problems at scale. We believe in high trust, high responsibility, and creating an environment where great engineers can do their best work.

At our startup, you won’t just be writing code—you’ll be building and owning systems that power real-world payments at massive scale. If you want to see your work have an immediate impact, this is the place.

Why Join Us?

➔ Impact: You’ll build systems that move money and power businesses globally.

➔ Ownership: You’ll have the freedom to ship fast, make decisions, and own your work end to end.

➔ Growth: Work with ambitious engineers solving some of the toughest technology challenges.

➔ Culture: We value freedom with responsibility, context over control, and excellence over process.

🢂 Benefits: We take care of our people. From healthcare to team perks—you'll have access to competitive benefits that support you inside and outside of work. No fluff, just real support where it counts.

🢂 Travel: Work takes you places—literally. Whether it's regional deployments, conferences, or global ops, expect to travel, learn, and lead on the ground where it matters.

🢂 Equity: We don’t just offer a salary—we offer real skin in the game. Join early, earn meaningful stock options, and build ownership in a company designed for scale. If we win, you win big.

Modulus Labs Inc.

What you'll be doing

<ul>
	<li>Build and scale backend systems that can handle tens of thousands of transactions per second.</li>
	<li>Design clean, well-structured APIs (REST &amp; gRPC) that developers love.</li>
	<li>Work with modern stacks (NestJS, Node.js, Golang, PostgreSQL, DynamoDB, Redis, AWS EKS).</li>
	<li>Solve challenges around scalability, reliability, and security in high-throughput systems.</li>
	<li>Collaborate with product, platform, and security teams in a full-cycle ownership model—you build it, you run it.</li>
	<li>Take part in architecture design, code reviews, and shaping technical decisions that define the platform.</li>
	<li>Participate in a shared on-call rotation to ensure the reliability and availability of critical services (with proper support, tooling, and escalation policies in place).</li>
</ul>

NoSQL

Node.js

Amazon Web Services

Redis

PostgreSQL

Senior Backend Developer

As a Software Developer, you will be part of a team responsible for the following:

<ul>
	<li>Develop/ create artificial intelligence and e-commerce services.</li>
	<li>Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks, etc.</li>
	<li>Reviewing current systems</li>
	<li>Presenting ideas for system improvements, including cost proposals</li>
	<li>Working closely with analysts, designers and staff</li>
	<li>Testing the product in controlled, real situations before going live</li>
	<li>Preparation of training manuals for users</li>
	<li>Maintaining the systems once they are up and running</li>
</ul>

 Why Join Us? 

● Work in a fast-paced, collaborative environment with a passionate team. 

● Opportunity to work on cutting-edge technologies and projects with direct impact. 

● Competitive salary, benefits, and continuous learning opportunities. 

If you are passionate about creating scalable, reliable, and high-performance applications and enjoy working in a collaborative environment, we would love to hear from you!

Senior Software Developer

At Olern Inc., we empower Filipino SMEs to grow smarter through AI, automation, and localized learning built for the Philippine business landscape.

From AI-powered business apps to ERP-enabled automation and learning programs in Taglish, Olern is on a mission to level the playing field so Filipino SMEs can compete with larger enterprises using the right technology, affordably, accessibly, and intelligently.


Olern Inc.

The Web Developer will design and code functional programs and applications. They will be working both individually and as a part of the team. They’ll have to understand application requirements and identify each application’s key features. They will also participate in setting specifications for new applications and designing creative prototypes. They will have to write complete, high quality source code within deadlines and will be in charge of performing unit and integration testing before the launch. They should also be able to troubleshoot applications (including existing ones which are already operational), identify bugs and deficiencies, and offer timely solutions.

Responsibilities:

<ul>
	<li>Writing and debugging code</li>
	<li>Troubleshooting software issues</li>
	<li>Working closely with other developers to improve product’s functionality</li>
	<li>Developing innovative solutions</li>
	<li>Attending developer meetings</li>
	<li>Participating in code reviews and quality assurance activities</li>
	<li>Participating in estimation discussions with the product team</li>
	<li>Continually improving coding skills</li>
</ul>

Junior Python Web Developer

What You'll Be Doing

<ul>
	<li>Design, develop, and execute test plans, test cases, and test scripts for web, mobile, and desktop applications.</li>
	<li>Perform functional, regression, integration, performance, and security testing to ensure software quality.</li>
	<li>Identify, document, and track defects using bug tracking tools (e.g., JIRA, Bugzilla, Azure DevOps).</li>
	<li>Develop and maintain automated test scripts using tools like Selenium, Cypress, Playwright, JUnit, TestNG, or Appium.</li>
	<li>Work with developers to perform white-box testing, ensuring code quality and security.</li>
	<li>Conduct API testing using Postman, RestAssured, or similar tools.</li>
	<li>Collaborate with DevOps teams to integrate testing in CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI/CD).</li>
	<li>Perform cross-browser and cross-platform testing to ensure compatibility.</li>
	<li>Analyze test results and work with developers to debug and resolve issues.</li>
	<li>Provide feedback on software usability and suggest improvements.</li>
</ul>

QA Engineer

We are looking for a Quality Analyst to be dedicated to our Australia-based client. The Quality Analyst will be responsible for ensuring websites, themes, and plugins conform to quality standards by executing automated test plans, performing diagnostics, and coordinating with development teams to resolve issues. The ideal candidate brings 2+ years of QA experience with strong skills in test automation tools (Selenium/Appium/Cypress) and WordPress development.

What You'll Do

<ul>
	<li>Conduct automated testing procedures on websites/app.</li>
	<li>Test internal tools such as Wordpress plugins and themes.</li>
	<li>Perform diagnostics and provide developers the steps to replicate bugs.</li>
	<li>Provide documentation and project history by submitting site issues to Jira</li>
	<li>Timely complete assigned projects and meet required monthly output.</li>
	<li>Coordinate with and provide updates to team leader and project managers about deliverables.</li>
	<li>Experience in Selenium/Appium/Cypress/New Relic/Synthetics is a must</li>
</ul>

Core Competencies

<ul>
	<li>Keen attention to detail</li>
	<li>User-centeredness</li>
	<li>Must be coachable and willing to adapt to changes</li>
	<li>Ability to work under minimal supervision</li>
	<li>Ability to clearly express ideas and solutions to team mates and stakeholders</li>
</ul>

HTML

Software Testing

JavaScript

Selenium

JIRA

Quality Analyst

We take pride in bringing together the best of the Philippines and Australia, as we exclusively source our beans from Market Lane Melbourne. Pairing our exceptional brews with a menu inspired by modern Filipino cuisine, we offer a delightful combination of flavors.

Panco Cafe

Description

Business Intelligence (BI) Analyst will act as the architect of our financial and operational data. In this role, you will handle the data master files for our restaurant group and commissary—managing the flow of data between our Recipe Master Files (BOMs), POS systems, and physical inventory.

Responsibilities

Analyzing Data

Business Analysis

Data Analysis

Accounting

Business Intelligence Analyst: Supply Chain and Costing

About the Role

The Customer Relations Officer is responsible for managing customer interactions across online marketplaces (e.g., Lazada, Shopee) and social media platforms (e.g., Facebook, Instagram), ensuring all queries, complaints, and feedback are responded to promptly, courteously, and efficiently. The role requires proficient use of the Duoke app to streamline communication, ensuring a seamless customer service experience that reflects the brand’s voice and values.

What you’ll do:

<ul>
	<li>Respond promptly and professionally to customer inquiries via Duoke across marketplaces, social media, and website chat.</li>
	<li>Resolve order-related concerns such as delays, cancellations, return/exchange requests, and missing items.</li>
	<li>Maintain in-depth knowledge of current fashion collections, pricing, availability, and product details.</li>
	<li>Handle escalations and complaints calmly and constructively, aiming to provide resolutions that rebuild trust.</li>
	<li>Collect and review customer feedback to identify trends, issues, or improvement opportunities.</li>
	<li>Proactively reach out to customers for reviews, post-purchase feedback, and loyalty engagement.</li>
	<li>Suggest promotions or products aligned with customer behavior or interests to encourage retention.</li>
	<li>Accurately log all customer interactions, feedback, and issue resolutions in Duoke or designated CRM tools.</li>
	<li>Respond to comments, DMs, and mentions across Facebook, Instagram, and TikTok within Service Level Agreement (SLA).</li>
	<li>Coordinate with Visual Merchandising, Marketing, Fulfillment, and other departments to ensure smooth customer experience and campaign execution.</li>
	<li>Support special projects, promotions, and company initiatives as assigned by supervisors.</li>
</ul>

Customer Relations Officer

We are seeking a results-driven Project Manager to lead and coordinate technical project delivery between our clients and internal development teams. This role is critical to ensuring that business requirements are translated into executable technical solutions and that client expectations are met with speed, clarity, and precision. The ideal candidate will possess a strong foundation in technology, excellent communication skills, and preferably hands-on experience in payments processing or fintech.

What You'll Be Doing

Project Ownership &amp; Coordination

<ul>
	<li>Own and manage end-to-end delivery of technical projects from requirements gathering through launch and post-launch support.</li>
	<li>Serve as the central point of contact between external clients and internal engineering teams.</li>
</ul>

Client Engagement &amp; Requirements Management

<ul>
	<li>Collaborate directly with clients to gather, document, and validate business and technical requirements.</li>
	<li>Translate client needs into clearly structured tickets, technical documentation, and timelines for development teams.</li>
	<li>Manage expectations and ensure alignment between client goals and technical feasibility.</li>
</ul>

Development Team Coordination

<ul>
	<li>Facilitate sprint planning, prioritization, and internal stand-ups in coordination with engineering leads.</li>
	<li>Track task completion, dependencies, blockers, and ensure delivery milestones are met.</li>
	<li>Ensure that technical solutions are implemented according to client specifications and security/regulatory standards (e.g., PCI DSS).</li>
</ul>

Payments Domain Expertise (Preferred)

<ul>
	<li>Understand payment workflows, transaction lifecycles, settlement flows, and relevant industry protocols (e.g., ISO 8583, card schemes, e-wallets, QR rails) is an advantage.</li>
	<li>Support development and integration of payment APIs, payment gateways, and merchant systems.</li>
</ul>

Communication &amp; Reporting

<ul>
	<li>Provide timely updates to clients and internal stakeholders on project status, risks, and dependencies.</li>
	<li>Prepare and maintain detailed project documentation, status reports, and timelines.</li>
	<li>Escalate delays or scope creep appropriately, with risk mitigation plans.</li>
</ul>

Project Manager

Game8 Global Inc. is a newly established company, and hiring started in October 2020. The company aims to provide sufficient and trustworthy information to all game enthusiasts worldwide. We offer walkthroughs for various games as a service by disseminating helpful articles, both updated and newly developed games, on one of Japan's top game guides and walkthrough sites, Game8 Inc.

As Game8 Global Inc. is relatively new, we are still looking for avid gamers with content writing and/or video editing experience. We are highly interested in having unique, extremely motivated, and passionate individuals join the team. 

With a regularization rate of 85%, there's a high chance for promotion to higher positions depending on your work performance. 

If you have a fascination with games, are ecstatic about meeting people with a young and fresh vibe, eager to learn, and would like to be a part of our growing team, please send us your CV or apply here, and we'll be more than happy to welcome you!

Game8 Global Inc.

<ul>
	<li>May be assigned to handle end-to-end Talent Acquisition process from talent search and pre-screening up until onboarding or offboarding process.</li>
	<li>Records and monitors the attendance of employees and takes note of violations such as tardiness, absences, over breaks, etc., and records and reports any changes in leaves and other applicable credits and forms of employees.</li>
	<li>Filing incoming and outgoing documents, including confidential documents by higher management, of the company, and checking and keeping records of the Personnel Policies of the companies, Evaluation forms &amp; 201 Files of employees.</li>
	<li>Support and initiate additional engagement programs within the company, prepare monthly, quarterly, and annual governmental reports (SSS, HDMF, PHIC, DOLE, and other government agencies as necessary), assist in the preparation of Payroll reports, and attend to other administrative and clerical tasks instructed by management.</li>
	<li>Monitoring Company-owned items such as laptops, consoles, and other office equipment including their release and return.</li>
	<li>Assists with organizing company events such as year-end and summer events if necessary.</li>
	<li>Plans employee training and development activities, including on-the-job and orientation activities for new hires and regularized employees.</li>
	<li>Supporting expatriates in the company by providing assistance in mobile phone and internet line registration, preparation of visa documents, business trips, and their residences.</li>
	<li>Coordinates with applicable vendors as support of the company's requirements</li>
</ul>

Clerical Skills

Employee Relations

Attention to Detail

Speaking

Microsoft / MS Office

HR and Admin Officer

<h1>Before Clicking the apply button, kindly read the company's hiring process indicated below:</h1>

<ol>
	<li>Once you click the apply button, an auto message from our team will be sent to you indicating the hiring process and the link to assessment files which you need to submit in order for your application to proceed.</li>
	<li>Kindly ensure that the answered assessments are submitted within two (2) days after applying.</li>
	<li>HR will do initial review of the assessments including the details on your resume. Please ensure to check your Kalibrr messages daily for faster processing of application.</li>
	<li>HR will will communicate with you for the updates regarding your assessments.</li>
	<li>If you pass the initial assessment, HR will coordinate the available schedules and conduct an initial intervview.</li>
	<li>If you pass the initial interview, your assessments will be forwarded to Game8 Global Inc.'s client for further review.</li>
	<li>If you pass the second review, HR will schedule a final interview with you and the client.</li>
	<li>HR will communicate with you the results. If you passed the final interview, HR team will proceed with our onboarding process.</li>
</ol>

 

Job Description:

<ul>
	<li>The technical writer plays the game and writes a walkthrough guide.</li>
	<li>Edits articles and images required for the articles</li>
	<li>Designs, publishes, and maintains numerous forms of technical documentation for internal and external use.</li>
	<li>External documentation includes player instructions, troubleshooting tips, and open-source developer manuals.</li>
	<li>As systems are modified, the writer also updates documentation to consistently reflect new information.</li>
</ul>

Technical Writing

Content Writing

Feature Writing

Research

Creative Writing

Communication Skills

Computer Literate / Basic Computer Skills

Game Walkthrough Writer.

OUR BUSINESS

First Gen Corporation (First Gen) is a leading independent power producer in the Philippines that primarily utilizes clean and indigenous fuels such as natural gas, geothermal energy from steam, hydro-electric, wind, and solar power. The company has 3,489 MW of installed capacity in its portfolio, powering 21.4% of the country’s gross generation.

First Gen is a natural gas pioneer and owns four out of the five natural gas-fired power plants in the country. These are the 1500-MW Sta. Rita and San Lorenzo plants, the 97-MW Avion and the 414-MW San Gabriel power plant. Avion will be the first power plant in the Philippines to run on aero-derivative gas turbines while the San Gabriel plant is expected to be the most efficient natural gas-fired plant in Southeast Asia. First Gen also has the largest portfolio of power plants that use clean, renewable and indigenous fuels. The plants are present in all three grids of the Philippines, and can serve the baseload, mid-merit and peaking market segments.

“Going forward, we continue to keep our eye on remaining relevant, effective, pioneering, and smart about the choices we make in moving towards a decarbonized world… First Gen continues to care about the world we live in, and we will continue to dare to make positive contributions.” 
– President and Chief Operating Officer, Francis Giles B. Puno

First Gen Corporation

1. Customer Journey Mapping &amp; Experience Design

<ul>
	<li>Develop, update, and optimize customer journey maps across major touchpoints (lead generation, onboarding, billing, service requests, renewals, and digital interactions).</li>
	<li>Identify friction points, service gaps, and opportunities to improve customer experience using data and customer insights.</li>
	<li>Collaborate with Sales, Operations, Billing, Digital, and Marketing teams to implement journey improvements.</li>
	<li>Ensure consistency of experience and alignment with service standards and the company’s brand promise.</li>
</ul>

2. Customer Satisfaction &amp; Retention Monitoring

<ul>
	<li>Track and analyze customer satisfaction metrics (NPS, CSAT, CES), complaint trends, and service turnaround time.</li>
	<li>Monitor churn and retention rates and support the development of retention programs.</li>
	<li>Conduct customer interviews, surveys, and other feedback activities to understand expectations and pain points.</li>
	<li>Work with business units to strengthen customer engagement at high-impact moments of the journey.</li>
</ul>

3. Customer Feedback Mechanisms

<ul>
	<li>Design and execute customer feedback systems (surveys, VOC channels, digital feedback tools, post-interaction evaluations).</li>
	<li>Ensure regular and systematic collection of customer input across touchpoints.</li>
	<li>Maintain a structured approach to capturing, organizing, and analyzing customer feedback.</li>
</ul>

4. CX Data Analytics &amp; Insight Generation

<ul>
	<li>Analyze customer experience data to create actionable dashboards and reports.</li>
	<li>Connect CX performance to key business outcomes such as win rate, contract renewal probability, and overall retention.</li>
	<li>Translate insights into recommendations for journey improvements or internal process enhancements.</li>
	<li>Present findings and customer insights to management and cross-functional teams.</li>
</ul>

5. Cross-Functional Collaboration &amp; Input to Marketing

<ul>
	<li>Partner with Sales and Marketing to provide customer insights that shape communication plans, engagement activities, and customer education.</li>
	<li>Support digital and product teams with customer data and journey-related insights.</li>
	<li>Serve as an advocate for customer-centric thinking across the organization.</li>
</ul>

Qualifications

<ul>
	<li>Bachelor’s degree in Marketing, Business, Communications, or related field.</li>
	<li>Minimum 4 years of experience in Customer Experience, Marketing, or related roles; experience in utilities, energy, or service industries is an advantage.</li>
	<li>Strong analytical and problem-solving skills; ability to turn data into insight and execution plans.</li>
	<li>Experience in customer journey mapping, CX tools, or marketing automation is a plus.</li>
	<li>Excellent communication, coordination, and stakeholder management skills.</li>
	<li>Customer-centric mindset with the ability to balance business and customer needs.</li>
</ul>

Key Competencies

<ul>
	<li>Customer Experience Strategy</li>
	<li>Journey Mapping &amp; Process Improvement</li>
	<li>Customer Analytics &amp; Insight Generation</li>
	<li>Marketing Planning &amp; Execution</li>
	<li>Stakeholder Collaboration</li>
	<li>Project Management</li>
	<li>Communication &amp; Presentation Skills</li>
	<li>Adaptability in fast-growing markets</li>
</ul>

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