Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

Overall Role Purpose:

Performs network and administrative duties on behalf of the Service Centre in order to process material (both inbound and outbound) and provide network and shipment information often within tight time-frames.

Accountabilities:

Internal Customers:

Service Centre Supervisor

· Carry out any administrative task that is required for the Service Centre

· Assist in ensuring operational practices and procedures are carried out effectively

· Carry out any task that is required by his or her superiors from time to time. 

External Stakeholders: 

Sub-contractor

Work with sub-contractors ensuring all activities are being carried out timely and meet service standards

DHL Service Centres

Offer administrative and operational supports to Service Centre operations.

 

All Operations Staff

· Work with other team-mates to perform and complete day to day activities

Process:

Network Duties

· Process inbound material upon arrival and make sure

· is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures

· Process outbound material according to the latest processes and procedures

· Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures

Administration Duties

· Keep the process area clean and tidy and make sure it is ready for the next process cycle

· Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards

· Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.

Operations Agent

It is a multi-national company with operations in Singapore, Malaysia, Thailand and other countries in Asia. Gardenia Phils. began its operations in 1998 with a state-of-the-art bread factory rated as one of the most modern large-scale bread manufacturing facilities in the country.

Gardenia Bakeries Phils., Inc.

Job Description:

1. Responsible in sourcing and negotiating with qualified suppliers for materials and services needed by the company and its subsidiaries.

2. Prepares Purchase Order for the purchase of materials, supplies and services needed by production, engineering, logistics &amp; other departments.

3. Follows up delivery schedules from suppliers to ensure availability of materials, supplies and services.

4. Serve as a liaison between suppliers and associated departments.

5. Prepare comparative quotation report &amp; weekly and monthly purchasing reports.

Purchasing Buyer l Project and Fabrications

The Materials Planning Supervisor is responsible for ensuring the availability of raw materials, packaging materials, consumables, and spare parts for production through efficient inventory control and timely delivery scheduling.

The role involves overseeing materials planning operations, ensuring stock availability, and collaborating with various departments to support production needs and minimize inventory risks.

Materials Planning Supervisor

The Distribution Leadman is responsible for assisting the Distribution Supervisor in truck scheduling, monitoring and coordinating third-party trucker performance, maintaining ISO documentation, and performing other related distribution functions.

Key Responsibilities:

1. Fleet Coordination

- Monitor the status of delivery vehicles, including the delivery of new units by suppliers, repairs, breakdowns, and regular preventive maintenance.

2. Truck Scheduling

- Schedule delivery trucks based on sales requirements, including Transfer Trucks and Preload trucks.

- Schedule field-based personnel manning.

3. Expense Management

- Prepare distribution expense reimbursements, allowances, and overtime calculations.

4. Third-Party Truckers Monitoring

- Monitor the performance of third-party truckers, ensuring compliance with company requirements.

- Coordinate with third-party truckers regarding their performance, personnel, potential new routes, and outlets.

5. Documentation and Reporting

- Monitor and prepare reports on trucker crews' pending and unremitted documents.

- Prepare and maintain ISO and HACCP records for the distribution section.

6. Training and Orientation

- Conduct training and orientation sessions for new and existing truckers.

7. Support and Supervision

- Assist the Distribution Supervisor in handling other sub-operations in the distribution section.

- Assist the Distribution Supervisor with the renewal of trucker contracts.

- Perform supervisory functions in the absence of the Distribution Supervisor.

8. Additional Responsibilities

- Perform other tasks as assigned from time to time.

Distribution Leadman

The Dispatch Supervisor is responsible for overseeing the end-to-end receiving and dispatch operations to ensure the efficient, accurate, and timely movement of finished products from production to sales distribution. This role ensures compliance with company standards, ISO requirements, and operational targets while supervising manpower, coordinating with cross-functional teams, and implementing continuous improvements in dispatch processes.

Key Responsibilities:

Manpower Planning &amp; Supervision

Plans, organizes, and schedules manpower requirements for receiving and dispatch operations.

Provides leadership, training, and performance monitoring of dispatch personnel to ensure operational efficiency and compliance with company standards.

Receiving &amp; Inventory Control

Ensures that finished products are accurately received from Production and Toll Manufacturers.

Oversees proper allocation, storage, and issuance of products to salesmen in accordance with distribution requirements.

Maintains accurate records of stock movement to support inventory accuracy and minimize discrepancies.

Dispatch Operations Management

Ensures dispatch schedules are met and target dispatch times for all districts are consistently achieved.

Monitors dispatch activities and provides daily operational updates, ensuring proper turnover between shifts.

Implements corrective actions to address delays, errors, or process gaps.

Coordination &amp; Collaboration

Coordinates with Sales Administration, Marketing, and Production teams on matters related to dispatch and receiving operations.

Serves as the point of contact for escalations and ensures smooth flow of communication across departments.

Process Improvement &amp; Compliance

Initiates procedures, monitoring systems, and action plans to improve dispatch efficiency, accuracy, and cost-effectiveness.

Reviews and ensures strict compliance with ISO standards and company policies.

Ensures timely completion of checklists, monitoring documents, and all required reports related to dispatch operations.

Reporting &amp; Documentation

Prepares and submits accurate, timely reports on dispatch and receiving operations for management review.

Analyzes data and provides recommendations to improve productivity, minimize delays, and optimize resource utilization.

Other Duties

Performs other related tasks that may be assigned from time to time, following the necessary training and orientation.

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Operations Agent

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