Our culture and everyday life at DHL are defined and powered by two key things: our people and the values we share. These values have a crucial role to play in the continued success of our business. What’s more, they help make DHL an empowering and rewarding place to build your career and realize your potential, develop new skills, and make an impact. This is your future, delivered.

WE DELIVER THE DIFFERENCE
Purpose and innovation are at the heart of our business. We are fully aware that it’s our job to help you make a difference in somebody’s life. Not just the lives of our customers and colleagues, but to communities around the world too. We’re delivering that difference by changing the way we work through harnessing the latest technology, embracing digitalization, and focusing on sustainability. At DHL, driving market success also means driving positive change. This is something we are all very proud of. And if you join us, you will be too. 

WE CARE
And that means everyone – in every team, at every level. So, what does it mean to care? We believe it means creating a friendly work environment, where an inclusive workforce with different skills, experiences, and viewpoints come together as one, work-oriented global team. Caring also means taking corporate social responsibility seriously and being committed to diversity, equity, and belonging.  We share the same mindset, we celebrate the unique contribution everyone brings, and we respect one another.

WE GROW TOGETHER
We never forget it’s our people who make us who we are. That’s why career development, where everyone can shine, matters to us. We provide a secure employment environment – giving our colleagues the time, freedom and a culture that encourages colleagues to think long-term by offering growth opportunities, professional training, and development programs in different areas of the business. We want you to build a rewarding, lifelong career with us.

DHL Express (Philippines) Corporation

Overall Role Purpose:

Performs the procedures for providing a consistent approach to handle un-cleared and undeliverable shipments. Performs network and administrative duties on behalf of the Service Centre in order to process material (both inbound and outbound) and provide network and shipment information often within tight time-frames.

Key activities:

Customer (External)

<ul>
	<li>Attend to customer need at all times in a professional, friendly and courteous manner.</li>
	<li>Shipment Delivery is to meet RDD and PU are uplifted as per RFU and no miss PU.</li>
	<li>Provide timely customer feedback to Team Leaders and Supervisor</li>
	<li>Follow up on all customer enquires</li>
	<li>Direct Customer to the right DHL department when further information are required</li>
</ul>

Customer (Internal)

<ul>
	<li>Reporting to Operations Centre Supervisor</li>
	<li>Inform Supervisors and Team Leaders on all service related issues</li>
	<li>Be accountable and honest and meet performance expectation</li>
	<li>To provide suggestion to improve operation efficiencies or business need</li>
	<li>To be able to meet special delivery or PU expectation</li>
	<li>To be able to participate in shipment sorting and unloading </li>
	<li>Carry out any task that is required by his or her superiors from time to time.</li>
</ul>

External

<ul>
	<li>To be able to work with contractors to ensure that shipments beyond a courier’s capability are attend to on a urgent basis</li>
	<li>To alert Team Leaders/Despatch Officers in advance when contractor help is required</li>
	<li>To be able to separate shipment belonging to contactor early</li>
</ul>

Internal (Customer Services Team/Dispatch Team)

<ul>
	<li>To meet the expectation of delivery and PU as per service memo by CS</li>
	<li>To provide quality feedback to customer service on service incidents when need arises</li>
	<li>To be able to communicate with Despatch / CS when customer needs changes and uses initiative to meet customer need</li>
</ul>

Internal Sales Team

<ul>
	<li>To be able to provide good sales lead to sales team</li>
	<li>To build good rapport with sales team and customer for continuous business</li>
	<li>To be able to provide quality feedback to Sales when shipment profile changes or when competitors are prospecting the customer.</li>
</ul>

Process (Shipment delivery and collection)

<ul>
	<li>Deliver without delay all inbound shipments</li>
	<li>Collect within a standard time frame, all Outbound Shipments and ensure these are passed over to Outbound Processing without delay</li>
	<li>Electronically Record via a scanner (or manually if required) all shipment process activities</li>
	<li>Ensure all cash transactions resulting from the delivery or collection of shipments</li>
	<li>Ensure the maintenance of allocated vehicle</li>
	<li>Perform duties professionally and courteously in line with Company image with respect to all road users</li>
	<li>Ensure the security and integrity of all shipments whilst in his/her care</li>
</ul>

Courier

Triplex Enterprises Inc, is among the top & biggest paper converters in the Philippines, with facilities located in Makati & Paranaque. We specialize in paper converting, roll slitting, rewinding, sheeting, and cutting. With 45 years of paper trading & converting experience, we import & convert various grades of paper & paper board for industrial, packaging, education, food service, consumer products, advertising, etc.

Triplex Enterprises Incorporated

<ul>
	<li>Develop and implement inventory operational standards for staff compliance</li>
	<li>Utilize computer systems to electronically track inventory flow, scan stock, and reconcile inventory</li>
	<li>Address and resolve staff or client complaints/grievances to protect the reputation of a company and ensure a satisfied clientele</li>
	<li>Record daily deliveries and shipment to maintain the information required for periodic inventory reconciliation</li>
	<li>Assign and delegate job tasks to inventory personnel to ensure operational objectives are achieved</li>
	<li>Create and maintain spreadsheets for the report and analysis of data</li>
	<li>Proffer recommendations to management on operational policies and objectives required for improved performance</li>
	<li>Utilize fixed asset tracking software to monitor and regulate shipment from a warehouse</li>
	<li>Coordinate and manage daily physical cycle counts</li>
</ul>

Inventory Manager

Overall Role Purpose:

Performs network and administrative duties on behalf of the Service Centre in order to process material (both inbound and outbound) and provide network and shipment information often within tight time-frames.

Accountabilities:

Internal Customers:

Service Centre Supervisor

· Carry out any administrative task that is required for the Service Centre

· Assist in ensuring operational practices and procedures are carried out effectively

· Carry out any task that is required by his or her superiors from time to time. 

External Stakeholders: 

Sub-contractor

Work with sub-contractors ensuring all activities are being carried out timely and meet service standards

DHL Service Centres

Offer administrative and operational supports to Service Centre operations.

 

All Operations Staff

· Work with other team-mates to perform and complete day to day activities

Process:

Network Duties

· Process inbound material upon arrival and make sure

· is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures

· Process outbound material according to the latest processes and procedures

· Capture information - and make available to the Network - information required for a shipment, piece or handling unit at the service centre according to the standard procedures

Administration Duties

· Keep the process area clean and tidy and make sure it is ready for the next process cycle

· Ensure that all relevant equipment is operating and take corrective actions where equipment failure and to be proactive through taking action where equipment is falling below operating standards

· Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.

Operations Agent

Overall Role Purpose:

<ul>
	<li>Generate revenue for the Retail Sales Cash Channel</li>
	<li>Convert cash shipment queries from Customer Service (50 cash acquisitions /FTBs per month)</li>
	<li>Maintain converted cash customers (25 regular cash customers per month)</li>
	<li>Maintain portfolio of regular cash customers in RSD database (50 regular customers)</li>
	<li>Daily target of 35 phone calls</li>
	<li>Be responsible for the revenue retention and development for this portfolio of accounts through the sales tactics of Up-Selling and Cross Selling related DHL services and products and for new business development by opening new accounts.</li>
	<li>Assist Retail Team in implementation of promotional and merchandising activities</li>
</ul>

Key Activities:

Retail Sales Manager

<ul>
	<li>Undertake any projects/duties as assigned by the Retail Sales Manager</li>
	<li>Carry out any task that is required by his or her superiors from time to time.</li>
</ul>

Customers

<ul>
	<li>Act as Retail Sales / Cash customers’ main contact for DHL, responding and satisfying their sales and post sales requirements.</li>
	<li>Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.</li>
	<li>Manage a portfolio of customers via telephone: Make telephone calls to existing customers on a regular pre-defined call cycle to secure new business and to ensure that individual agreed targets are achieved.</li>
	<li>Provide customer-oriented service at all times relating to specific sales issues.</li>
</ul>

Country Sales Function

<ul>
	<li>Liaise closely with Sales Channels and other departments within DHL to ensure that a full cost-effective service is maintained and that target for the area is achieved.</li>
	<li>Ensure co-operation with other members of the sales team and throughout the sales force.</li>
</ul>

Persuasion and Negotiation

Analyzing Data

Brand Management

Business Development

Customer Service

Communication Skills

Retail Outlet Officer

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

<ul>
	<li>Designing, developing, and maintaining APIs using Kong.</li>
	<li>Creating custom plugins for Kong to extend its functionality, such as for authentication, authorization, or traffic control.</li>
	<li>Integrating Kong with existing APIs, services, and applications.</li>
	<li>Monitoring the API gateway, troubleshooting issues, and ensuring its performance and stability.</li>
	<li>Maintaining API specifications, documentation, and developer portals.</li>
	<li>Working closely with other developers, architects, and stakeholders.</li>
	<li>Keeping up-to-date with the latest Kong features, best practices, and security updates.</li>
</ul>

Kong Developer | hybrid

Quezon City is a vast and teeming city with a steadily increasing income and occupation of one-third of Metro Manila’s total land area. It now serves as the Philippines’ government center with the legislature and other important government offices located in its area. All of these are reminiscent of the same noble dream that brought forth the creation of the City.

Quezon City is situated on the northeast portion of Metro Manila. It is bounded on the north by Caloocan City and San Jose del Monte City in Bulacan Province, on the east by San Mateo and Marikina, on the south by Pasig and Mandaluyong, San Juan and Manila, and on the west by Valenzuela, Caloocan, and Manila. Its northeastern and eastern boundaries are defined by the Novaliches Watershed and the Marikina River. With an area of 16,112.58 hectares (based on 1995 GIS graphical plot), it is the largest among the sixteen (16) cities and one (1) municipality in the region and is almost one-fourth the size of Metro Manila.

VISION

The Quezon City Government envisions itself to be a model of effective governance and responsible leadership, working in partnership with the citizenry in building a Quality Community. 

MISSION

To provide quality service which will make Quezon City an ideal community where people live, work and do business in a hospitable, progressive & peaceful environment.

For more information on the application process, kindly visit the link below to learn more.

t.ly/Hpx8



Quezon City Local Government

Welcome to the Quezon City Internship Program recruitment platform!

We're excited to have you on-board and experience your on-the-job training (OJT) with us.

In this program, we are looking for passionate, responsible interns to join our various departments here in the Quezon City Government.

Learn and experience the ins-and-outs of our daily routines and procedures as passionate government public servants.

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